Try our new research platform with insights from 80,000+ expert users

SAP SuccessFactors vs UKG vs Workday comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.3
SAP SuccessFactors offers process automation and flexibility but has high licensing costs and varied ROI perceptions over time.
Sentiment score
6.2
UKG users enjoy data integrity and efficiency, but many find ROI unclear despite improved processes and cost savings.
Sentiment score
7.3
Workday boosts employee engagement, saves 40% time, enhances interaction, and positively impacts ROI with reasonable pricing and streamlined processes.
 

Customer Service

Sentiment score
6.2
SAP SuccessFactors support receives mixed reviews; effectiveness varies by model, with premium services praised and responsiveness needing improvement.
Sentiment score
7.2
UKG's customer service is inconsistent, praised for expertise but criticized for delays and inefficiencies, needing service consistency improvements.
Sentiment score
6.9
Workday customer service is responsive and knowledgeable but desires improvements in response times and regional expertise, especially for Koreans.
One developer and one functional person can efficiently manage the implementation for a large organization.
 

Scalability Issues

Sentiment score
7.8
SAP SuccessFactors scales efficiently for global growth but requires careful module selection to optimize performance across various users.
Sentiment score
7.4
UKG is scalable and adaptable across various organization sizes and industries, effectively meeting growth and flexibility requirements.
Sentiment score
7.9
Workday's cloud-based, flexible, scalable system supports diverse roles, excelling in growing medium to large enterprises efficiently.
UKG is scalable, especially for organizations with shift work activities like healthcare, as it can accommodate different shift timings and overlapping schedules efficiently.
 

Stability Issues

Sentiment score
7.5
SAP SuccessFactors is stable but experiences occasional challenges, including integration issues and performance problems, varying by region.
Sentiment score
7.1
Users find UKG mostly stable with occasional issues, but appreciate quick responses and effective system integration.
Sentiment score
8.1
Workday is generally stable and reliable, with occasional minor issues like slowness or login disruptions, rated highly by users.
I hardly ever encounter any stability issues, as SAP SuccessFactors is very good and stable.
 

Room For Improvement

SAP SuccessFactors needs better integration, analytics, customization, streamlined management, and enhanced user experience to improve adoption and functionality.
UKG users seek improved implementation, customer service, system integration, platform flexibility, and enhanced features like time management and training.
Workday struggles with data integration, user interface inflexibility, and limited mobile utility, affecting user experience and international functionality.
The change management process during the initial launch was not effectively handled, leading to a poor user experience.
Advisories can only be placed at the bottom, which is less effective as employees may not scroll down to see them.
It is a productive ERP application, but many people in the IT market are not aware of it.
The ease of use is notable because seeing all the videos and demos, the user interface is quite simple to use.
 

Setup Cost

SAP SuccessFactors' pricing varies by users and modules, with higher costs but valued for its business impact.
UKG's pricing, influenced by employees and modules, is high yet justified, with negotiation options and discounts available.
Workday's pricing is high, based on headcount and modules, offering value in reduced HR complexities and integration.
The licensing costs are quite high, which is a typical scenario for such solutions.
Compared to other ERPs like Oracle SCM Cloud or SAP, UKG's pricing is standard and not as expensive.
 

Valuable Features

SAP SuccessFactors offers comprehensive HR management with scalability, user-friendly interface, and robust integration, enhancing performance and decision-making.
UKG offers intuitive, customizable HR solutions with seamless integrations, enhancing automation, data management, and employee lifecycle efficiency.
Workday excels with its intuitive interface, powerful integrations, customizable functions, and strong security, enhancing HR efficiency and reducing costs.
SAP SuccessFactors has advantages in providing AI-driven initiatives such as candidate screening and matching features within the recruitment module.
Employees can view their goals, performance, ratings, and employee information, which enhances the employee experience.
The application is like an ERP, providing comprehensive features for organizations, simplifying their processes, and reducing the need to use multiple software solutions.
What I appreciate best about Workday is the recruiting component.
 

Mindshare comparison

As of July 2025, in the Cloud HCM category, the mindshare of SAP SuccessFactors is 19.9%, down from 22.3% compared to the previous year. The mindshare of UKG is 5.5%, up from 5.5% compared to the previous year. The mindshare of Workday is 18.3%, up from 18.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud HCM
 

