Slack Business - Enterprise vs Symphony comparison

Slack and Symphony are both solutions in the Enterprise Social Software category. Slack is ranked #2 with an average rating of 8.5, while Symphony is ranked #7 with an average rating of 7.0. Slack holds a 15.8% mindshare in ESS, compared to Symphony’s 7.2% mindshare. Additionally, 93% of Slack users are willing to recommend the solution, compared to 83% of Symphony users who would recommend it.

Slack Business - Enterprise

Read 78 Slack Business - Enterprise reviews

1,720 Views
1,393 Comparison Views

93% willing to recommend

Symphony

Read 5 Symphony reviews

606 Views
533 Comparison Views

83% willing to recommend

Slack Business - Enterprise

Symphony

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Executive SummaryUpdated on Aug 4, 2025

Slack Business - Enterprise and Symphony are competitors in the business communication platform category. Symphony stands out for its security and compliance features essential for regulated industries, while Slack appeals to a wider range of sectors due to its extensive functionality and integrations.

Features: Slack Business - Enterprise offers comprehensive integrations, intuitive communication channels, and customizable workflows, enhancing collaboration. Symphony emphasizes security, providing encryption and privacy controls tailored for financial services and legal industries.

Room for Improvement: Slack could improve its security features to appeal to more regulated industries and expand its specialized compliance capabilities. Symphony might benefit from enhancing its integration options, improving user interface flexibility, and expanding community resources for better user assistance.

Ease of Deployment and Customer Service: Slack’s deployment is straightforward with extensive documentation and responsive support facilitating easy onboarding. Symphony's deployment is tailored, often requiring dedicated training due to its security emphasis, but could improve by simplifying this process.

Pricing and ROI: Slack Business - Enterprise offers flexible pricing tiers accommodating various business sizes, promising ROI through efficiency. Symphony, while potentially more costly, provides ROI through industry-specific features crucial for regulatory compliance, justifying its price within targeted sectors.

To learn more, read our detailed Slack Business - Enterprise vs. Symphony Report (Updated: September 2025).

Buyer's Guide

Slack Business - Enterprise vs. Symphony

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Slack Business - Enterprise

Ranking in Enterprise Social Software

2nd

Average Rating

8.4

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Symphony

Ranking in Enterprise Social Software

7th

Average Rating

7.2

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2025, in the Enterprise Social Software category, the mindshare of Slack Business - Enterprise is 15.8%, up from 10.8% compared to the previous year. The mindshare of Symphony is 7.2%, up from 5.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Social Software Market Share Distribution
Product	Market Share (%)
Slack Business - Enterprise	15.8%
Symphony	7.2%
Other	77.0%

Enterprise Social Software

Featured Reviews

Awais Mehmood

Webflow Developer at Qureos

Automation features and user-friendly interface support seamless communication

Slack is very supportive in terms of communication between my colleagues and clients. While working with the reimbursement feature, I found the automation capabilities on Slack to be incredibly useful, allowing me to automate messages for specific dates or times and even to greet someone on their birthday. I haven't specifically used the channel organization feature of Slack, as I am added to channels, but I use it with Airtable, which automates notifications to a specific Slack channel when a user fills out a form on our website. In my experience, Slack is a stable product for communication, and I appreciate its automation features and integration of AI capabilities for enhancing specific functions.

Read full review

Nenad Pejcic

Senior Professional Services Engineer at Aspire Technology

Makes tasks like network planning and performance monitoring much easier

I have experience with solutions from other vendors like Nokia, Huawei, and Tyson. The main pros of Symphony, in comparison, are the modules that provide a comprehensive overview and the automation features for planning data. These aspects are notably beneficial and stand out. On the downside, the major cons revolve around user customization. Unlike other vendors where you can create your reports and customize navigation, Symphony's user optimization in the SCAP module is limited. This lack of flexibility is a significant drawback, especially when compared to other solutions. Overall, while certain modules like those related to SolarWinds are straightforward and comparable, Symphony falls short in terms of user customization.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"You can create channels between teams internally and externally, which is great. There is a lot of security with Slack internal, which is what I value."

"Slack is very supportive in terms of communication between my colleagues and clients."

"Nowadays, we don't need to visit an HR portal. Our marketing and human resources teams directly share details about birthdays, upcoming events, and important dates in Slack. Whether it's a training event, a company-wide gathering, or a social event, all the information is shared there. This keeps us all updated."

"We use Slack for general communication, conference calls, and sharing screens because we have people working from different countries."

"I like the tool's ability to send voice mail. We can also search for conversations easily in Slack."

"I use Slack for communication with my colleagues."

"Its intuitive design makes it easy to use and understand, hence we do not have a need to spend much on educating our teams."

"The most valuable feature is the screen sharing, which works well."

More Slack Business - Enterprise pros

"Symphony and Laravel are the most comfortable frameworks for any developer. It is also lightweight."

"The overall functions are good."

"I found the RAM Commander module in Symphony to be the most valuable."

"The solution is user-friendly, and it is very good security-wise."

"The entire product is good."

Cons

"Slack feels clustered and hence it should improve its design and UI."

"The way groups are created on slack could be improved. Once you create a group of people, you can't add additional people unless you convert it to a channel."

"Notifications are not as good as they could be (especially for mobile)."

"When someone responds to my message in Slack, a new window opens. There should be an option to roll down the answers."

"We’d like it to have more capability for everyone to work on one doc in real time all at once."

