We performed a comparison between Microsoft Azure DevOps and ServiceNow IT Business Management based on our users’ reviews in four categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Microsoft Azure DevOps finishes slightly ahead of ServiceNow IT Business Management. Azure DevOps is easier to use and implement and integrates seamlessly with other Microsoft solutions. It provides excellent collaboration and the ability to monitor numerous activities all at once. Workflows are easy to learn and manage, saving time and money, which helps to keep teams productive and profitable.
"Some of the most valuable features are the ease of use and the ability to monitor a lot of things. It has a lot of applications and facilities that meet all the developers' requirements. For example, we can use application insights to get an idea of our application's performance. Since it's cloud-based, it's really good for collaboration and working as a team."
"Great project management feature and Git-based repository."
"The extensibility of the work item forms and customizations as well as the backend API to query the data, et cetera, and manipulate the data programmatically are all very valuable aspects of the product."
"My team likes the integration that Microsoft Azure DevOps has with GitHub and Microsoft Teams. The solution is well integrated with other Microsoft tools in one place, it is very good."
"It is good for monitoring purposes. We are using the build pipelines of Microsoft Azure. They are also valuable."
"Our technical sales staff and business development people need to know how far the developers are on any product that we're developing. DevOps makes it easier for you to see how far along they are with the work because they have a repository where they store everything. There is a portal where you can see what has been done, what has been tested, what is working, and what isn't. I have a huge dashboard with an overview of what the development team is doing from an executive point of view."
"I think the most usable thing is that you can follow the whole progress of the development process. This makes it very useful for us."
"The most valuable feature of this solution is that it saves time."
"We like the status report feature. It is something really valuable."
"As a product, the primary reason we like it is it gets integrated with our ITSM solution so that we don't have to go for an external product for project management like Jira."
"The technical support is pretty good. ServiceNow has consistently provided excellent assistance."
"The most valuable feature of ServiceNow Strategic Portfolio Management is incident management."
"The most valuable features of ServiceNow Strategic Portfolio Management are the multiple methodology possibilities for projects. It has hybrid, traditional, and Agile capabilities. Additionally, the solution integrates well with other platforms, such as Microsoft Azure."
"The product is quite convenient and user-friendly."
"The PPM module is an excellent service."
"The solution is scalable."
"Its setup is quite complex."
"I can't think of any specific things at the moment, but I've run into things that I didn't like. I came across something that I wanted to be changed in DevOps, but I can't remember what it was. It was a particular feature I was looking for that I couldn't find."
"When we don't have some permissions, we have to research how to get them."
"The UI, the user experience, is challenging for newcomers."
"Being more technology-agnostic through ease of integration would be beneficial."
"I would like to see improvement in the metrics and the dependencies."
"All of the tests of the applications are done on the mobile or web interface and it could be improved."
"Azure DevOps is set up more for development and less for testing. If it is set up correctly, everyone can use it better, but it was set up from a development point of view, which means it is lacking in what I need from a testing perspective. Just like any other tool, it depends on how it is configured. I am not happy with the way it is set up. It is configured more from a development side, and it doesn't necessarily cater to all the other areas that probably need to use it, such as testing data, etc."
"ServiceNow IT Business Management could improve by adding better artificial intelligence."
"The product does not give us the freedom to capture all the instances, test cases, and evidence."
"The setup is a bit complex. It depends on the organizational needs, and sometimes, we make customizations based on those needs."
"ServiceNow Strategic Portfolio Management could improve by having more Agile features. Other solutions, such as Rally have more."
"When we originally set it up, we had some kind of success manager free of charge, and now it's an additional charge over and above what we're paying."
"It could be more user-friendly."
"The solution needs a few things in terms of resource management."
"The portfolio managed is good for IT, but it's not good for non it's not necessarily great for construction projects, such as the building of physical infrastructure."
More ServiceNow Strategic Portfolio Management Pricing and Cost Advice →
Microsoft Azure DevOps is ranked 1st in Enterprise Agile Planning Tools with 33 reviews while ServiceNow Strategic Portfolio Management is ranked 4th in Enterprise Agile Planning Tools with 19 reviews. Microsoft Azure DevOps is rated 8.0, while ServiceNow Strategic Portfolio Management is rated 7.8. The top reviewer of Microsoft Azure DevOps writes "High level protection, scales well, but more customer feedback updates needed". On the other hand, the top reviewer of ServiceNow Strategic Portfolio Management writes "Great innovation and helpful for portfolio management but needs more finance management capabilities". Microsoft Azure DevOps is most compared with GitLab, Jira, TFS, Rally Software and OpenText ALM / Quality Center, whereas ServiceNow Strategic Portfolio Management is most compared with Jira, Jira Align, Microsoft Project Server, Smartsheet and Broadcom Clarity . See our Microsoft Azure DevOps vs. ServiceNow Strategic Portfolio Management report.
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