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SAP Portfolio and Project Management vs ServiceNow Strategic Portfolio Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 4, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SAP Portfolio and Project M...
Ranking in Project Portfolio Management
9th
Average Rating
8.8
Reviews Sentiment
6.1
Number of Reviews
5
Ranking in other categories
No ranking in other categories
ServiceNow Strategic Portfo...
Ranking in Project Portfolio Management
1st
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
35
Ranking in other categories
Enterprise Agile Planning Tools (3rd)
 

Mindshare comparison

As of July 2025, in the Project Portfolio Management category, the mindshare of SAP Portfolio and Project Management is 6.3%, down from 6.8% compared to the previous year. The mindshare of ServiceNow Strategic Portfolio Management is 11.4%, down from 13.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Project Portfolio Management
 

Featured Reviews

Nalin Kumar - PeerSpot reviewer
End-to-end project management capabilities and offers seamless vendor and client contract alignment
The system is old, so there are several issues that arise when we fetch data from integrated systems. Sometimes the data gets stuck, and there are instances where we need to access multiple pieces of information simultaneously. This creates problems that I have personally experienced. Therefore, these aspects need to be much more free-flowing and seamless. If something gets stuck, it takes time to resolve, and during the contract phase, we have Service Level Agreements (SLAs). If those SLAs are breached, it becomes problematic. Given that there are approximately 3000 projects running concurrently worldwide, utilizing the system with a vast database and numerous activities taking place. It could benefit from decentralization. Currently, it operates as a central system, but if it could be centralized for specific subsidiaries, it would be easier for us to manage.
Srinivasa Neelapu - PeerSpot reviewer
Strategies and goals are aligned with demands and partners, making it a strategic approach for the enterprise but the finance part needs improvement
SPM is definitely strong for project management, but its finance capabilities are not as robust. While there is a separate Financial Management product, it would be beneficial to have more out-of-the-box support for finance integrations within SPM. I’m not suggesting replacing systems like SAP for finance, but there should be better support for financial integrations. Currently, connecting to SaaS solutions is complicated, and getting into detailed financial calculations is challenging. Forecasting is manageable, but handling actual financials is not as straightforward. The finance area needs improvement, specifically making finance application integrations easier. Generic finance capabilities should be more user-friendly and integrated into SPM. Although they have started this journey, it hasn’t been fully released yet. There seems to be a roadmap, and once complete, it will be very useful. Additionally, incorporating a Q&A feature for entire strategies or project demands and enhancing text analytics within SPM would be beneficial.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It improves productivity, cash flow management, and inventory control for clients."
"SAP is gradually introducing more flexibility and customization options to the system, allowing users to adapt it to their specific needs."
"The integration portion with SAP models is valuable."
"The program is stable."
"The ease of use is the most valuable feature. It's very intuitive to set up."
"The feature I find the most valuable is the one that lets you see how much time has been used in processing a ticket. This allows us to better monitor performance."
"The most important feature of ServiceNow IT Business Management is flexibility."
"The resource manager is useful."
"It's a very complete solution."
"The most valuable feature of ServiceNow Strategic Portfolio Management is incident management."
"The new feature includes different lenses, such as the organizational lens or project manager lens, allowing us to view data through various perspectives. Previously, the journey started with demand, project, and idea management."
 

Cons

"It would be valuable if SAP integrated seamlessly with some products like Jira and Bitbucket."
"The system is old, so there are several issues that arise when we fetch data from integrated systems. Sometimes the data gets stuck, and there are instances where we need to access multiple pieces of information simultaneously."
"The platform's support structure needs improvement."
"The cost could be improved. The solution is quite pricey."
"The user interface could be more modern."
"The solution needs a few things in terms of resource management."
"Improving configuration activities and productivity would be beneficial, as fresh graduates using the system require training to adapt."
"Dashboard interface is limited functionally and not very user friendly"
"The adoption of the Common Service Data Model in an organization to leverage best practices is where the challenge lies. It's not that the product lacks features, but rather organizations often adopt it at a maturity level beyond their capacity."
"ServiceNow needs to invest more in integration. That's the only thing. It could always extend its portfolio a little bit."
"The timing reporting module, and how it's used is a bit difficult to understand. Everything related to project management is quite extensive. It needs to be simplified. At first, our users didn't want to use it, because it seems a bit complex."
 

Pricing and Cost Advice

"The product pricing varies based on whether the client is new or existing and the complexity of their business processes."
"It is a little expensive. We are in Brazil, and for us, it is a little expensive."
"The cost of the solution should not be more than $50,000 annually."
"I rate the price of ServiceNow Strategic Portfolio Management a seven out of ten."
"The pricing is negotiable based on the contract and licensing perspective."
"The solution was quite expensive."
"The licensing is based on metrics and is tailored to customer's needs."
"The solution could improve by being less expensive and the pricing model is confusing. Many people are getting charged different amounts. There are additional fees that they are adding on."
"I would rate the cost as five out of ten."
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Top Industries

By visitors reading reviews
Energy/Utilities Company
15%
Manufacturing Company
12%
Computer Software Company
11%
Retailer
7%
Financial Services Firm
15%
Manufacturing Company
13%
Healthcare Company
8%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your primary use case for SAP Portfolio and Project Management?
We use it for end-to-end project management as per the received requirements. There is a customized module called the Project Management System (PMS) where we receive the requirements. Once a requi...
What do you like most about SAP Portfolio and Project Management?
SAP is gradually introducing more flexibility and customization options to the system, allowing users to adapt it to their specific needs.
What do you like most about ServiceNow Strategic Portfolio Management?
We mainly use the solution to support operations and align our ITSM operations with our business goals. This involves coordinating between our application development, support teams, and network en...
What is your experience regarding pricing and costs for ServiceNow Strategic Portfolio Management?
The pricing is rated six, as it's relatively low-medium compared to other solutions. However, the value isn't fully justified when not all features are used. A pricing model adjustment is needed fo...
What needs improvement with ServiceNow Strategic Portfolio Management?
Based on observations, improvements in ServiceNow Strategic Portfolio Management could involve enhancing the project workbench, which currently shows every project to any project manager. Restricti...
 

Also Known As

Portfolio and Project Management
IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
 

Overview

 

Sample Customers

Joy Global Inc., Citrix, EMC Corporation, Concho Resources, Concho Resources, RZD Russian Railways, Family Dollar Stores Inc., Lenovo
Proximus, UNT SYSTEM, SAP SuccessFactors
Find out what your peers are saying about SAP Portfolio and Project Management vs. ServiceNow Strategic Portfolio Management and other solutions. Updated: July 2025.
861,390 professionals have used our research since 2012.