Pega Robotic Process Automation and NICE Robotic Automation compete in enhancing operational efficiency through automation. Pega offers a more favorable pricing model and customer support, while NICE leads in features and capabilities.
Features: Pega facilitates efficient process automation and integration with existing IT systems. It leverages rule-based automation, scalability, and seamless IT system interaction. NICE includes advanced analytics and cognitive automation, enhancing decision-making capabilities with features extending beyond traditional automation, presenting a comprehensive offering in cognitive abilities.
Room for Improvement: Pega could enhance its analytics capabilities and cognitive features to compete better with advanced offerings. Integrating more intelligent automation features would increase its appeal. NICE may benefit from streamlining its deployment process and reducing initial setup complexity, focusing on speeding up implementation times and initial user training.
Ease of Deployment and Customer Service: Pega boasts a straightforward deployment process paired with robust customer support, ensuring quick and efficient implementation. NICE's deployment requires more initial setup, yet provides extensive support and tailored solutions, focusing on long-term user benefits through comprehensive guidance.
Pricing and ROI: Pega is characterized by a competitive pricing structure and lower setup costs, resulting in quicker ROI, appealing to budget-conscious buyers. NICE's investment is justified by advanced features and potential for greater returns over time, with a higher initial expense being offset by long-term capabilities and benefits.
Fortra's Automate has effectively replaced the workload of an entire employee, saving us significant time and money.
It has reduced our expenditures in terms of purchasing more products and employing more technicians.
I've seen a good return on investment with Automate, as it streamlines processes and improves my productivity.
They don't always understand the processes I'm trying to implement.
I would rate the technical support as a nine out of ten because it is quite fast and courteous.
They are very responsive and have been able to resolve any issues I have encountered.
On-premise support is generally not as effective as the cloud support that Pega currently provides.
It is easy to increase one bot or one studio without needing to buy another orchestrator, which can be quite expensive.
Automate is stable for my needs and is highly scalable, allowing the same workflow to serve numerous tasks effectively.
It has very robust features, and it is not prone to instability.
The stability of Fortra's Automate is excellent.
The stability is good and consistent, with no fluctuations in functioning.
This is a significant concern, especially with critical workloads where visibility into errors is essential.
I would prefer not having to log in to update a ticket; being able to respond via email would be beneficial.
Integration with Amazon S3 is somewhat lacking.
Competitors are often more expensive than Automate.
It offered what we wanted at a good, competitive price.
It does a lot but also costs a lot.
Automate's non-reliance on additional orchestrators makes it quite cost-effective.
In my opinion, the best feature Automate offers is the scheduling.
I find the ease of use from a programming perspective very valuable.
Product | Market Share (%) |
---|---|
Automate | 2.0% |
Pega Robotic Process Automation | 3.4% |
NICE Robotic Automation | 0.7% |
Other | 93.9% |
Company Size | Count |
---|---|
Small Business | 18 |
Midsize Enterprise | 7 |
Large Enterprise | 4 |
Company Size | Count |
---|---|
Small Business | 1 |
Midsize Enterprise | 2 |
Large Enterprise | 4 |
Company Size | Count |
---|---|
Small Business | 5 |
Midsize Enterprise | 4 |
Large Enterprise | 16 |
Automate offers a user-friendly solution with a drag-and-drop interface for efficient task automation and integration with major platforms like SAP and Azure, making it ideal for quick deployment with minimal coding and training.
Automate provides powerful features for businesses seeking efficient automation, offering compatibility with databases, email integration, and cloud platforms. Its simple interface supports both beginners and experienced users, simplifying tasks like invoice processing, HR automation, and data transformation. Cost-effective pricing and flexible licensing enhance its appeal while integration capabilities and scheduling tools ensure smooth workflow automation.
What are Automate's Key Features?In industries such as healthcare, banking, and logistics, Automate is used for tasks like invoice payment automation, data transformation, and task automation. This leads to streamlined processes and reduced manual workload, illustrating its value in enhancing operational efficiency through diversified workflows.
NICE Robotic Automation is allowing organizations to reinvent customer service in the back office and the contact center. Automation offers an immediate reduction of administrative costs for a quick return on your investment. With robots able to perform tasks four to five times faster than a human, NICE Robotic Automation enables quicker turnaround times for customer requests and improved service-level agreements (SLAs). Routine processes are completed flawlessly every time, reducing the need to allocate time for making corrections. NICE Robotic Automation is highly scalable, so a center's processing power can increase when demand does.
With Pega Robotic Process Automation (RPA), organizations can automate the mundane, tedious, time-consuming, manual work that is hampering productivity and efficiency. Whether adjudicating claims, onboarding customers or employees, reconciling financials, updating customer information in systems record, Pega RPA can manage the work across your enterprise.
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