Jira Align vs ServiceNow Strategic Portfolio Management comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Jira Align and ServiceNow Strategic Portfolio Management based on real PeerSpot user reviews.

Find out in this report how the two Enterprise Agile Planning Tools solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Jira Align vs. ServiceNow Strategic Portfolio Management Report (Updated: September 2023).
734,024 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
"Velocity and reporting provide good visibility, burndown charts, and particularly velocity measurement.""Defect tracking and dashboards are the most valuable features of Jira Align.""The tool helps us to stick with the timeline and budget of our projects. It also helps me to identify dependencies and red flags and intervene wherever possible. I have found the key metrics tab also useful.""Jira Align's most valuable features are the roadmap, the program board, and the reports.""The product has good visualization capabilities and helps to see the different dimensions of a plan.""It's easy to set up.""The reporting structure is great.""I've had no issues with Align's stability."

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"Competitive in terms of research""As a product, the primary reason we like it is it gets integrated with our ITSM solution so that we don't have to go for an external product for project management like Jira.""The resource manager is useful.""The most valuable features of ServiceNow Strategic Portfolio Management are the multiple methodology possibilities for projects. It has hybrid, traditional, and Agile capabilities. Additionally, the solution integrates well with other platforms, such as Microsoft Azure.""The ease of use is the most valuable feature. It's very intuitive to set up.""The product is quite convenient and user-friendly.""The stability is excellent. ServiceNow is one of the leading platforms when it comes to stability.""It's a very complete solution."

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"Jira Align fails to provide its users with a complete package in terms of portfolio management.""Maybe some of the terms and the connectivity could be improved.""Jira Align's setup process could be more straightforward, and they could make training and educational documentation more accessible.""The framework could be better.""Deployment was very complex.""Other companies that are competitors of Jira and Confluence, they are able to create their active directories for the vendors that don't come in internally.""The synchronization between Jira and Jira Align takes too long.""Jira Align can improve the visibility of executive teams."

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"The solution needs a few things in terms of resource management.""We track salaries or paychecks of the resources. They change from time to time, such as every six months or every year. If they can come up with a default or out-of-the-box feature to manage those multiple payable costs so that we can automatically calculate the project costs rolled up. That would be the coolest feature that we can expect from ServiceNow. We would like to have an automatic feature to manage the payable costs. We should be able to manage or maintain multiple pay costs so that while calculating the project roll-up costs for individual projects, the respective pay costs in a particular period are picked up automatically from the backend. Currently, we have to customize that. It is doable. We have done it but through customization.""The user interface could be more modern.""The price keeps going up, and to remain competitive, it needs to have a competitive edge. I would like to see more of the latest innovations, in terms of AI, ML, and all of the latest cutting-edge technologies, included in the platform.""ServiceNow Strategic Portfolio Management could improve by having more Agile features. Other solutions, such as Rally have more.""The price is too high.""ServiceNow IT Business Management could improve by adding better artificial intelligence.""The interface is cluttered with a lot of names and areas. It may not be user friendly enough for a first timer."

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Pricing and Cost Advice
  • "The software is very good, but the price is expensive. Our licensing costs are on a monthly basis, but there are no additional costs to the standard license fees."
  • "The license for Jira Align is priced fairly."
  • "Jira Align is quite expensive for small-to-medium companies, but it's quite reasonable for larger ones."
  • "I would rate this solution a nine out of ten for pricing. The price of the solution depends on the number of people using it and the projects you are working on."
  • "My company pays approximately 399 USD per month for the solution."
  • "On a scale of one to ten, where one is cheap, and ten is expensive, I rate Jira Align a seven out of ten."
  • More Jira Align Pricing and Cost Advice →

