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Microsoft Azure DevOps vs ServiceNow Strategic Portfolio Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.5
Microsoft Azure DevOps boosts productivity, time management, and ROI, though integration with non-Microsoft tools can be challenging.
Sentiment score
6.9
ServiceNow Strategic Portfolio Management enhances team collaboration, cost visibility, business insights, and application consolidation for strong ROI.
On a scale of one to ten, where ten is the best, I would say ROI is an eight.
Associate Director at Grant Thornton (US)
For organizations that haven't invested in people and processes, the product is underutilized and seen as overpriced.
IT Leadership at a computer software company with 201-500 employees
 

Customer Service

Sentiment score
6.8
Microsoft Azure DevOps offers efficient customer service, with strong documentation empowering users to resolve many issues independently.
Sentiment score
6.7
ServiceNow Strategic Portfolio Management generally receives praise for customer service efficiency, despite some inconsistencies and customization challenges.
Resolving issues took time since understanding our unique problems was not always straightforward for support teams.
Project Executive at synergyc
I would rate technical support from Microsoft for Microsoft Azure DevOps an eight out of ten.
Consultant at Yara International ASA
They have knowledgeable teams across all levels.
Senior Analyst at DXC Technology
They should improve vendor compliance to align with ServiceNow's strategy.
Head of Business Agility and Development at Aqarat Real Estate Development Company
While they have a skilled team, reaching the right resource can sometimes be a challenge.
IT Leadership at a computer software company with 201-500 employees
 

Scalability Issues

Sentiment score
7.4
Microsoft Azure DevOps is scalable, supporting teams of any size, with seamless resource expansion and reliability across projects.
Sentiment score
7.7
ServiceNow Strategic Portfolio Management excels in scalability, supporting multiple functions and custom workflows across various enterprises efficiently.
The scalability has left me pleased, not just for our teams in Europe, the Middle East, and Asia, but as we expanded into North America, Africa, and even Australia.
Project Executive at synergyc
Scalability is critical for our clients as they deal with numerous projects and changes.
Head of Business Agility and Development at Aqarat Real Estate Development Company
Based on my experience, while I am unsure about how scalable ServiceNow Strategic Portfolio Management is, it is very adaptable, and I would rate that an 8.5.
BA at North America Direct, Inc.
 

Stability Issues

Sentiment score
7.9
Microsoft Azure DevOps is stable, with minor issues often related to connectivity, earning high user satisfaction ratings.
Sentiment score
8.2
ServiceNow Strategic Portfolio Management is highly reliable, with excellent stability and minor issues promptly resolved by support.
Its stability might be attributed to its legacy as an on-premise solution that has been in development for more than 25 years.
Software Architect at RedesCDM
There was just one time when there was some infrastructure issue from Microsoft's side, so we faced some glitches for a few minutes only, not for hours or a day.
DevOps Engineer at ENTERPRISE SYSTEM SOLUTIONS LIMITED
The solution is stable, and we did not encounter any stability issues.
Project Executive at synergyc
I have not faced any outages or downtime with ServiceNow Strategic Portfolio Management.
BA at North America Direct, Inc.
 

Room For Improvement

Microsoft Azure DevOps users seek improved features, including query editors, integration, testing capabilities, Linux compatibility, security, and documentation.
ServiceNow Strategic Portfolio Management needs UI simplification, better integration, improved reporting, more automation, and enhanced documentation for usability.
Those processes are a bit difficult for some customers who may not have technical knowledge and don't go through the entire documentation.
Associate Director at Grant Thornton (US)
Out of the box, the solution is effective, yet with advancements in AI, it has the potential to be more intuitive.
Project Executive at synergyc
Instead of customers having to try many options themselves, they benefit from practitioner recommendations.
Founder & CEO at DevTools
The integration of artificial intelligence is something my customer is considering for future upgrades.
Head of Business Agility and Development at Aqarat Real Estate Development Company
The recommended export and import functionality could be developed into a real-time scenario to allow seamless data synchronization without manual interventions.
Architect at Mindsprint
Making the product more cost-beneficial would help more organizations consider investing in it.
Senior Analyst at DXC Technology
 

