ServiceNow IT Operations Management vs vRealize Network Insight comparison

ServiceNow IT Operations Management vs. vRealize Network Insight

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Helped 850,349 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ServiceNow IT Operations Ma...

Ranking in IT Infrastructure Monitoring

10th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Event Monitoring (1st), Cloud Management (9th), AIOps (4th)

vRealize Network Insight

Ranking in IT Infrastructure Monitoring

23rd

Average Rating

8.6

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

Network Monitoring Software (23rd)

Mindshare comparison

As of May 2025, in the IT Infrastructure Monitoring category, the mindshare of ServiceNow IT Operations Management is 2.3%, down from 2.8% compared to the previous year. The mindshare of vRealize Network Insight is 0.5%, down from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring

Featured Reviews

ArbenKlaiqi

Business analyst at a financial services firm with 10,001+ employees

Supports proactive IT issue resolution and enhances infrastructure visibility

ITOM Visibility assists in service mapping and determining the impact of different applications. ITOM Discovery scans the infrastructure and updates the CMDB ( /categories/configuration-management-databases ). ITOM Health is an event management tool that predicts outages. Certificate Inventory manages certificate expiration. ServiceNow IT Operations Management influences ITSM ( /categories/it-service-management-itsm ) processes by automating them and aiding in detecting and resolving IT issues to improve performance, reliability, and uptime.

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NiteshKumar1

Principle consultant at Infosys

The tool's configuration is easy and artifacts are easily accessible through professional services and the web

The product is highly regarded, and many customers have been using it along with other VMware products like vSphere and VMware vCloud Usage Insight. However, recently, there's been a trend among customers, especially those using VMware for a considerable period, to explore the potential of migrating to the public cloud. The common concern among these customers is how the VMware products will perform in the public cloud environment. Migrating instances from VMware to different platforms is not easy, especially when dealing with many instances across multiple customers. Customers are keen to maintain the functionality of their existing VMware products but prefer to run them on the public cloud instead of on-premise servers. Our clients for vRealize Network Insight are enterprise businesses. I rate it a nine out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It helps streamline management and processes."

"The solution is very capable and user friendly."

"It is flexible. You can tune it, more or less, as you want."

"The solution is saving time by providing templates, reducing duplication in rule configuration, and offering efficient alert management."

"I am impressed with the tool's ability to track information in an easy way."

"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."

"I like the tool's CMBD connection with Discovery. The solution is also flexible."

"ServiceNow IT Operations Management is beneficial for the discovery of all CIs in our environment."

More ServiceNow IT Operations Management pros

"The most valuable feature is being able to easily see the path that the VM traffic is taking, what ports are in use."

"It allows us to see how the network devices function as well as to see network glitches or fluctuations or dropping of packets."

"One of the most valuable features is the ability to look at the traffic flows, to look at NetFlow data."

"The solution is extremely intuitive and user-friendly. When you log in to the application you are presented with a dashboard that is very reasonable for an initial user, and you can then customize it to your specific needs. But for all the data that we've found, we've only had to go through two or three drill-downs to get into that information."

"The most valuable feture is NetFlow to help us understand how VMs communicate with each other over ports that are known and ports that are also unknown to us. Our company is a security company, so it's very important for us to know exactly which VMs are doing what at all times."

"I like being able to see the flows coming in and out of the product. In terms of monitoring network flows, we use it to verify whether or not different servers/applications should be communicating with each other."

"It's very user-friendly in the sense that the querying is just regular language like you and I speak or write. You don't need to know any SQL-query type of language to be able to get what you want out of it."

"Also, the ability to troubleshoot all the way across the NSX part of it to the physical and actually watch the packets go through and then see where the bottleneck is or where the interruption is. We run queries on the network flows within the application to find where they are in it and it graphically tells us how the packets are actually going through the system."

More vRealize Network Insight pros

Cons

"There is room for improvement in service mapping within ServiceNow ITOM."

"There are not enough apps in the app store to expand functionality. There should be more made available."

"The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database."

"It should have better integrations with other solutions."

"I would like more manual issues to have automated report-facing options."

"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."

"We are facing difficulties with service mapping of CIs from the end users, and are seeking help from third-party vendors."

"The setup and deployment could be simplified, and the pricing could improve."

More ServiceNow IT Operations Management cons

"There could be some deeper analytics into packet inspection and trace flows. It could use some kind of machine learning to look at Layer 7 traffic for potential malware or corrupt packets."

"vRNI needs more remediation where it hooks into NSX."

"I would like to see more interoperability on the firewall and low balancer sides."

"If it were more application-aware, more descriptive; if it were able to determine the application that is actually doing the communication, that would be easier. More application information: which user or account it's accessing, is it accessing this application, doing these calls, if it is accessing a script, what script is it accessing. Things like that would provide deeper analytics so I can track what's going on. It would not just be, "These people shouldn't be talking," but who is actually doing these calls."

"The only real improvement they can make is to add more third-party vendors into the environment, mostly switch manufacturers, because it's really limited to Cisco equipment and there are a lot of companies out there other than Cisco."

