

SolarWinds NPM and OpenText AI Operations Management compete in the network and IT operations management category. SolarWinds NPM seems to have the upper hand in network device monitoring while OpenText focuses more on data fusion from various IT operations.
Features: SolarWinds NPM provides real-time visibility into network performance, customizable alerts, and robust integration capabilities. It is highly scalable and supports multiple vendors, making it easy for enterprises with various network devices. Its community support is appreciated by users. OpenText AI Operations Management excels in integrating operation data sources, offering strong event correlation and automation capabilities, which aid in providing a holistic view of IT infrastructure to streamline incident management.
Room for Improvement: Users mention that SolarWinds NPM could enhance network discovery accuracy and scalability, along with refining its alert configurations and automation capabilities. Improvements in integration with third-party tools are also desired. OpenText AI Operations Management could benefit from a more intuitive UI, enhanced AI features, improved anomaly detection, and better integration with external tools, as well as more efficient technical support.
Ease of Deployment and Customer Service: SolarWinds NPM, typically deployed on-premises with some cloud options, is known for its straightforward setup but may encounter complexity in scaling. Its customer service is generally positive but varies based on urgency. OpenText AI Operations supports both on-premises and hybrid cloud, recognized for ease of scaling across large infrastructures but faces challenges in technical support and response times.
Pricing and ROI: SolarWinds NPM is considered reasonably priced with flexible licensing based on monitored elements, providing value through improved network management and reduced downtime. OpenText AI Operations Management tends to be more expensive, with module-based pricing, offering substantial automation savings and less manual effort, particularly benefiting larger enterprises needing comprehensive IT operations integration.
The return on investment is significant as the solution effectively reduces costs while being worth its expense.
OpenText goes out to bring the right people to answer any inquiries I have.
My team works with the customer success team for technical support and customer service for OpenText AI Operations Management.
If there is no timely response, getting a resolution is more difficult.
We had contact with SolarWinds regarding the implementation, and they were helpful.
They have good technical support.
The stability and scalability depend on architectural considerations and the company's specific situation.
SolarWinds NPM is scalable and effective in handling large network infrastructures.
We are following approximately 10,000 metrics and logs, and the platform performs pretty well.
The NPM product is stable, particularly when used for simple network monitoring.
You need to see the big picture and understand what the customer's pain points are to find the right tuning.
Splunk is more business-friendly due to its prettier interface.
Customers have given feedback about the delayed response times from the technical team.
SolarWinds needs to upscale on observability and add full-fledged observability features, including security features.
I would need a feature in SolarWinds in the future for some kind of malfunctioning detection, such as malware attacks or that type of environment.
With its automation capabilities and runbooks, it reduces after-hours costs by automatically handling recurring issues and known scenarios.
It is not too pricey and is adequate.
PRTG's package offers all features in one bundle, which is cost-effective.
The solution is considered expensive.
This integration ensures that when monitoring systems alert and subsequently resolve, tickets are automatically created and closed.
We have a platform where we are collecting metrics, logs, and traces for OpenText AI Operations Management, and if there is an anomaly, we directly open a ticket in our ITSM system.
Whenever any node is down in our network, whether it is a server or any network device, we receive information through email that the device is down.
It provides a detailed overview of the network, which is valuable.
SolarWinds NPM has specific modules for monitoring different network capabilities, which provides rich features for carrying out specific tasks.
| Product | Market Share (%) |
|---|---|
| SolarWinds NPM | 4.0% |
| OpenText AI Operations Management | 0.9% |
| Other | 95.1% |

| Company Size | Count |
|---|---|
| Small Business | 10 |
| Midsize Enterprise | 7 |
| Large Enterprise | 35 |
| Company Size | Count |
|---|---|
| Small Business | 59 |
| Midsize Enterprise | 33 |
| Large Enterprise | 85 |
OpenText AI Operations Management centralizes event correlation and monitoring across infrastructures, prioritizing scalability and automation for efficient alert management. It empowers organizations with transparency and insights essential for effective IT resource management in hybrid cloud environments.
OpenText AI Operations Management offers comprehensive solutions for event correlation, integration, and centralized alert management. With capabilities that streamline operations, this tool supports efficient IT management across AWS, GCP, and on-premises environments. Despite requiring improvements in performance and usability, its robust reporting and seamless monitoring provide valuable insights for root cause analysis. Users leverage this platform to integrate event data, automate incidents, and manage hybrid infrastructures effectively, making it a key component in enhancing service perspectives globally. Its heavy architecture and reliance on Java and Flash, coupled with complex licensing and pricing, necessitate attention to functionality and support areas.
What are the key features of OpenText AI Operations Management?OpenText AI Operations Management is widely implemented in industries requiring comprehensive monitoring capabilities. Organizations benefit from its ability to consolidate tools and manage events effectively across hybrid environments. The integration of incident automation and performance evaluation tools is particularly beneficial for those looking to enhance compliance support and reduce response times. Despite some challenges, the platform remains a valuable asset in managing complex IT environments and improving operational effectiveness.
SolarWinds NPM is a network monitoring solution that enables you to detect, diagnose, and resolve network performance issues and outages quickly and efficiently. The solution is a powerful tool that can help you increase service levels, reduce downtime with multi vendor network monitoring, simplify the management of complex network devices, improve operational efficiency, and much more.
SolarWinds NPM Features
SolarWinds NPM has many valuable key features. Some of the most useful ones include:
SolarWinds NPM Benefits
There are several benefits to implementing SolarWinds NPM. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the SolarWinds NPM solution.
PeerSpot user Andrew N., Senior Network Engineer at Element Critical, says, “The "Performance Analyzer" feature is the solution's most valuable aspect. It's able to do the bounded graphs of all the interface stats, from errors to broadcasts and to current traffic. With a click of a button you're able to, in one interface, look at historical data for those items.” He also adds, “From the troubleshooting point of view, just having that peace of mind is great. And, The solution is extremely stable. We haven't had any issues in that regard. We haven't had issues with bugs, glitches, or crashes."
Daniel S., Systems and Data Warehouse Supervisor at MMSD, mentions, “The alerting and usage tracking is a valuable feature because it alerts us when we're getting near capacity on disk space, network utilization or processor utilization. It helps us manage our capacity and enables us to be proactive.”
A Senior Vice President and CIO at a financial services firm explains, “As we look to add more servers to our virtual environment and to understand the impact, the solution allows us to dig into the historical charts related to capacity planning. It also gives us visibility of spikes and allows us to track down the reasons for their occurrences. So too, it makes room for potential processes that have gotten hung or runaway and to know when it's time to reboot a server or service.”
Dinesh N., Digital Innovation at Bobcat Company, states, “The best part of the solution is the sharing display. It gives a general public ID wherein everyone can link to a public display. That's a good feature.”
Fazal A., Implementation & Support Specialist at 360Factors, comments, “We have configured multiple alerts for our network devices, including routers and switches, so that we are notified if any interface goes down. In the event an interface goes down, we have multiple reports that include availability monitoring, network uptime monitoring, and network downtime monitoring. These reports are on multiple schedules such as the end of the day, end of the last business day of the week, monthly, and quarterly. This gives us the ability to provide reports to our management and let them know the performance of our network.”
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