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Palo Alto Networks Cortex XSOAR vs Splunk SOAR comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 28, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Torq
Sponsored
Ranking in Security Orchestration Automation and Response (SOAR)
8th
Average Rating
8.6
Reviews Sentiment
4.9
Number of Reviews
2
Ranking in other categories
AI-SOC (13th), AI-Powered Security Automation (2nd)
Palo Alto Networks Cortex X...
Ranking in Security Orchestration Automation and Response (SOAR)
3rd
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
49
Ranking in other categories
SOC as a Service (2nd)
Splunk SOAR
Ranking in Security Orchestration Automation and Response (SOAR)
2nd
Average Rating
8.0
Reviews Sentiment
6.6
Number of Reviews
53
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2026, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of Torq is 4.9%, up from 4.5% compared to the previous year. The mindshare of Palo Alto Networks Cortex XSOAR is 8.9%, down from 11.5% compared to the previous year. The mindshare of Splunk SOAR is 7.8%, up from 7.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR) Market Share Distribution
ProductMarket Share (%)
Splunk SOAR7.8%
Palo Alto Networks Cortex XSOAR8.9%
Torq4.9%
Other78.4%
Security Orchestration Automation and Response (SOAR)
 

Q&A Highlights

it_user870255 - PeerSpot reviewer
Works at a comms service provider with 10,001+ employees
Jun 15, 2018
 

Featured Reviews

Trevor R. - PeerSpot reviewer
Cybersecurity Engineer at a real estate/law firm with 10,001+ employees
Automation has transformed phishing triage and case management for our security team
In terms of increasing alert handling capability for our SecOps staff, Torq's Identic AI is really strong in analysis, and recently, we started using what's called the AI Step, having really great success. Using that one piece of AI, we auto-closed 511 cases in quarter four alone. Torq has changed the day-to-day experience for my security analysts by enhancing their workload management and how they feel about their job, as they can now operate cases more quickly and have a nicer centralized location for information that previously required manual work. Torq's unified platform approach to AI SOC automation and case management has significantly benefited us by integrating the case management platform with the automation, which saves time compared to managing multiple point solutions across our security stack.
CC
Enterprise Security Architect V at FirstEnergy
Customization supports seamless workflow while data influx challenges response time
What I appreciate most about Palo Alto Networks Cortex XSOAR is that it is very open, even more so than Anomali. I can create various custom automations and custom fields. There is significant customization ability in this platform. If I already have an established process, I do not have to change my process to fit into the tool. I can modify the tool to fit into my process, which makes things considerably easier. All of our alerts from different tools come into this central place as we have multiple SIEMs. We have items coming from Anomali and other platforms that are not SIEM tools. This serves as our central location where our SOC analysts can work and determine if incident response is needed. The platform provides data enrichment capabilities, offering information upfront so analysts do not have to search for it. They can access details such as username, phone number, email address, and workplace information. For malware files, they can retrieve details from VirusTotal, including file names and environment presence. We have built substantial automation around these features, which also helps us track case metrics, investigation time, and threat mitigation duration.
SS
Manager cybersecurity at Hexion Inc.
Automates threat response and reduces investigation time but needs better threat intelligence integration
One thing that we would like to see with Splunk SOAR is the expandability to the threat intelligence feed. Currently, we have limited ingestion to the threat intelligence feed for the correlation purpose. We would like to see it being integrated, with license cost or without license cost, to leading threat intelligence sources such as Recorded Future, Feedly, or Flare. That is something we would appreciate having integrated. The second thing on the improvement side is about exposed credential-related information. If we start ingesting those data to Splunk SOAR or SIEM with some sort of integration with threat intelligence feed, that will also improve our detection and prediction method or help us with the investigation.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Using that one piece of AI, we auto-closed 511 cases in quarter four alone."
"As an analyst, it has demonstrated potential to reduce workforce requirements and time needed for related activities."
"The solution is very reliable."
"The product’s stability is good."
"The most valuable features of Palo Alto Networks Cortex XSOAR are its overall track record and features that fit our use case."
"It has an extensive list of integrations that are available out of the box which makes it easy to start."
"Cortex XSOAR's most valuable features are the playbooks, custom integration, the machine-learning model, and the layout, classifier, and mapper."
"They have a portal where you can find any kind of integration that you need."
"The strengths of Palo Alto Networks Cortex XSOAR stem from the fact that it provides functionalities related to patching and URL blocking...It is a scalable solution."
"Palo Alto has gotten the investigators more presence to actually go in the report because being that the platform will email the investigator that it's been assigned to, now the investigators will jump in there and start going through the review process a lot quicker."
"Splunk SOAR helps reduce my mean time to detect significantly and enhances it very well; it reduces the mean time to detect by approximately 70%."
"Surprisingly, the mobile app is valuable because it is very convenient for our on-call analysts to respond and get alerted to security alerts and events wherever they are. We are able to harness the power of Splunk SOAR and everything that we are doing, and we are also able to alert our on-call analysts 24/7. From their mobile phone, they can respond to those alerts."
"The most valuable features of Splunk SOAR are the easy integration with other solutions, including other Splunk solutions. The most important playbooks we need on the market come already on the Frontend. However, nowadays, Splunk changed its name, it's not Frontend anymore, it's Splunk Store. This is a very strong point."
"We are not a 24/7 SOC, so the most valuable feature of Splunk SOAR is the auto-response to threats when we are not in the office and the notifications that it sends to the on-call engineer."
"The tool's most valuable feature is its searchability and ease of action on the logs. I can easily search within the logs and take action on them, and I can trace them back to my environment because the way the logs are written is very helpful for us."
"It helps increase efficiency and productivity."
"It's pretty easy when it comes to setting up assets. If you want to fetch emails or call a REST API, you can set up an asset and grab that information."
"The best feature in Splunk SOAR is the visual Playbook Editor. The drag-and-drop interfaces make visualizations and understanding workflows easy."
 

