Microsoft Azure DevOps vs ServiceNow Strategic Portfolio Management comparison

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Comparison Buyer's Guide
Executive Summary
Updated on Jul 18, 2022

We performed a comparison between Microsoft Azure DevOps and ServiceNow IT Business Management based on our users’ reviews in four categories. After reading all of the collected data, you can find our conclusion below.

  • Ease of Deployment: Most users tell us that deployment of both these solutions is easy and straightforward.
  • Features: Microsoft Azure DevOps like that the solution has robust functionality, is easily customizable, and integrates seamlessly with other tools. Many users feel the optimization feature and project management features could be improved.

    ServiceNow IT Business Management easily integrates with many popular ITSM solutions, making it very cost-effective. The project portfolio management feature is very robust and the status reporting feature is very intuitive. Users have noted some issues with dependencies when importing large projects with a lot of tasks, and some links between tasks do not always function appropriately.

  • Pricing: Microsoft Azure DevOps users tell us the solution is priced well. ServiceNow IT Business Management users feel the solution can be expensive and could be priced more competitively.
  • Service and Support: Users of both solutions relate that they find the service and support to be satisfactory.

Comparison Results: Microsoft Azure DevOps finishes slightly ahead of ServiceNow IT Business Management. Azure DevOps is easier to use and implement and integrates seamlessly with other Microsoft solutions. It provides excellent collaboration and the ability to monitor numerous activities all at once. Workflows are easy to learn and manage, saving time and money, which helps to keep teams productive and profitable.

To learn more, read our detailed Microsoft Azure DevOps vs. ServiceNow Strategic Portfolio Management Report (Updated: September 2023).
744,865 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
"Some of the most valuable features are the ease of use and the ability to monitor a lot of things. It has a lot of applications and facilities that meet all the developers' requirements. For example, we can use application insights to get an idea of our application's performance. Since it's cloud-based, it's really good for collaboration and working as a team.""Great project management feature and Git-based repository.""The extensibility of the work item forms and customizations as well as the backend API to query the data, et cetera, and manipulate the data programmatically are all very valuable aspects of the product.""My team likes the integration that Microsoft Azure DevOps has with GitHub and Microsoft Teams. The solution is well integrated with other Microsoft tools in one place, it is very good.""It is good for monitoring purposes. We are using the build pipelines of Microsoft Azure. They are also valuable.""Our technical sales staff and business development people need to know how far the developers are on any product that we're developing. DevOps makes it easier for you to see how far along they are with the work because they have a repository where they store everything. There is a portal where you can see what has been done, what has been tested, what is working, and what isn't. I have a huge dashboard with an overview of what the development team is doing from an executive point of view.""I think the most usable thing is that you can follow the whole progress of the development process. This makes it very useful for us.""The most valuable feature of this solution is that it saves time."

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"We like the status report feature. It is something really valuable.""As a product, the primary reason we like it is it gets integrated with our ITSM solution so that we don't have to go for an external product for project management like Jira.""The technical support is pretty good. ServiceNow has consistently provided excellent assistance.""The most valuable feature of ServiceNow Strategic Portfolio Management is incident management.""The most valuable features of ServiceNow Strategic Portfolio Management are the multiple methodology possibilities for projects. It has hybrid, traditional, and Agile capabilities. Additionally, the solution integrates well with other platforms, such as Microsoft Azure.""The product is quite convenient and user-friendly.""The PPM module is an excellent service.""The solution is scalable."

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"Its setup is quite complex.""I can't think of any specific things at the moment, but I've run into things that I didn't like. I came across something that I wanted to be changed in DevOps, but I can't remember what it was. It was a particular feature I was looking for that I couldn't find.""When we don't have some permissions, we have to research how to get them.""The UI, the user experience, is challenging for newcomers.""Being more technology-agnostic through ease of integration would be beneficial.""I would like to see improvement in the metrics and the dependencies.""All of the tests of the applications are done on the mobile or web interface and it could be improved.""Azure DevOps is set up more for development and less for testing. If it is set up correctly, everyone can use it better, but it was set up from a development point of view, which means it is lacking in what I need from a testing perspective. Just like any other tool, it depends on how it is configured. I am not happy with the way it is set up. It is configured more from a development side, and it doesn't necessarily cater to all the other areas that probably need to use it, such as testing data, etc."

