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Symphony Reviews

Vendor: Symphony
3.6 out of 5
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What is Symphony?

Symphony’s secure, cloud-based communications service delivers the next wave in organizational productivity where markets and individuals come together to create vibrant communities in which to share content, insights and opinions without compromising on organizational compliance.

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Symphony is the #7 ranked solution in top Enterprise Social Software. PeerSpot users give Symphony an average rating of 7.2 out of 10. Symphony is most commonly compared to Atlassian Confluence: Symphony vs Atlassian Confluence. Symphony is popular among the large enterprise segment, accounting for 81% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 63% of all views.
Buyer's Guide
Enterprise Social Software
August 2025
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Helped 867,497 peers since 2012

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Symphony mindshare

As of September 2025, the mindshare of Symphony in the Enterprise Social Software category stands at 7.6%, up from 5.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Enterprise Social Software Market Share Distribution
ProductMarket Share (%)
Symphony7.6%
Slack Business - Enterprise15.5%
Microsoft Teams14.4%
Other62.5%
Enterprise Social Software
 
 
Key learnings from peers

Valuable Features

Symphony is valued for its comprehensive functions, user-friendliness, and robust security. Users appreciate its lightweight nature and find it highly suitable for developers, comparing it favorably with Laravel. The RAM Commander module stands out for offering detailed network overviews that aid in planning and optimization. Its user interface facilitates easy bulk menu updates within the system.
  • "The solution is user-friendly, and it is very good security-wise."
  • "Symphony and Laravel are the most comfortable frameworks for any developer. It is also lightweight."
  • "I found the RAM Commander module in Symphony to be the most valuable."

Room for Improvement

Symphony requires enhancement in modular asset management, particularly for bulk uploads across locations. Users cite a need for improved integration with other applications and more flexible customization options, especially in CI and the project management module. A scheduling module for performance reports and better pricing structure are also desired. Additionally, Symphony would benefit from more specific training sessions and the availability of offline training modules for employee onboarding.
  • "The solution is very expensive, and its pricing could be improved."
  • "The solution needs to improve CI."
  • "Compared to established vendors, it lacks user flexibility and customization, especially in the PM module."

Pricing

  • "Symphony is expensive."
  • "It is fairly an expensive product, but works for us."
  • "It's a costly product, but the number of available features justifies it."

Deployment

Users had varied experiences with Symphony's initial setup. Some found the deployment challenging and time-consuming, taking months to complete, while others found it straightforward and efficient. Involvement in tasks like transitioning from testing to production required about two weeks, yet ongoing development extended the process. Participants who assisted during deployment, particularly in setting up tools and modules, noted that initial functionalities were still under development when they began their involvement.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Enterprise Social Software Buyer's Guide for additional reliable information.

Top industries

By visitors reading reviews
Financial Services Firm
63%
Retailer
4%
Venture Capital & Private Equity Firm
4%
University
4%
Computer Software Company
3%
Healthcare Company
2%
Manufacturing Company
2%
Educational Organization
2%
Outsourcing Company
2%
Renewables & Environment Company
2%
Comms Service Provider
2%
Media Company
2%
Performing Arts
2%
Wholesaler/Distributor
1%
Construction Company
1%
Energy/Utilities Company
1%
Government
1%
Insurance Company
1%
Logistics Company
1%
Non Profit
1%
Recreational Facilities/Services Company
1%
Sports Company
1%
Transportation Company
1%

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Symphony customers

BNP Paribas, HSBC, Deutsche Bank, Citi, Credit Suisse, JP Morgan Chase

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Product Categories

Product Categories
Enterprise Social Software

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Symphony Reviews Summary
Author infoRatingReview Summary
Senior Professional Services Engineer at Aspire Technology3.5In my work with Symphony, the Rand Commander tool was vital for network planning. Its RAM Commander module excelled in efficiency but lacked user customization, unlike alternatives from Nokia and Huawei. The absence of a performance report scheduler was a notable limitation.
Group Information Technology Manager at Promoseven Holdings4.0I use Symphony as a cloud-based POS system for billing and menu creation. It's user-friendly and secure, allowing bulk menu updates easily. However, it's expensive, and training sessions need improvement, including offline modules for new employee training.
Sr PHP Developer ( TL) at IT MNC INDIA3.0I find Symphony and Laravel to be the most comfortable and lightweight frameworks for any developer. However, I believe Symphony could improve its continuous integration capabilities for a better experience.
PMO TI at SPX Capita3.5Symphony's overall functions are good, but there's room for improvement in integrating with other applications and addressing ticketing issues. Enhancing synchronization capabilities is crucial for better connectivity with various apps, ensuring a more seamless experience.
Chief Investment Officer at a financial services firm with 10,001+ employees4.0No summary available