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NICE Robotic Automation vs Pega Robotic Process Automation comparison

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Buyer's Guide
NICE Robotic Automation vs. Pega Robotic Process Automation
May 2022
Find out what your peers are saying about NICE Robotic Automation vs. Pega Robotic Process Automation and other solutions. Updated: May 2022.
607,127 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"WorkFusion's RPA Express's ability to scale across multiple geographies with limited impact on additional IT Hardware requirements. This has enabled the scaling of Robotics capabilities and solutions across all our entities.""We need to analyze documents in order to understand them. We don't need to dedicate much time to this because WorkFusion's machine learning capabilities are very good. We can easily extract information and classify these documents. The document processing engine is very important to our organization because it is the center for many use cases, as we need to control the information contained in documents.""For automating mundane activities, I can recommend WorkFusion.""WorkFusion helps by speeding up processes. The process takes time. It has business costs associated because there are people waiting to take the next steps in the process. The end result of waiting, whether it is an internal or external team, is that they are delayed. Therefore, it helps us in speeding up business processes and improving employee morale, as people don't have to do repetitive work anymore.""Their robots have increased the rate of efficiency by two to five times in our organization. There is still a human element to code out the package running the robots. You can't just click something and have it run. However, once that has been done, you can parallelize it 10 or 100 times in a fairly straightforward manner.""It really does help by either freeing up people's time to focus on more value-added tasks or reducing headcount. We generally have other things that we can get people to do, helping make the employees' work more meaningful since they are not having to do the mundane stuff.""It's a pretty robust product.""We have seen Workfusion improve on accuracy and compliance... With the Workfusion model, we reduce human error and the need for further QC. We switch more to a QA process where we're testing whether the model is effective."

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"It is easy to deploy. To do the automation in NICE, you really need to use your programming expertise. There are no inbuilt features in it, and you have to create all the required features, which can be very interesting for a programmer.""It is a kind of desktop automation. Its licensing model is a little bit different. It tends to be individual automation specific to a role. It excels at that.""Provides good automation features."

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"Using the tool actually ends up teaching you about making workflows more efficient.""They are leaders in the same industry.""Pega Robotic Process Automation's most valuable feature is that it is robust. Additionally, they have plenty of online documents that are good and Pega Academy is helpful, they are doing a great job. They give training on practical use cases. They take domain use cases, and they are great.""The most valuable aspect for myself was access to the .net framework. If I couldn't figure something out using the objects that they had provided, I could bring in the .net objects and do so using similar logic that I would in a .net or C sharp coding language. Having that familiarity was helpful.""It is really flexible in what it can do.""The low-code/no-code development aspect of the solution is great.""The tech support is highly available and there is plenty of online training available.""Pega Robotics offers all the required features to build end-to-end process automation like any other similar tools. It's unique development style using data line and control flow line makes it easy to debug through the flow."

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Cons
"The most common issue we have is with the OCR, but that also depends on the quality of the documents your scanning. Still, I would say the OCR is comparable to other solutions. I wouldn't say it's better or worse than other OCR engines.""We have executed our robots thousands of times in our enterprise environment. However, in an enterprise environment, WorkFusion has performance problems. It is slow in production.""One thing we didn't like was their OCR solution. We felt it's somewhat inefficient.""It is difficult for non-technical users to use WorkFusion. If we really want to build automation, we definitely need Java developers. Their RPA is not for non-technical people. If I look at competing products, like Automation Anywhere, UiPath, Blue Prism, or even Power Automate, a non-technical person can build basic automations and deploy them. Since non-technical people can easily build basic automations, they can be deployed in no time. With WorkFusion, there isn't a similar feature that works well. One needs to write code from scratch to build automation. That is definitely a deterrent if we really want to do quick, dirty automation. I would not rate WorkFusion very high on their no-code, low-code paradigm. In this area, I would definitely expect them to improve.""The product needs to be "simple and easy" to use. A good example of this is the use of Python code to perform automations. It is free and the skills transfer is able to happen quickly and the operation and initiation of the completed automation is easy to execute.""We are having some database issues, but we are addressing them.""So far, we have developed only one automation using machine learning. The results were less than optimal. Part of this could be because of the use case that was selected. Overall, our experience was suboptimal. WorkFusion was an outstanding partner in terms of providing their experts for free to help us on that particular use case, but we still have a lot of things to figure out in terms of how to use its machine learning capability.""The solution is not user-friendly, this is something they should improve."

