


Splunk SOAR and Tines compete in the security orchestration, automation, and response (SOAR) category. Splunk SOAR appears to have the upper hand with its extensive integration options and advanced features that provide significant ROI despite its complexity and higher cost.
Features: Splunk SOAR showcases strong automation capabilities with its intuitive playbook editor, extensive API integrations, and effective incident response times. These features streamline operations by automating repetitive tasks. Tines is notable for its no-code automation, enabling ease of use and rapid deployment with an API-first approach that simplifies system connections.
Room for Improvement: Splunk SOAR requires improvement in easing its learning curve, particularly for custom playbook creation, and could benefit from better debugging tools and clearer execution logs. Tines can enhance its documentation and templates to assist new users and should focus on expanding its integration and automation capabilities.
Ease of Deployment and Customer Service: Splunk SOAR offers flexibility with deployments across various environments, including on-premises and hybrid clouds, often resulting in a more complex setup process. Tines excels in ease of deployment within public cloud settings. Both offer commendable customer support, though Tines could broaden its support resources.
Pricing and ROI: Splunk SOAR is considered an expensive solution, yet provides substantial ROI due to its advanced features that reduce manual security tasks. Tines stands out for cost-effectiveness and flexible pricing models, making it attractive for budget-conscious organizations while delivering strong ROI through efficient automated workflows.
Since we started working with Torq, I am handling much fewer alerts. It is becoming really easy for me to handle an alert.
We have seen a return on investment, targeting a $600,000 ROI for the year.
I have seen a return on investment with Torq, as the automation reduces the number of employees needed and significantly saves both time and resources.
Since deploying Splunk SOAR, there has been a notable reduction in time spent on monotonous security tasks, which I estimate to be around 95%, enabling my team to focus on more strategic initiatives.
The saved capacity allows analysts to focus on threat hunting, complex investigations, and security projects, offering the biggest financial benefit from getting more done with the same team size and resources.
We've seen a decrease in false positives and a significant increase in our containment.
I can speak for fewer employees needed because we used to require many analysts to deal with all the alerts that we were generating, but now we have about 90 to 95% of the alerts already automated through Tines, which requires tremendous time saved and a ton of reduction in the number of analysts required.
In some domains, we were in a position to actually let go of people, meaning at least two people have been reduced from one team, which saves a lot of cost for the organization.
We did not see proper value in it, whereas other platforms would have given much higher value for us.
My impression of their technical support during the initial setup was that they were helpful, responded within a reasonable timeframe, and provided exactly what we needed.
The speed and quality of their answers have been pretty good, as I usually get a response within 24 hours, and they follow up well.
We can always get an answer, and the support team are experts in their own system.
We always received a speedy response within 24 hours, and if we needed to do a live debugging session, they were always available.
Discovering different troubleshooting methods is harder to do with Splunk SOAR than with Enterprise Security or other Splunk services.
We always have a customer support representative who will come in the picture and help us to direct any ticket or any issue that we are facing to the right team.
Whenever we hit roadblocks or issues with the platform or story, even if it was our mistake, the people from the most senior engineering team of Tines immediately were willing to get on call with us.
I would rate the customer support a ten on a scale of one to ten.
The support and engineering team is quick to resolve bugs and respond promptly.
Its scalability is good because it has a cloud-native architecture and it expands dynamically to handle thousands of alerts at the same time.
Our case management is super scalable.
In terms of scalability, you can do as long as you can build it, and they can support it.
This solution is very much scalable, so I would rate it a ten.
So far, we have not faced any downtime or issues.
It can be extended and adapted as necessary.
It is built for growing teams and has more complex automation capacity.
Whenever this became insufficient, we could easily reach out to the Tines team where they immediately gave us a remedy or fixed the issue.
From the workloads we have, it can scale for different workflows and add more workflows.
We have been using Torq for one and a half years, but we have experienced no downtime.
Most of the time, the system is stable as long as the components that they integrate with are stable.
I have never faced any downtime or issues.
We have not experienced any downtime, crashes, or performance issues.
We have not seen any impact in the work that we do with Splunk SOAR or the SIEM platform.
I have not encountered any outages or glitches within my experience with Splunk SOAR.
The tool is stable up to ninety-nine point nine percent.
Tines is very stable.
Torq should offer default templates that can directly scan firewall data and automate actions.
The AI value depends on maturity. Real value depends heavily on telemetry, integration depth, and workflow design, all of which rely on how mature customers are in their SOC department.
It was able to capture data but was unable to differentiate between the agent hostname we are using and the hostname that resides on the back end of the Internet.
If we start ingesting those data to Splunk SOAR or SIEM with some sort of integration with threat intelligence feed, that will also improve our detection and prediction method or help us with the investigation.
Torq is better than Splunk SOAR because Torq has a no-code UI where we can accomplish anything through drag and drop.
It's basically given me a force multiplier.
Reporting and dashboards could be more advanced for deeper analysis.
The issue with the Implode action is that once we get a certain number of events into the Implode action, we lose context of all the events except the last one that came in, so it is a bit difficult to send data back once it goes through the Implode action.