More Microsoft Azure DevOps Cons →

"ServiceNow IT Business Management could improve by adding better artificial intelligence.""The product does not give us the freedom to capture all the instances, test cases, and evidence.""The setup is a bit complex. It depends on the organizational needs, and sometimes, we make customizations based on those needs.""ServiceNow Strategic Portfolio Management could improve by having more Agile features. Other solutions, such as Rally have more.""When we originally set it up, we had some kind of success manager free of charge, and now it's an additional charge over and above what we're paying.""It could be more user-friendly.""The solution needs a few things in terms of resource management.""The portfolio managed is good for IT, but it's not good for non it's not necessarily great for construction projects, such as the building of physical infrastructure."

More ServiceNow Strategic Portfolio Management Cons →

Pricing and Cost Advice
  • "This product could maybe be cheaper. My organization handled licensing, so I'm not aware of which subscription they have."
  • "I don't know the pricing of DevOps. It would be much cheaper than ALM because ALM came out as a software product initially. Now they are moving into a cloud and subscription model. In that case, Microsoft is coming from Azure and the cloud and DevOps and software as a service, so it would be much cheaper, but the catch would be that they are trying to get money on all the sides, like an operating system, Microsoft Office, or Microsoft Azure DevOps."
  • "The price of the solution is expensive."
  • "The solution costs $5 or $10 per user, per month."
  • "We do not pay licenses for this solution."
  • "Microsoft Azure DevOps is an expensive solution."
  • "As the cost structure is per user, I would recommend paying the cost structure based on the amount of data you use rather than the number of users."
  • "The reason that customers are going to the cloud is that it provides the ability to reduce the license cost. For example, when purchasing Office 365 it is bundled with Word, Excel, PowerPoint, Access, and many other applications. In the past, purchasing a license was approximately $600. Today it's only $35 or $45 per customer, per client, or per user, plus the storage. It's less expensive for companies today, to use something, such as Microsoft Azure DevOps, and provide the software to all the employees needing a license. It's better to go with the cloud than just to buy the licenses by themselves."
  • More Microsoft Azure DevOps Pricing and Cost Advice →

  • "It is a little expensive. We are in Brazil, and for us, it is a little expensive."
  • "The solution could improve by being less expensive and the pricing model is confusing. Many people are getting charged different amounts. There are additional fees that they are adding on."
  • "We have a team of about 6,500 employees across the globe. So, the amount of money I'm going to save by putting the money on the table for the implementation and licenses is very high."
  • "The cost of the solution should not be more than $50,000 annually."
  • "I would rate the cost as five out of ten."
  • "The licensing is based on metrics and is tailored to customer's needs."
  • "I rate the price of ServiceNow Strategic Portfolio Management a seven out of ten."
  • "The solution was quite expensive."
  • More ServiceNow Strategic Portfolio Management Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Jira is a great centralized tool for just about everything, from local team management to keeping track of products and work logs. It is easy to implement and navigate, and it is stable and scalable… more »
    Top Answer:TFS and Azure DevOps are different in many ways. TFS was designed for admins, and only offers incremental improvements. In addition, TFS seems complicated to use and I don’t think it has a very… more »
    Top Answer:The most valuable aspect of Azure DevOps for me is its robust version control functionality, which is critical for our workflow.
    Top Answer:The solution is expensive. In addition to the standard license cost, we may require specific applications, especially from an orchestration standpoint or additional plugins. Some of these plugins are… more »
    Top Answer:The configurations are fine, but the user interface could be improved. ServiceNow generally introduces a lot of new user interfaces, workspaces, and other features. There is room for improvement… more »
    Average Words per Review
    Average Words per Review
    Also Known As
    Azure DevOps, VSTS, Visual Studio Team Services, MS Azure DevOps
    IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
    Learn More

