OpenText AI Operations Management and New Relic both compete in the application and infrastructure monitoring category. New Relic seems to have an upper hand in real-time application performance insights and ease of installation.
Features:OpenText AI Operations Management consolidates service tiers into a single dashboard with event correlation and automation features, supporting hybrid cloud environments with transparency and scalability. It integrates well with various tools for infrastructure and application monitoring. New Relic offers real-time application performance monitoring with capabilities like error monitoring and insightful dashboards. It is noted for ease of installation, supporting a wide array of plugins and integrations for various environments.
Room for Improvement:OpenText AI Operations Management could enhance its user interface for simplification and better event correlation. Licensing complexity and its resource-intensive nature pose challenges, especially for smaller businesses. New Relic faces occasional data privacy concerns and complicated pricing models. Its alerting system can be improved and additional customization options would enhance user experience.
Ease of Deployment and Customer Service:OpenText AI Operations Management is suitable for on-premises and hybrid cloud deployments, particularly in large organizations; however, its customer service experiences mixed reviews, with some slow responses reported. New Relic, generally a public cloud solution, offers easy integration and deployment and is beneficial for SaaS applications. Initially strong, its customer service has seen declines due to offshore support and slower resolutions.
Pricing and ROI:OpenText AI Operations Management provides flexible pricing but can become costly with additional modules. It offers high ROI potential through automation and orchestration, reducing manual tasks. New Relic, with attractive entry-level plans, quickly becomes expensive as usage scales. Despite positive ROI by offsetting costs with real-time insights, pricing can be prohibitive for smaller companies.
Issues that could be solved quickly sometimes take longer because they go around in circles.
OpenText goes out to bring the right people to answer any inquiries I have.
Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal.
Splunk is more business-friendly due to its prettier interface.
With its automation capabilities and runbooks, it reduces after-hours costs by automatically handling recurring issues and known scenarios.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
This automation significantly reduces manual intervention in ticket handling.
New Relic is a powerful tool for optimizing web pages, tracking user behavior, and monitoring application performance. It helps detect anomalies, generate metrics, and create dashboards for synthetics monitoring, container workloads, stress tests, and more.
New Relic provides organizations with comprehensive insights into APIs, infrastructure, and scalability. It supports mobile and web applications with features like java tracking, health maps, customizable dashboards, and drill-downs. Users benefit from its easy initial setup, accurate alerts, UI monitoring, error tracking, and traceability. New Relic supports multiple ecosystems with straightforward pricing and new feature introductions, offering end-to-end monitoring, thorough data analysis, and effective problem resolution.
What are New Relic's most important features?New Relic is leveraged in industries such as e-commerce, finance, and technology. It helps monitor web traffic, evaluate load balancing, and ensure applications meet performance standards. Companies use it for stress tests, container-based workloads, API monitoring, and infrastructure management. Its integration capabilities are valuable for maintaining performance and scalability across diverse ecosystems, aiding in thorough data analysis and problem resolution.
OpenText AI Operations Management centralizes event correlation and monitoring across infrastructures, prioritizing scalability and automation for efficient alert management. It empowers organizations with transparency and insights essential for effective IT resource management in hybrid cloud environments.
OpenText AI Operations Management offers comprehensive solutions for event correlation, integration, and centralized alert management. With capabilities that streamline operations, this tool supports efficient IT management across AWS, GCP, and on-premises environments. Despite requiring improvements in performance and usability, its robust reporting and seamless monitoring provide valuable insights for root cause analysis. Users leverage this platform to integrate event data, automate incidents, and manage hybrid infrastructures effectively, making it a key component in enhancing service perspectives globally. Its heavy architecture and reliance on Java and Flash, coupled with complex licensing and pricing, necessitate attention to functionality and support areas.
What are the key features of OpenText AI Operations Management?OpenText AI Operations Management is widely implemented in industries requiring comprehensive monitoring capabilities. Organizations benefit from its ability to consolidate tools and manage events effectively across hybrid environments. The integration of incident automation and performance evaluation tools is particularly beneficial for those looking to enhance compliance support and reduce response times. Despite some challenges, the platform remains a valuable asset in managing complex IT environments and improving operational effectiveness.
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