WorkFusion and IBM RPA both compete in the robotic process automation space. IBM RPA has the upper hand due to its seamless integration with IBM's enterprise solutions and comprehensive AI tools.
Features: WorkFusion features integration with Selenium and AI-driven document processing. Its user-friendly interface allows non-technical users to easily design processes. The platform also supports robust document processing capabilities. IBM RPA offers a comprehensive suite of AI tools, strong analytics capabilities, and seamless integration with other IBM enterprise solutions. It includes drag-and-drop functionalities for easy bot configuration and features strong integration capabilities with a wide range of software systems.
Room for Improvement: WorkFusion users point to a need for better document processing, increased speed, and improved integration with new technologies. The OCR feature needs refinement, and the platform often demands substantial resources, making setup challenging for smaller enterprises. IBM RPA users suggest improvements in system stability, more efficient third-party integrations, and enhanced user experience. Both platforms could better align with non-technical users and offer more dynamic automation features.
Ease of Deployment and Customer Service: WorkFusion provides both on-premises and cloud deployment options with satisfactory customer support, though response times can be slow. It supports direct and remote support capabilities. IBM RPA primarily offers on-premises deployment with cloud options available, providing comprehensive customer support through ticketing systems. IBM RPA's customer service is perceived as more flexible and responsive, meeting enterprise requirements effectively.
Pricing and ROI: WorkFusion’s pricing is flexible, appealing to small and mid-sized businesses, but can become costly due to infrastructure needs. Despite higher initial costs, users report significant ROI through increased efficiency and reduced error rates. IBM RPA is competitively priced with flexible licensing options suited for large enterprises, offering clear ROI benefits by accelerating operations and improving efficiency. Both solutions show strong ROI potential tailored to their extensive features and capabilities.
Fortra's Automate has effectively replaced the workload of an entire employee, saving us significant time and money.
They don't always understand the processes I'm trying to implement.
They are very responsive and have been able to resolve any issues I have encountered.
I would rate the technical support as a nine out of ten because it is quite fast and courteous.
They respond quickly, collect necessary logs, and sometimes propose new solutions.
Some issues are resolved quickly, while others might take time as they require further analysis.
Initial support often struggles to find solutions, leading to delays until more experienced personnel get involved.
It is easy to increase one bot or one studio without needing to buy another orchestrator, which can be quite expensive.
I would rate the scalability of IBM Robotic Process Automation (RPA) as eight on a scale of one to ten.
The number of bots currently running on the platform should be more than 1,000, including RPA and non-RPA bots.
WorkFusion is efficient for structured automation tasks with predefined templates and clear documentation.
The stability of Fortra's Automate is excellent.
It has very robust features, and it is not prone to instability.
IBM Robotic Process Automation (RPA) has been running smoothly for four years without any errors, which indicates a high level of stability.
I frequently face issues with infrastructure and some WorkFusion-related problems, such as login issues.
WorkFusion requires a strong background in Java to meet requirements effectively.
Some stability problems may arise from processes that have not been designed or coded properly, leading to glitches.
Integration with Amazon S3 is somewhat lacking.
I would prefer not having to log in to update a ticket; being able to respond via email would be beneficial.
I find that most important features are strong, however, there is a lack of good development for artificial intelligence, such as machine learning.
In low-code automation, most parts are not customizable, particularly when Excel is involved, which increases complexity.
The main concern is the technical nature, which requires significant Java skills.
Competitors are often more expensive than Automate.
It offered what we wanted at a good, competitive price.
It does a lot but also costs a lot.
The pricing of IBM Robotic Process Automation (RPA) is an area that could be improved.
I am not familiar with the exact pricing, however, it is considered pricey.
Currently, I would rate their pricing around two, as WorkFusion's cloud version seems costly compared to others.
It is worth the money as a tool.
Automate's non-reliance on additional orchestrators makes it quite cost-effective.
The most valuable features of Fortra's Automate include its FTP functionality and file manipulation capabilities.
I really like the API functionality; it's a slick aspect of the solution when I'm using it.
We haven't encountered any errors in the last four years, which speaks to its reliability.
They provide an inbuilt Selenium framework and infrastructure that eases my workload, allowing me to write Java code and embed it within Groovy classes.
It also supports reusable code components through Java, making it efficient for developers.
The platform now includes auto machine learning and AI capabilities.
Automate offers a user-friendly solution with a drag-and-drop interface for efficient task automation and integration with major platforms like SAP and Azure, making it ideal for quick deployment with minimal coding and training.
Automate provides powerful features for businesses seeking efficient automation, offering compatibility with databases, email integration, and cloud platforms. Its simple interface supports both beginners and experienced users, simplifying tasks like invoice processing, HR automation, and data transformation. Cost-effective pricing and flexible licensing enhance its appeal while integration capabilities and scheduling tools ensure smooth workflow automation.
What are Automate's Key Features?In industries such as healthcare, banking, and logistics, Automate is used for tasks like invoice payment automation, data transformation, and task automation. This leads to streamlined processes and reduced manual workload, illustrating its value in enhancing operational efficiency through diversified workflows.
IBM Robotic Process Automation (RPA) is a technology that encompasses the use of smart robots in any process requiring efficiency, consistency and speed, with no risk of mistakes. In a nutshell, RPA simulates a human user working.
Today, it is possible to automate processes through the use of digital robots, or bots, which execute pre-programed, repetitive tasks in a safe and mistake free manner. There are literally thousands of opportunities for Robotic Process Automation to make an impact on your organization today, including: automatic invoice emission, system integration, information reconciliation, report generation, intelligent email management to lead generation, and many others.
WorkFusion, Inc. is the creator of AI-enabled Digital Workers designed specifically for banking and financial services organizations. Its Digital Workers are true knowledge workers that effectively augment existing teams in functions like anti-money laundering (AML), sanctions, customer onboarding, Know Your Customer (KYC), and customer service. WorkFusion’s digital workforce solutions help solve talent shortages, increase workforce capacity, save money, enhance employee and customer satisfaction, and ensure ongoing compliance. For more information visit workfusion.com.
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