No more typing reviews! Try our Samantha, our new voice AI agent.

Pros & Cons summary

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.
Get the report

Prominent pros & cons

PROS

Since starting with Torq, alerts are easier to manage, saving time for developing automation systems.
Torq automates actions, streamlines alert investigations, and ensures SLA compliance.
By demonstrating the potential to reduce workforce requirements, Torq minimizes the time needed for related tasks.
Torq improved SOC analyst efficiency, transforming hours of work into minutes and enabling investment in meaningful projects.
Torq's approaches to AI, SOAR, automation, and case management surpass prior experiences, achieving substantial savings.

CONS

MCP integration issues with Torq causing connectivity challenges with case management systems.
Torq's AI features require improvement, particularly in user-friendliness and data differentiation.
Instability is noted with lagging, crashing, and downtime issues.
The pricing model of Torq is expensive and can lead to unforeseen cost increases.
Initial deployment difficulties and the need for additional automation and no-code features are highlighted.
 

Torq Pros review quotes

AD
Solutions Architect at ProArch
May 15, 2026
What I liked the most about Torq is the actual workflow builder, which is really great because they offer a lot of features and convenience features that are useful for any automation engineer.
JW
Automation Engineer at a financial services firm with 10,001+ employees
Aug 9, 2026
Torq has definitely changed the day-to-day experience for our security analysts, as they feel more excited and feel that Torq interface and workflow allow them to build things themselves.
reviewer2846346 - PeerSpot reviewer
Cyber Security Engineer at a real estate/law firm with 5,001-10,000 employees
May 26, 2026
Torq has exceeded expectations by delivering workflows in a timely and lower effort manner than XSOAR, and it meets all my needs while saving a ton of time and targeting $600,000 saved this year, which is a substantial amount of money.
Learn what your peers think about Torq. Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
913,924 professionals have used our research since 2012.
TR
CyberSecurity Engineer at a real estate/law firm with 10,001+ employees
Jan 14, 2026
Using that one piece of AI, we auto-closed 511 cases in quarter four alone.
Abdullah Zubair - PeerSpot reviewer
Security Consultant at Integrity360
May 18, 2026
Under one SOC tool in Torq, analysts get to know everything within the context of an alert or incident they are working on, and this ability to view the whole picture within Torq is one of the major breakthroughs and best offerings of Torq.
Sonu Prasad - PeerSpot reviewer
Senior Cybersecurity Engineer at a tech vendor with 10,001+ employees
Jul 6, 2026
With Torq, I automate actions while achieving SLA compliance and streamline alert investigation processes much better.
reviewer2800071 - PeerSpot reviewer
Information Technology Specialist at a media company with 201-500 employees
Feb 1, 2026
If I review about 100 vendors that I might work with, Torq is definitely in the top five that gave me personally investment back, just because every bit of effort I put into Torq eventually became a workflow that gave it back to me.
Alexandre Becquart - PeerSpot reviewer
Cybersecurity Automation Engineer at a media company with 1,001-5,000 employees
Aug 17, 2026
Torq has impacted my organization positively by allowing us to earn time and invest resources in other projects that are more meaningful and more interesting, pushing deeper into what a SOC is, and building our processes.
R Nandasana - PeerSpot reviewer
Senior Information Technology Security Consultant at Mideast Data Systems
May 6, 2026
Torq has helped a lot regarding SOC analyst efficiency.
Alon Barazani - PeerSpot reviewer
SOC Analyst at AppsFlyer
Feb 5, 2026
Since we started working with Torq, I am handling much fewer alerts, it is becoming really easy for me to handle an alert, I have all the information that I need, I do not need to connect to different vendors to receive this information, and the main thing I got from Torq is time, which now helps me to build another automated system and learn.
 

Torq Cons review quotes

AD
Solutions Architect at ProArch
May 15, 2026
The workflow and execution-based charges seem misleading as this was not discussed initially, and creating additional workflows to achieve basic functionalities raises costs significantly, which disadvantages customers.
JW
Automation Engineer at a financial services firm with 10,001+ employees
Aug 9, 2026
However, we did encounter some problems with custom steps, which definitely affected our progress, and the speed of bug fixes is also a bit slower than expected.
reviewer2846346 - PeerSpot reviewer
Cyber Security Engineer at a real estate/law firm with 5,001-10,000 employees
May 26, 2026
I wish Torq's AI assistant for building templated workflows from scratch worked better; when you start with a blank slate, asking AI to help you build or template the workflow out does not go well.
Learn what your peers think about Torq. Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
913,924 professionals have used our research since 2012.
TR
CyberSecurity Engineer at a real estate/law firm with 10,001+ employees
Jan 14, 2026
Regarding stability, I have noticed some lagging, crashing, and downtime, which is one of my largest gripes.
Abdullah Zubair - PeerSpot reviewer
Security Consultant at Integrity360
May 18, 2026
Torq does extensive marketing saying that SOAR is dead and markets itself as an all-in-one solution, but this is not actually true.
Sonu Prasad - PeerSpot reviewer
Senior Cybersecurity Engineer at a tech vendor with 10,001+ employees
Jul 6, 2026
If Torq could enhance its AI features, it would benefit customers significantly by making the platform even more user-friendly.
reviewer2800071 - PeerSpot reviewer
Information Technology Specialist at a media company with 201-500 employees
Feb 1, 2026
Even now, we have workflows that are in production that use AI steps and I get different results, making it unusable to some degree.
Alexandre Becquart - PeerSpot reviewer
Cybersecurity Automation Engineer at a media company with 1,001-5,000 employees
Aug 17, 2026
There are some issues and bugs that I think need to be fixed, but they are currently not focused on it.
R Nandasana - PeerSpot reviewer
Senior Information Technology Security Consultant at Mideast Data Systems
May 6, 2026
Additionally, the documentation for Torq is not very clear. Most of the information is presented in videos, which are not ideal for reading; there are mostly paragraphs and other text-based content.
Alon Barazani - PeerSpot reviewer
SOC Analyst at AppsFlyer
Feb 5, 2026
We have MCP that we are working with our cloud security platform, and we wanted to connect this MCP to the case management.