Automation Anywhere Reviews

Name: Automation Anywhere
Brand: Automation Anywhere
Rating: 4.2 (556 reviews)

Vendor: Automation Anywhere

4.2 out of 5

556 reviews
95% willing to recommend

3,777 followers

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What is Automation Anywhere?

Automation Anywhere offers a robust automation platform known for its user-friendly interface, flexible scalability, and advanced automation capabilities. It's designed to streamline operations across industries by automating manual and repetitive tasks.

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Automation Anywhere is the #1 ranked solution in top Process Mining solutions, #2 ranked solution in top Agentic Automation solutions, #3 ranked solution in BPM Software, #3 ranked solution in best RPA tools, and #3 ranked solution in top Intelligent Document Processing (IDP) solutions. PeerSpot users give Automation Anywhere an average rating of 8.4 out of 10. Automation Anywhere is most commonly compared to UiPath Platform: Automation Anywhere vs UiPath Platform. Automation Anywhere is popular among the large enterprise segment, accounting for 65% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 17% of all views.

Helped 849,686 peers since 2012

Featured Automation Anywhere reviews

Vatsal Mehta

Co-Founder & CEO at HEDEHI Solutions Pvt. Ltd.

AI agents need further improvements. AI agent technology in agentic process automation is still evolving. We have only scratched the surface, and there are many potential use cases yet to be explored. As technology advances, I believe it will enable us to implement more comprehensive automation solutions. Document Automation has issues related to speed. When I compare Document Automation with IQ Bot, IQ Bot is faster than Document Automation. My understanding is that they are still evolving Document Automation, and this issue of slowness will be resolved in the upcoming .35 version, so we are good with that. They are working on signature identification and validations for handwritten documents. Currently, we are able to extract data out of scanned but digital images, but there is still scope for improvement for handwritten documents.

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Prafful Jha

Software Developer at Boston Scientific

The way it integrates with subsystems is impressive. When automating business processes, there might be multiple systems in use. Automation Anywhere provides various ways to connect, such as by directly using backend APIs or using the frontend. This is incredibly useful. They are constantly enhancing its capabilities. They have already included support for GenAI, enabling easy LLM training. You can train LLMs without putting in a lot of effort. You can train a model very easily. If you do the same thing manually from scratch, it will take a lot of time and you also cannot be sure of the accuracy. They are enhancing their capabilities in the field of AI to provide efficiency and accuracy. It is a low-code/no-code platform. If you have a little bit of technical knowledge, you can easily design a bot. It is a basic part of software development. It is easier if you are aware of a few things such as writing up a logic, loop conditions, etc. Someone having the basic knowledge can easily adapt to this tool. It is quite simple and straightforward with drag-and-drop actions. It also provides information about a particular package or action you are going to use in your automation. If you are not familiar with the technology, you can explore Automation Anywhere University where they provide training. For anyone eager to start with it, it is quite easy.

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Justin Third

Application Analyst at a healthcare company with 501-1,000 employees

One thing I learned with Co-Pilot is that it is very static. For instance, when dealing with tables and their headers, I must program them in a form. If my build changes, I have to return to my form and update the table titles. Features like looping are missing from Co-Pilot. If I want to perform a task five times in a row, I have to rerun Co-Pilot five times just to achieve that. This is an aspect I considered as I explored possible changes and improvements. Other than that, it is among the best software tools and organizations I have worked with. I find it challenging to suggest much beyond continuing the good work and expanding on it.

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Automation Anywhere video interviews

Watch video interviews with real Automation Anywhere users to learn how the Robotic Process Automation (RPA) solution helped improve their organization. The videos include info about the challenges and benefits of implementing Automation Anywhere.

