• Home
  • Microsoft Azure DevOps vs. ServiceNow Strategic Portfolio Management

Microsoft Azure DevOps vs ServiceNow Strategic Portfolio Management comparison

Cancel
You must select at least 2 products to compare!
Comparison Buyer's Guide
Download the complete report
Buyer's Guide
Microsoft Azure DevOps vs. ServiceNow Strategic Portfolio Management
March 2024
Executive Summary
Updated on Jul 18, 2022

We performed a comparison between Microsoft Azure DevOps and ServiceNow IT Business Management based on our users’ reviews in four categories. After reading all of the collected data, you can find our conclusion below.

  • Ease of Deployment: Most users tell us that deployment of both these solutions is easy and straightforward.
  • Features: Microsoft Azure DevOps like that the solution has robust functionality, is easily customizable, and integrates seamlessly with other tools. Many users feel the optimization feature and project management features could be improved.

    ServiceNow IT Business Management easily integrates with many popular ITSM solutions, making it very cost-effective. The project portfolio management feature is very robust and the status reporting feature is very intuitive. Users have noted some issues with dependencies when importing large projects with a lot of tasks, and some links between tasks do not always function appropriately.

  • Pricing: Microsoft Azure DevOps users tell us the solution is priced well. ServiceNow IT Business Management users feel the solution can be expensive and could be priced more competitively.
  • Service and Support: Users of both solutions relate that they find the service and support to be satisfactory.

Comparison Results: Microsoft Azure DevOps finishes slightly ahead of ServiceNow IT Business Management. Azure DevOps is easier to use and implement and integrates seamlessly with other Microsoft solutions. It provides excellent collaboration and the ability to monitor numerous activities all at once. Workflows are easy to learn and manage, saving time and money, which helps to keep teams productive and profitable.

To learn more, read our detailed Microsoft Azure DevOps vs. ServiceNow Strategic Portfolio Management Report (Updated: March 2024).
Download the complete report
768,740 professionals have used our research since 2012.
Featured Review
Himanshu Rana
Centralized code repository facilitates collaboration and visibility and scalability allows for handling large code...
Azure DevOps integrations with other tools have streamlined our workflows. The centralized code repository is a major part. We store code and... Read more →
Anonymous User
Researched Microsoft Azure DevOps but chose ServiceNow Strategic Portfolio Management: A very strategic demand management tool that visualizes risks and ratings in a bubble chart
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Azure Port is considered the most valuable feature.""This is an all-in-one, one-stop shop, nothing comes close.""My team likes the integration that Microsoft Azure DevOps has with GitHub and Microsoft Teams. The solution is well integrated with other Microsoft tools in one place, it is very good.""I like the entire tool because it is a one-stop-solution for DevOps.""The most valuable feature is that we can run integrations with DevOps. From a QA perspective and a testing perspective, we can run those tests and integrate automation tools. Then we can run those tests as part of the deployment process. Every time we are deploying something, it automatically runs all the tests.""The most valuable features of this solution are the CI/CD pipeline, and the testing automation.""I like the fact that there is built-in Power BI. Both are Microsoft tools. So, you can incorporate dashboard capabilities.""It is stable, and we have had no issues with it."

More Microsoft Azure DevOps Pros →

"The product is quite convenient and user-friendly.""The feature I find the most valuable is the one that lets you see how much time has been used in processing a ticket. This allows us to better monitor performance.""The PPM module is an excellent service.""The performance is good.""Competitive in terms of research""The resource manager is useful.""The demand management tool is very strategic because it helps assess risk, gives you a visual of different demands, and rates those values.""The solution was quite easy to use. The interface was quite user-friendly, and I've become quite familiar with it."

More ServiceNow Strategic Portfolio Management Pros →

Cons
"The price could be lowered. It would be nice if it was cheaper.""Its interface could be more user-friendly. It could be simplified for users with no prior knowledge. There should also be better tutorials.""Definitely, there should be more integration between GitHub and Azure DevOps.""They do very frequent releases, there's a complete change in UI kind of stuff. Sometimes it feels like they change it too often.""They could provide clearer guidance on deployment practices for the product.""I would like to see new features added.""Testing is very important. Microsoft Azure DevOps tests very well. However, DevOps teams need to be aware of what they are impacting when someone updates anything on the system.""The solution can be improved by having better integration with other cloud platforms."

