We performed a comparison between Workato and Zapier based on real PeerSpot user reviews.
Find out in this report how the two Integration Platform as a Service (iPaaS) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It's easy to understand, makes flows and is efficient."
"It is easier to use than other technical open-source technologies."
"The most valuable features are easy integration, quick tab to develop, quick tab to market, and interactive integration platform."
"Stability-wise, I rate the solution a ten out of ten."
"Their automation and workflows are very strong, and you can build the workflows very easily and quickly."
"It is very easy to use. It takes complex workloads away, and it provides very smooth integration. It has got a lot of out-of-the-box connectors. It has got a lot of out-of-the-box APIs, which makes it really easy to integrate with applications for different use cases, whether it is in finance, HR, or customer operations. It is by far our favorite integration product."
"Workato is low code, intuitive, and easy to use."
"The product's initial setup phase was very easy."
"We find it effortless to set up. We really don't have to do anything other than finding the application in the Zapier catalog. And as long as the application has been re-integrated into Zapier, they're able to then just provide the connection details and hook it up."
"The most valuable feature of Zapier is it saves me time doing repetitive tasks."
"Zapier’s most valuable feature is its ability to interconnect applications or devices."
"With the previous CRM we were using – the Google Ads landing pages we had – we were collecting leads manually. That process was not efficient and took a sales team a lot of time to insert these leads manually. Currently, the process is smooth and we use Zapier to collect the leads for us."
"The solution is a SaaS and does not require a complex setup."
"The most valuable aspect of this solution is that it is very intuitive and has a very flat learning curve."
"There are a few valuable features, like the stability that it comes with and also the number of features that it offers. I've used other services like Pabbly, but they don't offer similar numbers of applications that Zapier has or allows to integrate with – it's maximum."
"I would like to see the dashboarding and reporting processes improved."
"Workato's Extract, transform, and load (ETL) and extract, load, and transform (ELT) are not very strong and could be improved for very complex transformations."
"From the deployment point of view, our customers encounter platform downtime where it does not serve the actual request on the systems."
"It is tedious to make a tailor-fit function."
"The management dashboard in the solution is an area with shortcomings that needs improvement."
"The only minor drawback would be if there was a UI at the front of it, for apps and for a portal as well, it would make it really easy. It would be really useful if there were more apps capabilities."
"A limitation is that their cloud presence is only in North America and Europe."
"Zapier needs more YouTube or video tutorials or more training for people. That would help a lot. In particular, Zapier should have documentation for every connector. Its documentation needs to be more detailed and visual."
"Being able to share Zaps and organize them with teammates would allow sharing and refining scenarios and even combining steps that require different people's credentials."
"I think that this solution should have more apps connected to it."
"The user interface for Zapier could be improved. It also takes some time to sync the data between different environments."
"At the moment, they allow a limited number of apps. I look forward to getting more apps for each package."
"Zapier needs to improve in the same way most RPA solutions should, such as Robocorp, Make, or UiPath. They are not good at helping you find the connections that you need for the problem that you have. For example, if need something on Instagram. I'm going to have to do research for hours to be able to find the components or the app, which is going to do what I need it to do. It makes it difficult to use the system when you don't know what to use."
"The solution does not work properly when we apply filters and we get errors."
"Some apps are not available yet. For instance, a connection with Joomla! would be great. In general, all the most-used apps are available, but I bumped into Joomla! with a client."
Workato is ranked 8th in Integration Platform as a Service (iPaaS) with 9 reviews while Zapier is ranked 10th in Cloud Data Integration with 40 reviews. Workato is rated 8.4, while Zapier is rated 8.6. The top reviewer of Workato writes " Great automation and strong workflows useful for integration". On the other hand, the top reviewer of Zapier writes "A tool for automation purposes requiring an easy initial setup while offering a very helpful technical support team ". Workato is most compared with Microsoft Azure Logic Apps, MuleSoft Composer, Azure Data Factory, Oracle Integration Cloud Service and SSIS, whereas Zapier is most compared with AWS Glue, Alteryx Designer, Tray.io, MuleSoft Composer and IBM App Connect. See our Workato vs. Zapier report.
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