I think they need to add more intelligence to the workflow layer because, depending upon what they have right now, it could be possible for Claude or Copilot or ChatGPT to have that feature quickly.
When they bring more and more value into the platform, it makes more sense to pay that price, but still, it is expensive.
Before deciding to implement Torq, I considered that compared to our old case management platform, Torq was a much better price and had a lot better value for what you get out of the platform, which was a key consideration for the company.
It is an expensive solution, not an inexpensive solution, but we get through the flexibility.
It is way below what it costs to hire some professionals to do only that type of work.
Splunk SOAR is moderately priced, neither cheap nor overly expensive.
I am familiar with the pricing aspect, setup cost, and licensing cost of Splunk SOAR, and it is pretty much similar to what industries are offering these days.
Tines required no setup cost since we just used their cloud tier and built everything with internal engineering resources.
My experience with pricing, setup cost, and licensing is very good.
I did not handle the purchasing side, so I did not actually know the exact pricing or the licensing details.
Torq's unified platform approach to AI SOC automation and case management has significantly benefited us by integrating the case management platform with the automation, which saves time compared to managing multiple point solutions across our security stack.
The fact that I can build whatever I want within my own imagination and skills without relying on code is the best thing about Torq.
You can copy and paste a cURL command. If you have documentation or APIs, you usually have an example on the side. You basically have all the information on how the API call should be. You can just copy that and paste it into a step, and it will just build the step for you.
Creating playbooks using the Playbook Editor in Splunk SOAR is easy. The editor is designed to be user-friendly with visual drag and drop features, allowing for easy workflows without writing any code.
Splunk SOAR saves time in threat response, and the time to solve an incident is currently the best in the market.
Splunk SOAR has improved our MTTD and MTTR both with the consolidation with a unified platform with Splunk.
It helps in streamlining our security operations effectively and efficiently without requiring coding knowledge.
What stands out mostly about Tines's features is the integrations. It connects easily with tools such as Slack, emails, and spreadsheets, and it makes data moves automatically without much work.
Tines caught the failure and queued them automatically. We did not lose a single student log.


| Company Size | Count |
|---|---|
| Small Business | 7 |
| Midsize Enterprise | 6 |
| Large Enterprise | 13 |
| Company Size | Count |
|---|---|
| Small Business | 25 |
| Midsize Enterprise | 9 |
| Large Enterprise | 54 |
| Company Size | Count |
|---|---|
| Small Business | 2 |
| Midsize Enterprise | 1 |
| Large Enterprise | 5 |
Torq is the enterprise AI SOC solution that effectively combines adaptive insights and automation to handle critical threats efficiently. It manages threat lifecycles, swiftly moving from triage to response, ensuring effective risk management.
Torq is designed to streamline security operations by aggregating telemetry across your security stack. It investigates significant risks and manages threats from triage to containment and remediation. This AI-driven tool enhances the capabilities of your SecOps team, allowing them to achieve more impactful results without introducing complicated processes.
What are the key features of Torq?
Why consider Torq based on reviews?
In industries like finance and healthcare, Torq shows effectiveness by adapting to specific risk scenarios often encountered in these fields. Its integration with existing infrastructures makes it a valuable asset for maintaining stringent security standards, essential for protecting critical data and operations in diverse high-stakes environments.
Splunk SOAR focuses on automating security operations with seamless third-party integrations and customizable workflows, enhancing incident response and threat management.
Splunk SOAR offers robust playbook automation and powerful API connectivity, allowing organizations to streamline workflows and integrate extensively with tools like Salesforce and ServiceNow. With its capabilities in real-time data visualization and automated threat responses, it significantly enhances security and reduces manual efforts. Users appreciate the ease of creating playbooks, which reduces mean time to detect and resolve. However, attention to its integration challenges with Microsoft products, the need for more playbooks, and improved customization tools is necessary. Enhancements in the development process, visibility, scalability, and case management options are also beneficial. Improving documentation and training resources would add more depth and accessibility.
What are the top features of Splunk SOAR?Organizations implement Splunk SOAR in industries to automate tasks in Security Operation Centers, addressing incidents such as phishing, brute force, and ransomware. It integrates with third-party applications for threat intelligence enrichment, commonly deployed both on-premise and cloud, enhancing cybersecurity efforts.
Tines offers a low-code platform designed for automating tasks without needing coding expertise, integrating easily with other tools to streamline workflows, enhance incident response, and improve error management.
Tines provides organizations with a powerful and flexible tool for automating security and IT processes. Its low-code interface and seamless API integration simplify task automation, making it ideal for repetitive jobs like alert detection and incident response. The platform supports real-time updates, data enrichment, and efficient information gathering through webhooks and HTTP request management. Integration with platforms such as Slack and Microsoft Defender ensures streamlined operations, while the AI Copilot workbench supports advanced workflow orchestration. However, users often seek improvements in areas like AI functionality, UI complexity, onboarding, and debugging.
What are the key features of Tines?In industries such as cybersecurity and IT service management, Tines is implemented to automate workflows related to threat intelligence, phishing investigations, and ticket management. This integration of AI and automation ensures high-stakes data pipelines are efficiently managed, enhancing operational reliability and reducing the potential for human errors in routine operations.
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