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Jira Align vs ServiceNow Strategic Portfolio Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.6
Jira Align enhances clarity and productivity, improving work processes and validating investment despite pricing concerns, boosting team efficiency.
Sentiment score
7.7
ServiceNow Strategic Portfolio Management improves ROI through streamlined operations, enhanced visibility, and efficient collaboration, benefiting mature companies significantly.
For organizations that haven't invested in people and processes, the product is underutilized and seen as overpriced.
 

Customer Service

Sentiment score
6.1
Jira Align support is generally praised for responsiveness and effectiveness, though feedback on long-term experiences and documentation is mixed.
Sentiment score
6.8
ServiceNow Strategic Portfolio Management provides effective support with responsive teams, comprehensive resources, and valuable training, despite occasional access challenges.
They have a support knowledge base area on their website, and usually, they are very good at answering questions.
They should improve vendor compliance to align with ServiceNow's strategy.
They have knowledgeable teams across all levels.
While they have a skilled team, reaching the right resource can sometimes be a challenge.
 

Scalability Issues

Sentiment score
7.7
Jira Align is praised for its scalability and integration with Jira, accommodating growth across medium to large enterprises.
Sentiment score
7.6
ServiceNow Strategic Portfolio Management is praised for its scalability and adaptability, effectively managing diverse enterprise needs and user demands.
Scalability is critical for our clients as they deal with numerous projects and changes.
 

Stability Issues

Sentiment score
8.4
Users praise Jira Align's stability and reliability, citing minimal downtime and effective updates, except occasional delays with large data loads.
Sentiment score
8.2
ServiceNow Strategic Portfolio Management is stable and reliable, rated highly by users despite occasional performance and customization issues.
 

Room For Improvement

Jira Align needs intuitive interface, better Jira integration, improved navigation, enhanced reporting, and upgraded features for better usability.
ServiceNow Strategic Portfolio Management needs more intuitive interfaces, better finance integration, cost-efficiency, and improved reporting and AI features.
The integration of artificial intelligence is something my customer is considering for future upgrades.
The recommended export and import functionality could be developed into a real-time scenario to allow seamless data synchronization without manual interventions.
It's not that the product lacks features, but rather organizations often adopt it at a maturity level beyond their capacity.
 

Setup Cost

Jira Align is costly for small businesses, but potentially reasonable for large enterprises with varied pricing options.
ServiceNow Strategic Portfolio Management's complex pricing is seen as expensive, deterring medium-sized companies despite potential ROI benefits.
If a company is prepared to get a return on the investment, the price is worth it.
A pricing model adjustment is needed for better alignment with customer usage.
It's a bit costly currently.
 

Valuable Features

Jira Align enhances team collaboration with customizable dashboards, seamless integration, and agile support for strategic planning and execution.
ServiceNow Strategic Portfolio Management provides comprehensive, flexible project management with real-time analytics and seamless ITSM integrations for enhanced decision-making.
Aligning the portfolio with overall strategy and goals is essential for success.
The platform consolidates multiple offerings into one module, eliminating the need to invest in siloed applications.
The complete ServiceNow Strategic Portfolio Management suite is used for strategic alignment, allowing us to track projects, portfolios, costs, and vendors to make informed decisions based on project tasks.
 

Categories and Ranking

Jira Align
Ranking in Enterprise Agile Planning Tools
4th
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
42
Ranking in other categories
Application Lifecycle Management (ALM) Suites (9th), Value Stream Management Software (1st)
ServiceNow Strategic Portfo...
Ranking in Enterprise Agile Planning Tools
3rd
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
35
Ranking in other categories
Project Portfolio Management (2nd)
 

Mindshare comparison

As of August 2025, in the Enterprise Agile Planning Tools category, the mindshare of Jira Align is 6.4%, up from 4.4% compared to the previous year. The mindshare of ServiceNow Strategic Portfolio Management is 7.3%, up from 4.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Agile Planning Tools
 

Featured Reviews

ShyiamaKishun - PeerSpot reviewer
Has a straightforward setup process and efficient project management features .
Jira Align supports program increment planning by facilitating the planning aspect, including team setup, dependency management, and defining the layout for each step or stage in a project. The platform aids in breaking down targets into parts, aligning with Agile principles, and ensuring a structured layout. The most impactful feature of Jira Align for project management lies in its capabilities related to planning and setting up projects. The platform visually understands targets, offering a clear and detailed layout. We can determine when to speed up the process or access the project. We can address the issues related to planning and development efficiently. It is a great product to use, aiding in project planning and alignment. I recommend it to others and rate it a ten out of ten.
Vishal Savajiani - PeerSpot reviewer
Effective reporting and AI features enhance task tracking
The best feature is the effective reporting system for project portfolio and program management. It allows us to track tasks easily, create cost budgets for individual tasks, and is aligned with AI features. It's a comprehensive strategic project management tool, Agile tool, and business continuity tool. The platform consolidates multiple offerings into one module, eliminating the need to invest in siloed applications.
report
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Top Industries

By visitors reading reviews
Financial Services Firm
19%
Computer Software Company
13%
Manufacturing Company
13%
Insurance Company
7%
Financial Services Firm
14%
Manufacturing Company
13%
Government
9%
Healthcare Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Jira Align?
I joined the company because they had a large project, and as a startup company, they needed to scale up efficiently. My task was to review the current baseline, assess the team's capabilities, and...
What needs improvement with Jira Align?
The platform's communication features could be more robust for better team integration.
What is your primary use case for Jira Align?
We use Jira Align for business strategies, collaboration, and reporting. The solution allows us to manage the various products and features delivered on that platform.
What do you like most about ServiceNow Strategic Portfolio Management?
We mainly use the solution to support operations and align our ITSM operations with our business goals. This involves coordinating between our application development, support teams, and network en...
What is your experience regarding pricing and costs for ServiceNow Strategic Portfolio Management?
The pricing is rated six, as it's relatively low-medium compared to other solutions. However, the value isn't fully justified when not all features are used. A pricing model adjustment is needed fo...
What needs improvement with ServiceNow Strategic Portfolio Management?
Based on observations, improvements in ServiceNow Strategic Portfolio Management could involve enhancing the project workbench, which currently shows every project to any project manager. Restricti...
 

Also Known As

AgileCraft
IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
 

Overview

 

Sample Customers

Anthem, nielsen, Homeland Security, NCR, dimension data
Proximus, UNT SYSTEM, SAP SuccessFactors
Find out what your peers are saying about Jira Align vs. ServiceNow Strategic Portfolio Management and other solutions. Updated: July 2025.
865,829 professionals have used our research since 2012.