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OpenText AI Operations Management vs PRTG Network Monitor comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 28, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.6
Organizations experience differing returns on OpenText AI Operations, with up to 90% gains from module integration and orchestration.
Sentiment score
6.6
PRTG Network Monitor provides cost-effective returns by enhancing efficiency, reducing downtime, and minimizing staffing needs through proactive monitoring.
It provides accurate data for utilization, allowing us to monitor and optimize our investments in WAN connection capacity.
Network Manager at a financial services firm with 1,001-5,000 employees
After introducing PRTG Network Monitor, we have saved time, and it's easy for everybody to monitor everything.
Architect at a consultancy with 1-10 employees
The implementation reduced our employee resources from 20-25 to 5-6 employees.
Senior consultant at Cambridge Institute of Technology
 

Customer Service

Sentiment score
5.1
OpenText AI Operations Management's customer service is responsive, but technical support quality varies due to offshoring and time zone issues.
Sentiment score
6.7
PRTG Network Monitor support is generally effective, but time zone issues and complex queries can delay responses.
OpenText goes out to bring the right people to answer any inquiries I have.
Data Platforms Manager at a media company with 5,001-10,000 employees
My team works with the customer success team for technical support and customer service for OpenText AI Operations Management.
Product Line Manager at a tech consulting company with 11-50 employees
They resolve our queries 24/7.
software engineer at Capgemini
The setup process is well-documented, making it easy to deploy.
Solutions Architect at Boch Systems Company Limited
Tutorials are available so I can manage any issue with PRTG Network Monitor easily.
IT Infrastructure Engineer at Atlas
 

Scalability Issues

Sentiment score
7.4
OpenText AI Operations excels in managing large-scale deployments, supporting diverse infrastructures with some performance tuning required.
Sentiment score
7.4
PRTG Network Monitor is scalable and flexible for varying deployments but requires extra licenses and hardware for growth.
The stability and scalability depend on architectural considerations and the company's specific situation.
Product Line Manager at a tech consulting company with 11-50 employees
On a scale of one to ten, scalability is rated as 9.5.
Solutions Architect at Boch Systems Company Limited
PRTG Network Monitor has the ability to scale and add new devices.
IT Infrastructure Engineer at Atlas
You can install them in each network, even if they are not connected, and it works.
IT Consultant at M-COM s.r.o
 

Stability Issues

Sentiment score
6.9
OpenText AI Operations Management is generally stable and reliable, with minor issues during upgrades and environmental changes.
Sentiment score
7.9
PRTG Network Monitor is highly stable with reliable performance, minimal downtime, and robust updates, despite minor external issues.
We are following approximately 10,000 metrics and logs, and the platform performs pretty well.
Product Line Manager at a tech consulting company with 11-50 employees
We haven't needed vendor support for the last three years, which demonstrates the product's stability.
Network Manager at a financial services firm with 1,001-5,000 employees
PRTG Network Monitor is stable in my experience, and I have not encountered issues with crashes or downtime.
Associates at Mphasis
PRTG Network Monitor is very stable and requires low maintenance.
Software Engineer at Asahi Beverages
 

Room For Improvement

OpenText AI Operations Management needs scalability, UI improvements, simplified licensing, better integration, enhanced support, and cost-effective solutions.
PRTG Network Monitor needs improvements in customization, performance, support, integration, analytics, and cost-efficiency for enhanced usability and flexibility.
Normally, predictive features can be more useful, but this is an end-to-end solution that needs to be customized.
Product Line Manager at a tech consulting company with 11-50 employees
Splunk is more business-friendly due to its prettier interface.
Data Platforms Manager at a media company with 5,001-10,000 employees
The initial auto-discovery added too many unnecessary sensors, so auto-discovery should only take the necessary sensors into consideration.
Senior consultant at Cambridge Institute of Technology
They need to improve application performance monitoring, error tracing mechanisms, and log management.
Solutions Architect at Boch Systems Company Limited
PRTG Network Monitor should provide syslog monitoring since it is not available at this time.
IT Infrastructure Engineer at Atlas
 

Setup Cost

OpenText AI Operations Management is costly initially but offers flexible pricing, automation benefits, and moderate affordability despite complexity.
PRTG Network Monitor is cost-effective for enterprises, but costs may rise; offers flexible licensing with annual support.
From a cost perspective, OpenText Operations Bridge is cost-effective as it saves us man hours.
Data Platforms Manager at a media company with 5,001-10,000 employees
The licensing part is a recurring license for every year, which is very affordable, making PRTG Network Monitor budget-friendly.
software engineer at Capgemini
Pricing is by the number of devices, not by sensor.
Solutions Architect at Boch Systems Company Limited
The prices are very high for PRTG Network Monitor.
IT Infrastructure Engineer at Atlas
 

Valuable Features

OpenText AI Operations Management enhances IT efficiency with integration, event correlation, automation, anomaly detection, scalability, and customizable dashboards.
PRTG Network Monitor is valued for its rapid deployment, intuitive interface, scalability, reliability, and comprehensive monitoring features.
This integration ensures that when monitoring systems alert and subsequently resolve, tickets are automatically created and closed.
Data Platforms Manager at a media company with 5,001-10,000 employees
We have a platform where we are collecting metrics, logs, and traces for OpenText AI Operations Management, and if there is an anomaly, we directly open a ticket in our ITSM system.
Product Line Manager at a tech consulting company with 11-50 employees
PRTG Network Monitor already provided me with 100 free sensors, which is enough for my network monitoring.
IT Infrastructure Engineer at Atlas
PRTG Network Monitor has a good dashboard that shows each and every piece of information, so we can easily find out what is happening with the systems.
Architect at a consultancy with 1-10 employees
These reports help me in my day-to-day work, and I rely on them because they provide proof during escalation, with exact downtime logs and related information.
Software engineer at Bosch
 

