Buyer's Guide
Integration Platform as a Service (iPaaS)
November 2022
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CTO at a healthcare company with 51-200 employees
Real User
Top 20
A good integration tool that is stable, but has a complex initial setup
Pros and Cons
  • "I have found the solution to be scalable."
  • "The product could be a little bit more user-friendly."

What is our primary use case?

I integrate Salesforce and some other third-party cloud platforms including payroll and stuff like that. I'm pushing data and making updates.

What is most valuable?

The solution is an integration tool. Based on changes in one place, I'm pushing out integration to other places to make updates, et cetera. Overall, it is a robust platform.

I have found the solution to be scalable.

The stability is very good.

What needs improvement?

The product could be a little bit more user-friendly.

The company needs to offer better documentation.

The initial setup is complex. It is what it is. You have to deal with it.

There's something missing with Salesforce platform events that they supposedly support, however, it doesn't work well with their cloud platform. It would be nice if they would get that working normally. They say they support it, and yet, it just fires multiple times. It's not reliable. You can't use it. 

For how long have I used the solution?

I've been using the solution for about two years at this point.

What do I think about the stability of the solution?

The solution is quite stable. I don't deal with bugs or glitches. It doesn't crash or freeze. It's reliable. 

What do I think about the scalability of the solution?

The scalability capabilities are pretty good.

There aren't a lot of users that have access to the product directly. The solution is really cordoned off, meaning it's working based off of changes in the system. Everybody's using the system and making changes, and then the integration kick gets kicked off. Working on the platform, making changes, that's very minimal work and that's just me and someone else.

Currently, we're on a pretty steady path. I can't speak to if there are plans to increase usage.

How are customer service and support?

I worked with people from their technical support on the initial onboarding. It's reasonable in terms of the amount of service they offer.

Which solution did I use previously and why did I switch?

I did not previously use a different solution.

How was the initial setup?

The initial setup is very complex. It's not simple or straightforward. 

I can't speak to how long deployment took, as it was handled by a third party.

There is just me and one other person that handles the maintenance aspect of the product.

What about the implementation team?

I use third-party people to get me set up and build-out, and that's what I continue to do. These third parties aren't resellers. They are freelancers. 

What was our ROI?

The ROI flows. The integration is working. Our systems are able to talk to each other.

What's my experience with pricing, setup cost, and licensing?

The cost of the solution is in the neighborhood of $20,000 annually. There are no costs above the standard licensing fee.

Which other solutions did I evaluate?

I did look at a few other options before choosing this product. I looked at Workado and Jitterbit.

What other advice do I have?

I'm just a customer and an end-user.

I would advise potential new users that they need to have some deep expertise on the Boomi platform to be able to successfully do what they want to do with it.

Out of ten, I'd rate the solution at a seven. It does the job well and it's robust, however, it is needlessly overcomplicated, and the documentation could be better.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Integration Platform as a Service (iPaaS)
November 2022
Get our free report covering MuleSoft, Tray.io, Microsoft, and other competitors of Workato. Updated: November 2022.
657,849 professionals have used our research since 2012.