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Pega Robotic Process Automation vs WorkFusion comparison

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Buyer's Guide
Pega Robotic Process Automation vs. WorkFusion
July 2022
Find out what your peers are saying about Pega Robotic Process Automation vs. WorkFusion and other solutions. Updated: July 2022.
622,358 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"It is really flexible in what it can do.""Using the tool actually ends up teaching you about making workflows more efficient.""It was very smooth and very seamless to create automations.""We have a very large operational team and we are able to avoid mistakes and ensure accuracy and speed using Pega.""Pega Robotic Process Automation's most valuable feature is that it is robust. Additionally, they have plenty of online documents that are good and Pega Academy is helpful, they are doing a great job. They give training on practical use cases. They take domain use cases, and they are great.""The low-code/no-code development aspect of the solution is great.""They are leaders in the same industry.""The workflow system is very intuitive."

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"The most valuable features are the Excel activities. It has a number of Excel activities that are quite reliable.""The cognitive features of this solution are good.""For automating mundane activities, I can recommend WorkFusion.""It really does help by either freeing up people's time to focus on more value-added tasks or reducing headcount. We generally have other things that we can get people to do, helping make the employees' work more meaningful since they are not having to do the mundane stuff.""A helpful feature is the analytics capability within WorkFusion. The analytics dashboards, i.e., their Tableau dashboards, are really helpful for building a business activity monitoring layer. These are very visible to senior management and stakeholders, who can see and know what is happening within processes. They can see what benefits are getting delivered as processes, either ;daily, weekly, monthly, or quarterly. It is easy for stakeholders or senior management to understand the value for the money that they are spending.""We have seen Workfusion improve on accuracy and compliance... With the Workfusion model, we reduce human error and the need for further QC. We switch more to a QA process where we're testing whether the model is effective.""We need to analyze documents in order to understand them. We don't need to dedicate much time to this because WorkFusion's machine learning capabilities are very good. We can easily extract information and classify these documents. The document processing engine is very important to our organization because it is the center for many use cases, as we need to control the information contained in documents.""The solution is stable, we have not had any glitches or problems."

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Cons
"The ease-of-use could be improved.""I would like to see an enhanced auditing feature included.""The handwritten structured and semi-structured data recognition accuracy is much lower and is an area that definitely needs to improve.""There have been some scenarios where the bot was not able to replace some of the controls and could not recognize and personalize the task we wanted to automate.""The development experience needs to be improved.""Pega Robotic Process Automation scalability is too low.""They have tied the deployment with the Pega BPM product, the robot manager. You need to have the BPM installed."

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"The user experience could be better both from an RPA perspective and from a business perspective.""The most common issue we have is with the OCR, but that also depends on the quality of the documents your scanning. Still, I would say the OCR is comparable to other solutions. I wouldn't say it's better or worse than other OCR engines.""We are having some database issues, but we are addressing them.""We have executed our robots thousands of times in our enterprise environment. However, in an enterprise environment, WorkFusion has performance problems. It is slow in production.""The solution is not user-friendly, this is something they should improve.""This is a Java-based application that takes up a lot of space and when it runs, consumes a lot of memory. This affects the reliability because it gets to a point where it hangs.""It is difficult for non-technical users to use WorkFusion. If we really want to build automation, we definitely need Java developers. Their RPA is not for non-technical people. If I look at competing products, like Automation Anywhere, UiPath, Blue Prism, or even Power Automate, a non-technical person can build basic automations and deploy them. Since non-technical people can easily build basic automations, they can be deployed in no time. With WorkFusion, there isn't a similar feature that works well. One needs to write code from scratch to build automation. That is definitely a deterrent if we really want to do quick, dirty automation. I would not rate WorkFusion very high on their no-code, low-code paradigm. In this area, I would definitely expect them to improve.""So far, we have developed only one automation using machine learning. The results were less than optimal. Part of this could be because of the use case that was selected. Overall, our experience was suboptimal. WorkFusion was an outstanding partner in terms of providing their experts for free to help us on that particular use case, but we still have a lot of things to figure out in terms of how to use its machine learning capability."

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Pricing and Cost Advice
  • "Pega is pretty costly."
  • "Pega Robotic Process Automation is an expensive solution."
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  • "I can't speak to pricing. It's a contract signed by upper management."
  • "We are on an annual contract to use the solution."
  • "My client is using RPA Express, which is available for them to use free of charge."
  • "One upgrade took a year to do, from the first server being built to the last bot being migrated. This was because we had to migrate all our existing bots. This is the same process and time frame that we are expecting towards the upcoming upgrade. I will end up spending half a million dollars to do an upgrade."
  • "The solution was not the cheapest, but it was also not the most expensive. Workfusion was very open to negotiating pricing and to working within the objectives of our firm."
  • "As a first-time customer who wants to engage with WorkFusion, not working for my company, then I would want to do a PoC. The cost is prohibitive because they will ask me to get infrastructure with six or seven servers. Then, you must buy a WorkFusion license to do a PoC, which is expensive. I would then have to set up a team to build the PoC and see the benefits. That is very prohibitive."
  • "We have a good deal from WorkFusion. We have an unlimited global licensing deal with WorkFusion. For us, it is a no-worry solution. We can go ahead and use it as much as possible anywhere we need it. If WorkFusion has a different kind of a deal for licensing with others, then their business decisions need to be evaluated based on that."
  • "The overall cost could come down a bit in terms of maintaining the servers. Because it can handle complicated things in big use cases, the infrastructure is also correspondingly big. It would be nice to bring that cost down."
  • More WorkFusion Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:We have a very large operational team and we are able to avoid mistakes and ensure accuracy and speed using Pega.
    Top Answer:Licensing is based on the number of machines that you deploy it on. Usually, it is based on the other products you buy per anum or per machine. In Pega Robotics, it is based on the number of solutions… more »
    Top Answer:There have been some scenarios where the bot was not able to replace some of the controls and could not recognize and personalize the task we wanted to automate.
    Top Answer:The cognitive features of this solution are good.
    Top Answer:The solution is not user-friendly, this is something they should improve.
    Ranking
    Views
    5,890
    Comparisons
    4,715
    Reviews
    7
    Average Words per Review
    685
    Rating
    7.9
    Views
    6,458
    Comparisons
    3,020
    Reviews
    15
    Average Words per Review
    1,080
    Rating
    7.7
    Comparisons
    Also Known As
    Pega RPA, OpenSpan
    Learn More
    Pega
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    Overview

    With Pega Robotic Process Automation (RPA), organizations can automate the mundane, tedious, time-consuming, manual work that is hampering productivity and efficiency. Whether adjudicating claims, onboarding customers or employees, reconciling financials, updating customer information in systems record, Pega RPA can manage the work across your enterprise.

    WorkFusion is the leading provider of Intelligent Automation solutions for Fortune 500 enterprises, banks, insurance, and financial services companies. Our AI-enabled Digital Workers augment traditional teams by performing highly skilled and decision-centric work in operations areas including customer service and onboarding, account opening and identify verification, anti–money laundering programs, and other document-intensive compliance activities. The WorkFusion Digital Workforce continually learns on the job through regular “human-in-the-loop” interactions with co-workers. Further, the WorkFusion Network, a powerful AI cloud nexus, provides shared insights, new skills, and knowledge crowdsourced from the ongoing experience of workers in multiple environments. Teams can hire our pre-configured and customizable Digital Workers or choose to build their own using the company’s AI toolsets. WorkFusion enables enterprises to increase workforce capacity, enhance customer satisfaction and ensure ongoing compliance.

    Offer
    Learn more about Pega Robotic Process Automation
    Learn more about WorkFusion
    Sample Customers
    eBay Enterprise, M&I Bank
    Deutsche Bank, Scotiabank, Bank of Montreal, LPL Financial, Carter Bank & Trust, Selective Insurance, HPE, Canadian Tire, Standard Bank, Humana, New York-Presbyterian, Houston Methodist, Six Financial
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company29%
    Financial Services Firm15%
    Comms Service Provider11%
    Insurance Company7%
    REVIEWERS
    Financial Services Firm50%
    Computer Software Company22%
    Manufacturing Company6%
    Recreational Facilities/Services Company6%
    VISITORS READING REVIEWS
    Computer Software Company21%
    Comms Service Provider17%
    Financial Services Firm12%
    Manufacturing Company5%
    Company Size
    REVIEWERS
    Small Business20%
    Midsize Enterprise13%
    Large Enterprise67%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise11%
    Large Enterprise74%
    REVIEWERS
    Small Business33%
    Large Enterprise67%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise14%
    Large Enterprise68%
    Buyer's Guide
    Pega Robotic Process Automation vs. WorkFusion
    July 2022
    Find out what your peers are saying about Pega Robotic Process Automation vs. WorkFusion and other solutions. Updated: July 2022.
    622,358 professionals have used our research since 2012.

    Pega Robotic Process Automation is ranked 10th in Robotic Process Automation (RPA) with 7 reviews while WorkFusion is ranked 5th in Robotic Process Automation (RPA) with 14 reviews. Pega Robotic Process Automation is rated 7.8, while WorkFusion is rated 7.8. The top reviewer of Pega Robotic Process Automation writes "Easy to set up with great automation of data entry capabilities". On the other hand, the top reviewer of WorkFusion writes "Enables us to process double the amount of work with the same amount of people". Pega Robotic Process Automation is most compared with UiPath, Blue Prism, Automation Anywhere (AA), Microsoft Power Automate and Kofax RPA, whereas WorkFusion is most compared with UiPath, Blue Prism, Automation Anywhere (AA), Microsoft Power Automate and Pega BPM. See our Pega Robotic Process Automation vs. WorkFusion report.

    See our list of best Robotic Process Automation (RPA) vendors.

    We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.