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Workato Reviews

Vendor: Workato
4.1 out of 5
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What is Workato?

Named a Leader in iPaaS for Dynamic Integrations by Forrester, Workato is a modern automation and integration platform. With its enterprise-grade capabilities, you can seamlessly integrate and orchestrate workflow automation across cloud and on-premise applications, files and databases without coding.

The Workato team comes from a deep background in building integration products and will continue to expand and change the automation and integration space.

Get the Workato Buyer's Guide and find out what your peers are saying about Workato, MuleSoft Anypoint Platform, webMethods.io and more!
Workato is the #5 ranked solution in top Integration Platform as a Service providers. PeerSpot users give Workato an average rating of 8.2 out of 10. Workato is most commonly compared to MuleSoft Anypoint Platform: Workato vs MuleSoft Anypoint Platform. Workato is popular among the large enterprise segment, accounting for 46% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 13% of all views.
Buyer's Guide
Workato
December 2025
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Workato mindshare

As of January 2026, the mindshare of Workato in the Integration Platform as a Service (iPaaS) category stands at 4.5%, up from 3.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Integration Platform as a Service (iPaaS) Market Share Distribution
ProductMarket Share (%)
Workato4.5%
Boomi iPaaS8.6%
Microsoft Azure Logic Apps7.2%
Other79.7%
Integration Platform as a Service (iPaaS)

PeerResearch reports based on Workato reviews

TypeTitleDate
CategoryIntegration Platform as a Service (iPaaS)Jan 9, 2026Download
ProductReviews, tips, and advice from real usersJan 9, 2026Download
ComparisonWorkato vs Microsoft Azure Logic AppsJan 9, 2026Download
ComparisonWorkato vs MuleSoft Anypoint PlatformJan 9, 2026Download
ComparisonWorkato vs Informatica Intelligent Data Management Cloud (IDMC)Jan 9, 2026Download
Suggested products
TitleRatingMindshareRecommending
MuleSoft Anypoint Platform4.07.0%92%60 interviewsAdd to research
webMethods.io4.05.4%94%94 interviewsAdd to research
 
 
Key learnings from peers
Last updated Oct 26, 2025

Valuable Features

Workato offers easy integration via pre-built connectors, enabling rapid development without coding. Users appreciate its user-friendly interface, low-code capability, and the ability to automate complex workflows. It supports extensive customization through SDKs. Organizations benefit from reduced development time, enhanced process efficiency, and flexible integration options with numerous apps and data sources. Workato's platform facilitates automation and streamlines operations by replacing legacy systems with integrated solutions, reducing time and manual effort.
  • "The recipe-driven automation in Workato is very impressive; for the same client project, we extracted purchase orders from emails and pushed them into the file system, and the automation worked as expected without any issues with the Workato email connector."
  • "Personally, I enjoy using Workato, and my company feels that it results in significant time savings since it is easy to understand and allows new team members to onboard quickly."
  • "Their UI interface is very strong compared to other tools, allowing even non-coders to perform basic data transfers between systems effectively."

Room for Improvement

Workato users highlight several areas needing improvement. Team collaboration and user modification permissions for recipes could be enhanced. There's a call for better discovery of features and more apps capabilities. API management and EDI require development, especially with global expansion in mind. Customization and debugging face challenges due to limitations in code-extending functionality. Data handling and scalability for large volumes, along with clearer licensing, could benefit users. Improved unit testing, security, deployment options, and increased memory capabilities are also sought.
  • "In Workato, there are some limitations regarding very high transactional data in file formats. For instance, we have a 90-minute job timeout, and queues larger than 10,000 size will be purged."
  • "There are areas of Workato that have room for improvement, and they continue to develop their AI capabilities."
  • "My experience with pricing, setup cost, and licensing was a bit challenging in the past because the client I was working for did not have an unlimited license to use unlimited tasks and could not create many different processes and flows in Workato."

ROI

Users find Workato's setup straightforward with support assistance and successfully integrate within a week. They experience faster cash inflow, improved marketing capabilities, and freed developers. Manual tasks are replaced, leading to significant cost savings and improved operations. Users see a notable return on investment visible within a week, with one entity reporting over forty percent return. Organizations improve cost efficiency with callable recipes, saving time and reducing the need for additional staff.

Pricing

Workato's pricing for enterprise buyers varies based on subscription plans and usage. It features recipe-based and pay-as-you-use models, with enterprise pricing typically ranging from $120K to $130K per year. Users appreciate the platform's value-efficiency and integration capabilities despite its high initial costs. Pricing depends on an organization's chosen agreement, usage, and add-ons, with greater cost efficiency for larger volumes. Some find negotiating flexible deals viable, enhancing cost-effectiveness.
  • "Workato is an expensive solution."
  • "Speaking about price, I would say that it's market-related. Also, there are costs in addition to the standard license fees since different add-ons depend on what you require."
  • "On a scale of one to ten, the pricing is around a six. We have a consumption model and the pricing is higher. If you are using any kind of ML-based approach, machine learning, or some advanced analytics, you may have to pay more."

