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OpenText AI Operations Management vs Splunk AppDynamics comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 19, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.6
OpenText AI Operations Management improves implementation speed by 30%, offering potential 90% efficiency with specific integrations and procedures.
Sentiment score
7.2
Users reported improved productivity and cost savings with AppDynamics, noting enhanced monitoring and up to 20% cost reductions.
According to errors, exceptions, and code-level details related to their application performance on a daily basis, the application development team tries to help with Splunk AppDynamics to reduce errors and exceptions, which helps the end users get application availability and feel more confident.
To understand the magnitude of it, when the company asked to replace Splunk AppDynamics with another tool, I indicated that for the proposed tool, we would need five people to do the analysis that Splunk AppDynamics enables me to do.
It's very hard to find ROI because we are currently focused only on the on-premises applications.
 

Customer Service

Sentiment score
5.1
OpenText AI Operations customer service is praised, but technical support faces mixed reviews due to efficiency and expertise inconsistencies.
Sentiment score
7.3
Splunk AppDynamics is praised for responsiveness and support but criticized for inconsistent response times and acquisition-related service quality issues.
OpenText goes out to bring the right people to answer any inquiries I have.
AppDynamics is much more helpful.
We got a contact, an account manager, to work directly with for technical support.
They help us resolve any issues raised by our team relating to operations, application instrumentation, or any other issues.
 

Scalability Issues

Sentiment score
7.4
OpenText AI Operations Management excels in scalability and adaptability for managing complex infrastructures and varying data sources.
Sentiment score
7.4
Splunk AppDynamics is scalable and competitive but faces cost and configuration challenges in large, on-premise deployments.
We have reached maximum capacity in our tier, and extending capacity has not been cost-effective from Splunk's perspective.
I would rate the scalability of Splunk AppDynamics as a nine out of ten.
I did not find any Docker solution available with it, and a separate instance has to be installed.
 

Stability Issues

Sentiment score
6.9
OpenText AI Operations Management is stable and reliable, though improvements and better documentation are needed for some modules.
Sentiment score
7.7
Splunk AppDynamics is highly stable, with occasional issues, needing enhancements in agent stability and SaaS environment during heavy use.
It is necessary to conduct appropriate testing before deploying them in production to prevent potential outages.
There are no issues or bugs with the 20.4 version; it is very stable with no functionality or operational issues.
I can rate it nine out of ten.
 

Room For Improvement

OpenText AI Operations Management needs scalability, modern interface, better integration, improved automation, and streamlined licensing and support.
Users criticize Splunk AppDynamics for complexity, outdated tech, integration issues, challenging licensing, cost, and limited customization and support.
Splunk is more business-friendly due to its prettier interface.
Splunk AppDynamics does not support the complete MELT framework, which includes metrics, events, logging, and tracing for the entire stack.
If AppDynamics could develop a means to monitor without an agent, it could significantly improve application performance and reduce potential problems.
A good integration with Splunk would be very interesting, as Splunk is a good product for logs, and that part is currently missing in Splunk AppDynamics.
 

Setup Cost

OpenText AI Operations Management offers flexible pricing but can be complex and costly, requiring careful evaluation for smaller companies.
Enterprise buyers find AppDynamics valuable but face high costs and complex licensing, requiring negotiation for better pricing.
From a cost perspective, OpenText Operations Bridge is cost-effective as it saves us man hours.
Customers have to pay a premium price, however, they receive considerable value from the product.
All these solutions at the moment are cheap, but it is like paying for insurance; you pay insurance to avoid major damage.
We find its pricing reasonable and competitive.
 

Valuable Features

OpenText AI Operations offers integration, automation, centralized management, flexibility, scalability, and improved transparency for efficient alert handling.
Splunk AppDynamics provides real-time monitoring and analytics to identify performance issues, offering user-friendly operation across various platforms.
This integration ensures that when monitoring systems alert and subsequently resolve, tickets are automatically created and closed.
We have multiple tools, but end users prefer to use Splunk AppDynamics because their portal navigation is very simple and clear.
The feature that I appreciate in AppDynamics Browser Real-User Monitoring is the intuitive and user-friendly dynamic mapping it creates for workflows.
What I like the most about Splunk AppDynamics is the end-to-end observability for the application, along with traces.
 