Categories and Ranking

OpenText AI Operations Mana...
Ranking in Cloud Monitoring Software
20th
Average Rating
7.8
Reviews Sentiment
6.3
Number of Reviews
49
Ranking in other categories
Event Monitoring (7th), IT Operations Analytics (7th)
PRTG Network Monitor
Ranking in Cloud Monitoring Software
9th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
112
Ranking in other categories
Network Monitoring Software (5th), IT Infrastructure Monitoring (4th)
 

Mindshare comparison

As of January 2026, in the Cloud Monitoring Software category, the mindshare of OpenText AI Operations Management is 0.9%, up from 0.3% compared to the previous year. The mindshare of PRTG Network Monitor is 4.8%, up from 4.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Monitoring Software Market Share Distribution
ProductMarket Share (%)
PRTG Network Monitor4.8%
OpenText AI Operations Management0.9%
Other94.3%
Cloud Monitoring Software
 

Featured Reviews

reviewer2060121 - PeerSpot reviewer
Product Line Manager at a tech consulting company with 11-50 employees
Unified monitoring has improved event handling but needs stronger AI automation and modern dashboards
OpenText AI Operations Management could benefit from a fully integrated AI system, which we call AIOps. A fully integrated AI operations system would be valuable in the future. Additionally, the UI experience could be more comfortable. We are not using predictive features in OpenText AI Operations Management such as anomaly detection. In the future, we may be able to operate with our customer, but we need to decide this collectively. You need to see the big picture and understand what the customer's pain points are to find the right tuning. Normally, predictive features can be more useful, but this is an end-to-end solution that needs to be customized. You need to understand the exact customer needs. The predictive analytics feature is very close to being integrated, but it is not fully integrated at this time.
madhan kumar hs - PeerSpot reviewer
software engineer at Capgemini
Alerting precision has reduced incident response times and improved department-level network visibility
The auto-pause sensor during the maintenance window is good without any false alerts, and it prevents me from getting flooded with alerts during planned maintenance, helping department heads understand their own network usage better. It has reduced incident response time by giving clearer ownership of each alert, ensuring alerts go to the proper recipient. SNMP testers and auto-pause are among the best features of PRTG Network Monitor, which is particularly useful for different departments such as HR and finance, where alerts can be filtered accordingly. The alerting features and dashboard of PRTG Network Monitor are very helpful, especially in our industry. However, the dashboard can look cluttered on smaller screens, which is one negative aspect. PRTG Network Monitor has impacted us positively; we have stopped getting flooded with alerts during planned maintenance or unplanned outages. Compared to others, this gives specific alerts very quickly and helps department heads understand their own network usage better, thus reducing incident response time so that each alert has clear ownership.
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Comparison Review

it_user174738 - PeerSpot reviewer
IT Developer at a tech services company with 51-200 employees
May 31, 2015
Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor
I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…
 

Top Industries

By visitors reading reviews
Financial Services Firm
11%
Manufacturing Company
11%
Performing Arts
9%
Outsourcing Company
7%
Computer Software Company
10%
Financial Services Firm
9%
Comms Service Provider
8%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise7
Large Enterprise35
By reviewers
Company SizeCount
Small Business59
Midsize Enterprise19
Large Enterprise47
 

Questions from the Community

What is your experience regarding pricing and costs for Micro Focus Operations Bridge?
From a cost perspective, OpenText Operations Bridge is cost-effective as it saves us man hours. What used to be done manually by a person is now done automatically. With its automation capabilities...
What needs improvement with Micro Focus Operations Bridge?
OpenText AI Operations Management could benefit from a fully integrated AI system, which we call AIOps. A fully integrated AI operations system would be valuable in the future. Additionally, the UI...
What is your primary use case for Micro Focus Operations Bridge?
I am not looking for a monitoring solution, but I am a product manager comparing some products based on research I conducted on the PeerSpot website regarding monitoring products such as Splunk, Ap...
What is the best network monitoring software for large enterprises?
PRTG network monitor is one of the best tool i have ever used for the monitoring. It have auto discovery option. it avoid the configuring the device in PRTG. It automatically discover the device an...
What do you like most about PRTG Network Monitor?
The tool is integrated with our email for the alerts.
What is your experience regarding pricing and costs for PRTG Network Monitor?
The pricing was higher at the beginning, but the recurring licensing cost is affordable and reasonable. Overall, the pricing, setup cost, and licensing is fair for our industry. They have quoted us...
 

Also Known As

Micro Focus Operations Bridge, Operations Bridge Manager, Micro Focus Operations Analytics
No data available
 

Overview

 

Sample Customers

GE Money Bank, Bank AlJazira, Tech Mahindra
Jameson Bank, Sidnix, RungeICT, MedicalAnimal, Truck-lite, GamingGrids, The Covell Group, Forsythn County Schools, NetMass, Musgrove Park Hospital, Lanes Health, Columbia Southern University, Vodafone, Intrust Bank
Find out what your peers are saying about OpenText AI Operations Management vs. PRTG Network Monitor and other solutions. Updated: December 2025.
881,114 professionals have used our research since 2012.