IBM Robotic Process Automation (RPA) Reviews

Vendor: IBM

4.1 out of 5

25 reviews
88% willing to recommend

114 followers

What is IBM Robotic Process Automation (RPA)?

IBM Robotic Process Automation (RPA) is a technology that encompasses the use of smart robots in any process requiring efficiency, consistency and speed, with no risk of mistakes. In a nutshell, RPA simulates a human user working.

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IBM Robotic Process Automation (RPA) is the #10 ranked solution in best RPA tools. PeerSpot users give IBM Robotic Process Automation (RPA) an average rating of 8.2 out of 10. IBM Robotic Process Automation (RPA) is most commonly compared to UiPath Platform: IBM Robotic Process Automation (RPA) vs UiPath Platform. IBM Robotic Process Automation (RPA) is popular among the large enterprise segment, accounting for 59% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 19% of all views.

Buyer's Guide

IBM Robotic Process Automation (RPA)

June 2025

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Featured IBM Robotic Process Automation (RPA) reviews

GeorgeTzifas

Chief Operating Officer at Anyrobotics RPA Experts

I would like to have more flexibility in connecting the platform with third-party systems. It is easy to connect IBM RPA with other IBM products, but it is complicated when connecting to non-IBM systems. So, I would like IBM RPA to be even more flexible in connecting to third-party systems.

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Karinne Carnevalli De Almeida

Consultant at Universidade Federal Fluminense

I would recommend using IBM RPA. I would advise you to learn about your main processes to automate inside your company. So you can apply it in big and small processes depending on the investment for your company. That is an advantage or not. Overall, I would rate the solution an eight out of ten. It has some difficulty in the tool, but it's a very stable and useful tool for automating processes.

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Saman Guruge

Senior Engineer at MIT ESP

We can use its inbuilt activities, and it's a complete package, but just like ElectroNeek, a limitation is that we have to depend on its inbuilt activities. We can't include our own activities or we can't introduce other activities. When it comes to deployment and scheduling bots, there are some conflicts. They are using Microsoft MQ to communicate with their bots, but it's not reliable. When we are scheduling time, if I need to schedule an interval of one minute, sometimes, the queue gets loaded with a lot of processes or bots, and they don't wait until the first one gets complete. So, that sort of disadvantage is there. I have found one bug in version 22 when sending or configuring mail. While using their orchestration environment, on IBM Server, you can configure an SMTP connection to send out the details you want. For example, when you create a user, they send out an email. That part didn't work, and I created a few tickets. The issue is that there's a typo in the endpoint API. They have probably corrected it in version 23.

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IBM Robotic Process Automation (RPA) mindshare

As of June 2025, the mindshare of IBM Robotic Process Automation (RPA) in the Robotic Process Automation (RPA) category stands at 3.0%, up from 2.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Robotic Process Automation (RPA)

PeerResearch reports based on IBM Robotic Process Automation (RPA) reviews

Type	Title	Date
Category	Robotic Process Automation (RPA)	Jun 30, 2025	Download
Product	Reviews, tips, and advice from real users	Jun 30, 2025	Download
Comparison	IBM Robotic Process Automation (RPA) vs UiPath Platform	Jun 30, 2025	Download
Comparison	IBM Robotic Process Automation (RPA) vs Automation Anywhere	Jun 30, 2025	Download
Comparison	IBM Robotic Process Automation (RPA) vs Microsoft Power Automate	Jun 30, 2025	Download

Title	Rating	Mindshare	Recommending
UiPath Platform	4.4	21.0%	97%	830 interviews Add to research
Microsoft Power Automate	3.9	20.0%	87%	129 interviews Add to research

Valuable Features

IBM Robotic Process Automation (RPA) excels in simplicity, enabling quick adoption by both technical and business users. Users appreciate features like task automation, screen-level interactions, and integration with tools like Watson. Dashboards and reporting tools are highly valued. Non-technical staff benefit from user-friendly interfaces with drag-and-drop options. Notable features include scalable orchestration of tasks, reduced coding, improved employee morale, and robust integration capabilities. Users report enhanced efficiency and reliability with detailed real-time insights.

"The analytics and reporting tools in IBM Robotic Process Automation (RPA) are the best compared to all other RPAs because all other RPAs only use dashboards while IBM is the only one to have a reporting tool that includes dashboards."
"One of the most impactful features of IBM Robotic Process Automation (RPA) has been its one-time setup capability."
"Integrating the tool with SAP, EBS, or other ERPs is easy."

