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Jira vs ServiceNow Strategic Portfolio Management comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Jira and ServiceNow Strategic Portfolio Management based on real PeerSpot user reviews.

Find out in this report how the two Application Lifecycle Management (ALM) Suites solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Jira vs. ServiceNow Strategic Portfolio Management report (Updated: August 2022).
633,952 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The most valuable feature of Jira is the project package for development.""I can use Jira Query Language (JQL) to write queries to see the stories that are there for the current sprint. I can also sort them by assignment. I also use Jira is for burndown charts, which give an indication of how efficiently the squad is performing. I also use the Active Sprints function and a feature called Planning Poker.""JIRA's technical support is absolutely fantabulous. I had used it in the past when I was working at my previous organization. And when we wanted to link it with a framework, they helped us out with the API we were looking for.""Jira has a useful user interface and overall is easy to understand and learn.""Jira is a pretty capable product, and a lot of features are valuable. We value being able to set up separate projects and configure teams in them, set up sprints, and manage our sprints with its history tracking. These are all very useful features. It has been a very popular product for our work.""Jira as a structure has Confluence for documentation, and for what it is offering it is a strong suit with Atlassian.""The task management aspect of Jira is pretty pure. They have a lot of great plugins that really expand your options.""The way we can define and customize the search queries for the tickets in Jira is most valuable."

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"The resource manager is useful.""The stability is excellent. ServiceNow is one of the leading platforms when it comes to stability.""The most important feature of ServiceNow IT Business Management is flexibility.""It's a very complete solution.""ServiceNow brings to the market different layers with different pricing, so you can customize. And all the layers are really enterprise-ready.""We like the status report feature. It is something really valuable.""As a product, the primary reason we like it is it gets integrated with our ITSM solution so that we don't have to go for an external product for project management like Jira.""Competitive in terms of research"

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Cons
"One thing that I don't like about Jira is that when you do an export, it only allows a thousand issues. So the export feature needs to be better.""It would be good if we can grant access based on the roles. This is something that Jira can look into. Currently, anyone with Jira access can access everything. Being able to define access based on the roles will give us more flexibility in managing Jira. I would like to have more reports in Jira. Currently, eight or nine reports are there. You can use Screen Test to get more reports or data from Jira, but you will have to get more add-ons, plug-ins, and stuff like that. It would be good if they can increase the number of reports.""Tracking is important but the built-in features don't meet our needs.""The work items structure is not hierarchical and that needs to be changed. It's too flat.""Integration with some of the automation tools could be improved.""They are not supporting in-house servers anymore and I think I've got until January to port this to something else.""We'd like to use it with non-Agile projects in the future, however, right now, it is a very Agile-focused product.""Jira can improve by making user management better. It is not easy to have visibility of who has the right to do what. Only the administrator has this visibility but there should be the option for other users too."

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"ServiceNow IT Business Management could improve by adding better artificial intelligence.""The price keeps going up, and to remain competitive, it needs to have a competitive edge. I would like to see more of the latest innovations, in terms of AI, ML, and all of the latest cutting-edge technologies, included in the platform.""The price is too high.""We track salaries or paychecks of the resources. They change from time to time, such as every six months or every year. If they can come up with a default or out-of-the-box feature to manage those multiple payable costs so that we can automatically calculate the project costs rolled up. That would be the coolest feature that we can expect from ServiceNow. We would like to have an automatic feature to manage the payable costs. We should be able to manage or maintain multiple pay costs so that while calculating the project roll-up costs for individual projects, the respective pay costs in a particular period are picked up automatically from the backend. Currently, we have to customize that. It is doable. We have done it but through customization.""The solution needs a few things in terms of resource management.""When we import a really big project with a lot of tasks on it, we face some issues with dependencies. The links between tasks are not working very well. There is definitely room for improvement there. Microsoft Project, in my opinion, is the best option for such a use case.""It could be more user-friendly.""ServiceNow needs to invest more in integration. That's the only thing. It could always extend its portfolio a little bit."

More ServiceNow Strategic Portfolio Management Cons →

Pricing and Cost Advice
  • "It is not too expensive. It is just comparative to other tools like Microsoft Teams."
  • "I am not sure if the client is using a commercial version. I think it is on a per-user basis, and it is around 15 Canadian dollars for a user, but I'm not sure. It also has a free version."
  • "As a company, we get a subsidized price, and it's lower than what's quoted on their website."
  • "We are using the enterprise license which is nice because it ensures that we always have the latest versions of Jira software."
  • "Its price is fine, but we would like it to be less expensive. We are paying on a yearly basis."
  • "We are a regional research and education institute. We're using the free license provided for educational institutes."
  • "One of my customers told me that they were receiving better pricing for a similar tool from Microsoft."
  • "We have an enterprise license that includes cloud service and support."
  • More Jira Pricing and Cost Advice →

