vRealize Network Insight and ServiceNow IT Operations Management both compete in the IT management category. vRealize shows strength in network-specific tasks, while ServiceNow provides broader IT operations capabilities.
Features: vRealize Network Insight includes network visualization, network flow analysis, and troubleshooting. It is a powerful tool for microsegmentation and capacity management. ServiceNow IT Operations Management focuses on discovery, service mapping, and orchestration, offering comprehensive IT service management capabilities.
Room for Improvement: vRealize Network Insight could enhance integration capabilities and usability outside VR environments, and offer more application-level insights. Improvements could also be made in pricing and ease of use. ServiceNow IT Operations Management could enhance cloud service discovery, improve pricing, and deepen its discovery module.
Ease of Deployment and Customer Service: vRealize Network Insight is primarily deployed on-premises and users are generally satisfied with VMware's support. ServiceNow IT Operations Management supports deployments across public, private, and hybrid clouds, though experiences with technical support vary.
Pricing and ROI: vRealize Network Insight is seen as expensive but offers strong ROI through reduced troubleshooting times and effective NSX deployments. ServiceNow IT Operations Management has high costs with complex licensing models, providing good value through enterprise integration but limiting accessibility for smaller organizations.
It reduced staffing needs from four full-time staff to fewer due to automation.
For minor issues, the team takes a month's time to provide a fix.
Solve our issues effectively.
The response time of technical support could be improved.
It's difficult to find necessary documentation, open tickets, and get support.
We are paying too much for technical support from VMware.
ServiceNow ITOM scales very well to small and medium businesses.
It integrates with every single tool, even external tools.
It helps us create custom dashboards and provides excellent search functionality where we can search for any issues or errors that have occurred and take corrective action before it impacts the users.
Since it is a Platform as a Service (PaaS) or Software as a Service (SaaS) solution, I consider the stability to be very high, rating it ten out of ten.
We are managing that one but usually we have an API connector between our firewall vendor and our VMware NSX.
The licensing is complex.
A more streamlined configuration process tailored to use cases and industry would be beneficial.
ServiceNow IT Operations Management is not very affordable for SMB customers.
Broadcom should improve by going back to what was working before, offering the suite of tools that clients actually use, and allowing clients to decide the best options for them.
It is definitely high-priced compared to other products available in the same domain in the market.
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
ServiceNow's pricing is expensive.
Broadcom is known for increasing product prices, making them expensive compared to what people used to pay.
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
ServiceNow IT Operations Management influences ITSM processes by automating them and aiding in detecting and resolving IT issues to improve performance, reliability, and uptime.
They provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.
One of the biggest problems with VMware NSX is logging, and vRealize Network Insight helps by providing comprehensive logs.
| Product | Market Share (%) |
|---|---|
| ServiceNow IT Operations Management | 2.1% |
| vRealize Network Insight | 0.5% |
| Other | 97.4% |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 5 |
| Large Enterprise | 26 |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 9 |
| Large Enterprise | 41 |
ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.
ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.
ServiceNow IT Operations Management Features
ServiceNow IT Operations Management Benefits
ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.
Reviews from Real Users
“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant
“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree
VMware vRealize Network Insight delivers intelligent operations for software-defined networking and security. It helps customers build an optimized, highly-available and secure network infrastructure across multi-cloud environments. It accelerates micro-segmentation planning and deployment, enables visibility across virtual and physical networks and provides operational views to manage and scale VMware NSX deployments.
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