We performed a comparison between Adobe Workfront and ServiceNow Strategic Portfolio Management based on real PeerSpot user reviews.
Find out in this report how the two Project Portfolio Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I also like Workfront's integration. The solution integrates natively with other systems. It's easy to connect Workfront to any product that has a customer service database, such as a CRM or service ticket management solution."
"Feature-wise, I would say that its overall ability to be infinitely customizable is valuable...My experience with the support team has been amazing."
"Monitoring the progress of projects and tasks is very effective."
"The intake feature is the most valuable in Workfront."
"The solution is stable."
"Workfront is innovative and these were plenty of features that I found valuable while working at Logitech. Workfront had this feature of Project Schedule Templatization. This saves time and effort and even leads to the standardization of processes that are well-assorted. The Intelligent Graphical Interfaces of Workfront allow one to look at a specific type of resource and a specific phase for a specific family of products. You can get quite granular with the data and even zoom in or out of the timeline. It also categorizes projects according to classes and portfolios so that over time, you can more easily understand what are the various metrics involved in producing a specific portfolio Another important feature is Workfront allowing you to validate milestones and investigate the project. This also helped me to understand which projects are performing well and whether it was beneficial to invest in the same. The IT and the app configuration is quite secure and it is one of the benefits. One more valuable feature is the integration of communication systems inside Workfront. This helps you differentiate between normal business emails and project-specific conversations. This is also known as ‘queues’ and I absolutely find this feature extremely powerful."
"The tool is very user-friendly."
"I can say it is a powerful tool. We have everything in-house in that tool, like, creating reports, dashboards, creating various workflows, and everything we have inside one application."
"You don't need a lot of plugins."
"ServiceNow brings to the market different layers with different pricing, so you can customize. And all the layers are really enterprise-ready."
"We like the status report feature. It is something really valuable."
"The most important feature of ServiceNow IT Business Management is flexibility."
"The stability is excellent. ServiceNow is one of the leading platforms when it comes to stability."
"The solution is scalable."
"The technical support is pretty good. ServiceNow has consistently provided excellent assistance."
"The interface is extremely user-friendly."
"Sometimes there are glitches when we are reviewing an interactive proof."
"I would say that the stability, honestly, has gone down since the Adobe acquisition, and the quality when they roll out their updates."
"The interface can also be customized to fit and accept many tools for better performance and customer service improvement."
"Workfront's reporting capabilities must be improved."
"We were having some difficulties creating different kinds of reports and dashboards."
"The solution's visualization feature could be user-friendly."
"Our product and graphic designers are working with various Adobe products, but Workfront has a no-frills interface. It's a useful tool with everything we need, but it could be a little more attractive and present information in a polished way. It's a web interface, so it's accessible, but the appearance could be a little slicker."
"I have used the product and instantiated it, almost seven years back. The process was fairly complex, however, I don't know if they have changed the same now. But this is something I think, if not addressed can be improved. Another area that needs a little attention, is the change of implementation lead. Back when we had Workfront instantiated, we often had our timeline delayed due to the change in the implementation lead. Now Workfront is under Adobe and, in case, this issue, isn't fixed it should be given due attention. Also, Workfront is a universal tool, which can pose a difficulty for small businesses and companies, who don't have the required time, effort, and knowledge to configure it periodically."
"The portfolio managed is good for IT, but it's not good for non it's not necessarily great for construction projects, such as the building of physical infrastructure."
"The price is too high."
"ServiceNow Strategic Portfolio Management must improve its interface, which is not very interactive or user-friendly compared to other tools like Zendesk. The real-time reporting feature doesn't help much in our decision-making process. It's quite complex to use and lacks the rich features needed for visualization. Overall, I find it to be very poor."
"The interface is cluttered with a lot of names and areas. It may not be user friendly enough for a first timer."
"ServiceNow needs to invest more in integration. That's the only thing. It could always extend its portfolio a little bit."
"It could be more user-friendly."
"A major improvement we would like to see is definitely around agile management."
"The setup is a bit complex. It depends on the organizational needs, and sometimes, we make customizations based on those needs."
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Adobe Workfront is ranked 9th in Project Management Software with 31 reviews while ServiceNow Strategic Portfolio Management is ranked 3rd in Project Portfolio Management with 27 reviews. Adobe Workfront is rated 8.4, while ServiceNow Strategic Portfolio Management is rated 8.0. The top reviewer of Adobe Workfront writes "A Highly Stable and Reliable Enterprise Work Management Solution ". On the other hand, the top reviewer of ServiceNow Strategic Portfolio Management writes "A very strategic demand management tool that visualizes risks and ratings in a bubble chart". Adobe Workfront is most compared with Jira, Wrike, Asana, Smartsheet and monday.com, whereas ServiceNow Strategic Portfolio Management is most compared with Microsoft Azure DevOps, Jira, Jira Align, Microsoft Project Server and SAP Portfolio and Project Management. See our Adobe Workfront vs. ServiceNow Strategic Portfolio Management report.
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