Jul 1, 2024

Nelson F. Guerrero

Senior Manager & Principal Automation Architect, AI + Automation at a manufacturing company with 10,001+ employees

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Jul 1, 2024

Michael Reynolds

Business Technology Service Digitization Executive at a financial services firm with 10,001+ employees

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Jul 1, 2024

Cathlina Roberts

IT Automation Manager at GM Financial

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Automation Anywhere mindshare

Product category:

As of May 2025, the mindshare of Automation Anywhere in the Robotic Process Automation (RPA) category stands at 10.4%, down from 13.8% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Robotic Process Automation (RPA)

PeerResearch reports based on Automation Anywhere reviews

Type	Title	Date
Category	Robotic Process Automation (RPA)	May 1, 2025	Download
Product	Reviews, tips, and advice from real users	May 1, 2025	Download
Comparison	Automation Anywhere vs UiPath Platform	May 1, 2025	Download
Comparison	Automation Anywhere vs Microsoft Power Automate	May 1, 2025	Download
Comparison	Automation Anywhere vs Blue Prism	May 1, 2025	Download

Title	Rating	Mindshare	Recommending
UiPath Platform	4.4	22.0%	97%	826 interviews Add to research
Microsoft Power Automate	3.9	20.9%	87%	126 interviews Add to research

Valuable Features

Automation Anywhere is recognized for its user-friendly, drag-and-drop interface, enabling non-developers to easily create bots and automate processes. Key features include scriptless automation, cognitive functionalities like IQ Bot, robust integration capabilities with systems like SAP and APIs, and a secure cloud-based architecture. Tools like MetaBot and Control Room enhance task management and flexibility, while the Bot Store and Apeople community support quick learning. Users value its scalability, ease of use, and ability to handle various automation needs efficiently.

"Overall, I would rate Automation Anywhere a nine out of ten."
"Since it is based on the cloud, it is a highly scalable product. It is easy to deploy, has a very good UI, and the bots can be easily deployed with no issues."
"With Automation Anywhere, they receive their financial statements while still on the call."

Room for Improvement

Automation Anywhere users face challenges with integration into applications like Excel, SAP, and cloud technologies. Stability, cognitive capabilities, and resource management require enhancement. Installation and setup difficulties, frequent updating issues, and complex migration processes disrupt user experience. The interface could be more intuitive, with improved error handling and debugging features needed. Users seek better AI-driven functionalities, streamlined document processing, and enhanced connectivity with platforms like Microsoft Suite and Citrix. Security concerns persist, especially related to data encryption and component integrity, demanding attention.

"If I were to mention one area for improvement, it would be on advanced AI commands, such as advanced coding. While this is not critically needed since Automation Anywhere is doing great, improving in that area could be beneficial."
"I would rate Automation Anywhere's support a four out of ten because the support is horrible for all customers."
"To improve the product, one aspect that Automation Anywhere can work on is archiving legacy data effectively. Currently, data older than current versions remains on the server, slowing the system down."

ROI

Companies achieve ROI from Automation Anywhere through cost, time, and labor savings. Automations have reduced errors, increased accuracy, and improved efficiency. Businesses report significant gains from reallocating resources and minimizing manual labor. Implementations result in monetary savings, even reaching millions, and recouped lost time, enhancing productivity. Some users observe faster processes and error reduction. Although ROI may take time, organizations see value shortly after deployment, demonstrating enhanced staff utilization and financial benefits.

Pricing

Automation Anywhere's pricing is perceived as moderately high, aligning closely with industry standards. Costs vary with licensing types such as Runner, Attended, and IQ Bot. While some users deem it cost-effective compared to Blue Prism and UiPath, the IQ Bot's pricing is notably high. Organizations in specific regions find cost considerations challenging, suggesting the need for more flexible bundling and licensing models to improve accessibility. Enterprise buyers often obtain competitive pricing with large-volume agreements.

"Its cost is good."
"The current pricing for Automation Anywhere seems a little higher compared to competitors Power Automate or UiPath. Automation Anywhere is perceived as pricey due to the support model charges ranging from 20% to 30% based on the plans."
"I do not know the price, but I am told that it is cheaper than UiPath."

Popular Use Cases

Organizations widely utilize Automation Anywhere to automate repetitive, manual tasks across various sectors including finance, HR, banking, and manufacturing. It facilitates tasks such as data entry, invoice processing, payroll automation, and document processing. Companies deploy it for integrating systems like SAP and Oracle, leveraging IQ and Discovery Bots for complex scenarios. By enhancing operational efficiency and reducing human intervention, Automation Anywhere allows teams to focus on decision-oriented activities and improves productivity while decreasing costs.

