We performed a comparison between Jira and ServiceNow Strategic Portfolio Management based on real PeerSpot user reviews.
Find out in this report how the two Project Portfolio Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The timeline management is great."
"The product's initial setup phase was straightforward."
"The board has been a very valuable feature because it can be very simple for teams that are not technical. It can also be highly technical and have lots of data for teams that are technical. So we use it for both instances."
"We use it for capacity planning. We need to gauge and assess whatever is coming to our pipeline and then everything comes to the pipeline, appears as a pic, and then based on that, we create the story points and we take it from there."
"The most valuable feature of Jira is the project package for development."
"It's really smart how they connected third-party vendors into their own marketplace. You can create and add apps. Anybody can do it."
"The most valuable feature is the feature of assigning. Whenever I have an issue, Jira doesn't stop at just letting me describe the issue. I can also assign the issue to a developer, and the developer gets notified about it. After he is able to work on it, he can update the status and revert back to me through the same platform. It really avoids a lot of communication over email and phone. This the feature that I really like about Jira. I always use Jira with my team."
"The JIRA user interface looks great. It's an overall good experience. It's very intuitive in the sense that you understand how it's going to work. It's very self-explanatory, and it's beneficial overall."
"We mainly use the solution to support operations and align our ITSM operations with our business goals. This involves coordinating between our application development, support teams, and network engineering teams. When there's an issue at the product or network level, we raise a ticket, and our team works together to resolve it."
"The interface is extremely user-friendly."
"The program is stable."
"The solution was quite easy to use. The interface was quite user-friendly, and I've become quite familiar with it."
"The interface is user-friendly. It's one of the most user-friendly on the market, and the most complete."
"ServiceNow brings to the market different layers with different pricing, so you can customize. And all the layers are really enterprise-ready."
"The demand management tool is very strategic because it helps assess risk, gives you a visual of different demands, and rates those values."
"You don't need a lot of plugins."
"I would like to see visualization of release planning. I can list the releases and I can give dates to releases, but to show how they are happening on a timeline, I would need to order the Portfolio part. But just for this, it may be too much to use the Portfolio for that."
"Nowadays, many organizations are moving toward the Objectives and Key Results (OKR) framework, and this is something that Jira should be able to accommodate."
"The way to configure it can definitely be improved. It is very difficult and complex to configure. Its configuration should be simplified."
"I don't know whether there is a Jira problem or a test risk problem, however, sometimes, we face issues on fetching the reports."
"It is not user-friendly."
"I find the dashboard to be Jira's most problematic feature."
"The features are not intuitive. It would be good if there were templates."
"The Classic UI is a little bit messy. UX experience is also a little bit messy and is not according to the expectation of a tech user."
"The portfolio managed is good for IT, but it's not good for non it's not necessarily great for construction projects, such as the building of physical infrastructure."
"The product comes with little options out of the box."
"I would like to see some artificial intelligence incorporated into the management functions."
"When we originally set it up, we had some kind of success manager free of charge, and now it's an additional charge over and above what we're paying."
"The setup is a bit complex. It depends on the organizational needs, and sometimes, we make customizations based on those needs."
"The timing reporting module, and how it's used is a bit difficult to understand. Everything related to project management is quite extensive. It needs to be simplified. At first, our users didn't want to use it, because it seems a bit complex."
"ServiceNow Strategic Portfolio Management could improve by having more Agile features. Other solutions, such as Rally have more."
"ServiceNow IT Business Management could improve by adding better artificial intelligence."
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Jira is ranked 2nd in Application Lifecycle Management (ALM) Suites with 259 reviews while ServiceNow Strategic Portfolio Management is ranked 3rd in Project Portfolio Management with 27 reviews. Jira is rated 8.2, while ServiceNow Strategic Portfolio Management is rated 8.0. The top reviewer of Jira writes "A great centralized tool that has a good agile framework and is useful for day-to-day planning, task management, and work log efficacy". On the other hand, the top reviewer of ServiceNow Strategic Portfolio Management writes "A very strategic demand management tool that visualizes risks and ratings in a bubble chart". Jira is most compared with Microsoft Azure DevOps, IBM Rational DOORS, OpenText ALM Octane, Rally Software and OpenText ALM / Quality Center, whereas ServiceNow Strategic Portfolio Management is most compared with Microsoft Azure DevOps, Jira Align, Microsoft Project Server, Smartsheet and Broadcom Clarity . See our Jira vs. ServiceNow Strategic Portfolio Management report.
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