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Palo Alto Networks Cortex XSOAR vs Splunk SOAR comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 28, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Torq
Sponsored
Ranking in Security Orchestration Automation and Response (SOAR)
8th
Average Rating
8.8
Reviews Sentiment
5.6
Number of Reviews
4
Ranking in other categories
AI-SOC (13th), AI-Powered Security Automation (2nd)
Palo Alto Networks Cortex X...
Ranking in Security Orchestration Automation and Response (SOAR)
3rd
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
50
Ranking in other categories
SOC as a Service (2nd)
Splunk SOAR
Ranking in Security Orchestration Automation and Response (SOAR)
2nd
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
53
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2026, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of Torq is 4.9%, up from 4.5% compared to the previous year. The mindshare of Palo Alto Networks Cortex XSOAR is 8.9%, down from 11.5% compared to the previous year. The mindshare of Splunk SOAR is 7.8%, up from 7.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR) Market Share Distribution
ProductMarket Share (%)
Splunk SOAR7.8%
Palo Alto Networks Cortex XSOAR8.9%
Torq4.9%
Other78.4%
Security Orchestration Automation and Response (SOAR)
 

Q&A Highlights

it_user870255 - PeerSpot reviewer
Works at a comms service provider with 10,001+ employees
Jun 15, 2018
 

Featured Reviews

Nimrod Vardi - PeerSpot reviewer
Global IT Director at OpenWeb
Automation workflows have transformed our IT, enabling secure just-in-time access control
We work with them quite often, so we have a direct line regarding areas in Torq that have room for improvement. If we have a feature request, we can request it. I do not have anything in mind at the moment. We were a design partner for a short while, so we feel that they listen and that users of the system have an impact on the way the system is designed for the better. They have a new community, which is something that I personally suggested years ago. There are many people like me in different places and they might have already built the workflow that I need. Having the option to share workflows or to jump on a thread and say I have this need, did anyone ever build a workflow for it, is amazing. Someone would jump in and say yes, sure, here, take this workflow. I think this is an amazing thing and I really hope that the community will come alive because I think this is really powerful. This is something that I already suggested and it did happen eventually, and I am quite happy with it. I do not have any specific feature in mind that I have a need for at the moment.
CC
Enterprise Security Architect V at FirstEnergy
Customization supports seamless workflow while data influx challenges response time
What I appreciate most about Palo Alto Networks Cortex XSOAR is that it is very open, even more so than Anomali. I can create various custom automations and custom fields. There is significant customization ability in this platform. If I already have an established process, I do not have to change my process to fit into the tool. I can modify the tool to fit into my process, which makes things considerably easier. All of our alerts from different tools come into this central place as we have multiple SIEMs. We have items coming from Anomali and other platforms that are not SIEM tools. This serves as our central location where our SOC analysts can work and determine if incident response is needed. The platform provides data enrichment capabilities, offering information upfront so analysts do not have to search for it. They can access details such as username, phone number, email address, and workplace information. For malware files, they can retrieve details from VirusTotal, including file names and environment presence. We have built substantial automation around these features, which also helps us track case metrics, investigation time, and threat mitigation duration.
SS
Manager cybersecurity at Hexion Inc.
Automates threat response and reduces investigation time but needs better threat intelligence integration
One thing that we would like to see with Splunk SOAR is the expandability to the threat intelligence feed. Currently, we have limited ingestion to the threat intelligence feed for the correlation purpose. We would like to see it being integrated, with license cost or without license cost, to leading threat intelligence sources such as Recorded Future, Feedly, or Flare. That is something we would appreciate having integrated. The second thing on the improvement side is about exposed credential-related information. If we start ingesting those data to Splunk SOAR or SIEM with some sort of integration with threat intelligence feed, that will also improve our detection and prediction method or help us with the investigation.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Using that one piece of AI, we auto-closed 511 cases in quarter four alone."
"As an analyst, it has demonstrated potential to reduce workforce requirements and time needed for related activities."
"Once I started to use the system and I saw the potential, it changed all of our work in IT."
"What I appreciate most about Torq is that it is an essential part of our system."
"It was easy to integrate Cortex with existing infrastructure and other tech tools."
"The repository of playbooks and the integration between Palo Alto and IBM QRadar are some useful features"
"It has an extensive list of integrations that are available out of the box which makes it easy to start."
"It is a scalable solution."
"For organizations that are stable with their security operations, like those with around 50 members in their security team running full-phased operations 24/7, Cortex is necessary."
"Palo Alto has gotten the investigators more presence to actually go in the report because being that the platform will email the investigator that it's been assigned to, now the investigators will jump in there and start going through the review process a lot quicker."
"What I like most about Palo Alto Networks Cortex XSOAR is how user-friendly it is for development. It is much simpler to work with compared to similar tools I've used."
"It is a scalable solution. I would rate scalability a ten out of ten."
"So far, the interface is very easy to use."
"Splunk SOAR saves time in threat response, and the time to solve an incident is currently the best in the market."
"Splunk SOAR allows us to connect to multiple platforms, whether they are networks, security, or observability."
"Splunk has many features that make work easier, and it's simple to implement in a large production environment. Splunk collects a massive amount of data from cloud servers and handles it perfectly."
"I'm just a beginner on the solution and it's pretty easy for me to use."
"Splunk SOAR's extensive library of pre-built integrations allows it to connect with a vast array of popular security and IT applications, streamlining workflows across our existing security stack."
"I like the way Splunk interacts with various systems via the API. The ability to integrate Splunk with our ticketing system has been an immense help because we can maintain our workflow while blending Splunk with our support desk and other ways that we track work."
"Workflow management is most valuable. It is easily customizable"
 

