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Workspace ONE UEM vs Zoho Assist comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 7, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
1st
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
296
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
Workspace ONE UEM
Ranking in Remote Access
5th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
101
Ranking in other categories
Virtual Desktop Infrastructure (VDI) (7th), Enterprise Mobility Management (EMM) (2nd), Identity and Access Management as a Service (IDaaS) (IAMaaS) (10th), Unified Endpoint Management (UEM) (3rd)
Zoho Assist
Ranking in Remote Access
35th
Average Rating
8.6
Reviews Sentiment
8.1
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.9%, down from 10.2% compared to the previous year. The mindshare of Workspace ONE UEM is 6.0%, down from 10.3% compared to the previous year. The mindshare of Zoho Assist is 0.6%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access
 

Featured Reviews

AkashKamble - PeerSpot reviewer
Enables management of multiple operating systems with a single license
The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.
Ajit Pratap Kundan - PeerSpot reviewer
A tool that needs to improve scalability but is useful to manage user
There is a need for better user lifecycle management within VMware Identity Manager, along with better user governance, including the separation of duties of the users. In my company, we are not able to create a policy for the separation of duties of the users, so it is an area where improvement is required. The official authentication and fingerprint authentication should be part of VMware Identity Manager, and I feel these areas are currently missing. The scalability of the product needs to improve. The product should be tightly integrated with the third-party products because it's not like a customer is going to purchase all the VMware products, as they might have different solutions for different purposes.
Muljo Witono - PeerSpot reviewer
Secure, reliable, and great for remote access
It makes access very easy. If we have to work at night or after office hours, if customers report a problem, we can solve issues remotely, outside of office hours, from wherever. The initial setup is straightforward. The solution is stable. It is scalable. Technical support is easy to reach.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Intune does consolidate all endpoint and security management tools into one place, making everything easier to manage."
"Microsoft Intune has helped us by improving our security posture, leading to fewer security problems, and helping us understand where we have issues."
"I like the fact that it's integrated with the rest of the Microsoft products, so customers can manage it from their Office 365 portal or Azure portal."
"Overall, the stability is good."
"Overall, I would rate Microsoft Intune as eight out of ten."
"I can reach devices or computers over the internet. I don't need to worry about the network connectivity between the offices. I can manage any device. That is the most important part."
"At the moment, Autopilot is the most valuable feature."
"There are many features in Microsoft Intune. For personal mobile devices, MDM is what I most prefer."
"The bigger vendors like VMware, Insight, and MobileIron can assign engineers to customers. You can work with them to develop the right competency to use the product."
"The solution is stable."
"The initial setup is easy and the deployment doesn't take too long."
"The most valuable feature of VMware Workspace ONE is it provides the ability to find out the location of devices and manage end-point solutions when they are deployed, and keep them secure."
"The most valuable feature of the solution is that it enables us to remotely manage the devices, which is its purpose, and to push applications to the mobile devices from the portal."
"It was easy to use."
"The platform makes the mobile device management process straightforward to handle."
"The solution has very good documentation."
"Screen monitoring and screen sharing, as well as screen remote control, are all very useful features."
"It is a scalable solution. "
"Technical support is easy to reach."
 

Cons

"I'd like some more reporting so that I don't have to delve into PowerShell and I can pull more of the local device information such as memory, apps installed, etc. It would be nice to be able to see the apps that are present there but might not be managed. For example, if they installed 7Zip, it could report that back via an installed program or feature to see what was currently installed."
"Microsoft Intune lags market leaders, such as Apperian, in its MAM capabilities."
"What would make this product better is adding more security policies and features in the next upgrade."
"The reporting functionality of Microsoft Intune is limited compared to Microsoft System Center, which offers many more reporting options."
"Cost is the biggest factor for us right now. Microsoft Intune and AD P1 together in a bundle is a good thing to have, but it is very costly compared to other products in the market. Otherwise, Microsoft Intune is the best."
"One area for improvement is app deployment. Another is the Windows update rollout. If you're rolling out an object to a device that's offline, Intune stops trying to reach this device after it sits idle for a bit. We are forced to find a workaround that could help manage that."
"Reporting needs to be better. Sometimes, it is way too slow, and it is not even accurate."
"Microsoft Intune could enhance its patch management for various devices, ensuring regular updates and tracking of device privileges."
"Integration with Microsoft needs improvement. There are some dependencies with Microsoft that aren't 100% yet, for example: compliance synchronization."
"Its performance is quite good on Apple phones or even mid-range phones. If you install an AirWatch on a phone that is not too powerful, you will have performance issues. That's only because the phone is not too powerful, and there is not enough memory, etc. They could do a lighter version for a less powerful phone. It would also be useful for very small companies that don't want to spend money on expensive phones. Having said that, I don't think that is their target market. If their target market is enterprise, all enterprises perhaps have an agreement with Google or Apple, and they would get a phone that has already been tested, and they know that AirWatch will work on that phone."
"I would like to see technology expense management integrated into the next release. This feature would allow us to manage expenses across various workloads and services, including cloud environments and computing resources."
"The solution's pre-stage enrollment could be improved."
"The solution needs to adapt to the cloud based reality of the current world model. Some customers may have reluctance to this, but it is the next level for all of the big providers. Azure, AWS and Google are all on the forefront of cloud-based solutions."
"The initial setup should be simplified."
"From an identity perspective, there is a lot of room for improvement when it comes to integration with other solutions. I would say it needs more capabilities in terms of direct integrations, including cloud identity solution integrations."
"There is a need for better user lifecycle management within VMware Identity Manager, along with better user governance...The scalability of the product needs to improve."
"Support could be more knowledgeable."
"They do have some glitches in the microphone and speaker, especially during remote access."
"It could be integrated with IT management tools."
 

