ServiceNow Security Operations vs Splunk SOAR comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between ServiceNow Security Operations and Splunk SOAR based on real PeerSpot user reviews.

Find out in this report how the two Security Orchestration Automation and Response (SOAR) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed ServiceNow Security Operations vs. Splunk SOAR Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"One of the most valuable features of Microsoft Sentinel is that it's cloud-based.""It is able to connect to an ever-growing number of platforms and systems within the Microsoft ecosystem, such as Azure Active Directory and Microsoft 365 or Office 365, as well as to external services and systems that can be brought in and managed. We can manage on-premises infrastructure. We can manage not just the things that are running in Azure in the public cloud, but through Azure Arc and the hybrid capabilities, we can monitor on-premises servers and endpoints. We can monitor VMware infrastructure, for instance, running as part of a hybrid environment.""Microsoft Sentinel provides the capability to integrate different log sources. On top of having several data connectors in place, you can also do integration with a threat intelligence platform to enhance and enrich the data that's available. You can collect as many logs and build all the use cases.""The log analysis is excellent; it can predict what can or will happen regarding use patterns and vulnerabilities.""The best feature is that onboarding to the SIM solution is quite easy. If you are using cloud-based solutions, it's just a few clicks to migrate it.""Azure Application Gateway makes things a lot easier. You can create dashboards, alert rules, hunting and custom queries, and functions with it.""There are a lot of things you can explore as a user. You can even go and actively hunt for threats. You can go on the offensive rather than on the defensive.""The most valuable feature is the alert notifications, which are categorized by severity levels: informational, low, medium, and high."

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"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.""The solution is available over the cloud and is easy to manage.""Reduces time to closure and closure metrics for vulnerabilities.""The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user.""It's stable.""It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities.""The product has a very simple UI.""We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."

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"The automation part of the product is great.""Splunk SOAR's quick response to incidents is the most valuable part.""The customization continues to be excellent.""The most valuable features of Splunk SOAR are the easy integration with other solutions, including other Splunk solutions. The most important playbooks we need on the market come already on the Frontend. However, nowadays, Splunk changed its name, it's not Frontend anymore, it's Splunk Store. This is a very strong point.""The most valuable feature is the API connector, depending on how it's formatted and who made the actual app offering for it. The REST API is my favorite component. It's very easy to use. The filters are also really valuable. Those are the two primary features but I enjoy using the rest of it.""I have found all the security automation platform features of Splunk SOAR to be good. The Automation playbook development is highly useful.""Technical support is helpful.""Very flexible integration with other tools"

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Cons
"Sentinel provides decent visibility, but it's sometimes a little cumbersome to get to the information I want because there is so much information. I would also like to see more seamless integration between Sentinel and third-party security products.""We do see continuous improvement all the time, however, I haven't got a specific feature that is lacking or not well designed.""If I see an alert and I want to drill down and get more details about the alert, it's not just one click. In other SIEM tools, you just have to click the IP address of the entity and they give you the complete picture. In Sentinel, you have to write queries or use saved queries to get details.""Sentinel can be used in two ways. With other tools like QRadar, I don't need to run queries. Using Sentinel requires users to learn KQL to run technical queries and check things. If they don't know KQL, they can't fully utilize the solution.""Sometimes, it is hard for us to estimate the costs of Microsoft Sentinel.""For certain vendors, some of the data that Microsoft Sentinel captures is redacted due to privacy reasons.""It could have a better API to be able to automate many things more extensively and get more extensive data and more expensive deployment possibilities. It can gain some points on the automation part and the integration part. The API is very limited, and I would like to see it extended a bit more.""Given that I am in the small business space, I wish they would make it easier to operate Sentinel without being a Sentinel expert. Examples of things that could be easier are creating alerts and automations from scratch and designing workbooks."

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"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones.""​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​""We'd like customization to be easier in terms of the UI and using the dashboards.""They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases.""The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better.""It's very slow. When you click a button or update a field, it takes forever to actually react.""The product is called SecOps, but it is not security operations in terms of SIEM solutions.""There is room for improvement in terms of developer support and documentation."

