We performed a comparison between ServiceNow Security Operations and VMware Carbon Black Cloud based on real PeerSpot user reviews.
Find out in this report how the two Security Incident Response solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment."
"It's stable."
"The product has a very simple UI."
"Reduces time to closure and closure metrics for vulnerabilities."
"The solution is stable."
"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."
"Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence."
"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
"For setup, the server can be given to you as a VM image and with minimal configuration needed."
"Integration and scalability are the most valuable."
"We are able to remotely isolate exploited endpoints in seconds and perform a live deep dive of any endpoint into its running processes (as necessary) without the need for extra scripts."
"The ability to isolate an endpoint with only the host name and a click of a button is a major time saver."
"Carbon Black Cb Response excels at providing context to indicators when responding to incidents. It allows responders to understand the entire scope of an incident and quickly contain it to minimize impact and disruption."
"The detection response and quarantining are very good features."
"They're highly stable in comparison with other solutions I have."
"Threat hunting is the most valuable feature of VMware Carbon Black Cloud."
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
"It doesn't interact with things very well."
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"It's very slow. When you click a button or update a field, it takes forever to actually react."
"Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change."
"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"The support team of Carbon Black CB Response needs improvement. At present, they need a lot of information. Then they give you an answer that they already gave you. You tell them it didn't work, and then they take a long time."
"They have different products, but if we wanted to take their protection and their EPR, then we would need to have two agents"
"We are subscribed to FS-ISAC threat indicator, but have been unsuccessful in adding it to our alliance feeds."
"The solution can only handle about 500 bans or blocks."
"The solution needs to simplify the process of adding custom watchlists, as well as embrace YARA for rule creation."
"The threat intelligence feed could use some fine tweaking."
"The product detects too many false positives initially and it could integrate better with other security solutions."
"It's not simple."
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ServiceNow Security Operations is ranked 3rd in Security Incident Response with 14 reviews while VMware Carbon Black Cloud is ranked 2nd in Security Incident Response with 18 reviews. ServiceNow Security Operations is rated 8.0, while VMware Carbon Black Cloud is rated 8.4. The top reviewer of ServiceNow Security Operations writes "Mature with nice UI and customizable workflows". On the other hand, the top reviewer of VMware Carbon Black Cloud writes " Shows promise for endpoint detection and response, with room for improvement in complexity and pricing ". ServiceNow Security Operations is most compared with Palo Alto Networks Cortex XSOAR, Splunk SOAR, Microsoft Sentinel, IBM Resilient and Fortinet FortiSOAR, whereas VMware Carbon Black Cloud is most compared with VMware Carbon Black Endpoint, Fidelis Elevate, Splunk SOAR and Palo Alto Networks Cortex XSOAR. See our ServiceNow Security Operations vs. VMware Carbon Black Cloud report.
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