"From my perspective, a disadvantage of Slack compared to Teams is that connecting between the apps can be a bit difficult."

"The UI could be a little bit better."

"Slack could add additional and better integrations."

More Slack Business - Enterprise cons

"The solution needs to improve CI."

"To improve the situation, enhancing the functionality for integrating with other applications and addressing ticketing issues is crucial."

"The solution is very expensive, and its pricing could be improved."

"The area that needs to be improved is modular asset management. When we are uploading the assets in bulk, it is not aligned."

"Compared to established vendors, it lacks user flexibility and customization, especially in the PM module."

Pricing and Cost Advice

"We use the free version that does not have a license."

"It is an affordable solution."

"The solution is cheap in my country."

"It is an expensive tool. We pay 15 to 20 USD monthly per user."

"When it comes to pricing, it is on the expensive side."

"It is less expensive than one of its competitors."

"I would rate the tool's pricing a four out of ten."

"The solution is expensive."

More Slack Business - Enterprise pricing and cost advice

"Symphony is expensive."

"It's a costly product, but the number of available features justifies it."

"It is fairly an expensive product, but works for us."

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Top Industries

By visitors reading reviews

Performing Arts

17%

Computer Software Company

12%

Financial Services Firm

12%

University

Financial Services Firm

64%

University

Retailer

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	54
Midsize Enterprise	13
Large Enterprise	21

No data available

Questions from the Community

What do you like most about Slack?

Nowadays, we don't need to visit an HR portal. Our marketing and human resources teams directly share details about birthdays, upcoming events, and important dates in Slack. Whether it's a training...

See all answers

What is your experience regarding pricing and costs for Slack?

I am not aware of pricing, setup costs, or licensing, due to my company's partnership with Slack.

See all answers

What needs improvement with Slack?

From my perspective, a disadvantage of Slack compared to Teams is that connecting between the apps can be a bit difficult. In Teams, all applications available in the Microsoft launchpad are easily...

See all answers

What do you like most about Symphony?

Symphony and Laravel are the most comfortable frameworks for any developer. It is also lightweight.

See all answers

What is your experience regarding pricing and costs for Symphony?

Symphony is expensive.

See all answers

What needs improvement with Symphony?

The solution needs to improve CI.

See all answers

Comparisons

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Compared 12% of the time

SAP Jam vs Slack Business - Enterprise

Compared 11% of the time

ChatWork vs Slack Business - Enterprise

Compared 10% of the time

Microsoft Teams vs Slack Business - Enterprise

Compared 10% of the time

Jive vs Slack Business - Enterprise

Compared 9% of the time

More Slack Business - Enterprise Competitors

Microsoft Teams vs Symphony

Compared 46% of the time

Mattermost vs Symphony

Compared 14% of the time

More Symphony Competitors

Product Reports

Buyer's Guide

Slack Business - Enterprise

September 2025

Download Slack Business - Enterprise product report

Buyer's Guide

Enterprise Social Software

September 2025

Download Symphony product report

Overview

Slack Business - Enterprise facilitates team communication and collaboration with integration capabilities and a user-friendly interface, supporting mobile and web platforms. It enhances productivity through efficient organization, instant communication, and extensive customization options.

Designed for seamless integration with apps and services, Slack Business - Enterprise provides efficient organization through channels and threads, instant communication, file sharing, and video calls. Productivity is boosted via notifications, reminders, bots, and automation. Customization enhances the user experience, promoting collaboration. However, improvement areas include video chat, meeting functions, and third-party tool integration. Users prioritize enhanced UI, security, and document collaboration, alongside better scalability, stability, and attachment browsing capabilities.

What are the key features of Slack Business - Enterprise?

Seamless Integration: Connect with a range of apps and services to streamline operations.
Efficient Organization: Utilize channels and threads for organized communication.
Instant Communication: Facilitate real-time messaging for immediate interaction.
File Sharing: Share documents and media effortlessly within the platform.
Video Calls: Support for video meetings with screen sharing capabilities.
Automation: Boost productivity with notifications, reminders, and bots.
Customization: Tailor UI and integrations to enhance the user experience.
Search Function: Easily locate past messages and information.

What benefits and ROI should users consider?

Enhanced Collaboration: Facilitates teamwork with organized channels and real-time messaging.
Improved Productivity: Automation and integrations streamline workflow processes.
Flexibility: Mobile and web platform support suits diverse work environments.
Customizability: Tailor functionalities to specific needs for better engagement.
Integration Capabilities: Connect with tools like Google Drive and Zoom to enhance workflows.

Slack Business - Enterprise is widely used across various industries, serving as a communication hub within organizations. Its features support internal and external communication, project management, and workflow optimization. Industries benefit from its integration with Google Drive and Zoom, enabling efficient collaboration and streamlined operations.

Slack

Symphony’s secure, cloud-based communications service delivers the next wave in organizational productivity where markets and individuals come together to create vibrant communities in which to share content, insights and opinions without compromising on organizational compliance.

Symphony

Sample Customers

Strava, The New York Times, Spotify, Blue Bottle Coffee Company, Eventbrite, Box, Circa, Stripe

BNP Paribas, HSBC, Deutsche Bank, Citi, Credit Suisse, JP Morgan Chase

Buyer's Guide

Slack Business - Enterprise vs. Symphony

September 2025

Free Report: Slack Business - Enterprise vs. Symphony

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