Chatter vs Yammer comparison

Salesforce and Microsoft are both solutions in the Enterprise Social Software category. Salesforce is ranked #13, while Microsoft is ranked #4 with an average rating of 7.6. Salesforce holds a 3.3% mindshare in ESS, compared to Microsoft’s 5.2% mindshare. Additionally, 66% of Salesforce users are willing to recommend the solution, compared to 77% of Microsoft users who would recommend it.

Chatter

Read 12 Chatter reviews

639 Views
562 Comparison Views

66% willing to recommend

Yammer

Read 64 Yammer reviews

1,560 Views
1,404 Comparison Views

77% willing to recommend

Chatter

Yammer

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 23, 2025

Yammer and Chatter are enterprise collaboration tools. Chatter seems to have an advantage in feature richness, making it potentially superior for organizations deeply integrated with the Salesforce ecosystem.

Features: Chatter integrates seamlessly with the Salesforce platform, offering real-time updates, project tracking, and context-specific collaboration. Yammer provides robust integration with Microsoft Office 365, helping in document collaboration and organizational networking. Yammer also allows for community building within corporate environments, enabling efficient communication across dispersed teams.

Room for Improvement: Chatter can improve in areas such as expanding its feature set outside Salesforce to appeal to a broader audience, streamlining user experience for non-technical users, and enhancing its mobile app performance. Yammer can focus on increasing global adoption, simplifying its user interface for greater accessibility, and integrating more deeply with other Microsoft services for added functionality.

Ease of Deployment and Customer Service: Chatter is easily deployed within Salesforce, ideal for businesses already using Salesforce platforms. Yammer offers simplified integration with Microsoft products, making it accessible for those within the Office suite. Yammer is often praised for its responsive customer service, whereas Chatter emphasizes integrated solutions within its ecosystem.

Pricing and ROI: Yammer is considered cost-effective, typically included within Microsoft 365 plans, offering substantial ROI for existing Microsoft users. Chatter requires additional investment, particularly for premium Salesforce functionalities, but is valued for its comprehensive feature integration within Salesforce ecosystems.

To learn more, read our detailed Chatter vs. Yammer Report (Updated: March 2026).

Buyer's Guide

Chatter vs. Yammer

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Chatter

Ranking in Enterprise Social Software

13th

Average Rating

7.0

Reviews Sentiment

7.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Yammer

Ranking in Enterprise Social Software

4th

Average Rating

7.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of March 2026, in the Enterprise Social Software category, the mindshare of Chatter is 3.3%, down from 4.0% compared to the previous year. The mindshare of Yammer is 5.2%, down from 6.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Social Software Mindshare Distribution
Product	Mindshare (%)
Yammer	5.2%
Chatter	3.3%
Other	91.5%

Enterprise Social Software

Featured Reviews

it_user669357

Salesforce Senior Cloud Consultant at a tech services company with 11-50 employees

Contextualized collaboration on records allows you to have historical conversations that are accessible by other users.

Chatter is a great way to connect your users, especially if your team is working in multiple time zones or locations. If you're struggling with why to use collaboration tools at all, I'd suggest you watch this video. One the best examples that I've seen is a property team who were managing the entire process from leasing properties with branding to shop merges via Salesforce. All of their notifications were email-based and they were getting 100s per day. By moving these alerts to automated posts into particular groups, the users could not only access multiple updates by using digests instead of per alert, but also choose to control who (group members) and how often they get those alerts.

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Deep Bhowmik

Senior Technical Product Manager at a manufacturing company with 10,001+ employees

Creates user groups and streamlines communication

I think we should have some improvements in Yammer, similar to what we have in Facebook and others, where we can have targeted communications, so that we can filter some communications to go to a specific subset of that group, not to everybody. We would love to have some AI technologies included in Yammer, but I do not have a specific use case in mind right now.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It offers more than what you are looking for, for example, file sharing and "mentions"."

"The conversation function to engage different groups is the most valuable feature."

"It helped us to strengthen our digital community all over the world with a dedicated group to share project information and best practices."

"It is now possible to share information instantly with all the company without sending emails, but also looking for a topic using the search function."

"Salesforce being the number one cloud-based CRM product, I think one can recommend it in the first go."

"Salesforce Chatter allows for contextualized collaboration on records that allows you to have historical conversations, which are easily accessible by other users."

"I love the streaming feed of information from the people that I'm following that encourages collaboration at a business level."

"Integration into SharePoint is a valuable feature as it provides better exposure and access to users."

"The most valuable feature of Yammer is its interface."

"The initial setup was simple and straightforward."

"Yammer provides a simple to use, intuitive platform for enterprise collaboration within the social networking information model."

"The solution was stable."

"The most valuable feature is the ability to reach all parts of the organisation to share ideas and best practices."

"Yammer is suitable for an organization that has many branches or offices."

"The tool allows us to post and keep track of company buzz and events without relying on email."

