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D3 Security vs ServiceNow Security Operations comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Torq
Sponsored
Ranking in Security Orchestration Automation and Response (SOAR)
4th
Average Rating
8.6
Reviews Sentiment
6.5
Number of Reviews
18
Ranking in other categories
AI-SOC (1st), AI-Powered Security Automation (1st)
D3 Security
Ranking in Security Orchestration Automation and Response (SOAR)
21st
Average Rating
9.0
Reviews Sentiment
7.5
Number of Reviews
2
Ranking in other categories
Security Incident Response (11th), AI-SOC (29th), AI-Powered Security Automation (6th)
ServiceNow Security Operations
Ranking in Security Orchestration Automation and Response (SOAR)
10th
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
24
Ranking in other categories
Security Incident Response (1st), Risk-Based Vulnerability Management (15th)
 

Featured Reviews

AD
Solutions Architect at ProArch
Automation has streamlined multi-tenant SOC workflows and improves alert handling efficiency
Although the reporting within Torq is not that great, we did ask for many features regarding reporting in Torq, but due to some platform constraints, they could not make the whole dataset available for us to be used in reporting. Except for that, we used some basic reporting. When I used Torq, it was indeed in the early stages of AI capabilities. Only a few customers were allowed to use it, and we were among them. It functioned well as long as we summarized the data properly. If you input garbage, you would get garbage out. Thus, we had to do significant fine-tuning regarding what data context we provided to the AI orchestrator to get meaningful results. In terms of Torq's unified platform approach to AI SOC automation and case management compared to managing multiple point solutions across my security stack, I find it case-centric. The unified view in case management is good since it provides clarity, although there are limitations regarding how many items in case management can be modified at once. Bulk operations are very limited, potentially due to their back-end database or data retrieval processes that can be improved. Regarding improvements for Torq, when we were onboarded, there were aspects we were uncertain about, such as the number of cases that could be generated, what data we could bring in, how many clients we could onboard, and similar concerns. Initially, we also lacked clarity about the number of playbooks or workflows we could build. Different triggers like system triggers, case-based triggers, and others can be employed without restrictions, but when it comes to on-demand and scheduled jobs, there is a limitation based on the subscription and pricing tier that notably caps the number of workflows we can create. No bulk editing across cases was one issue, along with limited filtering related to single grouping constraints. Additionally, the out-of-the-box case templates provided require substantial modifications before they become usable. There is also a feature in the cases for notes that cannot be searched. They are only visible through the UI, which is another area for improvement. The workflow and execution-based charges seem misleading as this was not discussed initially. I am not sure if new customers are made aware of this. It seems that workflows revolving around cases hinder functionality outside of case management, as we have many use cases needing on-demand triggers and schedules for functions like reporting or polling devices. Creating additional workflows to achieve basic functionalities raises costs significantly, which disadvantages customers. While they facilitate optimization and scaling, the support received tends to be very basic. Improvements can be made in that area as well.
Muhammad Aamir Riaz - PeerSpot reviewer
Senior Manager Security Operation Center at The Bank of Punjab
Offers open API for integrating any available tools without any recurring costs
Before committing, I recommend a Proof of Concept (POC) or demo first. This way, you can see if the product aligns with your specific use cases and security needs. Knowledge transfer is key, and D3 Security's team excels in this area. During the POC, your analysts gain valuable product knowledge, putting them ahead of the curve for deployment. In our case, the learning curve was steep initially, but by the end of the POC, my team was already building playbooks independently. D3 Security also schedules dedicated knowledge transfer sessions during the POC, making it a win-win for both parties. Since technology transfer is crucial for government entities like ours, this approach eliminates the need for additional learning after deployment, unlike with certain competitors like the Fortinet FortiSOAR case. While Fortinet FortiSOAR achieved the desired tasks, its knowledge transfer process was lacking, leaving us with a shaky foundation. D3 Security's approach solidifies the learning and empowers our team. Overall, I would rate the solution an eight out of ten.
SH
Freelancer at a media company with 1,001-5,000 employees
Gaining unified control over vulnerabilities has improved governance but pricing and support need work
The market price is slightly high. The pricing should be a little lower because this is a SaaS-based product. Everyone using ServiceNow might be getting many modules, but the overall module cost becomes high with license consumption one by one. I personally see that if ServiceNow is to grow over the next decade, they need to work on the pricing part. Cheap providers are emerging, and in the age of AI, it is evident that the chatbot and the virtual agent features, which are prominent features of ServiceNow, could be completely compromised and replaced by people choosing other tools. If ServiceNow develops a strategy to lower the price and increase the customer base, it could help ServiceNow to grow for another decade. I encountered one issue in ServiceNow Security Operations. The different tools, for example, Tenable and TVM, discovered vulnerabilities that had very limited information when imported. However, the same vulnerabilities from different sources, the TVM and Tenable, had shorter descriptions than what was present in the common vulnerabilities or CVE. If this depends on the implementer, such as Tenable or how other security operations implement them, the text was very limited. Customers were asking questions about why this was happening and if ServiceNow was working properly. The vulnerability information should be updated and the common text should be displayed every time, regardless of how many different tools are used for integration. The vulnerability database should be consistent when it comes to the description to avoid confusion for customers implementing it for the first time. This is an improvement that ServiceNow can make.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Torq's unified platform approach to AI, SOAR, automation, and case management is superior compared to my experience managing multiple point solutions."
"Torq offers the best feature through integration with AI."
"We have seen fewer failures of automations from the time Torq came into the picture, we've had a more streamlined process of handling incidents, and at the same time, we've learned to embed the AI into our incident types, and that is how it has helped us in the automation."
"Since we started working with Torq, I am handling much fewer alerts, it is becoming really easy for me to handle an alert, I have all the information that I need, I do not need to connect to different vendors to receive this information, and the main thing I got from Torq is time, which now helps me to build another automated system and learn."
"Torq has impacted my organization positively by allowing us to earn time and invest resources in other projects that are more meaningful and more interesting, pushing deeper into what a SOC is, and building our processes."
"What I liked the most about Torq is the actual workflow builder, which is really great because they offer a lot of features and convenience features that are useful for any automation engineer."
"Torq has definitely changed the day-to-day experience for our security analysts, as they feel more excited and feel that Torq interface and workflow allow them to build things themselves."
"Under one SOC tool in Torq, analysts get to know everything within the context of an alert or incident they are working on, and this ability to view the whole picture within Torq is one of the major breakthroughs and best offerings of Torq."
"The solution's valuable feature is its GUI. It has more than 450 connectors, which are excellent for connecting devices and automating integration. The solution has all the features we need. We deployed it in our environment, and it's fully integrated. Thanks to their open APIs, the seamless integration makes everything work well together."
"It is an out-of-the-box automated integration with our 20 departments. We perform L1 LiveOps automatically through the portal."
"I will recommend it to others as it is an enterprise application used by large companies for ticketing purposes."
"It streamlines processes; it collects data, takes that data and turns it into information, and allows you to manage through dashboards and work lists, improving every facet of the overall process."
"The most valuable features are service management and case management, and ServiceNow Security Operations also takes care of problem management as well as GRC, governance, risk, and compliance, enabling it to provide risk assessment."
"The ease of use is great."
"The solution is available over the cloud and is easy to manage."
"These features are very seamless, and the workspace along with the unified view of the entire application is something that is very impressive."
"ServiceNow Security Operations should be mandatory for any organization to maintain data."
"The SOAR module of ServiceNow Security Operations is the most valuable feature"
 

