OpenText Operations Orchestration Reviews

I work in infrastructure monitoring, including virtual machines (VM), operating systems, applications, and databases.

The solution allows us to automate many tasks, improve productivity, and reduce downtime. Our mean time to recover and resolve issues has decreased significantly, allowing us to operate proactively.

The community is very powerful, with extensive knowledge bases available. There are ready-made workflows, integration with other products, a nice user interface, and reporting. 

The tool is flexible, agent-based or agentless. It allows significant automation and has robust orchestration and reporting capabilities. It is easy to configure and use, leading to increased efficiency across our IT processes.

I would prefer the addition of ready-made workflows for common scenarios such as Oracle database switchovers or Exchange server scenarios. This would save time by not starting from scratch each time.

I have been using the solution since 2015.

The solution is stable enough without major glitches or latency issues.

I work in a small-scale environment, and from my experience, it is scalable.

I rate the customer service as eight out of ten. They often direct users to check the community knowledge base prior to raising a ticket.

Positive

Installation is straightforward, and typically only one person is required to install it.

The solution provides return on investment by reducing employee workload, automating tasks, and minimizing downtime, thus improving productivity.

The pricing is medium, and the automation helps in cost and time savings, resulting in substantial value for money.

This tool serves as a central management hub, allowing seamless control of various IT processes via one console. 

I rate this solution eight out of ten.

I use the solution in my company to automate and create workflows.

The solution's most valuable feature is that it is good for automation and makes users' work easy. The time required for manual work is reduced.

Everything is good in the tool. In my environment, if I want to shut down all tools in one shot, I can create a workflow and run the workflow to shut down all tools in one go.

Only the tool's support can be a drawback where improvements are needed. The support can be too slow, so we have to wait due to a longer response time. There is also no live access for e-learning purposes, as no one is available on the platform.

As time passes, new things are implemented which are easy to access. There is clear documentation of the solution, making it a good product for all. The product's screenshots and concepts are clear. In the tool, the first step is clear, and the second step will be after the third step based on what you need. You can add the screenshots. As the product's documentation is clear, the installation can be done very easily.

In the future, I want the tool to offer AI, as it can make it easy for users to get help.

I have experience using OpenText Operations Orchestration for a year.

It is a stable solution. Stability-wise, I rate the solution a nine out of ten.

It is a scalable solution. Scalability-wise, I rate the solution a nine out of ten.

I work with enterprise-sized customers.

I rate the technical support a five out of ten.

Neutral

I have used ServiceNow. The basic difference between OpenText and ServiceNow tools is that the former offers on-prem tools, and the latter offers cloud-based products. ServiceNow does not provide on-prem services; it only provides cloud-based services. As no one prefers cloud-based tools, most people opt for OpenText.

The product's installation phase is okay.

The solution can be deployed in a day.

In our company, the product helps save time by 40 percent.

The tool is expensive. I rate the tool a six if one is cheap and ten is very expensive.

There is a need to maintain the product.

I rate the tool a nine out of ten.

I use the solution for research. 

The product is good functionality-wise. I am impressed with the tool's flexibility in customization. 

The tool's UI needs to be improved. It needs to have better administration features in future releases. 

I am using the product for three years. 

I would rate the solution's stability an eight out of ten. 

I was the single user of the product. I would rate the product's scalability a nine out of ten. 

The product did not require any installation. 

I would rate the tool a nine out of ten. 

We are using this solution for change management and incident management.

The most valuable feature of this solution is the sustainability and the simplicity around the usage.

The improvisation in the previous version was very stable, and the features that were built around this particular product are very good.

The price is an area that should be addressed because the price is high.

I have been using Operations Orchestration for approximately 15 years.

We are using the latest version.

It's very stable. If you ask me for the success rate metrics, it's more than 90% for both.

We have more than 50,000 users in our organization.

We have a team of 15 IT members who take care of the front and backend of this solution.

We have a handbook that we use to complete the installation. 

We haven't come across anything major as a part of the installation. The installation is straightforward. 

We can reach out to Micro Focus support if we come across any difficulties.

We have completed parts of the installation ourselves and have reached out to Micro Focus for other areas of the integration.

The cost is very high compared to anything else available.

I would recommend this solution to others who are interested in using it.

We will continue to use this product, providing we get the premium rates. If they change our premium rates then we will consider switching.

I would rate Operations Orchestration an eight out of ten.

We began using the solution for runbook automation. Gradually, we expanded to using it towards the IT process solutions. We were using a lot of auto-healing-realated activities using OO. 

It has reduced the time taken to go to market. In the past, we were struggling with building these integrations, but now the process has sped up and there is an added advantage of quick delivery. In addition, it is an agent-less solution, which provides more flexibility in terms of multiple options.

The integration is easy with the OO solution. It is simple to expedite, and all we have to do is consume a few APS and it is integrated and up and running. 

It is an agent-less tool. It is two-sided. It is good, because it requires less approvals for deploying. But, it gets difficult because wherever you typically want to deploy robotic process automation related use cases will not have an agent sitting on the endpoint. Executing activities and tasks on the box without an agent can become a tricky process. There are some workarounds that can be orchestrated, but it is extra work. 

There were a lot of scalability issues that we initially faced. Whenever I tried to deploy 100-200 endpoints, it became a huge challenge. We had to actually start using other tools like Tivoli Endpoint Management in order to patch the issues. 

Initially, we handled all tech issues ourselves. Later, we used the tech support with the support-related issues with the infrastructure. 

