We performed a comparison between D3 Security and ServiceNow Security Operations based on real PeerSpot user reviews.
Find out what your peers are saying about VMware, ServiceNow, IBM and others in Security Incident Response."Microsoft Sentinel comes preloaded with templates for teaching and analytics rules."
"The Log analytics are useful."
"Sentinel pricing is good"
"The automation feature is valuable."
"There are some very powerful features to Sentinel, such as the integration of various connectors. We have a lot of departments that use both IaaS and SaaS services, including M365 as well as Azure services. The ability to leverage connectors into these environments allows for large-scale data injection."
"Free ingestion for Azure logs (with E5 licence)"
"The log query feature has been the most valuable because it's very good. You can put your data on the cloud and run queues from Sentinel. It will do it all very fast. I love that I don't have to upload it to an Excel file and then manually look for a piece of information. Sentinel is much faster and is good for big databases."
"The standout feature of Sentinel is that, because it's cloud-based and because it's from Microsoft, it integrates really well with all the other Microsoft products. It's really simple to set up and get going."
"It is an out-of-the-box automated integration with our 20 departments. We perform L1 LiveOps automatically through the portal."
"The solution is available over the cloud and is easy to manage."
"My favorite feature is the application vulnerability scanner."
"The solution is stable."
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."
"The ease of use is great."
"Reduces time to closure and closure metrics for vulnerabilities."
"It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities."
"We'd like to see more connectors."
"Sentinel's alerts and notifications are not fully optimized for mobile devices. The overall reporting and the analytics processes for the end user should also be improved. Also, the compatibility and availability of data sources and reports are not always perfect."
"They only classify alerts into three categories: high, medium, and low. So, from the user's point of view, having another critical category would be awesome."
"Sometimes, we are observing large ingestion delays. We expect logs within 5 minutes, but it takes about 10 to 15 minutes."
"They could use some kind of workbook. There is some limitation doing the editing and creating the workbook."
"It could have a better API to be able to automate many things more extensively and get more extensive data and more expensive deployment possibilities. It can gain some points on the automation part and the integration part. The API is very limited, and I would like to see it extended a bit more."
"Not all information shows up in Sentinel. Sometimes there are items provided in 365 and if you looked in Sentinel you would not see them and therefore think they do not exist. There can be discrepancies between Microsoft tools."
"They're giving us the queries so we can plug them right into Sentinel. They need to have a streamlined process for updating them in the tool and knowing when things are updated and knowing when there are new detections available from Microsoft."
"Reporting needs improvement. MTTR and MTTD metrics aren't directly available in playbooks and require manual effort to achieve."
"Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change."
"There is room for improvement in terms of developer support and documentation."
"It doesn't interact with things very well."
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
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D3 Security is ranked 8th in Security Incident Response with 1 review while ServiceNow Security Operations is ranked 3rd in Security Incident Response with 14 reviews. D3 Security is rated 8.0, while ServiceNow Security Operations is rated 8.0. The top reviewer of D3 Security writes "Offers open API for integrating any available tools without any recurring costs". On the other hand, the top reviewer of ServiceNow Security Operations writes "Mature with nice UI and customizable workflows". D3 Security is most compared with Palo Alto Networks Cortex XSOAR, Fortinet FortiSOAR and Splunk SOAR, whereas ServiceNow Security Operations is most compared with Palo Alto Networks Cortex XSOAR, Splunk SOAR, IBM Resilient, Fortinet FortiSOAR and Swimlane.
See our list of best Security Incident Response vendors and best Security Orchestration Automation and Response (SOAR) vendors.
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