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Slack Business - Enterprise vs Symphony comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 4, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Slack Business - Enterprise
Ranking in Enterprise Social Software
2nd
Average Rating
8.4
Reviews Sentiment
7.5
Number of Reviews
76
Ranking in other categories
No ranking in other categories
Symphony
Ranking in Enterprise Social Software
7th
Average Rating
7.2
Reviews Sentiment
6.8
Number of Reviews
5
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2025, in the Enterprise Social Software category, the mindshare of Slack Business - Enterprise is 13.0%, up from 10.3% compared to the previous year. The mindshare of Symphony is 7.9%, up from 5.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Social Software
 

Featured Reviews

Awais Mehmood - PeerSpot reviewer
Automation features and user-friendly interface support seamless communication
Slack is very supportive in terms of communication between my colleagues and clients. While working with the reimbursement feature, I found the automation capabilities on Slack to be incredibly useful, allowing me to automate messages for specific dates or times and even to greet someone on their birthday. I haven't specifically used the channel organization feature of Slack, as I am added to channels, but I use it with Airtable, which automates notifications to a specific Slack channel when a user fills out a form on our website. In my experience, Slack is a stable product for communication, and I appreciate its automation features and integration of AI capabilities for enhancing specific functions.
Nenad Pejcic - PeerSpot reviewer
Makes tasks like network planning and performance monitoring much easier
I have experience with solutions from other vendors like Nokia, Huawei, and Tyson. The main pros of Symphony, in comparison, are the modules that provide a comprehensive overview and the automation features for planning data. These aspects are notably beneficial and stand out. On the downside, the major cons revolve around user customization. Unlike other vendors where you can create your reports and customize navigation, Symphony's user optimization in the SCAP module is limited. This lack of flexibility is a significant drawback, especially when compared to other solutions. Overall, while certain modules like those related to SolarWinds are straightforward and comparable, Symphony falls short in terms of user customization.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"With respect to being a clean and efficient communications platform, I think that it does the job quite well."
"Slack is a collaboration tool where you can create specific topic-related channels and manage different threads on different talks so people can interact and maintain a chat."
"The solution's most valuable feature is the search functionality, which I can use to search for full text."
"The solution has a great user interface and functionalities. It has good features that we can use. We can integrate any third-party application with Slack so that it provides you with insights and updates in real-time on Slack itself."
"The product makes communication seamless."
"Slack's stability is exceptional."
"The product gives the best user experience."
"One thing I like about Slack is the ability to change the color of Slack. It depends on my mood. When I'm having a bright day, I just change the background color of my Slack, which is nice."
"The overall functions are good."
"The solution is user-friendly, and it is very good security-wise."
"The entire product is good."
"I found the RAM Commander module in Symphony to be the most valuable."
"Symphony and Laravel are the most comfortable frameworks for any developer. It is also lightweight."
 

Cons

"Slack's screen sharing might also add the remote control feature, which is not there."
"The product crashes when I use it on the desktop."
"I would like to see a special feature for multiple people to collaborate on a document, working on it at the same time."
"I haven't experienced any noticeable return on investment since starting with Slack."
"The product should provide integration with other solutions like Gmail or Outlook."
"The UI could be a little bit better."
"We’d like it to have more capability for everyone to work on one doc in real time all at once."
"Its capabilities to provide security features could be better for corporations."
"The area that needs to be improved is modular asset management. When we are uploading the assets in bulk, it is not aligned."
"To improve the situation, enhancing the functionality for integrating with other applications and addressing ticketing issues is crucial."
"The solution needs to improve CI."
"The solution is very expensive, and its pricing could be improved."
"Compared to established vendors, it lacks user flexibility and customization, especially in the PM module."
 

Pricing and Cost Advice

"When it comes to pricing, it is on the expensive side."
"We use the free version that does not have a license."
"It is less expensive than one of its competitors."
"The solution is expensive."
"The solution’s pricing is cheap."
"I would rate the tool's pricing a four out of ten."
"It's on the more expensive side."
"The tool's pricing could be cheaper."
"It is fairly an expensive product, but works for us."
"It's a costly product, but the number of available features justifies it."
"Symphony is expensive."
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Top Industries

By visitors reading reviews
Performing Arts
14%
Computer Software Company
14%
Financial Services Firm
13%
University
8%
Financial Services Firm
64%
Retailer
4%
Venture Capital & Private Equity Firm
4%
University
4%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Slack?
Nowadays, we don't need to visit an HR portal. Our marketing and human resources teams directly share details about birthdays, upcoming events, and important dates in Slack. Whether it's a training...
What is your experience regarding pricing and costs for Slack?
I am not aware of pricing, setup costs, or licensing, due to my company's partnership with Slack.
What needs improvement with Slack?
From my perspective, a disadvantage of Slack compared to Teams is that connecting between the apps can be a bit difficult. In Teams, all applications available in the Microsoft launchpad are easily...
What do you like most about Symphony?
Symphony and Laravel are the most comfortable frameworks for any developer. It is also lightweight.
 

Overview

 

Sample Customers

Strava, The New York Times, Spotify, Blue Bottle Coffee Company, Eventbrite, Box, Circa, Stripe
BNP Paribas, HSBC, Deutsche Bank, Citi, Credit Suisse, JP Morgan Chase
Find out what your peers are saying about Slack Business - Enterprise vs. Symphony and other solutions. Updated: July 2025.
865,384 professionals have used our research since 2012.