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"Its connectivity with other applications should be improved. In the version that I was using, it would just stop interacting with the other application. Its graphical interface should also be improved. It should have a user-friendly interface. Sometimes, people find it very difficult to understand. One of the obstacles that I faced while programming was that if I needed any kind of help, there wasn't much content on the internet. It can be very difficult to find a solution for a particular issue.""The solution is not as intuitive as it could be and integrating took a lot of time.""We haven't found it to be as powerful as some of the other platforms. From a true RPA perspective, it is pretty far behind some of the other solutions. It has emerged as a more desktop automation kind of tool, but it lacks a lot of enterprise features. It is not really a true RPA because of its licensing, which is kind of user-initiated. It would be nice it can be deployed at a more enterprise licensing model versus a user-based model. It didn't have autonomous automation so far, and they have just released this feature. They have kind of hodgepodged a bunch of products together to get there, but it is not as seamless as other solutions."

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"Pega Robotic Process Automation scalability is too low.""I have faced many scenarios in the business workflow, where a few applications run on the Citrix environment. That could be a critical part of the process without which business won't be able to accept the automation solution. Because of one small bottleneck, you will lose a very good candidate for process automation.""I would like to see an enhanced auditing feature included.""Pega has a no-code low-code environment. We do everything based on established rules. You kind-of have to learn how all their rules work and how it works for robotics before you can use the solution effectively.""The ease-of-use could be improved.""The development experience needs to be improved.""The handwritten structured and semi-structured data recognition accuracy is much lower and is an area that definitely needs to improve."

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Pricing and Cost Advice
  • "It is not the most expensive solution, but it is also not the cheapest."
  • "I can't speak to pricing. It's a contract signed by upper management."
  • "We are on an annual contract to use the solution."
  • "My client is using RPA Express, which is available for them to use free of charge."
  • "One upgrade took a year to do, from the first server being built to the last bot being migrated. This was because we had to migrate all our existing bots. This is the same process and time frame that we are expecting towards the upcoming upgrade. I will end up spending half a million dollars to do an upgrade."
  • "The solution was not the cheapest, but it was also not the most expensive. Workfusion was very open to negotiating pricing and to working within the objectives of our firm."
  • "As a first-time customer who wants to engage with WorkFusion, not working for my company, then I would want to do a PoC. The cost is prohibitive because they will ask me to get infrastructure with six or seven servers. Then, you must buy a WorkFusion license to do a PoC, which is expensive. I would then have to set up a team to build the PoC and see the benefits. That is very prohibitive."
  • "We have a good deal from WorkFusion. We have an unlimited global licensing deal with WorkFusion. For us, it is a no-worry solution. We can go ahead and use it as much as possible anywhere we need it. If WorkFusion has a different kind of a deal for licensing with others, then their business decisions need to be evaluated based on that."
  • More WorkFusion Pricing and Cost Advice →

  • "As per my understanding, UiPath has a much lesser cost than NICE, but I am not sure."
  • More NICE Robotic Automation Pricing and Cost Advice →

  • "Pega is pretty costly."
  • "Pega Robotic Process Automation is an expensive solution."
  • More Pega Robotic Process Automation Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:A helpful feature is the analytics capability within WorkFusion. The analytics dashboards, i.e., their Tableau… more »
    Top Answer:The pricing is high. They should have a better pricing structure. It was not easy for me to try out WorkFusion… more »
    Top Answer:It is difficult for non-technical users to use WorkFusion. If we really want to build automation, we definitely need… more »
    Top Answer:I don't remember the figures but I know the licensing costs are similar to other solutions on the market.
    Top Answer:The solution is not as intuitive as it could be and the integration took a lot of time. I still need an integrator to… more »
    Top Answer:Pega Robotic Process Automation's most valuable feature is that it is robust. Additionally, they have plenty of online… more »
    Top Answer:Pega Robotic Process Automation is an expensive solution.
    Top Answer:The development experience needs to be improved. It could be better. The initial setup could be a bit easier.
    Comparisons
    Also Known As
    Pega RPA, OpenSpan
    Learn More
    Pega
    Video Not Available
    Overview

    Enterprises in regulated industries, such as banking, financial services, and healthcare, leverage WorkFusion's Intelligent Automation platform to multiply operational capacity and streamline data- and document-intensive processes. As the only automation software provider with deep vertical expertise, WorkFusion offers pre-built solutions for your mission-critical processes, such as customer lifecycle management, insurance claims processing, or patient record management. Because of advanced AI and ML technologies including AutoML, Continuous Learning, Differential Privacy, and Federated Learning, WorkFusion’s solutions yield 95%+ out-of-the-box automation rates for various document types, including fully unstructured sources such as emails or news articles. 