More Microsoft Azure DevOps Cons →

"The portfolio managed is good for IT, but it's not good for non it's not necessarily great for construction projects, such as the building of physical infrastructure.""Dashboard interface is limited functionally and not very user friendly""The timing reporting module, and how it's used is a bit difficult to understand. Everything related to project management is quite extensive. It needs to be simplified. At first, our users didn't want to use it, because it seems a bit complex.""ServiceNow Strategic Portfolio Management must improve its interface, which is not very interactive or user-friendly compared to other tools like Zendesk. The real-time reporting feature doesn't help much in our decision-making process. It's quite complex to use and lacks the rich features needed for visualization. Overall, I find it to be very poor.""ServiceNow needs to invest more in integration. That's the only thing. It could always extend its portfolio a little bit.""The cost could be improved. The solution is quite pricey.""A major improvement we would like to see is definitely around agile management.""ServiceNow Strategic Portfolio Management could improve by having more Agile features. Other solutions, such as Rally have more."

More ServiceNow Strategic Portfolio Management Cons →

Pricing and Cost Advice
  • "It's a good tool, quite rich, it has a lot of features, and quite a lot of analytical capabilities which are built on top of it so that you can see how your projects are going and all that stuff. It's a good tool."
  • "There is a licensing fee of $6/user per month."
  • "The price is cheaper than Jira and some of the other competing tools."
  • "It is the least expensive product in this class."
  • "I find that the pricing is good, and it is competitive with the other vendors in the market."
  • "Microsoft Azure DevOps is free for up to five users and allows you to track a maximum of three projects."
  • "It is a subscription model and I only pay for what I use."
  • "The price of this solution is fair."

    • More Microsoft Azure DevOps Pricing and Cost Advice →

  • "They sell some things in bundles, and it could be handier that some of those things could be sold in another way, like purity models and other packages. Another thing that I'm struggling with is the pricing of ServiceNow's FYE experience, which includes the tools that are positioned for supporting HR."
  • "It is a little expensive. We are in Brazil, and for us, it is a little expensive."
  • "The solution could improve by being less expensive and the pricing model is confusing. Many people are getting charged different amounts. There are additional fees that they are adding on."
  • "We have a team of about 6,500 employees across the globe. So, the amount of money I'm going to save by putting the money on the table for the implementation and licenses is very high."
  • "The cost of the solution should not be more than $50,000 annually."
  • "I would rate the cost as five out of ten."
  • "The licensing is based on metrics and is tailored to customer's needs."
  • "I rate the price of ServiceNow Strategic Portfolio Management a seven out of ten."

    • More ServiceNow Strategic Portfolio Management Pricing and Cost Advice →

    report
    See Which Vendors Are Best For You
    Use our free recommendation engine to learn which Enterprise Agile Planning Tools solutions are best for your needs.
    See Recommendations
    768,740 professionals have used our research since 2012.
    Questions from the Community
    Which is better - Jira or Microsoft Azure DevOps?
    Top Answer:Jira is a great centralized tool for just about everything, from local team management to keeping track of products and work logs. It is easy to implement and navigate, and it is stable and scalable… more »
    Read all 3 answers   →
    Which is better - TFS or Azure DevOps?
    Top Answer:TFS and Azure DevOps are different in many ways. TFS was designed for admins, and only offers incremental improvements. In addition, TFS seems complicated to use and I don’t think it has a very… more »
    Read all 3 answers   →
    What do you like most about Microsoft Azure DevOps?
    Top Answer:The most valuable feature of the solution is task management.
    Read all 78 answers   →
    What do you like most about ServiceNow Strategic Portfolio Management?
    Top Answer:The PPM module is an excellent service.
    Read all 21 answers   →
    What is your experience regarding pricing and costs for ServiceNow Strate...
    Top Answer:The solution is expensive. In addition to the standard license cost, we may require specific applications, especially from an orchestration standpoint or additional plugins. Some of these plugins are… more »
    Read all 15 answers   →
    What needs improvement with ServiceNow Strategic Portfolio Management?
    Top Answer:The configurations are fine, but the user interface could be improved. ServiceNow generally introduces a lot of new user interfaces, workspaces, and other features. There is room for improvement… more »
    Read all 19 answers   →
    Ranking
    1st
    out of 19 in Enterprise Agile Planning Tools
    Views
    20,764
    Comparisons
    15,989
    Reviews
    22
    Average Words per Review
    650
    Rating
    8.2
    5th
    out of 19 in Enterprise Agile Planning Tools
    Views
    3,292
    Comparisons
    2,359
    Reviews
    15
    Average Words per Review
    557
    Rating
    7.8
    Comparisons
    Also Known As
    Azure DevOps, VSTS, Visual Studio Team Services, MS Azure DevOps
    IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
    Learn More
    Microsoft
    ServiceNow
    Overview