  • "They sell some things in bundles, and it could be handier that some of those things could be sold in another way, like purity models and other packages. Another thing that I'm struggling with is the pricing of ServiceNow's FYE experience, which includes the tools that are positioned for supporting HR."
  • "It is a little expensive. We are in Brazil, and for us, it is a little expensive."
  • "The solution could improve by being less expensive and the pricing model is confusing. Many people are getting charged different amounts. There are additional fees that they are adding on."
  • "We have a team of about 6,500 employees across the globe. So, the amount of money I'm going to save by putting the money on the table for the implementation and licenses is very high."
  • "The cost of the solution should not be more than $50,000 annually."
  • "I would rate the cost as five out of ten."
  • "The licensing is based on metrics and is tailored to customer's needs."
  • "I rate the price of ServiceNow Strategic Portfolio Management a seven out of ten."
  • More ServiceNow Strategic Portfolio Management Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Defect tracking and dashboards are the most valuable features of Jira Align.
    Top Answer:Jira Align should reduce the many information fields we need to provide while closing defects. Jira Align should improve the ease of use for developers.
    Top Answer:Our clients use Jira Align for new development and defect tracking.
    Top Answer:The solution was quite expensive. However, the results we get from the product are worth more than what we spend on the product.
    Top Answer:Test Management is not done at a granular level. I prefer using Jira. The product does not give us the freedom to capture all the instances, test cases, and evidence. There are multiple things that a… more »
    Average Words per Review
    Average Words per Review
    Also Known As
    IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
    Learn More
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    Jira Align is a cloud-based agile planning tool designed to help enterprises visualize, manage, and carry out large-scale software and IT projects. Jira Align’s features are designed to align the activities of your company’s development team with the overall goals of the organization by helping you achieve the following results:

    • Connect and coordinate enterprise-level business teams.
    • Make your entire enterprise’s work visible to drive and improve business outcomes.
    • Improve product quality with a fully aligned organization.
    • Shorten delivery cycles by increasing operational efficiency.

    With Jira Align’s integration with Jira Software, businesses can simplify governing large-scale software development efforts by translating their strategy and goals into the technical execution and delivery of work.

    Jira Align uses the aggregated data from Jira Software to produce reports on every aspect of the development process. Product stakeholders are granted immediate visibility into the progress that has been made and can easily identify delays and their causes.

    The solution also assists in budget planning by assigning expenses to various work items and giving management real-time insights into ongoing expenditures and performance against set budgets.

    Jira Align Features

    Some of the top features and benefits of using Jira Align include:

    • Strategy management: Jira Align provides a clear visualization of where your enterprise is holding via strategic snapshots. The snapshot helps guide teams throughout the product. With the snapshot in view, it becomes easier to see and track the goals your company wants to carry out.
    • Progress monitoring: View a progress bar that provides indication of the level of completeness of your projects. The interface is populated with live data, which assists with planning and execution reporting.
    • Reporting and metrics: Jira Align creates valuable insights using the aggregated data it collects, ensuring that changes are tracked across teams and results are made visible early on in the process. These metrics allow managers to quickly determine what actions need to be taken.
    • Scalability: Jira Align is designed to work within organizations with hundreds of technical staff members and it can scale to support tens of thousands of users.
    • Backlogs and workflows: Effectively manage your work utilizing backlogs and workflow boards.
    • Customizable dashboard: Lay out key data points to help management keep tabs on important items. Easily make decisions based on active live consolidated data along with forecasting, risk tracking reports, and more. To help lower risks, Jira Align provides you with a visualization of program cross dependencies. It also displays a comprehensive view of resource utilization across projects, and highlights inefficiencies so that they can be resolved quickly.

    Reviews from Real Users

    Jira Align stands out among its competitors for a number of reasons. Two major ones are its program-level planning options and its reporting capabilities.

    A project manager at a consultancy notes, “I like how things can be sorted out, and it shows the different objectives one can do. You could also create a team view that would allow your team to see work outcomes. Jira Align also helps with the reporting, because we can export data to Excel or another format.”

    ServiceNow Strategic Portfolio Management is a highly regarded value-added Portfolio Management solution and also a top-ranked Enterprise Agile Planning tool. Strategic Portfolio Management (SPM) relates to the tools and processes that business organizations utilize to manage their usable resources and satisfy calculated business objectives.

    ServiceNow SPM ensures organizations are able to precisely identify and promote the best investment initiatives that accurately match the organizational objectives, which will facilitate that the most profitable outcomes are consistently achieved.

    Enterprise organizations can include the desired various factors of their business processes to include in their unique strategic portfolio. These factors can include but are not limited to employee performance initiatives, product promotions, client services, and more. When assembled together, these factors become integral elements to promote the most effective business process decisions that will ensure appropriate outcomes that align with the organization's overall goals and objectives.