Cons

"If Torq could enhance its AI features, it would benefit customers significantly by making the platform even more user-friendly."
"Regarding stability, I have noticed some lagging, crashing, and downtime, which is one of my largest gripes."
"It was able to capture data but was unable to differentiate between the agent hostname we are using and the hostname that resides on the back end of the Internet."
"Additionally, the documentation for Torq is not very clear. Most of the information is presented in videos, which are not ideal for reading; there are mostly paragraphs and other text-based content."
"Torq can be improved by adding some more features, such as adding more automation and providing a no-code option so I don't have to code for everything."
"Torq can probably use more ML and look at what can be closed and what cannot be closed in terms of data classification."
"However, we did encounter some problems with custom steps, which definitely affected our progress, and the speed of bug fixes is also a bit slower than expected."
"There are some issues and bugs that I think need to be fixed, but they are currently not focused on it."
"The reporting, especially custom reporting, needs to be improved. Additionally, it would be better if it could be hosted on Linux."
"Reporting needs improvement. MTTR and MTTD metrics aren't directly available in playbooks and require manual effort to achieve."
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."
"One area for improvement for the product is the need to tailor and alter some codes for customization, which can cause issues during upgrades. It does not support customized operations."
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
"It would be ideal if there were already integrations available in ServiceNow with third-party tools."
"I would like to see new features added, particularly regarding the incident upgrading part."
"Report generation within ServiceNow can take some time."
"We'd like customization to be easier in terms of the UI and using the dashboards."
"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."
 

Pricing and Cost Advice

Information not available
Information not available
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"The product is more expensive than other solutions."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"It is an expensive product."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"This product is a good value for the money."
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Top Industries

By visitors reading reviews
Financial Services Firm
12%
Outsourcing Company
11%
Comms Service Provider
10%
Construction Company
9%
Comms Service Provider
26%
Outsourcing Company
16%
Computer Software Company
12%
Construction Company
9%
Financial Services Firm
14%
Manufacturing Company
12%
Comms Service Provider
6%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise5
Large Enterprise11
No data available
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise17
 

Questions from the Community

What needs improvement with Torq?
There are some bugs in Torq, of course. They can be present in data transformation, some UI debugging, and other area...
What is your primary use case for Torq?
My main use case for Torq is the automation of cyber security processes through a SOAR platform and APIs. A main exam...
What advice do you have for others considering Torq?
Regarding someone thinking about using Torq, I recommend looking into their provided academy to start working with th...
Ask a question
Earn 20 points
What is your experience regarding pricing and costs for ServiceNow Security Operations?
In my opinion, the pricing is quite affordable considering the features, and I do not find it expensive. I would not ...
What needs improvement with ServiceNow Security Operations?
I would like to see new features added, particularly regarding the incident upgrading part. For instance, if you have...
What advice do you have for others considering ServiceNow Security Operations?
For someone looking to use ServiceNow Security Operations, I recommend that they read about the documentation and spe...
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

Information Not Available
S&P Global, Scotiabank, Cybereason, Cummins
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about D3 Security vs. ServiceNow Security Operations and other solutions. Updated: August 2026.
912,022 professionals have used our research since 2012.