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D3 Security vs ServiceNow Security Operations comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Torq
Sponsored
Ranking in Security Orchestration Automation and Response (SOAR)
8th
Average Rating
8.6
Reviews Sentiment
4.9
Number of Reviews
2
Ranking in other categories
AI-SOC (13th), AI-Powered Security Automation (2nd)
D3 Security
Ranking in Security Orchestration Automation and Response (SOAR)
17th
Average Rating
9.0
Reviews Sentiment
7.5
Number of Reviews
2
Ranking in other categories
Security Incident Response (8th), AI-Powered Security Automation (4th)
ServiceNow Security Operations
Ranking in Security Orchestration Automation and Response (SOAR)
7th
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
22
Ranking in other categories
Security Incident Response (1st), Risk-Based Vulnerability Management (11th)
 

Featured Reviews

Trevor R. - PeerSpot reviewer
Cybersecurity Engineer at a real estate/law firm with 10,001+ employees
Automation has transformed phishing triage and case management for our security team
In terms of increasing alert handling capability for our SecOps staff, Torq's Identic AI is really strong in analysis, and recently, we started using what's called the AI Step, having really great success. Using that one piece of AI, we auto-closed 511 cases in quarter four alone. Torq has changed the day-to-day experience for my security analysts by enhancing their workload management and how they feel about their job, as they can now operate cases more quickly and have a nicer centralized location for information that previously required manual work. Torq's unified platform approach to AI SOC automation and case management has significantly benefited us by integrating the case management platform with the automation, which saves time compared to managing multiple point solutions across our security stack.
Muhammad Aamir Riaz - PeerSpot reviewer
Senior Manager Security Operation Center at The Bank of Punjab
Useful for automation and reporting and has open API for seamless integration
It was easy to integrate the tool with our infrastructure because all the APIs are pre-built. We just created a drag-and-drop prompt to integrate the solution with our infrastructure. I rate the overall solution a ten out of ten. Everyone needs to evaluate this solution according to their organization's needs because it can integrate well, but this depends on the technology you already have in your organization. It is an automation tool for detection and response, and while integration is possible, using legacy products could create issues. Some legacy products are closed systems and do not expose their APIs to other vendors. In such cases, you could run into problems. If you are considering this solution, check which APIs are available before you proceed. Otherwise, you may get the solution, but you must spend time on integrations. They provide integration support, but it's not automatic; it will take time.
KK
Associate Vice President at Wissen infotech
Effectively manages vulnerabilities and reduces false positives
ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such. There are many aspects that we could handle. For certain vulnerabilities, remediation requires spending extra on hardware or OS upgrades, or purchasing new versions, which implies a cost. For that reason, we can take an exception for a couple of months or days, and once that exception expires, that vulnerability automatically reappears. These features help us ensure that everything is under control, and when we discuss vulnerabilities, we can consolidate them into one central category, which means working on one vulnerability automatically resolves the rest, making it efficient with the features provided.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"As an analyst, it has demonstrated potential to reduce workforce requirements and time needed for related activities."
"Using that one piece of AI, we auto-closed 511 cases in quarter four alone."
"The solution's valuable feature is its GUI. It has more than 450 connectors, which are excellent for connecting devices and automating integration. The solution has all the features we need. We deployed it in our environment, and it's fully integrated. Thanks to their open APIs, the seamless integration makes everything work well together."
"It is an out-of-the-box automated integration with our 20 departments. We perform L1 LiveOps automatically through the portal."
"The solution is stable."
"It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities."
"The product has a very simple UI."
"It has helped optimize security costs by consolidating multiple tools into one platform."
"The solution is available over the cloud and is easy to manage."
"I will recommend it to others as it is an enterprise application used by large companies for ticketing purposes."
"The SOAR module of ServiceNow Security Operations is the most valuable feature"
"Multiple projects use the ServiceNow tool because it is a low-cost and open-source tool."
 

Cons

"It was able to capture data but was unable to differentiate between the agent hostname we are using and the hostname that resides on the back end of the Internet."
"Regarding stability, I have noticed some lagging, crashing, and downtime, which is one of my largest gripes."
"Reporting needs improvement. MTTR and MTTD metrics aren't directly available in playbooks and require manual effort to achieve."
"The reporting, especially custom reporting, needs to be improved. Additionally, it would be better if it could be hosted on Linux."
"Visibility and transitions between teams present significant challenges in the SecOps space, indicating that substantial training and hand-holding are required to improve usability, which is one observation I have had."
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."
"The dashboard and playbook creation will need to improve"
"The initial setup is difficult."
"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."
 

Pricing and Cost Advice

Information not available
Information not available
"It is an expensive product."
"The product is more expensive than other solutions."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"This product is a good value for the money."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
8%
Manufacturing Company
7%
Healthcare Company
7%
Comms Service Provider
24%
Computer Software Company
19%
University
10%
Outsourcing Company
9%
Financial Services Firm
17%
Manufacturing Company
14%
Computer Software Company
7%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise15
 

Questions from the Community

What needs improvement with Torq?
From our research and testing with the tool, we determined there need to be modifications and changes to train the LL...
What is your primary use case for Torq?
I used Torq for conducting one of the proof of evaluations for a vendor we are connected with. I am currently working...
What advice do you have for others considering Torq?
One of our members uses AWS, and we receive their feed. This involves triaging AWS-related logs. While I do not have ...
What needs improvement with D3 Security?
The reporting, especially custom reporting, needs to be improved. Additionally, it would be better if it could be hos...
What is your primary use case for D3 Security?
We use the tool for automation and reporting. It helps to automate our playbooks.
What advice do you have for others considering D3 Security?
It was easy to integrate the tool with our infrastructure because all the APIs are pre-built. We just created a drag-...
What needs improvement with ServiceNow Security Operations?
ServiceNow Security Operations is not specifically a vulnerability management or incident tool, but rather a data agg...
What advice do you have for others considering ServiceNow Security Operations?
Initially, acquire basic knowledge about the system and understand how ServiceNow Security Operations operates with o...
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

Information Not Available
S&P Global, Scotiabank, Cybereason, Cummins
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about D3 Security vs. ServiceNow Security Operations and other solutions. Updated: December 2025.
880,685 professionals have used our research since 2012.