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Pega Robotic Process Automation pros and cons

Vendor: Pega
3.7 out of 5

Pros & Cons summary

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Prominent pros & cons

PROS

Pega Robotic Process Automation helped cut short the release cycle by almost 40% compared to the previous solution.
The low-code/no-code development aspect is appreciated for its ease of use.
Its mature state and unique elements like control flow line improve debugging efficiency.
The platform efficiently integrates with other systems, showing robust automation handling capability.
Automation using Pega results in a 25 to 30% efficiency increase for routine tasks.

CONS

Integration classes and rule versioning need improvement for better parallel development.
The monitoring tool should be available as a stand-alone feature, separate from the Pega platform.
OCR capabilities and handwritten data recognition accuracy require enhancement.
Initial setup is complex and could be simplified for improved ease of use.
Scalability is limited and needs to be improved to compete with other automation platforms.
 

Pega Robotic Process Automation Pros review quotes

it_user437040 - PeerSpot reviewer
Sr Architect at a tech services company with 10,001+ employees
Feb 7, 2018
It helped cut short the release cycle by almost 40% compared to the previous solution.​
AE
Senior RPA Engineer at BBI Consultancy
Jun 9, 2019
The most valuable feature of Pega Robotic Process Automation is the technique: you can create a user interface that can interact with a human being for attended robots.
Mohammed Tafazal - PeerSpot reviewer
RPA Lead Architect and Manager at a computer software company with 501-1,000 employees
Jan 26, 2020
The most valuable features are the loops to lookup tables to read the data.
Learn what your peers think about Pega Robotic Process Automation. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
880,844 professionals have used our research since 2012.
reviewer1273176 - PeerSpot reviewer
Senior Manager - Business Excellence at a comms service provider with 1,001-5,000 employees
Jan 30, 2020
The solution's ability to create adapters quickly is its most valuable feature.
JK
Senior Business Automation Support Developer at TIAABANK
Jun 28, 2020
The most valuable aspect for myself was access to the .net framework. If I couldn't figure something out using the objects that they had provided, I could bring in the .net objects and do so using similar logic that I would in a .net or C sharp coding language. Having that familiarity was helpful.
MC
Sr Architect at Cognizant
Jun 29, 2020
Pega Robotics offers all the required features to build end-to-end process automation like any other similar tools. It's unique development style using data line and control flow line makes it easy to debug through the flow.
reviewer1380450 - PeerSpot reviewer
President at a tech services company with 1-10 employees
Sep 14, 2020
Using the tool actually ends up teaching you about making workflows more efficient.
reviewer1324665 - PeerSpot reviewer
Technical Project Manager at a tech services company with 1,001-5,000 employees
Dec 15, 2020
The workflow system is very intuitive.
VK
Practice Leader at a tech services company with 201-500 employees
Aug 31, 2021
They are leaders in the same industry.
KD
Director Of Services at a tech services company with 1,001-5,000 employees
Dec 6, 2021
The low-code/no-code development aspect of the solution is great.
 

Pega Robotic Process Automation Cons review quotes

it_user437040 - PeerSpot reviewer
Sr Architect at a tech services company with 10,001+ employees
Feb 7, 2018
The way integration classes are created could be improved.
AE
Senior RPA Engineer at BBI Consultancy
Jun 9, 2019
Pega Robotic Process Automation can improve the OGR area. You don't have a feature to read documents in computer voices.
Mohammed Tafazal - PeerSpot reviewer
RPA Lead Architect and Manager at a computer software company with 501-1,000 employees
Jan 26, 2020
You cannot use a two-dimensional array to read the data.
Learn what your peers think about Pega Robotic Process Automation. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
880,844 professionals have used our research since 2012.
reviewer1273176 - PeerSpot reviewer
Senior Manager - Business Excellence at a comms service provider with 1,001-5,000 employees
Jan 30, 2020
The OCR capabilities of the solution could be improved.
JK
Senior Business Automation Support Developer at TIAABANK
Jun 28, 2020
Pega has a no-code low-code environment. We do everything based on established rules. You kind-of have to learn how all their rules work and how it works for robotics before you can use the solution effectively.
MC
Sr Architect at Cognizant
Jun 29, 2020
I have faced many scenarios in the business workflow, where a few applications run on the Citrix environment. That could be a critical part of the process without which business won't be able to accept the automation solution. Because of one small bottleneck, you will lose a very good candidate for process automation.
reviewer1380450 - PeerSpot reviewer
President at a tech services company with 1-10 employees
Sep 14, 2020
The ease-of-use could be improved.
reviewer1324665 - PeerSpot reviewer
Technical Project Manager at a tech services company with 1,001-5,000 employees
Dec 15, 2020
I would like to see an enhanced auditing feature included.
VK
Practice Leader at a tech services company with 201-500 employees
Aug 31, 2021
The handwritten structured and semi-structured data recognition accuracy is much lower and is an area that definitely needs to improve.
KD
Director Of Services at a tech services company with 1,001-5,000 employees
Dec 6, 2021
The development experience needs to be improved.