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Buyer's Guide
Firewall Security Management
September 2022
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Director of Cybersecurity Solutions at a computer software company with 501-1,000 employees
MSP
Top 5
Does a pretty good job of rolling out the environment and making most tasks actionable, but logging is a little bit trickier to manage
Pros and Cons
  • "It does a little bit better than some of the other products health-wise and updates-wise. It is really clear that a firewall is getting the signature updates in this timeframe. In some of the other products, usually, you have to go a couple of screens in to see that, but not so much in this product."
  • "I find their logging a little bit trickier to manage. The logging of events is broken up into a lot of different categories. Instead of breaking up my logs into several different places, I personally like to have all the events in one spot and then filter them down. In particular, I find that troubleshooting on Fortinet takes a little bit longer just because of those functional breakups in the logs."

What is our primary use case?

It is trying to provide a single console across all of your environments for what's happening from a DDoS perspective or what's happening with your firewalls, which is nice. 

It is generally a cloud-based solution. Depending on how it's architected, you might be able to get to it from home to check on the status of things or get alerts, such as when your email system goes down. 

What is most valuable?

It does a pretty good job of rolling out the environment and making most tasks actionable. That's probably the strongest piece to it. 

It does a little bit better than some of the other products health-wise and updates-wise. It is really clear that a firewall is getting the signature updates in this timeframe. In some of the other products, usually, you have to go a couple of screens in to see that, but not so much in this product.

What needs improvement?

I find their logging a little bit trickier to manage. The logging of events is broken up into a lot of different categories. Instead of breaking up my logs into several different places, I personally like to have all the events in one spot and then filter them down. In particular, I find that troubleshooting on Fortinet takes a little bit longer just because of those functional breakups in the logs.

For how long have I used the solution?

It has probably been a year and a half. There are not too many years under my boat with this one.

What do I think about the stability of the solution?

It is overall good. Every now and then, they go through an outage, and during that outage, you just can't change rule sets through the portal. You can do local rule changes and risk them being overwritten when the portal comes back up.

What do I think about the scalability of the solution?

This is a very personal opinion. Because its console is broken up a lot more differently than other products, I find that when you have a lot of rules in a Fortinet environment, the console is slower, and troubleshooting it is very difficult compared to other solutions.

The number of people working with this solution varies. I've got a really large customer who is on Fortinet for their environment. I feel that it takes them a little longer to troubleshoot because of the style of this tool, and they also have a ton of rules. They've got a section of their network that has over 2,000 firewall rules and a couple of groups of devices. It is not quite painful, but it is slow. 

How are customer service and support?

They're okay. They used to be really good, but these days, I find them to be just okay. You do have to do some more escalations, and it takes a little bit longer to get through the process, but once you get the right person, you're usually okay.

How was the initial setup?

It tends to be more of a SaaS type of offering. Rules are just different in Fortinet, and there is medium complexity with it. It has a fragmented style that I personally find a little bit more difficult. With the rule sets also, you tend to hop around the console a lot more than Palo Alto or ASA.

In terms of maintenance, most of the product side updates are thankfully automated, but where it does become a problem is that because of the volume of rules and the breakup of logs, adding new roles and doing modifications to that are more difficult. It tends to lead to a little bit more rework and a little bit more testing needs than other solutions or environments.

What's my experience with pricing, setup cost, and licensing?

On average, it tends to be cheaper than other enterprise solutions. 

What other advice do I have?

Because customers usually go for price and feature set, I would advise considering the day-to-day operational cost and support impact. If you have a smaller, less complex environment, you're probably okay with the solution. If you have lots of firewall rules and lots of complexity, supportability and staffing are going to be a little bit higher for Fortinet than other products. It is not exactly an easy thing to get your thought process around when you're making a purchasing decision.

I would rate it a six out of ten. I'm kind of harsh on consoles like that. They do have a lot going on. I get why they don't have the coolest interfaces.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Richard Torrenueva - PeerSpot reviewer
IT Operations Manager at GanV Business Support Services
Real User
User-friendly, reasonably priced, and helpful technical support
Pros and Cons
  • "Everything is valuable, especially the SD-WAN tunneling, filtering of email, application, and browsing. Everything has value."
  • "It is currently durable, but they may be able to improve it further. They can adapt Cisco technology because of its durability."

What is our primary use case?

SD-WAN tunneling is the primary function of Fortinet FortiGate Cloud. It is also used for filtering or browsing, as well as application filtering and blocking of all unwanted applications, viruses, and malware, which is the main goal.

What is most valuable?

The SD-WAN tunneling is the most valuable. Everything is valuable, especially the SD-WAN tunneling, filtering of email, application, and browsing. Everything has value.

This Fortinet equipment meets our requirements. They offer what we wanted.

What needs improvement?

The most recent version of others is not yet complete. For the time being, we are content because it is a significant help to us. Durability is something that can be improved.

It is currently durable, but they may be able to improve it further. They can adapt Cisco technology because of its durability.

For how long have I used the solution?

I have been using Fortinet FortiGate Cloud for seven years.

We are working with versions 100D and 60E.

What do I think about the stability of the solution?

Fortinet FortiGate Cloud is reliable. It's been seven years, and everything has been good.

What do I think about the scalability of the solution?

Fortinet FortiGate Cloud is a scalable solution.

It is being used extensively. It is running 24/7.

We intend to implement and upgrade another model in order to meet a new requirement.

How are customer service and support?

Technical support is very helpful. Support is not a problem because Fortinet is user-friendly to manage, even my technical team can handle it.

How was the initial setup?

On our end, setting up Fortinet FortiGate was easy. It was not complex.

You can deploy the firewall in an hour without difficult requirements. You can set up the firewall in an hour. It's plug-and-play, ready to use.

What about the implementation team?

We collaborated with a vendor in the first deployment, but we handled the subsequent deployment ourselves. Even though we dealt with the first deployment, we contracted for support just in case, but for the second, third, fourth, fifth, and sixth deployments we did not require vendors.

What's my experience with pricing, setup cost, and licensing?

The cost of equipment and its renewal is valuable. Unlike other firewalls, the cost of Fortinet FortiGate is low, and the functionality is nearly identical, which is why we chose it.

Then there's the cost, which we compared to Palo Alto, Cisco equipment, and others, and we were impressed with the cost, the cost of the renewal, and the cost of the equipment.

What other advice do I have?

The solution is cloud-based. Trend Micro Incorporated is the service provider.

If you are looking for a low-cost security appliance with web filtering, application filtering, and SD-WAN tunneling, I would recommend Fortinet FortiGate Cloud. It's not expensive, and it meets the most basic requirements.

I would rate Fortinet FortiGate Cloud a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
Firewall Security Management
September 2022
Get our free report covering Amazon, AlgoSec, Tufin, and other competitors of Palo Alto Networks Panorama. Updated: September 2022.
633,952 professionals have used our research since 2012.