Workspace ONE UEM and Horizon 8 are key players in the tech market, competing in user management and virtualization solutions. While Workspace ONE UEM excels in user satisfaction and security, Horizon 8 is preferred for its comprehensive feature set and user experience.
Features: Workspace ONE UEM offers REST API automation, secure email and content management, and effective application deployment. Its MDM capabilities are also highly regarded. Horizon 8 provides seamless VDI management, instant clones, and extensive app integration, offering a robust solution for enterprise-level desktop virtualization.
Room for Improvement: Workspace ONE UEM could enhance its BYOD capabilities, reporting functionalities, and user interface. Horizon 8 could improve its monitoring features and ease of third-party app integration.
Ease of Deployment and Customer Service: Workspace ONE UEM has versatile deployment options, supporting both on-premises and cloud, whereas Horizon 8 is primarily on-premises with some cloud features. Customer support for both products is generally effective, although Workspace ONE UEM has reported issues post-Broadcom acquisition.
Pricing and ROI: Both Workspace ONE UEM and Horizon 8 are considered expensive. Workspace ONE UEM is noted for high licensing fees but provides significant security advantages. Horizon 8 is appreciated for cost efficiency, providing an impressive ROI due to reduced hardware needs.
Based on my experience and feedback from customers, I would rate Omniser's technical support an eight.
The main areas needing improvement are response speed and quality of answers.
The support team is helpful and offers assistance.
Support responds immediately, but I see that some engineers are new or they don't have experience collecting logs, so they take two to three days to come back.
The support side has recently become weaker compared to what it used to be with VMware.
A key challenge for these customers is finding an easier solution with single management that alleviates these complexities.
Especially with the integration of NVIDIA, we experience multiple problems including crashing applications, crashing desktops, spontaneous logoffs, black screens, and systems that no longer respond or cannot reconnect.
When they switched to Omniser, these issues disappeared, leading them to choose it over cheaper and seemingly easier options.
We can scale by adding additional servers and connection servers.
I would like to see improvements in Horizon 8, specifically integration with NVIDIA for graphical performance upgrades because it creates many issues such as crashing and black screen systems, causing users to lose access to their current desktop and work.
Many customers are actively seeking alternatives to VMware due to recent licensing changes after Broadcom's acquisition.
The integration with Workspace ONE to make it more simple and easy for customers to adopt is another aspect.
Another concern is that support is getting reduced by Workspace ONE; some customers are saying there are support issues on Workspace ONE right now.
The documentation is not comprehensive compared to other VMware solutions or Microsoft documentation.
I rate the cost-effectiveness of GenApp of Citrix equal to our CMS; it is quite cost-effective.
After VMware was bought by Broadcom, the pricing was ridiculous, but now that Onmises has VMware Horizon 8, the pricing is back to an acceptable level.
Implementing more AI features, such as automation and optimization via platforms like Ansible or Terraform, would enhance operational efficiency significantly.
The solution has data leak prevention features that ensure data is not copied from the base machine to VDI.
Centralized management of desktops is one of the main reasons customers choose this solution.
In terms of assessing the capability of Workspace ONE UEM in maintaining compliance across all endpoints, that's a very handy feature set.
In UEM, the most helpful part of Windows Management is the baseline policy and central script; using this, you can replace all the AD GPO policy.
| Product | Mindshare (%) |
|---|---|
| Horizon 8 | 6.8% |
| Workspace ONE UEM | 2.8% |
| Other | 90.4% |
| Company Size | Count |
|---|---|
| Small Business | 62 |
| Midsize Enterprise | 23 |
| Large Enterprise | 45 |
| Company Size | Count |
|---|---|
| Small Business | 40 |
| Midsize Enterprise | 22 |
| Large Enterprise | 60 |
Horizon 8 offers centralized management and robust security with ease of deployment and scalability. It provides virtualization and remote access to devices across platforms, ensuring improved performance and reliable remote desktop experiences.
Horizon 8 integrates instant clone technology, a security gateway, and supports USB redirection while minimizing bandwidth consumption for efficient resource utilization. Featuring a powerful administrative console, it simplifies backend control with a user-friendly interface. While effective, it can improve in areas like audio redirection, app volume configuration, and Azure integration. Enhanced connectivity, performance, and monitoring capabilities could elevate user experience alongside clearer licensing terms.
What are Horizon 8's key features?Horizon 8 is widely implemented in industries like education, healthcare, and finance where it enhances remote work by securing virtual desktops and applications. It supports virtual desktop infrastructure enabling secure connection to internal resources, data center consolidation, and application delivery meeting specific industry needs.
Workspace ONE UEM is a comprehensive platform for centralized device management offering advanced security and seamless integration. It's ideal for managing mobile and IoT devices, providing centralized administration capabilities for businesses.
Workspace ONE UEM stands out due to its user-friendly interface and extensive multi-platform support. It provides policy-driven device control, advanced application and content management, and secure remote access. Its excellent third-party integration and strong security measures make it particularly beneficial for managing devices across different platforms. The platform is tailored for businesses looking for scalable solutions that support BYOD policies, application deployment, and user authentication. While praised for stability and comprehensive features like email management, there are calls for improved integration with Active Directory and better pricing strategies.
What are the most important features?Organizations across industries implement Workspace ONE UEM for its sophisticated management strategies, critical in sectors like healthcare for secure patient data management, finance for compliance, and education for supporting diverse device policies. Its integration capabilities make it essential for sectors requiring stringent security and seamless operational workflows.
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