Symphony vs Yammer comparison

Yammer and Symphony compete in the business communication platform market. Symphony seems to have the upper hand with advanced security and integration, while Yammer appeals to users prioritizing ease of use.

Features: Yammer provides superior social networking capabilities, promoting employee engagement and collaboration. Its integration with Microsoft Office 365 enhances communication efficiency. Symphony offers secure messaging and extensive third-party application integration, making it ideal for industries requiring stringent data protection, such as financial services. Its robust security features cater to firms needing compliance-driven solutions.

Room for Improvement: Yammer could improve by enhancing its security features and expanding its third-party integrations. It also lacks advanced compliance features needed by highly regulated industries. For Symphony, the user interface could be more intuitive to appeal to a broader audience. It may also benefit from simplifying its deployment process and introducing features that enhance user engagement.

Ease of Deployment and Customer Service: Yammer's cloud-based model makes deployment straightforward and user-friendly, especially for organizations with limited IT support. It integrates seamlessly with Microsoft Office 365, offering intuitive setup and extensive support resources. Symphony focuses on enterprises with customizable deployment options, providing high-touch customer service suited for technical and compliance-reliant industries.

Pricing and ROI: Yammer generally offers lower initial costs due to its integration within Microsoft subscriptions, making it attractive for smaller organizations or those within Microsoft's ecosystem. Symphony requires higher investment but delivers substantial ROI through its targeted security and integration efficiencies. It is cost-effective for enterprises needing advanced features and compliance-driven operations.