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Niclas Junsved
CEO at Zington
Real User
Top 10
Good integration of all features; video conferencing could be improved
Pros and Cons
  • "Integration with document management capabilities and video conferencing."
  • "Lacking in more complex hierarchies for files and teams."

What is our primary use case?

We mainly use Microsoft Teams for our project teams, and of course also for remote virtual meetings. We mainly use it internally but also for external communication when we have remote meetings. We're customers and I'm the CEO of our company. 

What is most valuable?

The feature I find to be the most valuable is the integration with document management capabilities and video conferencing, screen sharing, etc. It's a powerful tool for when you need to work in teams and to communicate with storing files and meetings. I like Teams very much. 

What needs improvement?

I would like to see some improvement in the file hierarchy and team hierarchy. Right now it's not as powerful as when using SharePoint for files. They could develop more complex hierarchies for files and teams. I think there could also be improvement at the authorization level, who can see what and things like that. It's not that easy to work with.

I think the idea of authorization could be included as an additional feature. In addition the video conferencing is not as good as Zoom, which is a more powerful solution. Zoom provides the ability to see many people on the same screen and to break out into different virtual rooms. Those are a couple of features that Teams could implement. 

For how long have I used the solution?

I've been using this solution for two and a half years. 

What do I think about the stability of the solution?

This is an extremely stable solution. I think I restarted only a couple of times over the past  two and a half years. And in the last couple of months, of course, we've been using it all day and it's very stable.

What do I think about the scalability of the solution?

The solution scales automatically for our needs. We add users and it scales accordingly. 

How are customer service and technical support?

We've never had to contact technical support. 

How was the initial setup?

The initial setup is extremely straightforward. It's all Office 365 right so it's quite simple. We have two people in our company of 400 that can assist if we need anything. They deal with anything Microsoft related but they do other things as well, it's not a full-time job. 

What other advice do I have?

Potential users of the solution should be aware that it's very good at what it does as long as you don't try to stretch the usage to something that it isn't meant to do. It's mainly for internal communication and internal projects. It's not Slack and it's not Microsoft Yammer which is for larger organizations. This is really for small teams of up to 30 people. After that, it becomes clumsy and a bit rigid.

I would rate this solution a seven out of 10. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
System Engineer at a insurance company with 1,001-5,000 employees
Real User
Top 20
Easy to use and set up, includes Wiki software, the support is good, but the need better third-party integration
Pros and Cons
  • "What I like the most is the Wiki software that comes with Atlassian Confluence."
  • "I would like to see integration with Slack."

What is our primary use case?

In multiple organizations, we have been using Atlassian Confluence as a knowledge base, and for development. Our developers use it alongside Jira.

What is most valuable?

What I like the most is the Wiki software that comes with Atlassian Confluence.

The interface is good and it's pretty easy to use. Most developers have some experience with Jira, which makes it pretty easy for people to pick up. We don't usually need to provide them a string.

What needs improvement?

They can easily take on some of the features from Slack. 

They could try and copy Slack more and bring them into the market a bit quicker. That would be helpful for them.

I would like to see integration with Slack.

There could be improvements with the app ecosystem. For example, if we look at Teams, there is now an entire ecosystem. With Teams, you can essentially install any apps and do any integrations. Third-party, similar to Microsoft.

It's more about integrations with third parties. That is also something that could be better.

I think it can be more competitive, considering the competition they are now going to get from Slack and Teams. For example, if you look at Microsoft Teams, Microsoft is providing 365 for free with Slack.

For how long have I used the solution?

I have been using this solution for approximately seven years.

What do I think about the stability of the solution?

We have not had any issues.

What do I think about the scalability of the solution?

We have 1100 users.

How are customer service and technical support?

The customer support is pretty good. If you reach out to them, they are very helpful.

How was the initial setup?

The initial setup is pretty straightforward, I have never had any issues.

What's my experience with pricing, setup cost, and licensing?

When you purchase this solution you get some support.

Which other solutions did I evaluate?

Jira and Confluence go hand in hand. If it's for development, and if people have money to pay for one product only, they usually end up purchasing Jira, and not Confluence. 

But at the end of the day, it's an ecosystem. It really depends on how much you want to integrate and how much you want to dive into it.

What other advice do I have?

It really depends on what ecosystem they invest in and what they're looking for.

You have to look at the use case and if you already have an application in your ecosystem which is fit for purpose, you have to ask yourself, why you want to go out and pay for another product?

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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