    ServiceNow SPM Best Practices

    • Evaluate and catalog: Organizations should ensure that all stakeholders are aware and in agreement with the organization's goals and objectives, both short and long-term. Additionally, all the elements and components that are needed to accomplish those objectives have been accounted for and are available.
    • Set effective parameters: The organization should set clear parameters to monitor processes and performance to ensure that objectives are being maintained and consistently satisfied.
    • Productivity analysis: Review processes to eliminate redundancies to maintain balance and process alignment so that desired outcomes can be achieved.
    • Continuous process management: ServiceNow SPM provides a single transparent view that includes all processes (pending, ongoing, or completed) and how they align with the overall organizational goals and objectives.

    ServiceNow Strategic Portfolio Management Benefits:

    ServiceNow Strategic Portfolio Management has many valuable benefits. Some of its most valuable benefits include:

    • Big Picture Visualization
    • Improved Decision Making
    • Improved Process Management
    • Seamless Scalability
    • Increased Productivity
    • Improved Efficiency
    • Improved Time Management
    • Better Outcomes
    • Improved Communication
    • Comprehensive Reporting and Tracking
    • Improved Return on Investment

    ServiceNow Strategic Portfolio Management's primary focus is to align business strategy with work. Decision-makers are able to plan, complete and easily track progress across different methodologies and processes. The solution has been developed to ensure that the appropriate activities and processes are being completed in a timely manner to satisfy the organization’s goals consistently and achieve the most profitable outcomes.

    Reviews from Real Users

    “The feature I find the most valuable is the one that lets you see how much time has been used in processing a ticket. This allows us to better monitor performance.” Lenny L., Support Engineer at a tech services company

    “The ease of use is the most valuable feature. It's very intuitive to set up. Everything has a logical sequence, and you can see how it all links together. It's a good win for ServiceNow.” Fabrizio M., Head of Business Applications at Bio Products Laboratory Limited

    “The demand management tool is very strategic because it helps assess risk, gives you a visual of different demands, and rates those values.” A Manager at a manufacturing company.

    Learn more about Jira Align
    Learn more about ServiceNow Strategic Portfolio Management
    Sample Customers
    Anthem, nielsen, Homeland Security, NCR, dimension data
    Proximus, UNT SYSTEM, SAP SuccessFactors
    Top Industries
    Computer Software Company25%
    Financial Services Firm17%
    Healthcare Company8%
    Maritime Company8%
    Financial Services Firm28%
    Computer Software Company12%
    Manufacturing Company9%
    Insurance Company7%
    Computer Software Company33%
    Manufacturing Company13%
    Financial Services Firm7%
    Financial Services Firm16%
    Computer Software Company12%
    Manufacturing Company10%
    Company Size
    Small Business26%
    Midsize Enterprise30%
    Large Enterprise43%
    Small Business12%
    Midsize Enterprise9%
    Large Enterprise79%
    Small Business29%
    Midsize Enterprise8%
    Large Enterprise63%
    Small Business16%
    Midsize Enterprise9%
    Large Enterprise75%
    Buyer's Guide
    Jira Align vs. ServiceNow Strategic Portfolio Management
    September 2023
    Find out what your peers are saying about Jira Align vs. ServiceNow Strategic Portfolio Management and other solutions. Updated: September 2023.
    734,024 professionals have used our research since 2012.

    Jira Align is ranked 3rd in Enterprise Agile Planning Tools with 20 reviews while ServiceNow Strategic Portfolio Management is ranked 4th in Enterprise Agile Planning Tools with 17 reviews. Jira Align is rated 8.0, while ServiceNow Strategic Portfolio Management is rated 8.0. The top reviewer of Jira Align writes "Creates visibility, has lots of reports, and removes silos". On the other hand, the top reviewer of ServiceNow Strategic Portfolio Management writes "Great innovation and helpful for portfolio management but needs more finance management capabilities". Jira Align is most compared with JIRA Portfolio, Planview AgilePlace, Microsoft Azure DevOps, Targetprocess and Rally Software, whereas ServiceNow Strategic Portfolio Management is most compared with Microsoft Azure DevOps, Jira, Microsoft Project Server, Broadcom Clarity and Planview PPM Pro. See our Jira Align vs. ServiceNow Strategic Portfolio Management report.

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    We monitor all Enterprise Agile Planning Tools reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.