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Office 365 vs Symphony comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Office 365
Average Rating
8.6
Reviews Sentiment
6.1
Number of Reviews
152
Ranking in other categories
Content Collaboration Platforms (1st)
Symphony
Average Rating
7.2
Reviews Sentiment
6.8
Number of Reviews
5
Ranking in other categories
Enterprise Social Software (10th)
 

Mindshare comparison

While both are Messaging and Collaboration solutions, they serve different purposes. Office 365 is designed for Content Collaboration Platforms and holds a mindshare of 8.2%, up 7.5% compared to last year.
Symphony, on the other hand, focuses on Enterprise Social Software, holds 3.4% mindshare, down 7.9% since last year.
Content Collaboration Platforms Mindshare Distribution
ProductMindshare (%)
Office 3658.2%
Dropbox Business - Enterprise7.7%
Google Workspace7.6%
Other76.5%
Content Collaboration Platforms
Enterprise Social Software Mindshare Distribution
ProductMindshare (%)
Symphony3.4%
Slack Business - Enterprise10.5%
Microsoft Teams7.4%
Other78.7%
Enterprise Social Software
 

Featured Reviews

BasilJiji - PeerSpot reviewer
System engineer at a retailer with 10,001+ employees
Collaboration has transformed how our teams work and Copilot now drives faster daily decisions
The interface for the security and compliance center could be simplified. It changes frequently, which can make it somewhat difficult for admins to stay up-to-date on where specific settings are located. The compliance center modification or improvement of Office 365 needs to be introduced. The rest of the features feel acceptable to me. The reason it is not a ten is because of the complexity of managing the vast array of admin settings, which requires a specialized IT team. Even though it meets industry standards for decent security compliance such as SOC and HIPAA, the complexity of managing the admin settings needs to improve.
Nenad Pejcic - PeerSpot reviewer
Senior Professional Services Engineer at Aspire Technology
Makes tasks like network planning and performance monitoring much easier
I have experience with solutions from other vendors like Nokia, Huawei, and Tyson. The main pros of Symphony, in comparison, are the modules that provide a comprehensive overview and the automation features for planning data. These aspects are notably beneficial and stand out. On the downside, the major cons revolve around user customization. Unlike other vendors where you can create your reports and customize navigation, Symphony's user optimization in the SCAP module is limited. This lack of flexibility is a significant drawback, especially when compared to other solutions. Overall, while certain modules like those related to SolarWinds are straightforward and comparable, Symphony falls short in terms of user customization.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Reduces the manageability from physical server to cloud, with less chance of issues."
"Teams has been really valuable recently as a feature of Office 365 when I've been working on projects where I've needed to collaborate with quite a large group of people."
"Office 365 has excellent facilities, it's familiar, and it's easy to comprehend when sending messages."
"Office 365 improves productivity and collaboration."
"With Office 365, I have never encountered issues; my experience is entirely positive."
"For me, the most valuable features in Office 365 are the integration between all of the various apps and how you can still communicate even without third-party apps."
"Office 365 is highly reliable; the company hasn't had any issues so far."
"​Great impact on project management and team collaboration."
"The solution is user-friendly, and it is very good security-wise."
"The entire product is good."
"I found the RAM Commander module in Symphony to be the most valuable."
"The overall functions are good."
"The entire product is good, and the number of available features justifies its cost."
"Symphony and Laravel are the most comfortable frameworks for any developer. It is also lightweight."
 

Cons

"In the next release, I would like to have a more intuitive tutorial."
"The support team needs to improve on the Microsoft side."
"They should do more testing before product releases."
"I would rate Microsoft technical support as 3 or 4 out of 10."
"There are many issues with Teams, OneDrive, SharePoint, and Exchange, making it difficult to identify positive aspects."
"A need that a company like ours has is that we want to be able to have data flow into one tool, for example, for all the management of tasks through the company and workflow of who is doing what and so on. There are no real solutions for this at the moment in Office 365. It would be nice if they could implement this in the next release, so we can have one solution from one company giving us the whole data and flow of data into the company."
"In terms of improvements for Office 365, I don't think there is much that needs to be enhanced, but it might take some time to reload sometimes."
"Microsoft's technical support is slow when addressing issues directly."
"The solution is very expensive, and its pricing could be improved."
"The solution needs to improve CI."
"To improve the situation, enhancing the functionality for integrating with other applications and addressing ticketing issues is crucial."
"The area that needs to be improved is modular asset management. When we are uploading the assets in bulk, it is not aligned."
"Compared to established vendors, it lacks user flexibility and customization, especially in the PM module."
 

Pricing and Cost Advice

"I would rate the solution 3 out of 5 for the price. I think Microsoft presents a good solution concerning the price."
"Good reporting and good value subscriptions for international calls."
"The price of Office 365 is very expensive."
"​The pricing/licensing is easy to manage."
"I think that we pay $9.99 USD per user, monthly."
"The pricing is not really high, but one can get the software with the license key for free."
"Licensing, billing, and accounting are available from the management interface."
"We have a license to use this solution. We have an E3 license which covers many different solutions."
"It's a costly product, but the number of available features justifies it."
"Symphony is expensive."
"It is fairly an expensive product, but works for us."
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Top Industries

By visitors reading reviews
Construction Company
16%
Financial Services Firm
13%
Outsourcing Company
10%
Computer Software Company
9%
Financial Services Firm
45%
Outsourcing Company
5%
Comms Service Provider
5%
Media Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business62
Midsize Enterprise31
Large Enterprise70
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Office 365?
My experience with pricing, setup cost, and licensing for Office 365 is that it is moderate.
What needs improvement with Office 365?
Office 365 could be improved or enhanced in some ways. It would be better if it were more simple to find the points, or sometimes there are so many possible configurations that it makes you confuse...
What is your primary use case for Office 365?
Teams and Outlook are important for us, and Teams is central to our operations. I utilize Power Automate for streamlining repetitive tasks in our organization, but not for large tasks. For tasks su...
Ask a question
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Comparisons

 

Also Known As

Microsoft Office 365, Office 365 Enterprise, Office 365 Enterprise E1, Office 365 Enterprise E3, Office 365 Enterprise E5, Office 365 ProPlus, Office 365 Business, Office 365 Business Essentials, Office 365 Business Premium, Office 365 F1
No data available
 

Overview

 

Sample Customers

Me & the Bees Lemonade
BNP Paribas, HSBC, Deutsche Bank, Citi, Credit Suisse, JP Morgan Chase
Find out what your peers are saying about Microsoft, Google, Dropbox and others in Content Collaboration Platforms. Updated: July 2026.
908,858 professionals have used our research since 2012.