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LogicMonitor vs OpenText AI Operations Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 19, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.7
LogicMonitor improved cost savings, operational efficiencies, downtime, resource allocation, alert management, productivity, and customer satisfaction with advanced insights and tool consolidation.
Sentiment score
6.6
OpenText AI Operations Management improves implementation speed by 30%, offering potential 90% efficiency with specific integrations and procedures.
 

Customer Service

Sentiment score
7.9
LogicMonitor's customer service is praised for fast responses, knowledgeable staff, 24/7 availability, and effective problem-solving, but varies by location.
Sentiment score
5.1
OpenText AI Operations customer service is praised, but technical support faces mixed reviews due to efficiency and expertise inconsistencies.
OpenText goes out to bring the right people to answer any inquiries I have.
 

Scalability Issues

Sentiment score
7.8
LogicMonitor scales efficiently for thousands of devices, offering automation, role-based access control, and seamless growth with minimal challenges.
Sentiment score
7.4
OpenText AI Operations Management excels in scalability and adaptability for managing complex infrastructures and varying data sources.
 

Stability Issues

Sentiment score
8.1
LogicMonitor is highly stable, with minimal downtime, strong alerting features, frequent updates, and high user satisfaction.
Sentiment score
6.9
OpenText AI Operations Management is stable and reliable, though improvements and better documentation are needed for some modules.
 

Room For Improvement

LogicMonitor users seek enhanced monitoring customization, automation, reporting, performance monitoring, and improved alarm, topology, dashboards, and email alert features.
OpenText AI Operations Management needs scalability, modern interface, better integration, improved automation, and streamlined licensing and support.
Splunk is more business-friendly due to its prettier interface.
 

Setup Cost

LogicMonitor offers competitive pricing at $7.75 per device, with discounts, and justifies its cost through robust functionality.
OpenText AI Operations Management offers flexible pricing but can be complex and costly, requiring careful evaluation for smaller companies.
From a cost perspective, OpenText Operations Bridge is cost-effective as it saves us man hours.
 

Valuable Features

Dashboards provide interactive visualization, custom monitoring, robust reporting, and integration with alerts, Google Maps, NetFlow, and AI-driven anomaly detection.
OpenText AI Operations offers integration, automation, centralized management, flexibility, scalability, and improved transparency for efficient alert handling.
This integration ensures that when monitoring systems alert and subsequently resolve, tickets are automatically created and closed.
 

Categories and Ranking

LogicMonitor
Ranking in Cloud Monitoring Software
17th
Average Rating
9.0
Reviews Sentiment
7.4
Number of Reviews
26
Ranking in other categories
Application Performance Monitoring (APM) and Observability (28th), Network Monitoring Software (22nd), IT Infrastructure Monitoring (23rd), Container Monitoring (7th), AIOps (12th)
OpenText AI Operations Mana...
Ranking in Cloud Monitoring Software
29th
Average Rating
7.8
Reviews Sentiment
6.4
Number of Reviews
48
Ranking in other categories
Event Monitoring (8th), IT Operations Analytics (12th)
 

Mindshare comparison

As of July 2025, in the Cloud Monitoring Software category, the mindshare of LogicMonitor is 2.4%, up from 2.5% compared to the previous year. The mindshare of OpenText AI Operations Management is 0.4%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Monitoring Software
 

Featured Reviews

Manish Bansod - PeerSpot reviewer
A feature-packed solution with excellent stability and a notification system
LogicMonitor has good features, but the ease of use is a little bit confusing. Additionally, we are looking for workflow automation, which is a little bit tricky for LogicMonitor. But we are still exploring more and do not have detailed training in LogicMonitor. Moreover, the deployment process needs improvement. The thing is the deployment or whatever the standard deployment should be implemented here. That is not fine-tuning. In my personal opinion, for workflow automation and other stuff, we have Python or scripting knowledge, and that part is very tricky. Whenever we try to call the service or the LogicMonitor team, and we open a ticket, it is chargeable. In future releases, we would like to see a configuration backup manager. A feature that automatically backups the device configuration will help us. So, instead of going with another third-party tool, this will be good.
Ahmed Salman - PeerSpot reviewer
Powerful data integration, comprehensive automation, and hybrid compatibility
The data lake is a very powerful feature within OpenText Operations Bridge. It can integrate with any BI tool to collect AI data and perform a variety of functions. It offers hybrid compatibility and supports desktop application customization and cloud integration. Another essential capability is server automation, which became significantly easier with the software appliance for deployment. This solution also provides role-based access that enhances data privacy and security.
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861,524 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
17%
Financial Services Firm
12%
Manufacturing Company
9%
Healthcare Company
7%
Financial Services Firm
17%
Manufacturing Company
10%
Computer Software Company
10%
Non Profit
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is the best network monitoring software for large enterprises?
It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective. You can check...
What do you like most about LogicMonitor?
LogicMonitor helps us prevent potential downtime. It's pretty good. It generates low-level warnings that aren't necessarily preemptive but can still alert us to issues we should investigate. These ...
What is your experience regarding pricing and costs for LogicMonitor?
The pricing can vary yearly or monthly, depending on the clients we're working with and their size and scale. For example, the pricing for a customer with ten thousand licenses versus a hundred lic...
What is your experience regarding pricing and costs for Micro Focus Operations Bridge?
From a cost perspective, OpenText Operations Bridge is cost-effective as it saves us man hours. What used to be done manually by a person is now done automatically. With its automation capabilities...
What needs improvement with Micro Focus Operations Bridge?
The only aspect I find lacking in OpenText Operations Bridge is more aesthetic. The dashboards from OpenText Operations Bridge, when compared to those from Splunk, are less visually appealing. Splu...
What is your primary use case for Micro Focus Operations Bridge?
We use OpenText Operations Bridge ( /products/opentext-operations-bridge-reviews ) more from an event correlation perspective. We do not use it for pure monitoring since we have other monitoring to...
 

Also Known As

No data available
Micro Focus Operations Bridge, Operations Bridge Manager, Micro Focus Operations Analytics
 

Overview

 

Sample Customers

Kayak, Zendesk, Ted Baker, Trulia, Sophos, iVision, TekLinks, Siemens
GE Money Bank, Bank AlJazira, Tech Mahindra
Find out what your peers are saying about LogicMonitor vs. OpenText AI Operations Management and other solutions. Updated: June 2025.
861,524 professionals have used our research since 2012.