    WorkFusion has been recognized as a Leader in both RPA and Intelligent Document Processing categories and has received the highest ranking for the "Augment Knowledge Workers" and "Document Processing" use cases by Gartner Critical Capabilities assessment.

    NICE Robotic Automation is allowing organizations to reinvent customer service in the back office and the contact center. Automation offers an immediate reduction of administrative costs for a quick return on your investment. With robots able to perform tasks four to five times faster than a human, NICE Robotic Automation enables quicker turnaround times for customer requests and improved service-level agreements (SLAs). Routine processes are completed flawlessly every time, reducing the need to allocate time for making corrections. NICE Robotic Automation is highly scalable, so a center's processing power can increase when demand does.

    With Pega Robotic Process Automation (RPA), organizations can automate the mundane, tedious, time-consuming, manual work that is hampering productivity and efficiency. Whether adjudicating claims, onboarding customers or employees, reconciling financials, updating customer information in systems record, Pega RPA can manage the work across your enterprise.

    Offer
    Learn more about WorkFusion
    Learn more about NICE Robotic Automation
    Learn more about Pega Robotic Process Automation
    Sample Customers
    Deutsche Bank, Scotiabank, Bank of Montreal, LPL Financial, Selective Insurance, HPE, Canadian Tire, Standard Bank, Humana, New York-Presbyterian, Houston Methodist, Six Financial  
    HelpLine, Telefonica Spain, Banca Popolare Di Sondrio
    eBay Enterprise, M&I Bank
    Top Industries
    REVIEWERS
    Financial Services Firm50%
    Computer Software Company22%
    Manufacturing Company6%
    Recreational Facilities/Services Company6%
    VISITORS READING REVIEWS
    Computer Software Company24%
    Comms Service Provider15%
    Financial Services Firm13%
    Insurance Company5%
    VISITORS READING REVIEWS
    Computer Software Company34%
    Comms Service Provider15%
    Financial Services Firm8%
    Government5%
    VISITORS READING REVIEWS
    Computer Software Company31%
    Financial Services Firm15%
    Comms Service Provider11%
    Insurance Company6%
    Company Size
    REVIEWERS
    Small Business33%
    Large Enterprise67%
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise14%
    Large Enterprise69%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise13%
    Large Enterprise72%
    REVIEWERS
    Small Business15%
    Midsize Enterprise15%
    Large Enterprise69%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise10%
    Large Enterprise74%
    Buyer's Guide
    NICE Robotic Automation vs. Pega Robotic Process Automation
    May 2022
    Find out what your peers are saying about NICE Robotic Automation vs. Pega Robotic Process Automation and other solutions. Updated: May 2022.
    607,127 professionals have used our research since 2012.

    NICE Robotic Automation is ranked 26th in Robotic Process Automation (RPA) with 3 reviews while Pega Robotic Process Automation is ranked 8th in Robotic Process Automation (RPA) with 7 reviews. NICE Robotic Automation is rated 6.4, while Pega Robotic Process Automation is rated 8.0. The top reviewer of NICE Robotic Automation writes "Easy to deploy and lets you create all required features, but needs better GUI, better connectivity, and more online information". On the other hand, the top reviewer of Pega Robotic Process Automation writes "A very flexible solution with broad capabilities that gets easy to use with time". NICE Robotic Automation is most compared with UiPath, Blue Prism, Automation Anywhere (AA) and Kofax RPA, whereas Pega Robotic Process Automation is most compared with UiPath, Blue Prism, Automation Anywhere (AA) and Microsoft Power Automate. See our NICE Robotic Automation vs. Pega Robotic Process Automation report.

    See our list of best Robotic Process Automation (RPA) vendors.

    We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.