    Microsoft Azure DevOps is a cloud service that enables developers to collaborate on code development projects and create and deploy applications quicker than ever before. The service helps unite developers, project managers, and software development experts through a collaborative experience while using the application. For the users' convenience, Azure DevOps offers the user cloud services through Azure DevOps Services or an on-premises service using Azure DevOps Server. In addition, it supports integration with additional services and adding extensions, including the ability for the user to create their own custom extensions. 

    Azure DevOps provides a variety of unified features that can be accessed through their web browser or IDE client, such as:

    • Azure Pipelines - Develop and deploy services to support ongoing application integration and delivery. Azure pipelines, which work with almost every project type and most languages, will automatically test code projects in order to make them available to others.

    • Azure Artifacts - Share packages and integrate package sharing between teams. Packages include NuGet, npm, and Maven, in addition to other private and public sources. Developers can now share and consume packages with other developers from different public registries.

    • Azure Repos - Offers source control of your code through Team Foundation Version Control (TFVC) or Git repositories. Developers can now keep track of any changes that are made in their code over the course of their project.

    • Azure Test Plans - Offers continuous and manual/exploratory app testing through several tools. Test Suites, or a collection of Test Cases, are grouped together in a container called a Test Plan.

    • Azure Boards - Provides a suite of Agile tools to track work, support planning, code defects, and general issues while using Kanban and Scrum software. Teams are in need of tools that are flexible and will help them grow. Azure Boards is a service that helps developers manage their software projects. 

    Benefits of Microsoft Azure DevOps

    Microsoft Azure DevOps offers many benefits, including:

    • A quick setup and easy deployment
    • An elastic scale
    • Exceptional security
    • No-maintenance operations
    • Effortless collaboration through domains
    • The ability to create and deploy products faster than traditional software

    Reviews from Real Users

    Microsoft Azure DevOps stands out among its competitors for a variety of reasons. Two major ones are its ability to forecast how long each task will take and the ability for users to follow the entire development process.

    PeerSpot viewers note the effectiveness of this solution. An executive chief operating officer for a cloud provider notes, “We can forecast tasks and the number of hours a task will take and can compare it with how long a task actually takes.” 

    Carlos H., a product and system director at SPCM, writes, “I think the most usable thing is that you can follow the whole progress of the development process. This makes it very useful for us.”

    ServiceNow Strategic Portfolio Management is a highly regarded value-added Portfolio Management solution and also a top-ranked Enterprise Agile Planning tool. Strategic Portfolio Management (SPM) relates to the tools and processes that business organizations utilize to manage their usable resources and satisfy calculated business objectives.

    ServiceNow SPM ensures organizations are able to precisely identify and promote the best investment initiatives that accurately match the organizational objectives, which will facilitate that the most profitable outcomes are consistently achieved.

    Enterprise organizations can include the desired various factors of their business processes to include in their unique strategic portfolio. These factors can include but are not limited to employee performance initiatives, product promotions, client services, and more. When assembled together, these factors become integral elements to promote the most effective business process decisions that will ensure appropriate outcomes that align with the organization's overall goals and objectives.

    ServiceNow SPM Best Practices

    • Evaluate and catalog: Organizations should ensure that all stakeholders are aware and in agreement with the organization's goals and objectives, both short and long-term. Additionally, all the elements and components that are needed to accomplish those objectives have been accounted for and are available.
    • Set effective parameters: The organization should set clear parameters to monitor processes and performance to ensure that objectives are being maintained and consistently satisfied.
    • Productivity analysis: Review processes to eliminate redundancies to maintain balance and process alignment so that desired outcomes can be achieved.
    • Continuous process management: ServiceNow SPM provides a single transparent view that includes all processes (pending, ongoing, or completed) and how they align with the overall organizational goals and objectives.