    Microsoft Azure DevOps is a cloud service that enables developers to collaborate on code development projects and create and deploy applications quicker than ever before. The service helps unite developers, project managers, and software development experts through a collaborative experience while using the application. For the users' convenience, Azure DevOps offers the user cloud services through Azure DevOps Services or an on-premises service using Azure DevOps Server. In addition, it supports integration with additional services and adding extensions, including the ability for the user to create their own custom extensions. 

    Azure DevOps provides a variety of unified features that can be accessed through their web browser or IDE client, such as:

    • Azure Pipelines - Develop and deploy services to support ongoing application integration and delivery. Azure pipelines, which work with almost every project type and most languages, will automatically test code projects in order to make them available to others.

    • Azure Artifacts - Share packages and integrate package sharing between teams. Packages include NuGet, npm, and Maven, in addition to other private and public sources. Developers can now share and consume packages with other developers from different public registries.

    • Azure Repos - Offers source control of your code through Team Foundation Version Control (TFVC) or Git repositories. Developers can now keep track of any changes that are made in their code over the course of their project.

    • Azure Test Plans - Offers continuous and manual/exploratory app testing through several tools. Test Suites, or a collection of Test Cases, are grouped together in a container called a Test Plan.

    • Azure Boards - Provides a suite of Agile tools to track work, support planning, code defects, and general issues while using Kanban and Scrum software. Teams are in need of tools that are flexible and will help them grow. Azure Boards is a service that helps developers manage their software projects. 

    Benefits of Microsoft Azure DevOps

    Microsoft Azure DevOps offers many benefits, including:

    • A quick setup and easy deployment
    • An elastic scale
    • Exceptional security
    • No-maintenance operations
    • Effortless collaboration through domains
    • The ability to create and deploy products faster than traditional software

    Reviews from Real Users

    Microsoft Azure DevOps stands out among its competitors for a variety of reasons. Two major ones are its ability to forecast how long each task will take and the ability for users to follow the entire development process.

    PeerSpot viewers note the effectiveness of this solution. An executive chief operating officer for a cloud provider notes, “We can forecast tasks and the number of hours a task will take and can compare it with how long a task actually takes.” 

    Carlos H., a product and system director at SPCM, writes, “I think the most usable thing is that you can follow the whole progress of the development process. This makes it very useful for us.”

    ServiceNow Strategic Portfolio Management is a highly regarded value-added Portfolio Management solution and also a top-ranked Enterprise Agile Planning tool. Strategic Portfolio Management (SPM) relates to the tools and processes that business organizations utilize to manage their usable resources and satisfy calculated business objectives.

    ServiceNow SPM ensures organizations are able to precisely identify and promote the best investment initiatives that accurately match the organizational objectives, which will facilitate that the most profitable outcomes are consistently achieved.

    Enterprise organizations can include the desired various factors of their business processes to include in their unique strategic portfolio. These factors can include but are not limited to employee performance initiatives, product promotions, client services, and more. When assembled together, these factors become integral elements to promote the most effective business process decisions that will ensure appropriate outcomes that align with the organization's overall goals and objectives.

    ServiceNow SPM Best Practices

    • Evaluate and catalog: Organizations should ensure that all stakeholders are aware and in agreement with the organization's goals and objectives, both short and long-term. Additionally, all the elements and components that are needed to accomplish those objectives have been accounted for and are available.
    • Set effective parameters: The organization should set clear parameters to monitor processes and performance to ensure that objectives are being maintained and consistently satisfied.
    • Productivity analysis: Review processes to eliminate redundancies to maintain balance and process alignment so that desired outcomes can be achieved.
    • Continuous process management: ServiceNow SPM provides a single transparent view that includes all processes (pending, ongoing, or completed) and how they align with the overall organizational goals and objectives.

