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D3 Security vs ServiceNow Security Operations comparison

D3 Security and ServiceNow are both solutions in the Security Incident Response category. D3 Security is ranked #7 with an average rating of 10.0, while ServiceNow is ranked #1 with an average rating of 8.1. D3 Security holds a 4.4% mindshare in IRP, compared to ServiceNow’s 8.7% mindshare. Additionally, 100% of D3 Security users are willing to recommend the solution, compared to 95% of ServiceNow users who would recommend it.
D3 Security
Read 2 D3 Security reviews
  • 571 Views
  • 154 Comparison Views
100% willing to recommend
ServiceNow Security Operations
Read 22 ServiceNow Security Operations reviews
  • 2,311 Views
  • 370 Comparison Views
95% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 5, 2024

D3 Security and ServiceNow Security Operations compete in the security operations domain. ServiceNow is often considered superior due to its comprehensive functionality and perceived value for cost, despite D3's attractive pricing and support.

Features: D3 Security provides automation and incident response features that enhance operational efficiency. ServiceNow Security Operations offers threat intelligence integration, extensive reporting tools, and a broader range of features for comprehensive security management.

Ease of Deployment and Customer Service: D3 Security is recognized for its straightforward deployment and responsive customer support, making it ideal for quick implementation. ServiceNow Security Operations, though requiring more resources and time, integrates well with existing systems and is supported by reliable customer service.

Pricing and ROI: D3 Security offers lower setup costs, allowing a quicker return on investment. Although ServiceNow Security Operations is more costly upfront, it is considered a worthwhile investment due to its extensive capabilities and integration options, offering potential for high long-term ROI.

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To learn more, read our detailed D3 Security vs. ServiceNow Security Operations Report (Updated: December 2025).
Buyer's Guide
D3 Security vs. ServiceNow Security Operations
December 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

D3 Security
Ranking in Security Incident Response
7th
Ranking in Security Orchestration Automation and Response (SOAR)
17th
Average Rating
9.0
Reviews Sentiment
7.5
Number of Reviews
2
Ranking in other categories
AI-Powered Security Automation (4th)
ServiceNow Security Operations
Ranking in Security Incident Response
1st
Ranking in Security Orchestration Automation and Response (SOAR)
7th
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
22
Ranking in other categories
Risk-Based Vulnerability Management (11th)
 

Mindshare comparison

As of January 2026, in the Security Incident Response category, the mindshare of D3 Security is 4.4%, up from 1.5% compared to the previous year. The mindshare of ServiceNow Security Operations is 8.7%, down from 18.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Incident Response Market Share Distribution
ProductMarket Share (%)
ServiceNow Security Operations8.7%
D3 Security4.4%
Other86.9%
Security Incident Response
 

Featured Reviews

Muhammad Aamir Riaz - PeerSpot reviewer
Muhammad Aamir Riaz
Senior Manager Security Operation Center at The Bank of Punjab
Useful for automation and reporting and has open API for seamless integration
It was easy to integrate the tool with our infrastructure because all the APIs are pre-built. We just created a drag-and-drop prompt to integrate the solution with our infrastructure. I rate the overall solution a ten out of ten. Everyone needs to evaluate this solution according to their organization's needs because it can integrate well, but this depends on the technology you already have in your organization. It is an automation tool for detection and response, and while integration is possible, using legacy products could create issues. Some legacy products are closed systems and do not expose their APIs to other vendors. In such cases, you could run into problems. If you are considering this solution, check which APIs are available before you proceed. Otherwise, you may get the solution, but you must spend time on integrations. They provide integration support, but it's not automatic; it will take time.
Read full review
KK
Kalyan Kothali
Associate Vice President at Wissen infotech
Effectively manages vulnerabilities and reduces false positives
ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such. There are many aspects that we could handle. For certain vulnerabilities, remediation requires spending extra on hardware or OS upgrades, or purchasing new versions, which implies a cost. For that reason, we can take an exception for a couple of months or days, and once that exception expires, that vulnerability automatically reappears. These features help us ensure that everything is under control, and when we discuss vulnerabilities, we can consolidate them into one central category, which means working on one vulnerability automatically resolves the rest, making it efficient with the features provided.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is an out-of-the-box automated integration with our 20 departments. We perform L1 LiveOps automatically through the portal."
"The solution's valuable feature is its GUI. It has more than 450 connectors, which are excellent for connecting devices and automating integration. The solution has all the features we need. We deployed it in our environment, and it's fully integrated. Thanks to their open APIs, the seamless integration makes everything work well together."
"My favorite feature is the application vulnerability scanner."
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
"I will recommend it to others as it is an enterprise application used by large companies for ticketing purposes."
"The solution is stable."
"The solution is available over the cloud and is easy to manage."
"It's stable."
"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."
"ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such."
More ServiceNow Security Operations pros
 

