SolarWinds NPM and OpenText AI Operations Management compete in the network monitoring and operations management category. While SolarWinds NPM is favored for its tailored modules for managed service providers, OpenText AI Operations Management stands out due to its robust automation and integration capabilities, which are particularly beneficial for larger businesses.
Features: SolarWinds NPM is well-regarded for its modular approach, allowing for feature-specific purchases, real-time monitoring, and a supportive community, offering flexibility and customization to users. OpenText AI Operations Management excels with strong automation capabilities, comprehensive infrastructure monitoring, and ease of integration with various tools, making it an attractive option for operations management.
Room for Improvement: SolarWinds NPM users experience scalability challenges with large networks, find its alerting system less intuitive, and desire more effective network discovery features. OpenText AI Operations Management users highlight issues with its resource-heavy footprint, complex licensing, and integration challenges, along with desires for better dashboard aesthetics and user-friendliness.
Ease of Deployment and Customer Service: SolarWinds NPM primarily offers on-premises setup with a few hybrid solutions, while OpenText supports both on-premises and hybrid cloud models. Although both companies provide good customer service, SolarWinds’ response time for lower-priority tickets is slow, and its sales tactics are aggressive. OpenText, despite strong technical expertise, also faces criticism for delayed responses to non-urgent inquiries.
Pricing and ROI: SolarWinds NPM offers a competitive pricing structure but users find that the cost of additional modules can be steep. It achieves ROI effectively with its proactive monitoring capabilities. OpenText is considered costly upfront and has complex licensing; however, automation allows it to save costs in the long term, making it potentially more beneficial for larger enterprises.
The return on investment is significant as the solution effectively reduces costs while being worth its expense.
OpenText goes out to bring the right people to answer any inquiries I have.
If there is no timely response, getting a resolution is more difficult.
We had contact with SolarWinds regarding the implementation, and they were helpful.
They have good technical support.
SolarWinds NPM is scalable and effective in handling large network infrastructures.
The NPM product is stable, particularly when used for simple network monitoring.
Splunk is more business-friendly due to its prettier interface.
Customers have given feedback about the delayed response times from the technical team.
SolarWinds needs to upscale on observability and add full-fledged observability features, including security features.
Features such as taking backup of the devices or configurations of the devices can be included in further versions of SolarWinds NPM.
From a cost perspective, OpenText Operations Bridge is cost-effective as it saves us man hours.
PRTG's package offers all features in one bundle, which is cost-effective.
The solution is considered expensive.
This integration ensures that when monitoring systems alert and subsequently resolve, tickets are automatically created and closed.
It provides a detailed overview of the network, which is valuable.
SolarWinds NPM has specific modules for monitoring different network capabilities, which provides rich features for carrying out specific tasks.
The most valuable feature for us is the database performance analyzer, which we use a lot.
OpenText AI Operations Management centralizes event correlation and monitoring across infrastructures, prioritizing scalability and automation for efficient alert management. It empowers organizations with transparency and insights essential for effective IT resource management in hybrid cloud environments.
OpenText AI Operations Management offers comprehensive solutions for event correlation, integration, and centralized alert management. With capabilities that streamline operations, this tool supports efficient IT management across AWS, GCP, and on-premises environments. Despite requiring improvements in performance and usability, its robust reporting and seamless monitoring provide valuable insights for root cause analysis. Users leverage this platform to integrate event data, automate incidents, and manage hybrid infrastructures effectively, making it a key component in enhancing service perspectives globally. Its heavy architecture and reliance on Java and Flash, coupled with complex licensing and pricing, necessitate attention to functionality and support areas.
What are the key features of OpenText AI Operations Management?OpenText AI Operations Management is widely implemented in industries requiring comprehensive monitoring capabilities. Organizations benefit from its ability to consolidate tools and manage events effectively across hybrid environments. The integration of incident automation and performance evaluation tools is particularly beneficial for those looking to enhance compliance support and reduce response times. Despite some challenges, the platform remains a valuable asset in managing complex IT environments and improving operational effectiveness.
SolarWinds NPM is a network monitoring solution that enables you to detect, diagnose, and resolve network performance issues and outages quickly and efficiently. The solution is a powerful tool that can help you increase service levels, reduce downtime with multi vendor network monitoring, simplify the management of complex network devices, improve operational efficiency, and much more.
SolarWinds NPM Features
SolarWinds NPM has many valuable key features. Some of the most useful ones include:
SolarWinds NPM Benefits
There are several benefits to implementing SolarWinds NPM. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the SolarWinds NPM solution.
PeerSpot user Andrew N., Senior Network Engineer at Element Critical, says, “The "Performance Analyzer" feature is the solution's most valuable aspect. It's able to do the bounded graphs of all the interface stats, from errors to broadcasts and to current traffic. With a click of a button you're able to, in one interface, look at historical data for those items.” He also adds, “From the troubleshooting point of view, just having that peace of mind is great. And, The solution is extremely stable. We haven't had any issues in that regard. We haven't had issues with bugs, glitches, or crashes."
Daniel S., Systems and Data Warehouse Supervisor at MMSD, mentions, “The alerting and usage tracking is a valuable feature because it alerts us when we're getting near capacity on disk space, network utilization or processor utilization. It helps us manage our capacity and enables us to be proactive.”
A Senior Vice President and CIO at a financial services firm explains, “As we look to add more servers to our virtual environment and to understand the impact, the solution allows us to dig into the historical charts related to capacity planning. It also gives us visibility of spikes and allows us to track down the reasons for their occurrences. So too, it makes room for potential processes that have gotten hung or runaway and to know when it's time to reboot a server or service.”
Dinesh N., Digital Innovation at Bobcat Company, states, “The best part of the solution is the sharing display. It gives a general public ID wherein everyone can link to a public display. That's a good feature.”
Fazal A., Implementation & Support Specialist at 360Factors, comments, “We have configured multiple alerts for our network devices, including routers and switches, so that we are notified if any interface goes down. In the event an interface goes down, we have multiple reports that include availability monitoring, network uptime monitoring, and network downtime monitoring. These reports are on multiple schedules such as the end of the day, end of the last business day of the week, monthly, and quarterly. This gives us the ability to provide reports to our management and let them know the performance of our network.”
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