    ServiceNow Strategic Portfolio Management Benefits:

    ServiceNow Strategic Portfolio Management has many valuable benefits. Some of its most valuable benefits include:

    • Big Picture Visualization
    • Improved Decision Making
    • Improved Process Management
    • Seamless Scalability
    • Increased Productivity
    • Improved Efficiency
    • Improved Time Management
    • Better Outcomes
    • Improved Communication
    • Comprehensive Reporting and Tracking
    • Improved Return on Investment


    ServiceNow Strategic Portfolio Management's primary focus is to align business strategy with work. Decision-makers are able to plan, complete and easily track progress across different methodologies and processes. The solution has been developed to ensure that the appropriate activities and processes are being completed in a timely manner to satisfy the organization’s goals consistently and achieve the most profitable outcomes.

    Reviews from Real Users

    “The feature I find the most valuable is the one that lets you see how much time has been used in processing a ticket. This allows us to better monitor performance.” Lenny L., Support Engineer at a tech services company

    “The ease of use is the most valuable feature. It's very intuitive to set up. Everything has a logical sequence, and you can see how it all links together. It's a good win for ServiceNow.” Fabrizio M., Head of Business Applications at Bio Products Laboratory Limited

    “The demand management tool is very strategic because it helps assess risk, gives you a visual of different demands, and rates those values.” A Manager at a manufacturing company.

    Sample Customers
    Alaska Airlines, Iberia Airlines, Columbia, Skype
    Proximus, UNT SYSTEM, SAP SuccessFactors
    Top Industries
    REVIEWERS
    Computer Software Company23%
    Financial Services Firm15%
    Energy/Utilities Company11%
    Manufacturing Company8%
    VISITORS READING REVIEWS
    Computer Software Company13%
    Manufacturing Company11%
    Financial Services Firm11%
    Government9%
    REVIEWERS
    Computer Software Company31%
    Manufacturing Company13%
    Hospitality Company6%
    Agriculture6%
    VISITORS READING REVIEWS
    Financial Services Firm16%
    Manufacturing Company11%
    Government11%
    Computer Software Company10%
    Company Size
    REVIEWERS
    Small Business31%
    Midsize Enterprise18%
    Large Enterprise51%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise14%
    Large Enterprise68%
    REVIEWERS
    Small Business25%
    Midsize Enterprise7%
    Large Enterprise68%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise9%
    Large Enterprise75%
    Buyer's Guide
    Microsoft Azure DevOps vs. ServiceNow Strategic Portfolio Management
    March 2024
    Free Report: Microsoft Azure DevOps vs. ServiceNow Strategic Portfolio Management
    Find out what your peers are saying about Microsoft Azure DevOps vs. ServiceNow Strategic Portfolio Management and other solutions. Updated: March 2024.
    DOWNLOAD NOW
    768,740 professionals have used our research since 2012.

    Microsoft Azure DevOps is ranked 1st in Enterprise Agile Planning Tools with 124 reviews while ServiceNow Strategic Portfolio Management is ranked 5th in Enterprise Agile Planning Tools with 27 reviews. Microsoft Azure DevOps is rated 8.2, while ServiceNow Strategic Portfolio Management is rated 8.0. The top reviewer of Microsoft Azure DevOps writes "Good support, helpful management capabilities, and great Kanban boards". On the other hand, the top reviewer of ServiceNow Strategic Portfolio Management writes "A very strategic demand management tool that visualizes risks and ratings in a bubble chart". Microsoft Azure DevOps is most compared with GitLab, Jira, TFS, Rally Software and OpenText ALM / Quality Center, whereas ServiceNow Strategic Portfolio Management is most compared with Jira, Jira Align, Microsoft Project Server, Smartsheet and Broadcom Clarity . See our Microsoft Azure DevOps vs. ServiceNow Strategic Portfolio Management report.

    See our list of best Enterprise Agile Planning Tools vendors.

    We monitor all Enterprise Agile Planning Tools reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.