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Jira Align vs ServiceNow Strategic Portfolio Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Jira Align
Ranking in Enterprise Agile Planning Tools
4th
Average Rating
8.0
Reviews Sentiment
7.0
Number of Reviews
41
Ranking in other categories
Application Lifecycle Management (ALM) Suites (8th), Value Stream Management Software (1st)
ServiceNow Strategic Portfo...
Ranking in Enterprise Agile Planning Tools
3rd
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
34
Ranking in other categories
Project Portfolio Management (1st)
 

Mindshare comparison

As of June 2025, in the Enterprise Agile Planning Tools category, the mindshare of Jira Align is 6.5%, up from 4.7% compared to the previous year. The mindshare of ServiceNow Strategic Portfolio Management is 7.2%, up from 4.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Agile Planning Tools
 

Featured Reviews

ShyiamaKishun - PeerSpot reviewer
Has a straightforward setup process and efficient project management features .
Jira Align supports program increment planning by facilitating the planning aspect, including team setup, dependency management, and defining the layout for each step or stage in a project. The platform aids in breaking down targets into parts, aligning with Agile principles, and ensuring a structured layout. The most impactful feature of Jira Align for project management lies in its capabilities related to planning and setting up projects. The platform visually understands targets, offering a clear and detailed layout. We can determine when to speed up the process or access the project. We can address the issues related to planning and development efficiently. It is a great product to use, aiding in project planning and alignment. I recommend it to others and rate it a ten out of ten.
Srinivasa Neelapu - PeerSpot reviewer
Strategies and goals are aligned with demands and partners, making it a strategic approach for the enterprise but the finance part needs improvement
SPM is definitely strong for project management, but its finance capabilities are not as robust. While there is a separate Financial Management product, it would be beneficial to have more out-of-the-box support for finance integrations within SPM. I’m not suggesting replacing systems like SAP for finance, but there should be better support for financial integrations. Currently, connecting to SaaS solutions is complicated, and getting into detailed financial calculations is challenging. Forecasting is manageable, but handling actual financials is not as straightforward. The finance area needs improvement, specifically making finance application integrations easier. Generic finance capabilities should be more user-friendly and integrated into SPM. Although they have started this journey, it hasn’t been fully released yet. There seems to be a roadmap, and once complete, it will be very useful. Additionally, incorporating a Q&A feature for entire strategies or project demands and enhancing text analytics within SPM would be beneficial.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The interface of Jira Align is very easy to use and manage"
"I found Confluence most valuable."
"Jira Align has been quite a helpful tool for us because, without it, we would be juggling with all our story points or our backlog items, which would be difficult to manage."
"I like Jira's structured project plan, with tasks and subtasks. Jira can use various external plugins. Third-party providers can add new features to the solution. If I need some functionality, I can usually find an app for it. They have thousands."
"The deployment phase of Jira Align wasn't difficult."
"The technical support services are excellent."
"Align enables the capture of all capabilities."
"Being able to do PI planning using the program levels is most valuable. I find that the program-level reporting is most useful."
"The demand management tool is very strategic because it helps assess risk, gives you a visual of different demands, and rates those values."
"The alignment feature between projects from the idea phase until it is finalized is highly valuable."
"The feature I find the most valuable is the one that lets you see how much time has been used in processing a ticket. This allows us to better monitor performance."
"The most valuable features of ServiceNow Strategic Portfolio Management are the multiple methodology possibilities for projects. It has hybrid, traditional, and Agile capabilities. Additionally, the solution integrates well with other platforms, such as Microsoft Azure."
"Everything is valuable. It is tough to choose a particular feature, but project portfolio management along with agile 2.0 are two key product features that I would suggest for services companies like us."
"The performance is good."
"The stability is excellent. ServiceNow is one of the leading platforms when it comes to stability."
"The program is stable."
 