Pricing and Cost Advice

"We don't pay for Intune because it is bundled with the premium subscription to Office 365. It includes Intune and Defender. I don't have to buy two extra products to manage my enterprise."
"The cost is handled through our Office 365 license, so I have yet to be able to compare it directly with other tools in its class."
"With one user base license, we can use Intune for up to five devices. However, with Soti MobiControl, each license is tied to a single device, meaning one license is dedicated to one device only."
"Microsoft Intune's pricing is reasonable."
"Intune is included with our F3 and E5 licenses."
"It is cheap, but as compared to Google, it is costly. Google is cheaper, but quality-wise, Microsoft Intune is better."
"Its pricing seems reasonable."
"There is a license required to use the solution. If you're core users in Office 365, for example, you have Outlook email and E3 license, this is only email. You have to buy an EMS license to have Microsoft Intune. It is expensive."
"VMware Workspace ONE can fit any organization because if you need more devices there are only additional fees."
"There is a separate cost for technical support and extra premium features. The pricing should be simplified."
"It is quite expensive, but I think large companies have agreements with these organizations that provide remote monitoring for phones, and they get massive discounts. The public price does not reflect what they pay. You won't get the same pricing if you're buying for 10 employees versus 1,000 employees. On the public price, you get perhaps a 10% discount, but if you're buying 1,000, the discount could be really massive, especially if you signed a contract for a number of years."
"A person should pay towards the licensing costs of VMware Identity Manager on a yearly or monthly basis, but government and public sector units cannot for a perpetual licensing model."
"It's a highly affordable solution"
"The price of VMware Workspace ONE is expensive. However, for the features that are provided, the price is reasonable. There is a subscription to use the solution."
"We've purchased various licenses for VMware Workspace ONE, including premium and gold tiers. These licenses include security measures and support for managing telecom expenses like data and voice usage."
"The solution runs at roughly around $36/user for a year."
"Its scalability depends on the business model we purchase."
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Financial Services Firm
10%
Manufacturing Company
9%
Government
8%
Computer Software Company
16%
Financial Services Firm
9%
Manufacturing Company
8%
Government
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
How does VMware Workspace One compare with VMware Horizon 7?
VMware Workspace One has a powerful set of helpful features. The solution offers very good documentation, the initial...
What do you like most about VMware Workspace ONE?
The platform provides a stable environment for operations and quickly creates new environments. Additionally, it offe...
What is your experience regarding pricing and costs for VMware Workspace ONE?
I would rate the pricing a three out of ten. It's a highly affordable solution. If a customer knows the value of the ...
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Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
VMware Workspace ONE, VMware AirWatch, Workspace ONE Assist, VMware Identity Manager, Workspace ONE Access, VMware Horizon Air
No data available
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Australian Sports Commission, Stockport NHS Foundation Trust, Lomond School, Merck, United Bank, Medical College of Wisconsin, Latymer Upper School, 2gether NHS Foundation Trust, Dowling Aaron Inc., Trillium Lakelands District School Board, Harrogate Grammar School, Duke University Football, Delta Air Lines, Adventist Health System, Giochi Preziosi, Cramlington Learning Village, Intermountain Healthcare, Safexpress, TAG Aviation
Hitachi, Metropolitan Washington Council of Governments, United Nations Foundation, element
Find out what your peers are saying about Workspace ONE UEM vs. Zoho Assist and other solutions. Updated: July 2025.
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