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Chatter vs Yammer comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 23, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Chatter
Ranking in Enterprise Social Software
13th
Average Rating
7.0
Reviews Sentiment
7.9
Number of Reviews
12
Ranking in other categories
No ranking in other categories
Yammer
Ranking in Enterprise Social Software
5th
Average Rating
7.4
Reviews Sentiment
6.9
Number of Reviews
64
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2026, in the Enterprise Social Software category, the mindshare of Chatter is 2.8%, down from 3.5% compared to the previous year. The mindshare of Yammer is 5.3%, down from 6.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Social Software Mindshare Distribution
ProductMindshare (%)
Yammer5.3%
Chatter2.8%
Other91.9%
Enterprise Social Software
 

Featured Reviews

it_user669357 - PeerSpot reviewer
Salesforce Senior Cloud Consultant at a tech services company with 11-50 employees
Contextualized collaboration on records allows you to have historical conversations that are accessible by other users.
Chatter is a great way to connect your users, especially if your team is working in multiple time zones or locations. If you're struggling with why to use collaboration tools at all, I'd suggest you watch this video. One the best examples that I've seen is a property team who were managing the entire process from leasing properties with branding to shop merges via Salesforce. All of their notifications were email-based and they were getting 100s per day. By moving these alerts to automated posts into particular groups, the users could not only access multiple updates by using digests instead of per alert, but also choose to control who (group members) and how often they get those alerts.
DB
Senior Technical Product Manager at a manufacturing company with 10,001+ employees
Creates user groups and streamlines communication
I think we should have some improvements in Yammer, similar to what we have in Facebook and others, where we can have targeted communications, so that we can filter some communications to go to a specific subset of that group, not to everybody. We would love to have some AI technologies included in Yammer, but I do not have a specific use case in mind right now.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Salesforce Chatter allows for contextualized collaboration on records that allows you to have historical conversations, which are easily accessible by other users."
"It offers more than what you are looking for, for example, file sharing and "mentions"."
"It is now possible to share information instantly with all the company without sending emails, but also looking for a topic using the search function."
"It helped us to strengthen our digital community all over the world with a dedicated group to share project information and best practices."
"Salesforce being the number one cloud-based CRM product, I think one can recommend it in the first go."
"I love the streaming feed of information from the people that I'm following that encourages collaboration at a business level."
"The conversation function to engage different groups is the most valuable feature."
"The most valuable aspect of the solution is that anyone can post anything, it's free and people can do it on their own without having to translate to publish, and it's really easy to use."
"Increased collaboration between geographically distributed teams."
"Integration into SharePoint is a valuable feature as it provides better exposure and access to users."
"It was reasonably good at creating online communities of interest."
"There are so many features, everything you could ever want, which is great for team collaboration."
"I consider Yammer to be the best business collaborative tool."
"The product has allowed cross-functional discussions across every business group throughout the company."
"Yammer has allowed the entire company to be able to communicate with each other when the company has internal employees from all over the world."
 

Cons

"I would rate the technical support a 7/10 because Salesforce has its own way of looking at technical issues and sometimes takes its own time to implement or release changes as per their convenience."
"I wish an organization could create a company-wide Chatter that automatically follows everyone else in the company so that widespread access was guaranteed."
"The storage of documents was quite limited when we used the tool."
"Chatter invites should be possible from the UI on opportunity records."
"We would not select them again."
"Live consumption of the communication needs to be improved so that it can offer more features similar to Twitter/Slack, such as a live rolling news feed, notification bells (to avoid email alerts), ability to share multiple files or actions in one post, etc."
"I'll give it a six out of ten because I'm comparing it to what's out there."
"I would like to see a fancier user interface. That is one of the weak points of Yammer."
"There needs to be access to a channel, without the need to sign-in."
"The solution must be able to stream by itself, without integration, the same way that you are able to do it on Facebook Live, Instagram, etc. Streaming must be embedded into it."
"There's always going to be room for improvement, because it's not the answer for everything."
"We tried to integrate into SharePoint, but it was not really efficient."
"Cannot import or invite bulk users from an Active Directory security group."
"I faced some issues with Yammer's mobile app when I shifted from Android to iPhone, and it got a little bit tricky to use it on an iPhone, which took away some of my time."
 

Pricing and Cost Advice

Information not available
"Yammer is a pretty cheap solution, and it's included in multiple subscriptions."
"I think that there is a need to make yearly payments towards the licensing costs of the solution."
"Compared to other products like Amazon, Yammer's pricing is fine."
"I don't know about the pricing. Now that Microsoft has bought Yammer, it should be a part of our subscriptions for Office 365."
"The pricing is not bad."
"Its cost is included in the license bundle for Microsoft."
"We get it as part of our Office 365 subscriptions, so I don't think we pay any additional cost for Yammer. It's included in the Office 365 subscriptions."
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Top Industries

By visitors reading reviews
No data available
Manufacturing Company
12%
Marketing Services Firm
10%
Construction Company
9%
Outsourcing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise2
Large Enterprise1
By reviewers
Company SizeCount
Small Business24
Midsize Enterprise11
Large Enterprise31
 

Questions from the Community

Ask a question
Earn 20 points
What needs improvement with Yammer?
I think we should have some improvements in Yammer, similar to what we have in Facebook and others, where we can have targeted communications, so that we can filter some communications to go to a s...
What is your primary use case for Yammer?
We create user groups in Yammer, so we use it mainly for communications and engagement. The features in Yammer that I find most beneficial for team collaboration, communication, and engagement are ...
What advice do you have for others considering Yammer?
I would recommend Yammer to others if someone wants to communicate with a big team and needs a good communication platform. I cannot think of any advice or recommendation to share with users who wo...
 

Comparisons

 

Overview

 

Sample Customers

Coca Cola Enterprise, Blue Shield of California, Stanley Black & Decker, Wells Fargo Bank, Phillips, Toyota Motors, American Red Cross, Time Warner Cable, Virgin America,Canon, and Bayer Pharmaceuticals.
Verizon, Rakuten,Nationwide, DHL, Westfield, Telefonica, 7-Eleven, Red Robin, Intuit, eBay,Darden, Suncorp, Tyco, Xerox, and ModCloth.
Find out what your peers are saying about Chatter vs. Yammer and other solutions. Updated: April 2026.
893,311 professionals have used our research since 2012.