Featured Reviews

Renelia Villanueva - PeerSpot reviewer
Moving to a cloud-based employee portal has improved experience but user interface requires attention
I am currently handling SAP sub-modules, particularly in HR. I interface with SAP SuccessFactors modules such as Employee Central, Goals and Performance, and Talent Moving from an in-house developed employee self-service portal to a cloud-based internet solution is an improvement for us.…
Talia Jean Paul - PeerSpot reviewer
Affordable but needs to improve its stability
Our company is testing the UKG Ready Mobile App, but there are some glitches. I feel that in the system when you log on to Kronos, UKG Dimensions, and UKG Workforce Central, we have different modules in different versions. With regards to the newer version, I feel the older version, which was UKG Workforce Central, was more user-friendly for the end user as opposed to the newer version, which looks a bit more complicated. When training someone who wants implementations to be done, it would be easier if you could hover above certain things, and it shows you or tells you exactly what it is. There are certain SAP modules that can be audible. If you click on it if someone is being a bit slow with regards to training, the tool will tell you what needs to be done and what needs not to be done by you, but for us, it is fine because we are in the back end with configuration and the administrators. I am talking about the need for improvements in the tool for the benefit of the end users. The explanation on UKG's community consists of training manuals and some of the other stuff that we use, and we send to our supervisors at the site. With the tool in place, catching onto white-collared employees is quicker. The tool is not quick to catch onto certain blue-collared employees in the plant or supervisors who are actually working with machinery and stuff because they are not as computer-centric as white-collared employees. If I could scan the tool across the globe with our site supervisors, there are a few loopholes in the tool. There are some issues with the tool's stability. For me, I would like someone who is building the system in the back end to know if a front-end user can manipulate the system. I am not going to rate the tool's scalability to be high. I would rate the tool's scalability to be at a mediocre level or at something like 50 percent, so there is a lot of room for improvement.
Sarvesh Kumar Jha - PeerSpot reviewer
Easy to use and provides great flexibility and security
Implementing the solution is generally not easy because it depends on our client's landscape. In the last one and a half years, Workday has started a new implementation approach called launch implementation. This approach allows you, as a client organization, to implement Workday in a shorter amount of time, given that you fulfill certain criteria. It depends on the number of subsidiaries and employees you have and their compensation structure. If it's not too complex, Workday provides its clients with this new approach called launch, where they can quickly onboard with the Workday without many complex requirements. The general implementation for Fortune 500 companies is always complex.
report
Use our free recommendation engine to learn which Cloud HCM solutions are best for your needs.
862,514 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Comms Service Provider
11%
Computer Software Company
11%
Educational Organization
10%
Manufacturing Company
9%
Educational Organization
29%
Computer Software Company
6%
Manufacturing Company
6%
Comms Service Provider
6%
Financial Services Firm
10%
Computer Software Company
9%
Manufacturing Company
8%
University
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What are the biggest differences between Workday, Oracle Cloud and SAP SuccessFactors?
Differences between Workday, Oracle Cloud,w and SAP SuccessFactors:w Oracle: "simple interface and deep customizatio...
What is better, SAP HCM or SAP SuccessFactors?
When it comes to user experience, SuccessFactors is unquestionably superior, as it provides end users with a new expe...
What do you like most about SAP SuccessFactors?
The tool is easy to use for performance management. We haven't experienced any issues with SAP SuccessFactors for per...
What needs improvement with UKG?
UKG needs more publicity. It is a productive ERP ( /categories/erp ) application, but many people in the IT market ar...
What is your primary use case for UKG?
I worked for a healthcare organization and a university. Most organizations use UKG ( /products/ukg-reviews ) to trac...
What advice do you have for others considering UKG?
Publicity is very important for any software. If people aren't aware of UKG, despite its productivity, they won't use...
What do you like most about Workday?
I like its UI and UX. When we were using Oracle or SAP, the UI/UX wasn't very user-friendly for the employees.
What is your experience regarding pricing and costs for Workday?
If you go with the launch implementation approach, the solution is generally not very expensive. If you want to add m...
What needs improvement with Workday?
Based on my experience and the requirement, I would give it an eight. The ease of use is notable because seeing all t...
 

Comparisons

 

Also Known As

SuccessFactors
UKG Pro, UKG Dimensons, UKG Ready
No data available
 

Overview

 

Sample Customers

City of Cape Town, ADAMA Agricultural Solutions Ltd., TransAlta Corporation, Keolis, PT XL Axiata Tbk, National Football League (NFL), Plan International, Yoh, A Day & Zimmermann Company, China Talent Group (CTG TMO), Umicore S.A., Butterfield Bank, Skril
Tesla, Marriott, Yamaha, Aramark, Feeding America, Samsung, Sony Music, Dave & Buster's, Revlon
AAA, Allied Global, Avago Technologies Limited, Aviva, Cardinal Health, CareFusion, Chiquita Brands International, Equifax, Flextronics, HP, Life Time Fitness, McKee Foods, MGM Resorts International, Sanofi, ServiceSource International, Symantec, TripAdvisor, Yahoo!
Find out what your peers are saying about Workday, SAP, Oracle and others in Cloud HCM. Updated: July 2025.
862,514 professionals have used our research since 2012.