Cons

"It was able to capture data but was unable to differentiate between the agent hostname we are using and the hostname that resides on the back end of the Internet."
"Regarding stability, I have noticed some lagging, crashing, and downtime, which is one of my largest gripes."
"With Palo Alto Networks Cortex XSOAR, managing its setup phase can be a complicated task."
"We need a little hands-on experience to install the solution."
"XSOAR could have more integration options."
"The tool’s multi-tenancy feature must be improved."
"The user interface could be a bit better."
"The formats are not compatible, are readily not available, and are not readable."
"When Palo Alto bought the solution, the pricing increased by 1.5 times. There's been a 50% increase, which is a lot."
"Previously, when Demisto was, there was a community edition; we could use it, reinstall it, and customize it. Since Palo Alto took over, it has become more financially oriented. It's business, but they could offer a pro model and a lighter model for different needs."
"Suppose I am initially granted user rights or analyst rights, but later on, I also get admin rights. SOAR is unable to amend the limitations of my role. I raised a support ticket with Splunk about this. They said it's a bug in their 5.3.5 version. To fix this, I had to reinstall the entire platform from scratch.."
"There is a lot of room for improvement with the UI."
"Some of the training materials are on a basic level."
"The cost of Splunk SOAR has room for improvement."
"Splunk SOAR does not help me reduce my security event volume; in fact, it makes them massive."
"The dashboard could be improved and some other features. SOAR should integrate network capabilities, allowing us to also monitor the WLAN network. Splunk is also expensive and difficult for beginners to learn. It's hard for a new user to figure out how to visualize old threat data. It took two to three months to learn with hands-on experience how to use the dashboard, visualize events, and analyze threats."
"It could be easier to implement."
"One thing that we would like to see with Splunk SOAR is the expandability to the threat intelligence feed."
 

