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Microsoft Teams vs Symphony comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jan 23, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Teams
Ranking in Enterprise Social Software
2nd
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
181
Ranking in other categories
Virtual Meetings (3rd)
Symphony
Ranking in Enterprise Social Software
12th
Average Rating
7.2
Reviews Sentiment
6.8
Number of Reviews
5
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2026, in the Enterprise Social Software category, the mindshare of Microsoft Teams is 6.8%, down from 11.8% compared to the previous year. The mindshare of Symphony is 3.0%, down from 6.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Social Software Mindshare Distribution
ProductMindshare (%)
Microsoft Teams6.8%
Symphony3.0%
Other90.2%
Enterprise Social Software
 

Featured Reviews

Ayush Saxena - PeerSpot reviewer
Engineer at a comms service provider with 10,001+ employees
Collaboration has transformed daily work and supports seamless global voice communication
Microsoft Teams could be improved, especially regarding contact center solutions which have a growing need for omnichannel capabilities, integrating with external platforms such as social media and email for a unified experience. Minor improvements might include reintroducing features such as GPU options available in classic Microsoft Teams to address issues in modern Microsoft Teams related to video meetings and content sharing. Furthermore, essential information such as who started or ended recordings should be more accessible in the Microsoft Teams admin center. I rate it a nine because Microsoft Teams occasionally experiences glitches in the client, leading to missing chat history or other transient issues. The performance issues with the desktop client and the support service complexities contribute to my rating being less than perfect. I have not identified any other improvements needed for Microsoft Teams.
Nenad Pejcic - PeerSpot reviewer
Senior Professional Services Engineer at Aspire Technology
Makes tasks like network planning and performance monitoring much easier
I have experience with solutions from other vendors like Nokia, Huawei, and Tyson. The main pros of Symphony, in comparison, are the modules that provide a comprehensive overview and the automation features for planning data. These aspects are notably beneficial and stand out. On the downside, the major cons revolve around user customization. Unlike other vendors where you can create your reports and customize navigation, Symphony's user optimization in the SCAP module is limited. This lack of flexibility is a significant drawback, especially when compared to other solutions. Overall, while certain modules like those related to SolarWinds are straightforward and comparable, Symphony falls short in terms of user customization.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Microsoft support is excellent, offering instantaneous assistance through either robo support or live personnel."
"The platform has facilitated our communication and collaboration, especially in a remote or hybrid work environment."
"Organizing a meeting is very simple to do."
"It's a very simple software that's very easy to understand."
"The feature I like most in Microsoft Teams is the ability to work on the same file with other people, for example, on Microsoft PowerPoint, or Microsoft Excel, without needing to share the file via email."
"The most valuable feature is the ability to collaborate."
"Microsoft Teams positively impacts my organization as it is feature-rich, helping us with better collaboration on a quick note with a good turnaround time, facilitating decision-making when we require a quick connect and providing the same kind of feeling over Microsoft Teams to connect people with better quality video and audio, regardless of physical availability."
"The most valuable features are the messaging and the video calling, especially where you can add a background."
"The entire product is good, and the number of available features justifies its cost."
"Symphony and Laravel are the most comfortable frameworks for any developer. It is also lightweight."
"The overall functions are good."
"The solution is user-friendly, and it is very good security-wise."
"The entire product is good."
"I found the RAM Commander module in Symphony to be the most valuable."
 

Cons

"It's a bit slow, especially if you are downloading photos."
"It may be a little daunting to learn and is still a tool in development."
"Sometimes Avaya is required for Teams to work well on phones."
"Microsoft Teams has a limitation on the number of people, which could be increased."
"Its screen-sharing feature could be better compared to a few competitors."
"To Do tasks’ ease of use should be improved."
"Web conferencing needs improvements."
"The solution needs to integrate ChatGPT so that the solution can summarize the meetings. The solution needs integration with AI. Copilot is already in the pipeline."
"The area that needs to be improved is modular asset management. When we are uploading the assets in bulk, it is not aligned."
"Compared to established vendors, it lacks user flexibility and customization, especially in the PM module."
"To improve the situation, enhancing the functionality for integrating with other applications and addressing ticketing issues is crucial."
"The solution is very expensive, and its pricing could be improved."
"The solution needs to improve CI."
 

Pricing and Cost Advice

"We are using the free version of the solutions."
"It is expensive."
"The tool comes as part of the Office 365 bundle and you don't have to pay anything extra."
"My understanding is that there are licensing fees, but I'm not sure how much they might be."
"It is a bit more than moderately expensive."
"Pricing is free to a threshold and then after that you have to license per user."
"We have a license for the solution."
"The solution is part of enterprise Microsoft 365 licensing."
"It's a costly product, but the number of available features justifies it."
"It is fairly an expensive product, but works for us."
"Symphony is expensive."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Outsourcing Company
12%
Construction Company
11%
Manufacturing Company
9%
Financial Services Firm
39%
Comms Service Provider
6%
Outsourcing Company
6%
Media Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business66
Midsize Enterprise46
Large Enterprise77
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Microsoft Teams?
From an organizational point of view, the pricing and setup costs for Microsoft Teams are right, especially since it integrates all the new technologies coming to market, including AI and various A...
What needs improvement with Microsoft Teams?
One issue is that now it requires the presenter to initiate the meeting. Previously, anyone could quickly become a presenter, but now I have to ask or request for the presentation. This can cause p...
What is your primary use case for Microsoft Teams?
My primary use case for Microsoft Teams is day-to-day communication and collaboration with colleagues across different teams and locations. I use it for chats, virtual meetings, sharing documents a...
Ask a question
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Also Known As

MS Teams
No data available
 

Overview

 

Sample Customers

Honeywll, AIRFRANCE, AccuWeather, Lilly
BNP Paribas, HSBC, Deutsche Bank, Citi, Credit Suisse, JP Morgan Chase
Find out what your peers are saying about Microsoft Teams vs. Symphony and other solutions. Updated: September 2026.
920,769 professionals have used our research since 2012.