Chatter vs Yammer comparison

Yammer and Chatter are enterprise collaboration tools. Chatter seems to have an advantage in feature richness, making it potentially superior for organizations deeply integrated with the Salesforce ecosystem.

Features: Chatter integrates seamlessly with the Salesforce platform, offering real-time updates, project tracking, and context-specific collaboration. Yammer provides robust integration with Microsoft Office 365, helping in document collaboration and organizational networking. Yammer also allows for community building within corporate environments, enabling efficient communication across dispersed teams.

Room for Improvement: Chatter can improve in areas such as expanding its feature set outside Salesforce to appeal to a broader audience, streamlining user experience for non-technical users, and enhancing its mobile app performance. Yammer can focus on increasing global adoption, simplifying its user interface for greater accessibility, and integrating more deeply with other Microsoft services for added functionality.

Ease of Deployment and Customer Service: Chatter is easily deployed within Salesforce, ideal for businesses already using Salesforce platforms. Yammer offers simplified integration with Microsoft products, making it accessible for those within the Office suite. Yammer is often praised for its responsive customer service, whereas Chatter emphasizes integrated solutions within its ecosystem.

Pricing and ROI: Yammer is considered cost-effective, typically included within Microsoft 365 plans, offering substantial ROI for existing Microsoft users. Chatter requires additional investment, particularly for premium Salesforce functionalities, but is valued for its comprehensive feature integration within Salesforce ecosystems.