    ServiceNow Strategic Portfolio Management Benefits:

    ServiceNow Strategic Portfolio Management has many valuable benefits. Some of its most valuable benefits include:

    • Big Picture Visualization
    • Improved Decision Making
    • Improved Process Management
    • Seamless Scalability
    • Increased Productivity
    • Improved Efficiency
    • Improved Time Management
    • Better Outcomes
    • Improved Communication
    • Comprehensive Reporting and Tracking
    • Improved Return on Investment

    ServiceNow Strategic Portfolio Management's primary focus is to align business strategy with work. Decision-makers are able to plan, complete and easily track progress across different methodologies and processes. The solution has been developed to ensure that the appropriate activities and processes are being completed in a timely manner to satisfy the organization’s goals consistently and achieve the most profitable outcomes.

    Reviews from Real Users

    “The feature I find the most valuable is the one that lets you see how much time has been used in processing a ticket. This allows us to better monitor performance.” Lenny L., Support Engineer at a tech services company

    “The ease of use is the most valuable feature. It's very intuitive to set up. Everything has a logical sequence, and you can see how it all links together. It's a good win for ServiceNow.” Fabrizio M., Head of Business Applications at Bio Products Laboratory Limited

    “The demand management tool is very strategic because it helps assess risk, gives you a visual of different demands, and rates those values.” A Manager at a manufacturing company.

    Learn more about Microsoft Azure DevOps
    Learn more about ServiceNow Strategic Portfolio Management
    Sample Customers
    Alaska Airlines, Iberia Airlines, Columbia, Skype
    Proximus, UNT SYSTEM, SAP SuccessFactors
    Top Industries
    Computer Software Company25%
    Financial Services Firm15%
    Energy/Utilities Company12%
    Manufacturing Company8%
    Computer Software Company13%
    Financial Services Firm11%
    Manufacturing Company11%
    Computer Software Company31%
    Manufacturing Company13%
    Hospitality Company6%
    Financial Services Firm16%
    Computer Software Company11%
    Manufacturing Company11%
    Company Size
    Small Business33%
    Midsize Enterprise18%
    Large Enterprise49%
    Small Business19%
    Midsize Enterprise13%
    Large Enterprise68%
    Small Business26%
    Midsize Enterprise7%
    Large Enterprise67%
    Small Business16%
    Midsize Enterprise9%
    Large Enterprise76%
    Buyer's Guide
    Microsoft Azure DevOps vs. ServiceNow Strategic Portfolio Management
    September 2023
    Find out what your peers are saying about Microsoft Azure DevOps vs. ServiceNow Strategic Portfolio Management and other solutions. Updated: September 2023.
    744,865 professionals have used our research since 2012.

    Microsoft Azure DevOps is ranked 1st in Enterprise Agile Planning Tools with 33 reviews while ServiceNow Strategic Portfolio Management is ranked 4th in Enterprise Agile Planning Tools with 19 reviews. Microsoft Azure DevOps is rated 8.0, while ServiceNow Strategic Portfolio Management is rated 7.8. The top reviewer of Microsoft Azure DevOps writes "High level protection, scales well, but more customer feedback updates needed". On the other hand, the top reviewer of ServiceNow Strategic Portfolio Management writes "Great innovation and helpful for portfolio management but needs more finance management capabilities". Microsoft Azure DevOps is most compared with GitLab, Jira, TFS, Rally Software and OpenText ALM / Quality Center, whereas ServiceNow Strategic Portfolio Management is most compared with Jira, Jira Align, Microsoft Project Server, Smartsheet and Broadcom Clarity . See our Microsoft Azure DevOps vs. ServiceNow Strategic Portfolio Management report.

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    We monitor all Enterprise Agile Planning Tools reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.