Service and Support

Automation Anywhere's technical support is highly responsive and helpful, often resolving issues quickly. Customers appreciate the availability of dedicated account managers and 24/7 service. Many commend their promptness and technical knowledge, noting improvements over time. While some instances of slower response are mentioned, overall satisfaction is high due to rapid ticket resolution, comprehensive support channels, and a strong focus on customer success. Several clients find their service overshadowed by complex documentation and occasionally inconsistent experiences.

Deployment

Automation Anywhere's initial setup is mostly described as straightforward, even for those without a technical background. Many users praise the clear instructions and easy deployment process on both cloud and on-premise models. Challenges mainly arise from company-specific IT infrastructure or complex security requirements. While some users reported minor difficulties, particularly with earlier versions, most found the A360 upgrade process significantly streamlined, making the installation clearer and more user-friendly.

Scalability

Automation Anywhere is noted for high scalability, enabling organizations to expand with demand and platform capabilities. Users can automate tasks across multiple environments, fostering efficiency. Although some find scaling costly or limited in specific scenarios, most praise the ease of implementing additional bots and resources. Its cloud-based infrastructure enhances adaptability, allowing seamless integration of automation into various processes without issues. The platform's scalability offers flexibility, accommodating increasing automation needs effectively.

Stability

Automation Anywhere's stability varies based on user feedback. Some find it stable and reliable, especially with good infrastructure, praising smooth operations and minimal downtime. Others report occasional instability, bugs, or issues with older versions. Many users highlight its resilience and improvement in recent releases while noting room for enhancement. The stability often hinges on factors like infrastructure, application updates, and coding quality, but many are optimistic due to constant upgrades and robust support.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Automation Anywhere Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

17%

Financial Services Firm

14%

Manufacturing Company

10%

Healthcare Company

Insurance Company

University

Energy/Utilities Company

Retailer

Government

Media Company

Educational Organization

Construction Company

Transportation Company

Comms Service Provider

Real Estate/Law Firm

Logistics Company

Pharma/Biotech Company

Consumer Goods Company

Outsourcing Company

Legal Firm

Recreational Facilities/Services Company

Wholesaler/Distributor

Non Profit

Performing Arts

Hospitality Company

Marketing Services Firm

Compare Automation Anywhere with alternative products

Learn more about Automation Anywhere

Automation Anywhere empowers organizations with its easy-to-use platform that simplifies automation processes through its drag-and-drop functionality. With features like MetaBot and IQ Bot, it provides advanced automation solutions. The platform seamlessly integrates with business applications, ensuring efficient operation and data protection through security features like the credential vault. Despite its strengths, there is room for improvement in integration with source control systems and third-party applications. Enhancing UI friendliness, IDE capabilities, and licensing flexibility, along with improved support in the Citrix environment, are needed. Better OCR accuracy, AI functionalities, and Excel integration would enhance user experiences.

What are Automation Anywhere's key features?

Ease of Use: Offers a user-friendly platform that allows straightforward automation of processes for non-technical users.
Advanced Bots: Includes MetaBot and IQ Bot for complex automation tasks.
Integration: Seamlessly integrates with business applications for smooth operations.
Security: Features like credential vault ensure robust data protection.
Scalability: Provides flexibility and scalability for expanding automation needs.

What benefits and ROI should users look for?

Efficiency: Automates repetitive tasks, enhancing process efficiency.
Accuracy: Improves accuracy in operations like finance and HR.
Scalability: Offers scalable solutions for growing enterprises.
Cost Reduction: Reduces operational costs by streamlining processes.
Flexibility: Adapts to various industry requirements allowing broad implementation.

In the finance sector, Automation Anywhere is used for tasks like accounts payable, accounts receivable, and invoice processing. In HR, it's implemented for onboarding, payroll, and attendance verification. Its deployment also extends to supply chain, compliance, and customer service, providing streamlined operations by automating complex business processes.

Automation Anywhere was previously known as Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise.