


Pega Robotic Process Automation and Blue Prism Cloud compete in the realm of process automation solutions. Pega appears to have the upper hand due to its comprehensive suite and customization options, which provide greater tailored solutions for users needing more flexibility.
Features: Pega Robotic Process Automation is equipped with strong integration capabilities, a robust customization through .NET framework access, and Workforce Intelligence that enhances workflow efficiency. Blue Prism Cloud is known for stability in automation, ease of use with CRM tools, and lower code requirements that open accessibility for business users.
Room for Improvement: Pega requires improvements in OCR capabilities, user-friendliness in development, and cloud presence expansion beyond the US. Blue Prism Cloud users call for simpler usability, more innovation in AI and OCR, and streamlined pricing structures.
Ease of Deployment and Customer Service: Pega offers flexible deployment options across private, public, and hybrid clouds, with commendable technical support, though initial setup can have challenges. Blue Prism Cloud also provides versatile deployment models, but demands clearer technical support and easier deployment processes.
Pricing and ROI: Pega is perceived as expensive, though justified by its comprehensive features, while pricing disparities are noted. Blue Prism Cloud is similarly costly, but its pricing complexity and licensing flexibility can hinder adoption for smaller enterprises. Both deliver positive ROI, yet Pega users express greater satisfaction with their investment returns.
Fortra's Automate has effectively replaced the workload of an entire employee, saving us significant time and money.
It has reduced our expenditures in terms of purchasing more products and employing more technicians.
On a scale from one to ten, I would rate the ROI as nine.
Additionally, if we consider a scenario where ten people were initially working on a task, using the automation could reduce headcount and lead to significant cost savings.
They don't always understand the processes I'm trying to implement.
They handle customers like me to get to the exact issue, detailing where that issue originates from a technical point of view, the resolution, and the summary they provided.
I would rate the technical support as a nine out of ten because it is quite fast and courteous.
I would rate the technical support of Blue Prism Cloud between seven to eight out of ten.
On-premise support is generally not as effective as the cloud support that Pega currently provides.
The speed and quality of response could be improved.
The scalability of Automate also scores a ten out of ten.
I can deploy it on multiple infrastructures such as cloud, on-premises, or in a hybrid model.
It is easy to increase one bot or one studio without needing to buy another orchestrator, which can be quite expensive.
As it adopts a decentralized model, I haven't encountered any scalability issues.
There are limitations in scaling as RPA is not a scalable solution.
The stability of the solution is a ten out of ten.
For stability on a scale from one to ten, I would give it a solid nine.
It has very robust features, and it is not prone to instability.
On a scale from one to ten, stability would rate at three.
This is a significant concern, especially with critical workloads where visibility into errors is essential.
My major recommendation would be for easier upgrade paths between major versions.
When new employees join our company, we created automation so they receive AWS credentials and all their AWS access and cloud access.
The improvements or enhancements I would like to see in Blue Prism Cloud revolve around further developing server-client architecture, focusing on centralized control for remote agents.
Pega Robotic Process Automation is a temporary solution to a bigger issue, and the cost of implementation especially with Pega really stops customers from proceeding.
Competitors are often more expensive than Automate.
It offered what we wanted at a good, competitive price.
It does a lot but also costs a lot.
In the SaaS mode, the pricing structure is indeed more flexible compared to the previous enterprise-based licensing.
Automate's non-reliance on additional orchestrators makes it quite cost-effective.
In my opinion, the best feature Automate offers is the scheduling.
Automate's compatibility with existing IT infrastructure has impacted our business operations positively by providing smooth integration with other software that we use, such as Gmail, Jira, and Microsoft 365 apps, which gives us a unified platform instead of having to keep switching from one software to another, saving a lot of time and streamlining the whole workflows.
Over time, Blue Prism Cloud has evolved significantly, transitioning from a code-intensive approach to a more no-code capability, which is one of the advancements I appreciate.
The number of human steps that have been eliminated is significant, and we try to maximize straight-through processing.
| Product | Market Share (%) |
|---|---|
| Fortra's Automate | 2.7% |
| Blue Prism Cloud | 1.4% |
| Pega Robotic Process Automation | 3.0% |
| Other | 92.9% |


| Company Size | Count |
|---|---|
| Small Business | 25 |
| Midsize Enterprise | 10 |
| Large Enterprise | 9 |
| Company Size | Count |
|---|---|
| Small Business | 17 |
| Midsize Enterprise | 7 |
| Large Enterprise | 21 |
| Company Size | Count |
|---|---|
| Small Business | 5 |
| Midsize Enterprise | 4 |
| Large Enterprise | 17 |
Fortra's Automate offers a user-friendly platform for task automation, featuring a drag-and-drop interface that aids in scheduling, file management, and integrating with services like Azure and AWS.
Fortra's Automate provides substantial ease in automating complex tasks through its intuitive design. It offers seamless integration capabilities, especially with Azure and AWS, and comes equipped with strong error handling. Cost-effective and requiring minimal coding, it supports a broad range of industries by effectively automating tasks such as HR operations, invoice management, and data processing across servers.
What features stand out in Fortra's Automate?
What benefits should users consider in reviews?
In industries such as healthcare and transportation, Fortra's Automate facilitates the automation of client management, HR operations, and data processing, boosting efficiency. Banks utilize it for managing extensive invoice workflows, while distribution sectors rely on its capabilities for insurance checks and system support. Its applicability across servers makes it a valuable tool for any sector seeking to reduce manual workload and improve task accuracy.
The Thoughtonomy Virtual Workforce is a highly flexible intelligent automation platform. It uses software to replicate the way people work in existing applications and systems, the processes they follow, and the decisions they make, to deliver automation without disruption.
With Pega Robotic Process Automation (RPA), organizations can automate the mundane, tedious, time-consuming, manual work that is hampering productivity and efficiency. Whether adjudicating claims, onboarding customers or employees, reconciling financials, updating customer information in systems record, Pega RPA can manage the work across your enterprise.
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