Room for Improvement

IBM Robotic Process Automation (RPA) requires enhancements in machine learning and artificial intelligence capabilities, integration with third-party systems, and browser independence. Users seek drag-and-drop functionality, seamless API connectivity, and improved support and documentation. The need for browser-independent recorders and efficient document processing, along with reduced costs and more intuitive scheduling features, is noted. Diverse language support, community resources, improved stability, enhanced role-based security, and flexible platform connections are desired to better serve the users' needs.

"My impression of the support experience is lower than middle. I would rank it as that. They need to improve their support by having more experienced level one support."
"The pricing of IBM Robotic Process Automation (RPA) could be improved."
"The product must be promoted more."

ROI

IBM Robotic Process Automation (RPA) delivers a significant return with automation leading to a 20 to 30 percent increase. Medium-size projects typically see results within six to eight months, yielding a return in six months to one year. The automation of dunning reports facilitates timely premium payments through automatic notifications. Users experience a high return due to RPA's lower cost compared to other vendors.

Pricing

IBM Robotic Process Automation (RPA) has mixed reviews on pricing. Some find it expensive, with annual licenses based on Virtual Processor Cores, offering flexibility to allocate across multiple IBM products. Others describe the cost as low or reasonable, especially compared to similar tools, with licensing options including monthly and annual payments. A free trial is available, and bundling can enhance value. Some users suggest improvements to the pricing model.

"The pricing is reasonable."
"IBM RPA is cheaper than other tools."
"There is a free trial for one month, so you can use it to run your payloads or proof of concept. After that, you can pay for the license on a monthly or annual basis."

Popular Use Cases

IBM Robotic Process Automation (RPA) is primarily used to automate manual, repetitive tasks across various industries. Organizations apply it to back-office operations, financial services, call centers, and reservation systems. It aids in freeing human resources for value-added tasks, reducing work by automating processes like data entry, decision-making, and customer service. Businesses benefit from enhanced efficiency, significant cost savings, and improved data handling across platforms such as cloud and on-premises infrastructure.

Service and Support

IBM Robotic Process Automation customer service and support vary. Many highlight the prompt response time and knowledgeable staff, rating support favorably. The experience with the ticketing process is generally smooth. Many users note satisfaction, citing available training and documentation. Some express the need for improved resources. Higher scores were given for helpfulness, but there are also mentions of needing more experienced support. The presence of a strong community and regular training sessions is appreciated.

Deployment

Many find IBM Robotic Process Automation's initial setup straightforward, especially on cloud platforms like Azure. Numerous users report a quick setup process, often taking under an hour. Some mention complexities when compared to Blueworks Live but highlight a more manageable size than IBM BPM. On-premises setups may involve configuring databases and opening ports, which can extend setup time. Overall ease varies, depending on resources and deployment environment.

Scalability

IBM Robotic Process Automation (RPA) is highly scalable, with users noting seamless scalability in both cloud environments like Kubernetes and on-premises setups. Businesses appreciate its architecture, allowing flexibility and enhanced functionality for diverse use cases. Many entities value its integration capabilities and adaptability for various workflows. While some mention challenges in on-premise scaling, most highlight ease in expanding bot numbers, especially in cloud scenarios. User ratings for scalability vary widely, demonstrating differing perspectives.

Stability

IBM Robotic Process Automation (RPA) exhibits stability with some users experiencing 90-95% reliability, attributing to its scalability. However, it's noted for dependencies on browsers, operating systems, or credentials, causing inconsistency. While some users rate stability highly, others highlight issues with server memory and application processes. Several clients have utilized it without issues for years, indicating durability. Some express concerns about needing more alignment with cloud services and Kubernetes integration to enhance functionality.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our IBM Robotic Process Automation (RPA) Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

19%

Financial Services Firm

17%

Insurance Company

Government

Healthcare Company

Educational Organization

Retailer

Manufacturing Company

University

Real Estate/Law Firm

Transportation Company

Comms Service Provider

Energy/Utilities Company

Aerospace/Defense Firm

Outsourcing Company

Construction Company

Wholesaler/Distributor

Media Company

Venture Capital & Private Equity Firm

Non Tech Company

Performing Arts

Pharma/Biotech Company

Non Profit

Recruiting/Hr Firm

Logistics Company

Hospitality Company

Consumer Goods Company

Compare IBM Robotic Process Automation (RPA) with alternative products

Learn more about IBM Robotic Process Automation (RPA)

Today, it is possible to automate processes through the use of digital robots, or bots, which execute pre-programed, repetitive tasks in a safe and mistake free manner. There are literally thousands of opportunities for Robotic Process Automation to make an impact on your organization today, including: automatic invoice emission, system integration, information reconciliation, report generation, intelligent email management to lead generation, and many others.

IBM Robotic Process Automation (RPA) was previously known as IBM RPA.