Popular Use Cases

Workato is used for integration, automation, and data synchronization across various industries. Common applications include quote-to-cash, lead cleansing, customer onboarding, HR self-service, and financial management. It enables connectivity between systems like Salesforce, NetSuite, SAP, and Slack, facilitating processes such as order processing, vendor management, employee onboarding, and enterprise data integration. Workato is valued for its cloud-native approach, user-friendliness, pre-built connectors, and cost effectiveness, enhancing workflow efficiency and reducing manual tasks.

Service and Support

Workato's customer service and support is highly rated, with quick resolution times and a strong customer success team. Users appreciate the real-time chat feature and robust minor issue support. Ratings vary, generally ranging from 7 to 10 out of 10, with technical expertise highlighted. Some users noted area improvements like time zone challenges and better support coverage. Despite these, Workato's support is praised for being responsive and helpful, with a preference for increased availability.

Deployment

Users found Workato's initial setup simple and user-friendly, often describing it as plug-and-play. Support from the Workato team or partners facilitated configuration, while training materials provided guidance. Some users noted that connecting on-premises systems or internal applications required more time. Despite security and compliance steps, business flow creation, and complex deployment scenarios, most users found the process intuitive and straightforward. Maintenance and monitoring were highlighted as easily manageable.

Scalability

Workato's scalability is praised for its elasticity, with many users highlighting its cloud-based nature as a key factor. Most organizations find it able to handle typical operations well, though some cite challenges with high data volumes or sudden transaction spikes. Scalability ratings can reach eight or ten out of ten, and it handles hundreds of applications. Licensing is flexible, allowing adjustments according to the organization's needs.

Stability

Users note that Workato is generally stable, built on AWS, handling daily operations well, with few outages. Issues arise during large data loads and occasional connector failures. Some report a need for redeployments due to downtime. It receives high stability ratings, often above seven out of ten, with an emphasis on its load balancing and failover capabilities. Some mention limitations with CSV processing and occasional network component instabilities. Stability is commendable across different versions.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Workato Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business7
Midsize Enterprise6
Large Enterprise5
By reviewers
By visitors reading reviews
Company SizeCount
Small Business103
Midsize Enterprise74
Large Enterprise151
By visitors reading reviews

Top industries

By visitors reading reviews
Computer Software Company
13%
Financial Services Firm
10%
Manufacturing Company
7%
Media Company
6%
Retailer
6%
Outsourcing Company
6%
Performing Arts
5%
Comms Service Provider
5%
University
4%
Educational Organization
3%
Healthcare Company
3%
Energy/Utilities Company
3%
Real Estate/Law Firm
3%
Government
3%
Construction Company
2%
Consumer Goods Company
2%
Non Profit
2%
Recreational Facilities/Services Company
2%
Wholesaler/Distributor
2%
Marketing Services Firm
1%
Insurance Company
1%
Hospitality Company
1%
Transportation Company
1%
Engineering Company
1%
Pharma/Biotech Company
1%
Library
1%
Leisure / Travel Company
1%

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Workato customers

Panera Bread, Berkshire Hathaway, Salesforce, Box, Splunk, ComScore, IBM, Complex Media, Microsoft, Home Depot, Cisco, News Corp, Braille Institute

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Workato Reviews Summary
Author infoRatingReview Summary
API Integration Architect, Sr Manager at Beauty Tech Retail Domain3.5I've been using Workato for two years, shifting from MuleSoft for B2B integrations. Its intuitive, low-code features expedite delivery, though deployment options for private data centers would be beneficial. The cloud-native environment simplifies my HR team’s vendor integration tasks.
Cloud Data Architect at a tech vendor with 10,001+ employees3.5I primarily use Workato for integrating multiple systems, finding its user-friendly interface ideal for small-scale data ETL. However, it struggles with on-prem applications and large datasets, unlike other ETL tools I've used, such as Dell Boomi and MuleSoft.
Technical Consultant at IST Technology4.0I've used Workato for over 3.5 years to automate workflows and integrate systems, finding it reliable and effective, though it struggles with large file processing; its task-based billing and new AI features have been particularly valuable.
Integration Engineer4.5As part of the integration team, I find Workato's low-code features excellent for integrating systems like NetSuite and Oracle ARCS. While improvements in notifications and AI are needed, its user-friendly, cost-efficient platform outshines alternatives like MuleSoft.
Director at Infoteck Solutions4.5We use Workato to automate business processes for enterprise clients in sectors like manufacturing and finance. Its integrated platform streamlines operations, offers quick ROI, though improvements in security and B2B integration features are needed.
Senior Integration Engineer at Atlassian4.0I've used Workato for over four years to automate financial workflows, appreciating its ease of use and real-time syncing, though its licensing model and scalability with high transaction loads could be improved.
Principal Consultant at Grail Automation5.0I primarily use Workato for integrating business systems like Salesforce with NetSuite and Zendesk. It is easy to use and highly configurable. However, improvements in the unit testing framework would make it more enterprise-grade. I previously used Boomi and Alteryx.
Practice Manager at a consultancy with 201-500 employees4.5We use Workato to enhance legacy systems, benefiting from its democratization and reliability for both technical and non-technical staff. Despite lacking some app features, it's superior to Microsoft Power Automate due to its ease and robust integrations.