Pricing and Cost Advice

Information not available
"There is a perception that it is priced very high compared to other solutions."
"It's cheaper compared to its competitors."
"The pricing is fair. The pricing reflects the value and feature set it offers."
"Cortex XSOAR's price could be lower."
"My company did not make any payments towards the licensing costs attached to the product since we were only using its pilot version."
"The price of Palo Alto Networks Cortex XSOAR could be reduced. We are always looking for a discount. There is an annual license needed to use this solution."
"The solution's pricing needs improvement."
"The price of Palo Alto Networks Cortex XSOAR is comparable to other solutions in the market."
"When we first purchased our Splunk SOAR license, it was based on an event-count model. It was based on the number of events. I had strong opinions at the time that automation should not be stifled by the amount of automation you can accomplish, so the previous structure was not as beneficial for us. Later that year, we got told or saw at a conference that they announced user-based pricing. We are now in a renewal period, so we migrated to a user-based license model, which is more appropriate for us so that we no longer have to worry about stifling our automation based on the quantity."
"Splunk is a fast enterprise tool, but it costs too much. At the same time, it's worth what we pay, in my opinion. We can efficiently perform all the functions and tie together the data. It's the perfect tool for our needs."
"It's very overpriced because it is based on the number of users. There is no bulk licensing."
"The cost is high and the licensing is on an annual basis."
"I found the price of Splunk SOAR to be good."
"While I can't confirm the exact pricing, some colleagues have mentioned that Splunk SOAR may be on the costlier side."
"The licensing cost is reasonable."
"Splunk SOAR is an expensive solution for an organization of our size."
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Answers from the Community

it_user870255 - PeerSpot reviewer
Works at a comms service provider with 10,001+ employees
Jun 15, 2018
Jun 15, 2018
I would not recommend Phantom or Demisto, but rather JASK! JASK is modernizing security operations to reduce organizational risk and improve human efficiency through technology consolidation, enhanced AI and machine learning. We are empowering the SOC analyst to focus on investigative and response work, rather than the onerous data ingestion, normalization, parsing, and alert discrimination th...
See 2 answers
CL
Consultant
May 23, 2018
I would not recommend Phantom or Demisto, but rather JASK! JASK is modernizing security operations to reduce organizational risk and improve human efficiency through technology consolidation, enhanced AI and machine learning. We are empowering the SOC analyst to focus on investigative and response work, rather than the onerous data ingestion, normalization, parsing, and alert discrimination that is required to simply determine what is important. Purpose-built by the JASK team, proven in solving real-world SOC issues, the JASK Autonomous Security Operations Center (ASOC) Platform enhances threat detection and orchestration to improve contextual visibility, expose blind spots and initiate faster response times with advanced insights.
it_user889167 - PeerSpot reviewer
Director Of Business Development at a tech vendor with 51-200 employees
Jun 15, 2018
I would recommend CyberSponse. There is a reason why CyberSponse have been awarded Government and Military contracts over all the competition! Commerical customers need the same power and capability, why settle for anything less!
 

Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
8%
Manufacturing Company
7%
Healthcare Company
7%
Financial Services Firm
13%
Computer Software Company
11%
Manufacturing Company
8%
Government
7%
Financial Services Firm
12%
Manufacturing Company
11%
Computer Software Company
9%
University
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise8
Large Enterprise25
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise7
Large Enterprise33
 

Questions from the Community

What needs improvement with Torq?
From our research and testing with the tool, we determined there need to be modifications and changes to train the LL...
What is your primary use case for Torq?
I used Torq for conducting one of the proof of evaluations for a vendor we are connected with. I am currently working...
What advice do you have for others considering Torq?
One of our members uses AWS, and we receive their feed. This involves triaging AWS-related logs. While I do not have ...
What is your experience regarding pricing and costs for Palo Alto Networks Cortex XSOAR?
Comparing pricing to Micro Focus, they were offering bundles, making it free with their SIEM. For customers, it is ze...
What needs improvement with Palo Alto Networks Cortex XSOAR?
To improve the solution, it needs to have complete features that are low-code, no-code, and should be plug-and-play. ...
What do you like most about Splunk Phantom?
Splunk SOAR's quick response to incidents is the most valuable part.
What is your experience regarding pricing and costs for Splunk Phantom?
I am familiar with the pricing aspect, setup cost, and licensing cost of Splunk SOAR, and it is pretty much similar t...
What needs improvement with Splunk Phantom?
The visibility of Splunk SOAR's playbook viewer is rather unclear to me; I wonder what the visibility is for. There a...
 

Also Known As

No data available
Demisto Enterprise, Cortex XSOAR, Demisto
Phantom
 

Overview

 

Sample Customers

Information Not Available
Cellcom Israel, Blue Cross and Blue Shield of Kansas City, esri, Cylance, Flatiron Health, Veeva, ADT Cybersecurity
Recorded Future, Blackstone
Find out what your peers are saying about Palo Alto Networks Cortex XSOAR vs. Splunk SOAR and other solutions. Updated: December 2025.
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