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Slack Business - Enterprise vs Symphony comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Feb 15, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Slack Business - Enterprise
Ranking in Enterprise Social Software
1st
Average Rating
8.4
Reviews Sentiment
5.6
Number of Reviews
83
Ranking in other categories
No ranking in other categories
Symphony
Ranking in Enterprise Social Software
12th
Average Rating
7.2
Reviews Sentiment
6.8
Number of Reviews
5
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2026, in the Enterprise Social Software category, the mindshare of Slack Business - Enterprise is 9.6%, down from 14.7% compared to the previous year. The mindshare of Symphony is 3.0%, down from 6.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Social Software Mindshare Distribution
ProductMindshare (%)
Slack Business - Enterprise9.6%
Symphony3.0%
Other87.4%
Enterprise Social Software
 

Featured Reviews

Akhil Viswam - PeerSpot reviewer
Senior Consultant at a consultancy with 10,001+ employees
Threaded collaboration has transformed how our team tracks tickets and monitors automation updates
One suggestion I would make for improving Slack Business - Enterprise is the support of multimedia such as images and videos that we can easily share through Slack. That would be great. Additionally, another thing is AI integration; if Slack has some AI capabilities to get insights about conversations or summarization, that would be a great feature. If Slack has an AI feature that can summarize a particular Slack thread and provide a summary of that, that would be a great feature for us. I would rate it a ten if it comes with some AI features, particularly using generative AI to produce summarization and other kinds of insights from communication in a more secure, data-secure way.
Nenad Pejcic - PeerSpot reviewer
Senior Professional Services Engineer at Aspire Technology
Makes tasks like network planning and performance monitoring much easier
I have experience with solutions from other vendors like Nokia, Huawei, and Tyson. The main pros of Symphony, in comparison, are the modules that provide a comprehensive overview and the automation features for planning data. These aspects are notably beneficial and stand out. On the downside, the major cons revolve around user customization. Unlike other vendors where you can create your reports and customize navigation, Symphony's user optimization in the SCAP module is limited. This lack of flexibility is a significant drawback, especially when compared to other solutions. Overall, while certain modules like those related to SolarWinds are straightforward and comparable, Symphony falls short in terms of user customization.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Slack is a very stable product."
"It offers customization options for various applications, including integrations with Zoom for video calls and a wide range of other integration plugins."
"In managing releases via Slack channels, one major advantage over Teams is the ability to have threaded discussions, which helps in catching up on relevant discussions without the distraction of interleaved conversations."
"It has become easier to use than Teams, which is the main benefit of Slack Business - Enterprise; it is simple and connected."
"In my opinion, the integrations feature is the most powerful feature because some issues are of immediate priority and we want to get the notification promptly, and through the Jira plug-in, we are getting those."
"Slack is very supportive in terms of communication between my colleagues and clients."
"In the cases where it fits best with the team, Slack can be a replacement and enhancement to collaboration, increased productivity, and reduced clutter in email."
"Its intuitive design makes it easy to use and understand, hence we do not have a need to spend much on educating our teams."
"The entire product is good."
"The solution is user-friendly, and it is very good security-wise."
"Symphony and Laravel are the most comfortable frameworks for any developer. It is also lightweight."
"The entire product is good, and the number of available features justifies its cost."
"The overall functions are good."
"I found the RAM Commander module in Symphony to be the most valuable."
 

Cons

"I'd like the ability to re-organize the channels in my list. You can favorite a channel but you can't organize them in a specific order that fits your everyday use."
"Slack does not have videoconferencing capabilities, which would have been nice."
"The product crashes when I use it on the desktop."
"Readability. It's disputed but HipChat is winning this battle due to the larger reading screen space."
"Slack's Canvas feature could be improved in terms of its user experience."
"Archiving for direct messages made tracking back conversations very difficult once the group started to grow large."
"Better ways to help people get up to date when away from a conversation for a long time, or after bursts of a particular discussion."
"Now I have set it to start automatically, but before that when I was launching manually, there was a strange way to log in, not like just clicking on an icon and being instantly locked."
"To improve the situation, enhancing the functionality for integrating with other applications and addressing ticketing issues is crucial."
"Compared to established vendors, it lacks user flexibility and customization, especially in the PM module."
"The area that needs to be improved is modular asset management. When we are uploading the assets in bulk, it is not aligned."
"The solution needs to improve CI."
"The solution is very expensive, and its pricing could be improved."
 

Pricing and Cost Advice

"The solution is cheap in my country."
"The tool's pricing could be cheaper."
"The solution’s pricing is cheap."
"It is an expensive tool. We pay 15 to 20 USD monthly per user."
"Slack is definitely worth the money."
"The solution is expensive."
"It's on the more expensive side."
"The pricing can range up to about twenty bucks a user. You can spend a lot of money, especially if you're talking about thousands of users. Generally speaking, Slack is less expensive than Teams. Slack doesn't include all the bells and whistles that Teams does. So you can go from a $6 license in Microsoft 365 to a $50 license per user per month, and there's a lot more you can do in the $50 license."
"It's a costly product, but the number of available features justifies it."
"It is fairly an expensive product, but works for us."
"Symphony is expensive."
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Top Industries

By visitors reading reviews
Outsourcing Company
17%
Financial Services Firm
11%
Construction Company
9%
Performing Arts
8%
Financial Services Firm
39%
Comms Service Provider
7%
Outsourcing Company
6%
Media Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business59
Midsize Enterprise13
Large Enterprise25
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Slack?
I am not aware of pricing, setup costs, or licensing, due to my company's partnership with Slack.
What needs improvement with Slack?
I am uncertain how Slack Business - Enterprise can be improved. Better notification controls, improved threading, and more integrations are all good features that seem relevant.
What is your primary use case for Slack?
My main use case for Slack Business - Enterprise is connecting between different teams and facilitating communication for teams. A quick, specific example of how my teams use Slack Business - Enter...
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Overview

 

Sample Customers

Strava, The New York Times, Spotify, Blue Bottle Coffee Company, Eventbrite, Box, Circa, Stripe
BNP Paribas, HSBC, Deutsche Bank, Citi, Credit Suisse, JP Morgan Chase
Find out what your peers are saying about Slack Business - Enterprise vs. Symphony and other solutions. Updated: November 2026.
920,939 professionals have used our research since 2012.