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Chatter vs Yammer comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 23, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Chatter
Ranking in Enterprise Social Software
14th
Average Rating
7.0
Reviews Sentiment
7.9
Number of Reviews
12
Ranking in other categories
No ranking in other categories
Yammer
Ranking in Enterprise Social Software
6th
Average Rating
7.4
Reviews Sentiment
6.9
Number of Reviews
64
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2026, in the Enterprise Social Software category, the mindshare of Chatter is 2.6%, down from 4.1% compared to the previous year. The mindshare of Yammer is 5.3%, down from 6.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Social Software Mindshare Distribution
ProductMindshare (%)
Yammer5.3%
Chatter2.6%
Other92.1%
Enterprise Social Software
 

Featured Reviews

it_user669357 - PeerSpot reviewer
Salesforce Senior Cloud Consultant at a tech services company with 11-50 employees
Contextualized collaboration on records allows you to have historical conversations that are accessible by other users.
Chatter is a great way to connect your users, especially if your team is working in multiple time zones or locations. If you're struggling with why to use collaboration tools at all, I'd suggest you watch this video. One the best examples that I've seen is a property team who were managing the entire process from leasing properties with branding to shop merges via Salesforce. All of their notifications were email-based and they were getting 100s per day. By moving these alerts to automated posts into particular groups, the users could not only access multiple updates by using digests instead of per alert, but also choose to control who (group members) and how often they get those alerts.
DB
Senior Technical Product Manager at a manufacturing company with 10,001+ employees
Creates user groups and streamlines communication
I think we should have some improvements in Yammer, similar to what we have in Facebook and others, where we can have targeted communications, so that we can filter some communications to go to a specific subset of that group, not to everybody. We would love to have some AI technologies included in Yammer, but I do not have a specific use case in mind right now.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Salesforce Chatter allows for contextualized collaboration on records that allows you to have historical conversations, which are easily accessible by other users."
"It helped us to strengthen our digital community all over the world with a dedicated group to share project information and best practices."
"It is now possible to share information instantly with all the company without sending emails, but also looking for a topic using the search function."
"I love the streaming feed of information from the people that I'm following that encourages collaboration at a business level."
"Salesforce being the number one cloud-based CRM product, I think one can recommend it in the first go."
"It offers more than what you are looking for, for example, file sharing and "mentions"."
"The conversation function to engage different groups is the most valuable feature."
"I have found it to be a good tool for building communities and for improving communication."
"I find it quite simple and intuitive. It's similar to using a more user-friendly interface for SharePoint. It integrates seamlessly with the browser, so you hardly notice you're using it."
"The design of the solution is its most valuable feature."
"The most valuable feature of Yammer is its interface."
"The initial setup was simple and straightforward."
"Yammer was an outstanding performer in the collaborative platform category."
"Yammer is a good collaboration tool for the entire organization."
"Yammer is useful since it is a product you can easily integrate into our system since Microsoft supports it."
 

Cons

"I would rate the technical support a 7/10 because Salesforce has its own way of looking at technical issues and sometimes takes its own time to implement or release changes as per their convenience."
"We would not select them again."
"I wish an organization could create a company-wide Chatter that automatically follows everyone else in the company so that widespread access was guaranteed."
"Live consumption of the communication needs to be improved so that it can offer more features similar to Twitter/Slack, such as a live rolling news feed, notification bells (to avoid email alerts), ability to share multiple files or actions in one post, etc."
"Chatter invites should be possible from the UI on opportunity records."
"The storage of documents was quite limited when we used the tool."
"Yammer is not as feature rich as the most mature offering in this space, Jive, however it makes up for this with strikingly intuitive ease of use and a much lower cost."
"There needs to be access to a channel, without the need to sign-in."
"There's always going to be room for improvement, because it's not the answer for everything."
"There are many competitors that are overlapping. Since Microsoft bought Yammer, it tends to be in the shadow."
"It has a very limited use."
"Customer Service: Good through YCN, but sometimes I got frustrated by translation issue."
"Integration with other Office 365 products is still weak, because Yammer initially wasn't a Microsoft product."
"The ability to edit posts can be frustrating for some."
 

Pricing and Cost Advice

Information not available
"Its cost is included in the license bundle for Microsoft."
"We get it as part of our Office 365 subscriptions, so I don't think we pay any additional cost for Yammer. It's included in the Office 365 subscriptions."
"Yammer is a pretty cheap solution, and it's included in multiple subscriptions."
"I think that there is a need to make yearly payments towards the licensing costs of the solution."
"Compared to other products like Amazon, Yammer's pricing is fine."
"The pricing is not bad."
"I don't know about the pricing. Now that Microsoft has bought Yammer, it should be a part of our subscriptions for Office 365."
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Top Industries

By visitors reading reviews
Construction Company
19%
Financial Services Firm
14%
Manufacturing Company
12%
Comms Service Provider
12%
Construction Company
16%
Outsourcing Company
12%
Financial Services Firm
10%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise2
Large Enterprise1
By reviewers
Company SizeCount
Small Business24
Midsize Enterprise11
Large Enterprise31
 

Questions from the Community

Ask a question
Earn 20 points
What needs improvement with Yammer?
I think we should have some improvements in Yammer, similar to what we have in Facebook and others, where we can have targeted communications, so that we can filter some communications to go to a s...
What is your primary use case for Yammer?
We create user groups in Yammer, so we use it mainly for communications and engagement. The features in Yammer that I find most beneficial for team collaboration, communication, and engagement are ...
What advice do you have for others considering Yammer?
I would recommend Yammer to others if someone wants to communicate with a big team and needs a good communication platform. I cannot think of any advice or recommendation to share with users who wo...
 

Comparisons

 

Overview

 

Sample Customers

Coca Cola Enterprise, Blue Shield of California, Stanley Black & Decker, Wells Fargo Bank, Phillips, Toyota Motors, American Red Cross, Time Warner Cable, Virgin America,Canon, and Bayer Pharmaceuticals.
Verizon, Rakuten,Nationwide, DHL, Westfield, Telefonica, 7-Eleven, Red Robin, Intuit, eBay,Darden, Suncorp, Tyco, Xerox, and ModCloth.
Find out what your peers are saying about Chatter vs. Yammer and other solutions. Updated: August 2026.
908,858 professionals have used our research since 2012.