Setup Cost

Microsoft Azure DevOps offers competitive pricing with flexible licensing, starting at $6-$11 per user, with a free version available.
Enterprise buyers find ServiceNow Strategic Portfolio Management generally more expensive, suited for large organizations, with varied opinions on pricing.
They don't even provide a POC where you can have a sandbox or stuff that you can go through and see how exactly it's costing.
Associate Director at Grant Thornton (US)
I find it to be expensive.
Project Executive at synergyc
Azure charges only the parking cost, not for unnecessary or unwanted cost.
DevOps Engineer at ENTERPRISE SYSTEM SOLUTIONS LIMITED
If a company is prepared to get a return on the investment, the price is worth it.
IT Leadership at a computer software company with 201-500 employees
It's a bit costly currently.
Senior Analyst at DXC Technology
The pricing is rated six, as it's relatively low-medium compared to other solutions.
Head of Business Agility and Development at Aqarat Real Estate Development Company
 

Valuable Features

Microsoft Azure DevOps enhances productivity with its CI/CD pipelines, seamless integration, and user-friendly interface, streamlining project workflows.
ServiceNow Strategic Portfolio Management enhances project visibility and control with integration, flexibility, and advanced analytics for better decision-making.
I can't approve my own request and move the code around without a review.
Associate Director at Grant Thornton (US)
Our company organized a training session with a certified Azure expert, which was extremely beneficial for adopting best practices during the initial three months.
Project Executive at synergyc
No organization would use just one vendor, and the goal is about what works well, is scalable, performs well, and offers a reasonable total cost of ownership.
Founder & CEO at DevTools
The platform consolidates multiple offerings into one module, eliminating the need to invest in siloed applications.
Senior Analyst at DXC Technology
Aligning the portfolio with overall strategy and goals is essential for success.
Head of Business Agility and Development at Aqarat Real Estate Development Company
The most valuable features include managing our portfolio, getting a grip on demand in the environment, and making informed decisions about which projects would provide the greatest return.
IT Leadership at a computer software company with 201-500 employees
 

Categories and Ranking

Microsoft Azure DevOps
Ranking in Enterprise Agile Planning Tools
1st
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
136
Ranking in other categories
Application Lifecycle Management (ALM) Suites (2nd), Release Automation (1st)
ServiceNow Strategic Portfo...
Ranking in Enterprise Agile Planning Tools
3rd
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
36
Ranking in other categories
Project Portfolio Management (4th)
 

Mindshare comparison

As of January 2026, in the Enterprise Agile Planning Tools category, the mindshare of Microsoft Azure DevOps is 37.5%, down from 41.8% compared to the previous year. The mindshare of ServiceNow Strategic Portfolio Management is 4.5%, down from 5.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Agile Planning Tools Market Share Distribution
ProductMarket Share (%)
Microsoft Azure DevOps37.5%
ServiceNow Strategic Portfolio Management4.5%
Other58.0%
Enterprise Agile Planning Tools
 