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"Creating playbooks using the solution’s playbook editor, for me, is very cumbersome. There have been instances where I have said to myself that I just don't want to use this editor. I might just use a code block and write my own code within it... The functionality in the playbook editor is 80 percent there, but that 20 percent is still lacking. They could make it more efficient.""In my opinion, the focus should be on improving its simplicity, specifically the interface, and configuration.""It would be ideal if we could automate processes even more.""The application does not work properly and does not pass the log-based configuration. I feel that some kind of review should happen in the application. This review should validate things so that we can get the right information. Splunk does not tell us where the IP address is associated with.""In the beginning, we couldn't find any specific documents for every function. It wasn't easy to navigate to what we needed.""The cost of Splunk SOAR has room for improvement.""Splunk's support for integration is subpar and has room for improvement.""We've run into a few minor issues. Some of the playbook writing is a bit complicated. We've had a few hiccups with the source control. We'd really like to use GitHub deployment keys for a dedicated account. We haven't been able to do that. I think those are some of the major ones."

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Pricing and Cost Advice
  • "It comes with a Microsoft subscription which the customer has, so they don't have to invest somewhere else."
  • "It is a consumption-based license model. bands at 100, 200, 400 GB per day etc. Azure Sentinel Pricing | Microsoft Azure"
  • "Good monthly operational cost model for the detection and response outcomes delivered, M365 logs don't count toward the limits which is a good benefit."
  • "I have had mixed feedback. At one point, I heard a client say that it sometimes seems more expensive. Most of the clients are on Office 365 or M365, and they are forced to take Azure SIEM because of the integration."
  • "It is kind of like a sliding scale. There are different tiers of pricing that go from $100 per day up to $3,500 per day. So, it just kind of depends on how much data is being stored. There can be additional costs to the standard license other than the additional data. It just kind of depends on what other services you're spinning up in Azure, or if you're using something like Azure log analytics."
  • "I am just paying for the log space with Azure Sentinel. It costs us about $2,000 a month. Most of the logs are free. We are only paying money for Azure Firewall logs because email logs or Azure AD logs are free to use for us."
  • "Sentinel is a bit expensive. If you can figure a way of configuring it to meet your needs, then you can find a way around the cost."
  • "Azure Sentinel is very costly, or at least it appears to be very costly. The costs vary based on your ingestion and your retention charges."
  • More Microsoft Sentinel Pricing and Cost Advice →

  • "This product is a good value for the money."
  • "If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
  • "The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
  • More ServiceNow Security Operations Pricing and Cost Advice →

  • "I don't know the exact price, but for my region, it is very expensive."
  • "In my opinion, the price is high, but if you want good products, you have to be willing to pay for them."
  • "It's very overpriced because it is based on the number of users. There is no bulk licensing."
  • "Splunk SOAR is more expensive compared to other options for SOAR."
  • "The licensing cost is reasonable."
  • "When we first purchased our Splunk SOAR license, it was based on an event-count model. It was based on the number of events. I had strong opinions at the time that automation should not be stifled by the amount of automation you can accomplish, so the previous structure was not as beneficial for us. Later that year, we got told or saw at a conference that they announced user-based pricing. We are now in a renewal period, so we migrated to a user-based license model, which is more appropriate for us so that we no longer have to worry about stifling our automation based on the quantity."
  • "Splunk SOAR is an expensive solution for an organization of our size."
  • "The cost is high and the licensing is on an annual basis."
  • More Splunk SOAR Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Yes, Azure Sentinel is a SIEM on the Cloud. Multiple data sources can be uploaded and analyzed with Azure Sentinel and… more »
    Top Answer:It would really depend on (1) which logs you need to ingest and (2) what are your use cases Splunk is easy for… more »
    Top Answer:We like that Azure Sentinel does not require as much maintenance as legacy SIEMs that are on-premises. Azure Sentinel is… more »
    Top Answer:The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
    Top Answer:There is room for improvement in terms of developer support and documentation. While they offer some assistance, a more… more »
    Top Answer:Splunk SOAR's quick response to incidents is the most valuable part.
    Top Answer:The cost is high and the licensing is on an annual basis.
    Top Answer:The cost of Splunk SOAR has room for improvement.
    Comparisons
    Also Known As
    Azure Sentinel
    Phantom
    Learn More
    ServiceNow
    Video Not Available
    Overview

    Microsoft Sentinel is a scalable, cloud-native, security information event management (SIEM) and security orchestration automated response (SOAR) solution that lets you see and stop threats before they cause harm. Microsoft Sentinel delivers intelligent security analytics and threat intelligence across the enterprise, providing a single solution for alert detection, threat visibility, proactive hunting, and threat response. Eliminate security infrastructure setup and maintenance, and elastically scale to meet your security needs—while reducing IT costs. With Microsoft Sentinel, you can:

    - Collect data at cloud scale—across all users, devices, applications, and infrastructure, both on-premises and in multiple clouds

    - Detect previously uncovered threats and minimize false positives using analytics and unparalleled threat intelligence from Microsoft

    - Investigate threats with AI and hunt suspicious activities at scale, tapping into decades of cybersecurity work at Microsoft

    - Respond to incidents rapidly with built-in orchestration and automation of common tasks

    To learn more about our solution, ask questions, and share feedback, join our Microsoft Security, Compliance and Identity Community.

    ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions. 

    Splunk SOAR offers features like automation and orchestration of manual tasks, speeding up work, detection and response to advanced and emerging threats. 

    Go from overwhelmed to in-control

    Automate manual tasks. Address every alert, every day. Establish repeatable procedures that allow security analysts to stop being reactive and focus on mission-critical objectives to protect your business.

    Force multiply your team

    Orchestrate and automate repetitive tasks, investigation and response to increase efficiency and productivity, and do more with the people you already have. Make a team of three feel like a team of 10.

    From 30 minutes to 30 seconds

    Work faster with Splunk SOAR. Respond to threats in seconds. Lower your mean time to respond (MTTR) by automating security tasks and workflows across all of your security tools.

    End-to-end security operations made easy

    Take advantage of Splunk Enterprise Security and Splunk SOAR joining forces to provide a seamless and intuitive SecOps platform to prevent, detect and respond to advanced and emerging threats.

    Sample Customers
    Microsoft Sentinel is trusted by companies of all sizes including ABM, ASOS, Uniper, First West Credit Union, Avanade, and more.
    DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
    Recorded Future, Blackstone
    Top Industries
    REVIEWERS
    Financial Services Firm22%
    Computer Software Company11%
    Manufacturing Company8%
    Comms Service Provider8%
    VISITORS READING REVIEWS
    Computer Software Company16%
    Financial Services Firm10%
    Government9%
    Manufacturing Company7%
    REVIEWERS
    Computer Software Company50%
    Financial Services Firm30%
    Analyst Firm10%
    Manufacturing Company10%
    VISITORS READING REVIEWS
    Financial Services Firm19%
    Computer Software Company13%
    Government10%
    Manufacturing Company8%
    REVIEWERS
    Financial Services Firm38%
    Computer Software Company13%
    University13%
    Comms Service Provider6%
    VISITORS READING REVIEWS
    Financial Services Firm15%
    Computer Software Company14%
    Government10%
    Manufacturing Company10%
    Company Size
    REVIEWERS
    Small Business33%
    Midsize Enterprise21%
    Large Enterprise47%
    VISITORS READING REVIEWS
    Small Business25%
    Midsize Enterprise16%
    Large Enterprise60%
    REVIEWERS
    Small Business33%
    Midsize Enterprise13%
    Large Enterprise53%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise9%
    Large Enterprise76%
    REVIEWERS
    Small Business30%
    Midsize Enterprise20%
    Large Enterprise50%
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise12%
    Large Enterprise71%
    Buyer's Guide
    ServiceNow Security Operations vs. Splunk SOAR
    March 2024
    Find out what your peers are saying about ServiceNow Security Operations vs. Splunk SOAR and other solutions. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    ServiceNow Security Operations is ranked 7th in Security Orchestration Automation and Response (SOAR) with 14 reviews while Splunk SOAR is ranked 3rd in Security Orchestration Automation and Response (SOAR) with 30 reviews. ServiceNow Security Operations is rated 8.0, while Splunk SOAR is rated 8.0. The top reviewer of ServiceNow Security Operations writes "Mature with nice UI and customizable workflows". On the other hand, the top reviewer of Splunk SOAR writes "Takes most of the work away, but the time they take to implement new features is a little bit of concern". ServiceNow Security Operations is most compared with Palo Alto Networks Cortex XSOAR, Fortinet FortiSOAR, Swimlane, IBM Resilient and Proofpoint Threat Response, whereas Splunk SOAR is most compared with Palo Alto Networks Cortex XSOAR, Cortex XSIAM, Tines, Torq and Fortinet FortiSOAR. See our ServiceNow Security Operations vs. Splunk SOAR report.

    See our list of best Security Orchestration Automation and Response (SOAR) vendors.

    We monitor all Security Orchestration Automation and Response (SOAR) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.