"The IT infrastructure industry is expected to evolve towards a hybrid cloud model in the next five to ten years. In this model, most of the customer's resources reside on-premise within a private cloud setup, such as VMware. Another segment operates within public cloud environments like Azure and AWS, and a portion remains in traditional data centers. There should be seamless interoperability between public and private clouds. AWS and VMware need to work together to make it possible. Whether users interact with on-premise infrastructure or configure resources in the public cloud, the user experience must be seamless."

"Support could be much better."

"It just needs to be more reliable and more accurate. At some point, there are some things where it does not match properly."

More vRealize Network Insight cons

Pricing and Cost Advice

"The solution is costly compared to the products offered by its competitors."

"The pricing is high and may be excluding the small to medium-sized enterprise businesses."

"My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."

"The price of ServiceNow IT Operations Management is expensive."

"ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."

"It is expensive. It is around 10 Euros per server per month."

"The cost of ServiceNow is much higher."

"I would rate the product's pricing a five out of ten since there are vendors who are cheaper."

More ServiceNow IT Operations Management pricing and cost advice

"The solution has reduced the time that we spend on other products. For example, with NSX, we were able to quickly find things that we would normally spend days trying to figure out."

"I rate vRealize Network Insight's pricing a seven point five out of ten."

"vRealize Network Insight is expensive."

"The solution has helped us to reduce time, increase performance, reduce costs, and even easily manage networks. We are probably seeing 10 to 20 percent labor savings because we are able to be very specific and focused on what we want to do. It ends up saving the customer money and makes us be more efficient on our cost deliveries."

"Cost always has room for improvement, you could always make it cheaper. But I think it's a good value for what you pay for it."

"We have spent less time investigating network flows, so it is absolutely cost-effective."

"It reduces costs. It takes something that may be challenging and makes it more usable and visual by being able to bring in tools, seeing what their impact is, such as microsegmentation and application rationalization, and seeing it quickly."

"It has brought more money into our company."

More vRealize Network Insight pricing and cost advice

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850,349 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

15%

Computer Software Company

13%

Manufacturing Company

11%

Government

Financial Services Firm

15%

Computer Software Company

15%

Manufacturing Company

10%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ServiceNow IT Operations Management?

From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.

What is your experience regarding pricing and costs for ServiceNow IT Operations Management?

We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive. The pricing model offers scaling where not everything consumes a license ...

What needs improvement with ServiceNow IT Operations Management?

There is room for improvement in service mapping within ServiceNow ITOM. When we have more time, we'll look to extend that and apply it to business-critical services like email.

What do you like most about vRealize Network Insight?

The tool's ease of configuration and use and the availability of information and artifacts through professional services and the web are key factors that customers find valuable.

What is your experience regarding pricing and costs for vRealize Network Insight?

Broadcom is known for increasing product prices, making them expensive compared to what people used to pay. I liken the subscription model to not truly owning what you pay for.

What needs improvement with vRealize Network Insight?

Right now, I do not see a specific area for improvement. My main concern is understanding the intentions of Broadcom, which has acquired VMware. Broadcom should improve by going back to what was wo...

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Product Reports

ServiceNow IT Operations Management

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ServiceNow IT Operations Management report

vRealize Network Insight

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Also Known As

ServiceNow ITOM

Arkin

Overview

ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.

ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.

ServiceNow IT Operations Management Features

Help Desk: ServiceNow ITOM help desk enables IT and operations administrators to better communicate issues concerning managing data latencies, controlling the monitoring of user profiles, executing disaster recovery plans, and any other problematic incidents.
Device and server management: ServiceNow ITOM will ensure IT operations teams can better handle general maintenance, upgrading, and patching for server-related concerns. The solution will also help to maintain the health of organization devices such as laptops, phones, tablets, mobile devices, and desktops.
Infrastructure maintenance: ServiceNow ITOM helps organizations set up remote access networks, maintain network security, regulate communication with external servers and firewalls, and also monitor and manage internal telephone systems.

ServiceNow IT Operations Management Benefits

Improve DevOps: ServiceNow ITOM improves the ability to inspect microservices, which enables DevOps and SRE teams to improve incident response.
Improve data control: The solution will help to manage the entire digital lifecycle, and will also enhance the organization's configuration management database (CMDB) to enable a more robust data foundation.
Problem-solve: ITOM is able to proactively identify anomalies before they become issues/problems with tremendous accuracy. ITOM helps organizations minimize outages and reduce the negative impact to end users so that they do not experience any downtime or service degradations. ITOM will also use artificial intelligence for IT Operations (AIOps) along with machine learning (ML) to reduce the possibility of false positives, saving time and increasing productivity.
Automate workflows: ITOM offers a pre-designed workbook and no-code/low-code workflows to reduce redundant tasks and improve recovery times. ITOM provides intuitive workable processes to be shared easily with all teams throughout the organization.

ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.

Reviews from Real Users

“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant

“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree

ServiceNow

VMware vRealize Network Insight delivers intelligent operations for software-defined networking and security. It helps customers build an optimized, highly-available and secure network infrastructure across multi-cloud environments. It accelerates micro-segmentation planning and deployment, enables visibility across virtual and physical networks and provides operational views to manage and scale VMware NSX deployments.

VMware

Sample Customers

servicenow, TransAlta, NATS, Symantec

NTTi3, VCIX-NV, VMware Networking and Security Business Unit, Illumio, CompuNet

ServiceNow IT Operations Management vs. vRealize Network Insight