Categories and Ranking

OpenText AI Operations Mana...
Ranking in IT Operations Analytics
12th
Average Rating
7.8
Reviews Sentiment
6.4
Number of Reviews
48
Ranking in other categories
Event Monitoring (8th), Cloud Monitoring Software (29th)
Splunk AppDynamics
Ranking in IT Operations Analytics
2nd
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
249
Ranking in other categories
Application Performance Monitoring (APM) and Observability (3rd), IT Infrastructure Monitoring (5th), Mobile APM (1st), Container Monitoring (3rd)
 

Mindshare comparison

As of June 2025, in the IT Operations Analytics category, the mindshare of OpenText AI Operations Management is 1.8%, up from 1.5% compared to the previous year. The mindshare of Splunk AppDynamics is 22.4%, up from 20.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Operations Analytics
 

Featured Reviews

Ahmed Salman - PeerSpot reviewer
Powerful data integration, comprehensive automation, and hybrid compatibility
The data lake is a very powerful feature within OpenText Operations Bridge. It can integrate with any BI tool to collect AI data and perform a variety of functions. It offers hybrid compatibility and supports desktop application customization and cloud integration. Another essential capability is server automation, which became significantly easier with the software appliance for deployment. This solution also provides role-based access that enhances data privacy and security.
Gyanesh Rahatekar - PeerSpot reviewer
Application performance management and error resolution improved with data-driven insights
Dynatrace has multiple functions compared to Splunk AppDynamics, so Splunk AppDynamics should add those functions, which are not available as of now. Dynatrace has a universal agent that collects all information related to their CI, and if one CI has multiple languages, then there is no need to instrument multiple agents. However, Splunk AppDynamics requires multiple agents; if I have one server with multiple applications in different languages, then I need to instrument different agents for each application. Splunk AppDynamics should work with Dynatrace with one single universal agent that works with all application languages, eliminating the need for multiple implementations.
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Top Industries

By visitors reading reviews
Financial Services Firm
18%
Manufacturing Company
12%
Computer Software Company
11%
Non Profit
7%
Educational Organization
26%
Financial Services Firm
22%
Computer Software Company
12%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Micro Focus Operations Bridge?
From a cost perspective, OpenText Operations Bridge is cost-effective as it saves us man hours. What used to be done manually by a person is now done automatically. With its automation capabilities...
What needs improvement with Micro Focus Operations Bridge?
The only aspect I find lacking in OpenText Operations Bridge is more aesthetic. The dashboards from OpenText Operations Bridge, when compared to those from Splunk, are less visually appealing. Splu...
What is your primary use case for Micro Focus Operations Bridge?
We use OpenText Operations Bridge ( /products/opentext-operations-bridge-reviews ) more from an event correlation perspective. We do not use it for pure monitoring since we have other monitoring to...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
APM tools for a Managed Service Provider - Dynatrace vs. AppDynamics vs. Aternity vs. Ruxit
Hi Avi! It's great to see your thorough approach to selecting an APM package for your MSP company. Considering your focus on SMBs and enterprises in Israel, Dynatrace seems like a solid choice with...
 

Also Known As

Micro Focus Operations Bridge, Operations Bridge Manager, Micro Focus Operations Analytics
No data available
 

Overview

 

Sample Customers

GE Money Bank, Bank AlJazira, Tech Mahindra
Cisco, Sony, Nasdaq, Reserve Bank of New Zealand, Edmunds.com, Puma, Fox News, DirecTV, Pizza Hut, T-Systems, Cornell University, OpenTable, BITMARCK, Green Mountain Power, Care.com, Overstock, Paddy Power, eHarmony, Kraft, The Motley Fool, The Container Store, and more See more customers
Find out what your peers are saying about OpenText AI Operations Management vs. Splunk AppDynamics and other solutions. Updated: June 2025.
859,129 professionals have used our research since 2012.