


VMware Workspace ONE and Zoho Assist are both competitive products in the remote access and management space. VMware Workspace ONE generally holds an upper hand due to its deployment ease and customer service, while Zoho Assist is valued for its cost-effectiveness and feature set.
Features: VMware Workspace ONE offers robust endpoint management, application management, and comprehensive security features. Zoho Assist provides easy-to-use remote support capabilities and seamless integration with other tools.
Room for Improvement: VMware Workspace ONE could simplify its setup process and enhance mobile functionalities. Zoho Assist users request better reporting tools and more customizable options.
Ease of Deployment and Customer Service: VMware Workspace ONE has extensive setup capabilities but is complex. Customer service is responsive. Zoho Assist offers simpler deployment and well-regarded customer support.
Pricing and ROI: VMware Workspace ONE has higher upfront costs with longer ROI realization due to its comprehensive capabilities. Zoho Assist offers budget-friendly setup with quicker returns on investment.
| Product | Mindshare (%) |
|---|---|
| Microsoft Intune | 9.2% |
| Workspace ONE UEM | 5.1% |
| Zoho Assist | 1.2% |
| Other | 84.5% |


| Company Size | Count |
|---|---|
| Small Business | 124 |
| Midsize Enterprise | 54 |
| Large Enterprise | 167 |
| Company Size | Count |
|---|---|
| Small Business | 41 |
| Midsize Enterprise | 21 |
| Large Enterprise | 58 |
Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.
Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.
What are the key features of Microsoft Intune?In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.
VMware Workspace ONE is an intelligence-driven digital workspace platform that delivers any app on any device. It integrates access control, multi-platform endpoint management, and application management. With the VMware Workspace ONE platform, IT teams can deliver a digital workspace that includes the devices and apps of the company’s choice, but with security and control.
VMware Workspace ONE is available:
VMware Workspace ONE Key Features
VMware Workspace ONE Benefits
Some of the benefits of using VMware Workspace ONE include:
Workspace ONE Components
Reviews from Real Users
Below is some feedback from our PeerSpot users who are currently using the solution:
PeerSpot user Patrick B., Cybersecurity Architect at a tech services company, says, "Its UI is extremely easy to use whether you're an advanced user or a novice user. When I first opened it up and had to learn the product, I was easily a novice. By the end of the third month, I was digging into the backend of the system and using it as a highly advanced user to accomplish what I needed to accomplish, and I was able to do it through the UI mostly."
Roshan T., Partner Manager North America at a tech company, mentions how satisfied he is with the product, saying, "You can put all your applications on a mobile device, be it a phone or tablet. It is secure and easy to use. Because it is centrally managed, you don't have to do any configuration on the phone. I just got the phone and connected to the central applications. I just downloaded one thing and everything got rolled out. Email, calendar, and other things were deployed centrally. If you don't have AirWatch, you have to configure your phone manually. For example, you need to deploy and configure your email manually and then synchronize everything. It is much simpler when a mobile device is centrally managed."
Zoho Assist is an online remote support and access platform for small and mid-sized businesses that can empower every app to become more trustworthy at absolutely no cost. It contributes significantly to Zoho's powerful management engine with out-of-the-box, creative, and timely support.
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