Featured Reviews

Bharadwaj Deepak Mohapatra - PeerSpot reviewer
DevOps Engineer at ENTERPRISE SYSTEM SOLUTIONS LIMITED
Have built reliable end-to-end pipelines and streamlined cloud provisioning through consistent collaboration practices
I am currently working with open-source tools such as Jenkins for my main CI/CD pipeline, and for enterprise clients, I am using Microsoft Azure DevOps CI/CD pipeline. For other clients, I have also implemented CI/CD YAML pipelines through GitLab CI/CD workflow and GitHub Actions. I am creating the end-to-end CI/CD pipeline from development to deployment and monitoring all of this. Azure Boards is easier than Jira for my understanding because there are very easy points to manage the Agile methodology which we work on. Because it is a GUI, sometimes the process may take a few minutes more than the CLI process since the backend is running the exact CLI, but we are commanding through the GUI. There is definitely a time lag, but it is more secure. Microsoft Azure DevOps pipelines work very seamlessly rather than other CI/CD pipelines, as of my understanding. The downside is that the process may take more time when deploying some clusters, Kubernetes, Azure AKS service, or some vast microservice architecture deployments. There may be a little bit of lag I feel, though I cannot tell very strictly that this is a disadvantage, but sometimes it takes a little more time than other cloud infrastructures. All the major things are done by GUI, which is somewhat a little slow. However, if considering automations, process, monitoring, and provisioning, then it is the best cloud service across all the other service providers. Our implementation is a hybrid cloud. Microsoft Azure DevOps is definitely easily scalable. I have worked on many Kubernetes infrastructures and microservice deployments, and I have seen that replication is very good because it is very easy. The replication process is very straightforward. I definitely advocate for using less code because it is very time-consuming. If using GCP or Amazon Web Service, there is more interaction related to work over the CLI process. In terms of Microsoft Azure DevOps, there are many things done by the GUI, which is the best part.
SH
Architect at Mindsprint
Have experienced improved project and resource management with strategic alignment and comprehensive support
The complete ServiceNow Strategic Portfolio Management suite is used for strategic alignment, allowing us to track projects, portfolios, costs, and vendors to make informed decisions based on project tasks. While I may not be able to specify exact strategic outcomes from the SPM, the overall cost can be reduced by eliminating scattered tools such as JIRA and Microsoft Project Planner, which were onboarded into a single platform for multiple processes in ServiceNow, especially with CSDM that offers services-based alignment. The impact of ServiceNow Strategic Portfolio Management's analytics and reporting features on decision-making processes includes utilizing reports based on milestones during project implementations. Some tasks can be delayed or not aligned with requirements, such as in agile-based projects where features such as Sprint Burndown Charts are monitored. Reports can be fetched from SPM showing if milestones have been achieved, allowing for course corrections based on metrics indicating whether they are on track.
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Top Industries

By visitors reading reviews
Manufacturing Company
14%
Computer Software Company
11%
Government
10%
Financial Services Firm
10%
Financial Services Firm
13%
Manufacturing Company
13%
Government
8%
Healthcare Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business42
Midsize Enterprise27
Large Enterprise69
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise3
Large Enterprise23
 

Questions from the Community

Which is better - Jira or Microsoft Azure DevOps?
Jira is a great centralized tool for just about everything, from local team management to keeping track of products and work logs. It is easy to implement and navigate, and it is stable and scalabl...
Which is better - TFS or Azure DevOps?
TFS and Azure DevOps are different in many ways. TFS was designed for admins, and only offers incremental improvements. In addition, TFS seems complicated to use and I don’t think it has a very fri...
What do you like most about Microsoft Azure DevOps?
Valuable features for project management and tracking in Azure DevOps include a portal displaying test results, check-in/check-out activity, and developer/tester productivity.
What do you like most about ServiceNow Strategic Portfolio Management?
We mainly use the solution to support operations and align our ITSM operations with our business goals. This involves coordinating between our application development, support teams, and network en...
What is your experience regarding pricing and costs for ServiceNow Strategic Portfolio Management?
The pricing is rated six, as it's relatively low-medium compared to other solutions. However, the value isn't fully justified when not all features are used. A pricing model adjustment is needed fo...
What needs improvement with ServiceNow Strategic Portfolio Management?
I don't have a comment on what areas of ServiceNow Strategic Portfolio Management could be improved or enhanced, which may be because we're not utilizing it properly. I found the documentation diff...
 

Also Known As

Azure DevOps, VSTS, Visual Studio Team Services, MS Azure DevOps
IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
 

Overview

 

Sample Customers

Alaska Airlines, Iberia Airlines, Columbia, Skype
Proximus, UNT SYSTEM, SAP SuccessFactors
Find out what your peers are saying about Microsoft Azure DevOps vs. ServiceNow Strategic Portfolio Management and other solutions. Updated: December 2025.
879,768 professionals have used our research since 2012.