Cons

"The platform's communication features could be more robust for better team integration."
"AI is utilized worldwide; they could implement the functionality for notifications and other organizational operations in the product."
"Jira Align's user interface needs improvement because its user experience is really bad."
"The tool must provide better bulk editing features."
"There is no linkage between the Jira records and the overarching schedule. We maintain the overarching schedule in Microsoft Project, and there is no linkage back and forth with the Jira tasks. They are independent of each other."
"We have experienced errors with the internal server that occurs frequently."
"The tool's corporate pricing is expensive."
"The workflows are scalable from portfolio to individual level but can sometimes be complex to navigate."
"The solution needs a few things in terms of resource management."
"Improving configuration activities and productivity would be beneficial, as fresh graduates using the system require training to adapt."
"As of now, making the product more cost-beneficial would help more organizations consider investing in it."
"ServiceNow need to focus on internal empowerment rather than awareness to drive the change."
"The user interface could be more modern."
"We track salaries or paychecks of the resources. They change from time to time, such as every six months or every year. If they can come up with a default or out-of-the-box feature to manage those multiple payable costs so that we can automatically calculate the project costs rolled up. That would be the coolest feature that we can expect from ServiceNow. We would like to have an automatic feature to manage the payable costs. We should be able to manage or maintain multiple pay costs so that while calculating the project roll-up costs for individual projects, the respective pay costs in a particular period are picked up automatically from the backend. Currently, we have to customize that. It is doable. We have done it but through customization."
"The interface isn't user-friendly."
"The configurations are fine, but the user interface could be improved."
 

Pricing and Cost Advice

"Our customers buy licenses. We are not involved in its purchase."
"The license for Jira Align is priced fairly."
"The pricing and licensing costs are rated lower, around six mainly due to significant increases in licensing costs that were not well-received by users."
"Jira Align is quite expensive for small-to-medium companies, but it's quite reasonable for larger ones."
"I would rate this solution a nine out of ten for pricing. The price of the solution depends on the number of people using it and the projects you are working on."
"At our company, we were concerned about the cost of Jira Align, which is expensive"
"Jira Align is an expensive solution."
"My company pays approximately 399 USD per month for the solution."
"It is a little expensive. We are in Brazil, and for us, it is a little expensive."
"The solution is expensive."
"They sell some things in bundles, and it could be handier that some of those things could be sold in another way, like purity models and other packages. Another thing that I'm struggling with is the pricing of ServiceNow's FYE experience, which includes the tools that are positioned for supporting HR."
"I would rate the cost as five out of ten."
"The solution was quite expensive."
"We have a team of about 6,500 employees across the globe. So, the amount of money I'm going to save by putting the money on the table for the implementation and licenses is very high."
"I rate the price of ServiceNow Strategic Portfolio Management a seven out of ten."
"The licensing is based on metrics and is tailored to customer's needs."
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Top Industries

By visitors reading reviews
Financial Services Firm
21%
Computer Software Company
14%
Manufacturing Company
11%
Insurance Company
6%
Financial Services Firm
15%
Manufacturing Company
13%
Government
9%
Healthcare Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Jira Align?
I joined the company because they had a large project, and as a startup company, they needed to scale up efficiently. My task was to review the current baseline, assess the team's capabilities, and...
What needs improvement with Jira Align?
The platform's communication features could be more robust for better team integration.
What is your primary use case for Jira Align?
We use Jira Align for business strategies, collaboration, and reporting. The solution allows us to manage the various products and features delivered on that platform.
What do you like most about ServiceNow Strategic Portfolio Management?
We mainly use the solution to support operations and align our ITSM operations with our business goals. This involves coordinating between our application development, support teams, and network en...
What is your experience regarding pricing and costs for ServiceNow Strategic Portfolio Management?
The pricing is rated six, as it's relatively low-medium compared to other solutions. However, the value isn't fully justified when not all features are used. A pricing model adjustment is needed fo...
What needs improvement with ServiceNow Strategic Portfolio Management?
Improving configuration activities and productivity would be beneficial, as fresh graduates using the system require training to adapt. Additional online help or materials would ease the configurat...
 

Also Known As

AgileCraft
IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
 

Overview

 

Sample Customers

Anthem, nielsen, Homeland Security, NCR, dimension data
Proximus, UNT SYSTEM, SAP SuccessFactors
Find out what your peers are saying about Jira Align vs. ServiceNow Strategic Portfolio Management and other solutions. Updated: June 2025.
857,162 professionals have used our research since 2012.