More Yammer pros

Cons

"I would rate the technical support a 7/10 because Salesforce has its own way of looking at technical issues and sometimes takes its own time to implement or release changes as per their convenience."

"The storage of documents was quite limited when we used the tool."

"Chatter invites should be possible from the UI on opportunity records."

"I wish an organization could create a company-wide Chatter that automatically follows everyone else in the company so that widespread access was guaranteed."

"Live consumption of the communication needs to be improved so that it can offer more features similar to Twitter/Slack, such as a live rolling news feed, notification bells (to avoid email alerts), ability to share multiple files or actions in one post, etc."

"We would not select them again."

"We tried to integrate into SharePoint, but it was not really efficient."

"The lack of integration into the Microsoft Office 365 made it difficult to champion throughout the organization."

"There are many competitors that are overlapping. Since Microsoft bought Yammer, it tends to be in the shadow."

"There is room for improvement in the customization and administration aspects of the product."

"It looks slightly less clean on Chrome compared to Microsoft Edge, but it's a minor difference. There is room for improvement in user experience, like positions of elements."

"I've found Team or Skype for Business are more useful than Yammer."

"However, it was mostly slow, clunky, and frustrating to use."

"They need to somehow enable better document sharing features. They need to provide joint drafting of documents."

More Yammer cons

Pricing and Cost Advice

Information not available

"We get it as part of our Office 365 subscriptions, so I don't think we pay any additional cost for Yammer. It's included in the Office 365 subscriptions."

"Yammer is a pretty cheap solution, and it's included in multiple subscriptions."

"I don't know about the pricing. Now that Microsoft has bought Yammer, it should be a part of our subscriptions for Office 365."

"Compared to other products like Amazon, Yammer's pricing is fine."

"The pricing is not bad."

"Its cost is included in the license bundle for Microsoft."

"I think that there is a need to make yearly payments towards the licensing costs of the solution."

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Comparison Review

it_user8913

Developer with 51-200 employees

Aug 22, 2013

Yammer vs. SP Social in 2013

There are several discussions on SharePoint’s social strategy going on at the moment. I had some great discussions with my MVP mate Adis during Summit last week. Since #SPC12 almost every SharePoint addicted developer, it-pro, power user has reviewed Yammer. If you don’t know what Yammer is, here a…

Read full review

Top Industries

By visitors reading reviews

No data available

Manufacturing Company

15%

Marketing Services Firm

13%

Performing Arts

10%

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	2
Large Enterprise	1

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	11
Large Enterprise	31

Questions from the Community

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What do you like most about Yammer?

We can send out notifications and ask questions using Yammer.

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What needs improvement with Yammer?

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What is your primary use case for Yammer?

We create user groups in Yammer, so we use it mainly for communications and engagement. The features in Yammer that I find most beneficial for team collaboration, communication, and engagement are ...

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Comparisons

Slack Business - Enterprise vs Chatter

Compared 33% of the time

Microsoft Teams vs Chatter

Compared 28% of the time

BA Insight vs Chatter

Compared 9% of the time

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SAP Jam vs Yammer

Compared 15% of the time

Workplace by Facebook vs Yammer

Compared 13% of the time

Slack Business - Enterprise vs Yammer

Compared 11% of the time

Microsoft Teams vs Yammer

Compared 9% of the time

Atlassian Confluence vs Yammer

Compared 7% of the time

More Yammer Competitors

Product Reports

Buyer's Guide

Chatter

March 2026

Download Chatter product report

Buyer's Guide

Yammer

February 2026

Download Yammer product report

Overview

Chatter is a part of the sales cloud service that SalesForce1 provides for businesses looking to optimize their efficiency by transferring most or all of their data onto a cloud server. Chatter is the social media platform aspect of this service. It has many functions, including the capability to post comments as status updates for others to view, a news feed to receive these updates immediately, user profiles, and groups.

Chatter is used widely to cut out the kind of inefficiencies that come from having a sprawling network of team members and locations for data that frequently never come together despite the fact that they are a9ll needed for the same project. With this service, team members are able to share,collaborate, and discuss ideas about their project, tweak each others progress, and create a more productive work force overall.

Salesforce

Yammer is an enterprise social network that allows employees,managers, executives, teams and different office branches to engage,collaborate and innovate over one interactive virtual network.

Yammer creates a social workplace that drives innovationthrough the sharing of ideas and business intelligence, boosts productivity inteams and projects, and encourages communication and connectivity betweenemployees, no matter where they are located.

Microsoft

Sample Customers

Coca Cola Enterprise, Blue Shield of California, Stanley Black & Decker, Wells Fargo Bank, Phillips, Toyota Motors, American Red Cross, Time Warner Cable, Virgin America,Canon, and Bayer Pharmaceuticals.

Verizon, Rakuten,Nationwide, DHL, Westfield, Telefonica, 7-Eleven, Red Robin, Intuit, eBay,Darden, Suncorp, Tyco, Xerox, and ModCloth.

Buyer's Guide

Chatter vs. Yammer

March 2026

Free Report: Chatter vs. Yammer

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