Cons

"Regarding stability, I have noticed some lagging, crashing, and downtime, which is one of my largest gripes."
"The initial deployment of Torq was not easy."
"It was able to capture data but was unable to differentiate between the agent hostname we are using and the hostname that resides on the back end of the Internet."
"There is room for improvement in support. The response time could be faster."
"The price of the solution could be improved."
"The user interface (UI) is quite heavy and takes time to load, which is a major drawback."
"The solution's correlation rules and playbooks should be improved."
"I think Palo Alto Networks Cortex XSOAR can be improved as it has a little bit higher cost than any other SOAR."
"They should provide integration with machine learning platforms."
"Palo Alto needs to develop more AI-centric products."
"One of the significant issues we encounter is system slowdown when we receive an influx of alerts, which inhibits how quickly we can access the information needed for investigation."
"Splunk SOAR can improve IoT/OT security-related case studies or your use cases. Their integration with identity and access management (IAM) solutions is a bit shaky. They don't have good integration with a lot of IAM solutions. They do have good capability in terms of user access management internally, but even with privileged user access, they have a good module. However, if they have to integrate with solutions, such as CyberArk or IBM IAM solutions they are lacking, the visibility of user access is not that much."
"There are areas where Splunk SOAR can continue to improve, particularly regarding the synchronization of information, as sometimes it takes longer than other tools."
"It would be nice if we could put it on other search heads, not just Enterprise Security."
"It would be ideal for us if Splunk SOAR could integrate with Teams."
"SOAR is probably the most unreliable product Splunk has and that's because most of it is content driven from what you put into it. There are certain parts of it that have a little bit of difficulty at volume too. It's always changing. There is new stuff coming out for it that's going to make it a little bit better, but it does have some drawbacks."
"To make Splunk SOAR a better solution, there could be better built-in debugging tools, smarter playbook suggestions, and enhanced lifecycle management."
"Splunk SOAR does not help me reduce my security event volume; in fact, it makes them massive."
"In the beginning, we couldn't find any specific documents for every function. It wasn't easy to navigate to what we needed."
 