  • "They sell some things in bundles, and it could be handier that some of those things could be sold in another way, like purity models and other packages. Another thing that I'm struggling with is the pricing of ServiceNow's FYE experience, which includes the tools that are positioned for supporting HR."
  • "It is a little expensive. We are in Brazil, and for us, it is a little expensive."
  • "The solution could improve by being less expensive and the pricing model is confusing. Many people are getting charged different amounts. There are additional fees that they are adding on."
  • "We have a team of about 6,500 employees across the globe. So, the amount of money I'm going to save by putting the money on the table for the implementation and licenses is very high."
  • "The cost of the solution should not be more than $50,000 annually."
  • More ServiceNow Strategic Portfolio Management Pricing and Cost Advice →

    report
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    633,952 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:Hi Netanya, Basically , it all depends on the use cases for your environment and the business needs. Hope the below data may be relevant to you for identifying your needs and deciding on the… more »
    Top Answer:Jira is a great centralized tool for just about everything, from local team management to keeping track of products and work logs. It is easy to implement and navigate, and it is stable and scalable… more »
    Top Answer:In general, the GUI is nice.
    Top Answer:I would like to see some artificial intelligence incorporated into the management functions. The initial setup is complex and should be simplified.
    Top Answer:We are a solution provider and this is one of the products that we implement for our clients. They are using it for project management, control management, and change management. Our customers work in… more »
    Ranking
    Views
    49,482
    Comparisons
    41,580
    Reviews
    151
    Average Words per Review
    543
    Rating
    8.0
    Views
    5,824
    Comparisons
    4,814
    Reviews
    9
    Average Words per Review
    391
    Rating
    8.0
    Comparisons
    Also Known As
    Jira Software
    IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
    Learn More
    Overview

    JIRA has multiple deployment options to provide the flexibility your organization needs.

    Cloud is a fully hosted service for customers who want to iterate quickly and have us take care of managing the infrastructure.

    For customers who need to run our applications behind their firewall, we have Server and Data Center options. Server delivers greater capacity for a larger user base and gives you more control, allowing you to remain compliant with your enterprise IT, security, IP and privacy policies. For our largest customers, Data Center provides all the capability of our Server option, along with high availability, instant scalability and performance at scale.

    Atlassian also offers premium support and strategic services for enterprise customers. Technical Account Managers are cross-functional technical advisors providing proactive planning and strategic guidance across your organization. Premier Support goes above and beyond our standard offerings to give you account-wide support from a team of senior support engineers.

    ServiceNow provides us an integratd platform that manages both IT Operations as well as the Delivery lifecycle. ... It also, creates the necessary insights to make better business decisions from.

    Offer
    Learn more about Jira
    Learn more about ServiceNow Strategic Portfolio Management
    Sample Customers
    Square, Nasa, eBay, Cisco, SalesForce, Adobe, BNP Paribas, BMW and LinkedIn, Pfizer, Citi.
    Proximus, UNT SYSTEM, SAP SuccessFactors
    Top Industries
    REVIEWERS
    Computer Software Company22%
    Financial Services Firm18%
    Insurance Company8%
    Manufacturing Company7%
    VISITORS READING REVIEWS
    Computer Software Company19%
    Comms Service Provider13%
    Financial Services Firm10%
    Manufacturing Company9%
    REVIEWERS
    Computer Software Company40%
    Renewables & Environment Company10%
    Financial Services Firm10%
    Reseller10%
    VISITORS READING REVIEWS
    Computer Software Company17%
    Financial Services Firm14%
    Government10%
    Comms Service Provider8%
    Company Size
    REVIEWERS
    Small Business32%
    Midsize Enterprise20%
    Large Enterprise48%
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise14%
    Large Enterprise69%
    REVIEWERS
    Small Business31%
    Midsize Enterprise13%
    Large Enterprise56%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise11%
    Large Enterprise75%
    Buyer's Guide
    Jira vs. ServiceNow Strategic Portfolio Management
    August 2022
    Find out what your peers are saying about Jira vs. ServiceNow Strategic Portfolio Management and other solutions. Updated: August 2022.
    633,952 professionals have used our research since 2012.

    Jira is ranked 1st in Application Lifecycle Management (ALM) Suites with 150 reviews while ServiceNow Strategic Portfolio Management is ranked 5th in Project Portfolio Management with 10 reviews. Jira is rated 8.0, while ServiceNow Strategic Portfolio Management is rated 8.0. The top reviewer of Jira writes "Great for collaboration, very stable, and extracting data is straightforward". On the other hand, the top reviewer of ServiceNow Strategic Portfolio Management writes "Great innovation and helpful for portfolio management but needs more finance management capabilities". Jira is most compared with Microsoft Azure DevOps, Micro Focus ALM Octane, IBM Rational DOORS, Polarion ALM and PTC Integrity, whereas ServiceNow Strategic Portfolio Management is most compared with Microsoft Azure DevOps, Jira Align, Broadcom Clarity PPM, Microsoft Project Server and Asana. See our Jira vs. ServiceNow Strategic Portfolio Management report.

    We monitor all Application Lifecycle Management (ALM) Suites reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.