SmartRecruiters Reviews

Users experience significant ROI with SmartRecruiters, citing substantial cost and time savings. Efficiency in recruitment activities is a major benefit, as users need fewer resources to complete cycles. They benefit financially by consolidating different software solutions into one. The platform reduces time to hire and increases referral tracking capabilities. Users find SmartRecruiters easy to use and appreciate its agility and support. Heavy recruitment users particularly see a positive financial impact.

SmartRecruiters pricing for enterprise buyers generally starts around $10,000 annually, with potential negotiations lowering it to approximately $6,000 for multi-year commitments. Costs can increase with optional modules like CRM and AI tools. Discounts may be available for non-profits. Pricing varies with user count and desired features, often leading to additional charges. Implementation and support also incur extra fees. Overall, SmartRecruiters positions itself at the higher end, with competitive market pricing based on functionality.

• "SmartRecruiters is an expensive solution."
• "I wasn't involved in its acquisition, but I would assume that SmartRecruiters is pretty pricey."
• "They are pretty competitive. As the product matures, it has much more functionality and different pricing models. It can relatively cost a lot more if you want to use additional features, but, in general, it is competitive in the industry.We work on a yearly license agreement based on the company size. There are the support costs, which are a part of the additional cost based on the percentage of the licensing fee. So, it has a license plus support cost. Then, of course, there are other add-on options that we can purchase and procure whenever we want to based on certain negotiated arrangements."

SmartRecruiters is primarily used for recruitment and talent acquisition across various companies, serving as an applicant tracking system. Organizations utilize it for sourcing candidates, scheduling interviews, managing job requisitions, and automating communication throughout the hiring process. It is employed to manage both internal and external resourcing, analyze resumes, and facilitate collaboration between managers and recruiters. Users frequently adopt it for roles in different organizations, accessing its latest Enterprise version for efficient recruitment management.

Customer service and support for SmartRecruiters are highly regarded. Support varies depending on the plan; enterprise users receive personalized assistance, while others rely on an extensive knowledge base. Users find the support team responsive and efficient, with many issues resolved quickly. However, some perceive delays due to ticketing procedures and geographic locations. Despite the need for detailed documentation, SmartRecruiters offers satisfactory service, with quick responses to non-technical inquiries and active customer success management.

Users found SmartRecruiters' initial setup easy due to its SaaS-based, intuitive nature. Many praised its plug-and-play features, allowing swift deployment across multiple regions despite some IT challenges. Customization options were appreciated, though some noted complexities in global rollouts due to organizational factors. Integration with other systems posed occasional difficulties. Training resources such as Smart Recruiter University were regarded positively, aiding users in managing the system independently. Timeframes varied, from short implementations to extended phases.

SmartRecruiters offers scalability for diverse company sizes, integrating well across global operations. It accommodates multiple profiles and roles, supporting enterprises like Sketchers with ease. Companies have onboarded new brands and expanded its use for various HR processes. While some note challenges in the initial setup, many have extended its capabilities to meet intricate corporate needs. Although usage fluctuates due to business cycles, it's adept at handling large structures and complex configurations.

SmartRecruiters is praised for its stability and reliability, transitioning from beta to a mature ATS with global integration. Users report minimal bugs, occasional brief downtimes, and strong communication during issues. Many haven't experienced major disruptions. Some encountered minor technical challenges, but these are resolved swiftly. Stability ratings include eight out of ten, reflecting confidence in the system. Users appreciate its consistent performance, though minor performance hiccups and loading issues have occurred.