Pricing and Cost Advice

Information not available
"My company did not make any payments towards the licensing costs attached to the product since we were only using its pilot version."
"On a scale of one to ten, where one is a low price, and ten is a high price, I rate the pricing a nine."
"The solution is based on an annual licensing model that is expensive."
"It's cheaper compared to its competitors."
"The price of Palo Alto Networks Cortex XSOAR is comparable to other solutions in the market."
"It is approx $10,000 or $20,000 per year for two user licenses."
"There is a yearly license required for this solution and it is expensive."
"Cortex XSOAR's price could be lower."
"Splunk SOAR is moderately priced, neither cheap nor overly expensive."
"The tool is not cheap."
"Splunk SOAR is more expensive compared to other options for SOAR."
"The cost is high and the licensing is on an annual basis."
"I don't know the exact price, but for my region, it is very expensive."
"It's very overpriced because it is based on the number of users. There is no bulk licensing."
"While I can't confirm the exact pricing, some colleagues have mentioned that Splunk SOAR may be on the costlier side."
"I found the price of Splunk SOAR to be good."
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Answers from the Community

it_user870255 - PeerSpot reviewer
Works at a comms service provider with 10,001+ employees
Jun 15, 2018
Jun 15, 2018
I would not recommend Phantom or Demisto, but rather JASK! JASK is modernizing security operations to reduce organizational risk and improve human efficiency through technology consolidation, enhanced AI and machine learning. We are empowering the SOC analyst to focus on investigative and response work, rather than the onerous data ingestion, normalization, parsing, and alert discrimination th...
See 2 answers
CL
Consultant
May 23, 2018
I would not recommend Phantom or Demisto, but rather JASK! JASK is modernizing security operations to reduce organizational risk and improve human efficiency through technology consolidation, enhanced AI and machine learning. We are empowering the SOC analyst to focus on investigative and response work, rather than the onerous data ingestion, normalization, parsing, and alert discrimination that is required to simply determine what is important. Purpose-built by the JASK team, proven in solving real-world SOC issues, the JASK Autonomous Security Operations Center (ASOC) Platform enhances threat detection and orchestration to improve contextual visibility, expose blind spots and initiate faster response times with advanced insights.
it_user889167 - PeerSpot reviewer
Director Of Business Development at a tech vendor with 51-200 employees
Jun 15, 2018
I would recommend CyberSponse. There is a reason why CyberSponse have been awarded Government and Military contracts over all the competition! Commerical customers need the same power and capability, why settle for anything less!
 

Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
8%
Manufacturing Company
8%
Healthcare Company
7%
Financial Services Firm
13%
Computer Software Company
11%
Manufacturing Company
8%
Government
7%
Financial Services Firm
12%
Manufacturing Company
11%
Computer Software Company
9%
University
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise9
Large Enterprise25
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise7
Large Enterprise33
 

Questions from the Community

What needs improvement with Torq?
From our research and testing with the tool, we determined there need to be modifications and changes to train the LL...
What is your primary use case for Torq?
I used Torq for conducting one of the proof of evaluations for a vendor we are connected with. I am currently working...
What advice do you have for others considering Torq?
One of our members uses AWS, and we receive their feed. This involves triaging AWS-related logs. While I do not have ...
What is your experience regarding pricing and costs for Palo Alto Networks Cortex XSOAR?
Comparing pricing to Micro Focus, they were offering bundles, making it free with their SIEM. For customers, it is ze...
What needs improvement with Palo Alto Networks Cortex XSOAR?
To improve the solution, it needs to have complete features that are low-code, no-code, and should be plug-and-play. ...
What do you like most about Splunk Phantom?
Splunk SOAR's quick response to incidents is the most valuable part.
What is your experience regarding pricing and costs for Splunk Phantom?
I am familiar with the pricing aspect, setup cost, and licensing cost of Splunk SOAR, and it is pretty much similar t...
What needs improvement with Splunk Phantom?
The visibility of Splunk SOAR's playbook viewer is rather unclear to me; I wonder what the visibility is for. There a...
 

Also Known As

No data available
Demisto Enterprise, Cortex XSOAR, Demisto
Phantom
 

Overview

 

Sample Customers

Information Not Available
Cellcom Israel, Blue Cross and Blue Shield of Kansas City, esri, Cylance, Flatiron Health, Veeva, ADT Cybersecurity
Recorded Future, Blackstone
Find out what your peers are saying about Palo Alto Networks Cortex XSOAR vs. Splunk SOAR and other solutions. Updated: December 2025.
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