The setup was complex because it comes in a pack. We hired an orchestrator to implement the product, but it was expensive. The deployment took eight months. It took another four months to be completely stable. In total, it took a year for the complete implementation. 

I do not have experience with the pricing or licensing of the product. 

The ease of use is most valuable.

We do integration for other companies and automation is a huge, huge benefit, obviously.

The integration grid between the SA and OL needed improvement, but that was solved. Like in SA studio, we needed to have our workflows and stuff created. Then, using a batch file you had to synch and so on. But that was solved. It is all integrated.

I have been using this for about six months.

We used a previous version but that was stable. We have had no down time.

It will going to meet our needs going forward.

For us, support is really good. But then we know a lot of inside people. We don’t have to wait on the phone.

When looking for a vendor, I look for reliability. All products basically do the same thing. If you change jobs, you have the other product you have to work with that right. They all have their up and their down sides, but I think reliability is the differentiator.

Setup is quite complex, but it is a complex product. It's not Word, obviously. It took a couple of weeks to complete the project. But, it was a real small automatic deployment. Basically, what we did in that project was really straightforward, really easy. We barely used the product to it's full extent.

The solution enables managing all different types of servers; Unix server or a Windows server. This is a very significant advantage of this solution.

It is easier to manage all the servers, and you can automate processes at one time for all these types of servers, which is very useful.

It is scalable. We started with a low number of servers and now we have more than 20,000 different servers.

Sometimes, it can be difficult because when we open a case with level one support, the questions are always the same, so it's a bit boring to say the same things. However, afterwards, at level two or level three communication, we can talk to a very good expert. They have helped us very quickly.

We wanted a solution for the network, but beforehand we didn't have the global tools for that, so we needed to locate a designer solution.

The setup is a little bit complex, as the first time we needed some help from HPE support, but afterwards on repeating the process it became easier.

Perhaps we should investigate other software that we haven't yet used and evaluate any advantages in that. I just wanted to gather the relevant information regarding the features of the HPE solution, but we weren't comparing it to other vendor solutions.

It depends which solution you require but in general, the HPE solution is very useful, but sometimes it's more difficult with other solutions.

It's very simple to use even though you may require several days to become familiar with the solution. After getting good information about the product, it is simpler to use.

It brings everything together in one method screen from which you can create all the services.

I would like to see a bit more in the UX. It needs to be a bit more up-to-date. The version we've got is pretty new. It could do with a bit of a web-content makeover.

We use a lot of HPE’s software, the main point being that a lot of the server hardware based tools we used are using very new, integrated web pages whereas the HPE SA and OO are looking quite old, still fat client based and prone to some unfortunate service issues. Maybe we are not using the latest version and these are addressed, it was just a major point I thought was worth addressing.

I've been using the solution since I started working at my current organization about nine months ago.

The solution is fairly stable. We do have some internal problems with the sizing and stability of certain components.

The tool is highly scalable. It can grow as big you want it to.

I don't deal with the support directly, but the people who work with them don't seem to have much of a problem. It's a fairly quick process to get to the right level of support.

This solution was just pushed through when the actual cloud team was put together. We were already HPE partners.

I wasn’t really involved in the setup. But it's quite a basic setup. It's not that complex.

This solution basically does everything that we need it to do. It does it pretty well.

When choosing a vendor, I look for end-to-end support throughout the product life-cycle. We need a clear strategy on what the company's doing and how to align that to the way we want to go.

This tool addresses all our disparate capabilities, bringing all those systems together. We’ve been able to orchestrate per product, and tie those things together to automate processes that were manual in the past. It allows us to turn around systems a lot quicker and in a repeatable way.

Previous to this solution, there were a lot of manual processes that allowed for human error. Now it is automated and more repeatable. We're still not perfect, but the tool allows us to keep improving constantly.

One area is support. The other one is the release of new products that emerge in the market. This tool is set up such that it encompasses third-party integrations that can be slow. I would like to see the introduction of new products to market and getting support for the application as quickly as possible.

We have been using this solution for about two years.

We don't use it in a heavy duty way, but it seems robust enough from what we've experienced in the last two years.

This tool is not known for scalability. We don't use it that heavily. As far as we know, the architecture is scalable. That was part of our decision to go this route. It has yet to be proven in the field.

We have used technical support and we've had our ups and downs with them. We've had questions for support and they've been really helpful. We get to the right level, but we sometimes find that we struggle to get support for a new product or a capability in which we are having issues. Generally, they're okay, but there are still areas of struggle.

The installation is straightforward. To be fair, HPE has looked to improve that process over the last couple of iterations. Overall, it's been fine.

We have looked into several other technologies, but we have a lot of HPE tool sets today and we find that the off-the-shelf integrations are good. That is our predominant reason for using the HPE tools.

Even though there are a lot of other technologies that compete in this space, this solution is the right fit for now. In terms of licenses, they work well for the way in which we use the products.

When I select a vendor, I generally look for the following key items:

• Maturity
• The correct Strengths, Weakness, Opportunities, Threats (SWOT) models
• The right development roadmap
• That products are moving in the right direction

This solution enables the automation of workflow.

It has good optimization. It's easy to use and to develop.

I would like to see more open-source options with this tool.

There are only graphical developments. My technical colleagues prefer to develop as we code, not as we click.

This is a stable solution.

We have an external colleague, who is part of an activation company. He helps us use this solution. We are satisfied with him.

However, if we need help with a problem on our own, it's difficult to get the right support. The first level of support is not very good.

I recommend the software. This is a good solution.