Cons

"Reporting needs improvement. MTTR and MTTD metrics aren't directly available in playbooks and require manual effort to achieve."
"The reporting, especially custom reporting, needs to be improved. Additionally, it would be better if it could be hosted on Linux."
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
"One area for improvement for the product is the need to tailor and alter some codes for customization, which can cause issues during upgrades. It does not support customized operations."
"We'd like customization to be easier in terms of the UI and using the dashboards."
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"Visibility and transitions between teams present significant challenges in the SecOps space, indicating that substantial training and hand-holding are required to improve usability, which is one observation I have had."
"It doesn't interact with things very well."
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
"The initial setup is difficult."
More ServiceNow Security Operations cons
 

Pricing and Cost Advice

Information not available
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"The product is more expensive than other solutions."
"It is an expensive product."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"This product is a good value for the money."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
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Top Industries

By visitors reading reviews
Comms Service Provider
23%
Computer Software Company
21%
University
9%
Outsourcing Company
9%
Financial Services Firm
17%
Manufacturing Company
13%
Computer Software Company
7%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise15
 

Questions from the Community

What needs improvement with D3 Security?
The reporting, especially custom reporting, needs to be improved. Additionally, it would be better if it could be hosted on Linux.
See all answers
What is your primary use case for D3 Security?
We use the tool for automation and reporting. It helps to automate our playbooks.
See all answers
What advice do you have for others considering D3 Security?
It was easy to integrate the tool with our infrastructure because all the APIs are pre-built. We just created a drag-and-drop prompt to integrate the solution with our infrastructure. I rate the ov...
See all answers
What is your experience regarding pricing and costs for ServiceNow Security Operations?
It is relatively expensive but manageable.
See all answers
What needs improvement with ServiceNow Security Operations?
ServiceNow Security Operations is not specifically a vulnerability management or incident tool, but rather a data aggregator. It would be beneficial if, similar to the Discovery module which assess...
See all answers
What advice do you have for others considering ServiceNow Security Operations?
Initially, acquire basic knowledge about the system and understand how ServiceNow Security Operations operates with other tools. This understanding is essential before starting the implementation p...
See all answers
 

Comparisons

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Palo Alto Networks Cortex XSOAR vs D3 Security
Compared 29% of the time
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Splunk SOAR vs D3 Security
Compared 26% of the time
Swimlane vs D3 Security Logo
Swimlane vs D3 Security
Compared 17% of the time
Fortinet FortiSOAR vs D3 Security Logo
Fortinet FortiSOAR vs D3 Security
Compared 12% of the time
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Splunk SOAR vs ServiceNow Security Operations Logo
Splunk SOAR vs ServiceNow Security Operations
Compared 18% of the time
Palo Alto Networks Cortex XSOAR vs ServiceNow Security Operations Logo
Palo Alto Networks Cortex XSOAR vs ServiceNow Security Operations
Compared 14% of the time
Tines vs ServiceNow Security Operations Logo
Tines vs ServiceNow Security Operations
Compared 7% of the time
Microsoft Sentinel vs ServiceNow Security Operations Logo
Microsoft Sentinel vs ServiceNow Security Operations
Compared 6% of the time
IBM Security QRadar vs ServiceNow Security Operations Logo
IBM Security QRadar vs ServiceNow Security Operations
Compared 3% of the time
More ServiceNow Security Operations Competitors
 

Product Reports

Buyer's Guide
Security Incident Response
December 2025
D3 Security reportDownload D3 Security product report
Buyer's Guide
ServiceNow Security Operations
December 2025
ServiceNow Security Operations reportDownload ServiceNow Security Operations product report
 

Interactive Demo

D3 Security
Demo not available
ServiceNow
 

Overview

D3 Security provides a full-lifecycle incident management platform—one that enables multiple detection sources, enriches standards-based workflows with threat intelligence, orchestrates response, and always guides its users to conclusive remediation. The system is unique in its ability to eliminate incident recurrence, through root cause and corrective action discovery, digital forensics case management, and by generating a foundation of actionable intelligence that supports policies, countermeasures and controls.

D3 Security

ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions. 

ServiceNow
 

Sample Customers

S&P Global, Scotiabank, Cybereason, Cummins
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Buyer's Guide
D3 Security vs. ServiceNow Security Operations
December 2025
Free Report: D3 Security vs. ServiceNow Security Operations
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