

vRealize Network Insight and ServiceNow IT Operations Management both compete in the IT management category. vRealize shows strength in network-specific tasks, while ServiceNow provides broader IT operations capabilities.
Features: vRealize Network Insight includes network visualization, network flow analysis, and troubleshooting. It is a powerful tool for microsegmentation and capacity management. ServiceNow IT Operations Management focuses on discovery, service mapping, and orchestration, offering comprehensive IT service management capabilities.
Room for Improvement: vRealize Network Insight could enhance integration capabilities and usability outside VR environments, and offer more application-level insights. Improvements could also be made in pricing and ease of use. ServiceNow IT Operations Management could enhance cloud service discovery, improve pricing, and deepen its discovery module.
Ease of Deployment and Customer Service: vRealize Network Insight is primarily deployed on-premises and users are generally satisfied with VMware's support. ServiceNow IT Operations Management supports deployments across public, private, and hybrid clouds, though experiences with technical support vary.
Pricing and ROI: vRealize Network Insight is seen as expensive but offers strong ROI through reduced troubleshooting times and effective NSX deployments. ServiceNow IT Operations Management has high costs with complex licensing models, providing good value through enterprise integration but limiting accessibility for smaller organizations.
It reduced staffing needs from four full-time staff to fewer due to automation.
They respond promptly when we call to open a ticket.
For minor issues, the team takes a month's time to provide a fix.
The response time of technical support could be improved.
It's difficult to find necessary documentation, open tickets, and get support.
We are paying too much for technical support from VMware.
ServiceNow ITOM scales very well to small and medium businesses.
It integrates with every single tool, even external tools.
Since it is a Platform as a Service (PaaS) or Software as a Service (SaaS) solution, I consider the stability to be very high, rating it ten out of ten.
It helps us create custom dashboards and provides excellent search functionality where we can search for any issues or errors that have occurred and take corrective action before it impacts the users.
All while benefiting from a single tool, single maintenance, and reduced license costs.
We are managing that one but usually we have an API connector between our firewall vendor and our VMware NSX.
Enhancing analytics is crucial, as we have seven years of data providing a substantial history of past ITSM and non-ITSM business tickets that can help predict and reduce the volume of calls.
A more streamlined configuration process tailored to use cases and industry would be beneficial.
It provides many out-of-the-box functionalities along with customization options.
Broadcom should improve by going back to what was working before, offering the suite of tools that clients actually use, and allowing clients to decide the best options for them.
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
ServiceNow's pricing is expensive.
It is definitely high-priced compared to other products available in the same domain in the market.
Broadcom is known for increasing product prices, making them expensive compared to what people used to pay.
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
ServiceNow IT Operations Management influences ITSM processes by automating them and aiding in detecting and resolving IT issues to improve performance, reliability, and uptime.
They provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.
One of the biggest problems with VMware NSX is logging, and vRealize Network Insight helps by providing comprehensive logs.
| Product | Mindshare (%) |
|---|---|
| ServiceNow IT Operations Management | 1.2% |
| vRealize Network Insight | 0.8% |
| Other | 98.0% |

| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 6 |
| Large Enterprise | 29 |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 9 |
| Large Enterprise | 43 |
ServiceNow IT Operations Management offers a scalable platform for managing IT infrastructure with features like discovery, dashboards, and service mapping. Ideal for incident, change, and problem management, it enhances operational efficiency and reduces IT service downtime.
ServiceNow IT Operations Management provides comprehensive solutions for consolidating events, automating workflows, and monitoring IT systems. Users utilize it for managing ticketing systems and conducting impact analysis through service mapping. The platform supports integrations with other modules, boosting efficiency with its intuitive interface. While highly functional, improvements in interface design and pricing are necessary, especially in integration with non-IP devices and cloud providers. Enhanced AI, machine learning, and discovery and monitoring functions are also needed.
What are the most important features?IT Operations Management by ServiceNow is widely implemented across industries like finance, healthcare, and manufacturing to optimize IT processes, enhance monitoring, and streamline infrastructure management. It is particularly effective in automating workflows and improving service reliability.
vRealize Network Insight provides deep visibility into network flows, intuitive visualization, and real-time monitoring. It identifies communication patterns and offers insights into east-west traffic within data centers, simplifying complex network analysis and troubleshooting.
This platform enhances efficiency in firewall management and supports microsegmentation with an intuitive interface. Its integration with VMware products and natural language querying adds value. Users use it for optimizing network flows, planning NSX deployments, and visualizing traffic. It assists in applying security policies, tracking data center flows, and building network architecture by providing advanced insights for policy refinement, ensuring network performance and compliance.
What are the key features of vRealize Network Insight?In specific industries, vRealize Network Insight is implemented to optimize network architecture, manage application dependencies, and enhance security measures. Companies utilize its analytical capabilities to refine policies and ensure robust network performance and security compliance, particularly in complex and hybrid cloud environments.
We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.