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SAP SuccessFactors vs UKG vs Workday comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
4.7
Organizations have mixed ROI results with SAP SuccessFactors, citing cost issues but valuing improved employee experience and multinational benefits.
Sentiment score
6.2
UKG users enjoy data integrity and efficiency, but many find ROI unclear despite improved processes and cost savings.
Sentiment score
5.7
Organizations saw substantial ROI improvements with Workday due to efficiency, cost savings, increased engagement, and data accessibility.
Around 30 to 40% of time has been saved in HR-related tasks such as onboarding, approvals, and reporting.
Network Security Engineer at Arrow PC Network Pvt Ltd
 

Customer Service

Sentiment score
6.2
SAP SuccessFactors' customer support receives mixed reviews, excelling in premium services but facing issues with response times and regional coordination.
Sentiment score
7.2
UKG's customer service is inconsistent, praised for expertise but criticized for delays and inefficiencies, needing service consistency improvements.
Sentiment score
6.6
Workday's customer service is generally responsive, but technical support feedback is mixed and international support needs improvement.
Since they have a lot of understanding about HR metrics and KPIs, they understand what the expectations are.
Assistant Manager at Kashiv Biosciences
One developer and one functional person can efficiently manage the implementation for a large organization.
With Workday, I can pick up the phone, call them on Teams, and they answer immediately.
Senior people and systems analyst at B_labs & Mylo
Customer support is good.
Network Security Engineer at Arrow PC Network Pvt Ltd
 

Scalability Issues

Sentiment score
7.7
SAP SuccessFactors offers scalable, flexible cloud solutions for large organizations, seamlessly integrating with AWS for efficient expansion.
Sentiment score
7.4
UKG is scalable and adaptable across various organization sizes and industries, effectively meeting growth and flexibility requirements.
Sentiment score
7.6
Workday offers scalable cloud solutions, ideal for mid to large enterprises, accommodating global user demands efficiently.
SAP SuccessFactors is 100 percent reliable and one of the biggest in the market.
Assistant Manager at Kashiv Biosciences
We have implemented it for 25,000 employees, scaling from 7,000 to 25,000 using the same set of rules, and it was not difficult.
Chief Executive Officer at Orane Consulting Pvt Ltd
UKG is scalable, especially for organizations with shift work activities like healthcare, as it can accommodate different shift timings and overlapping schedules efficiently.
Since it is a cloud-based platform, it can handle increasing data and transactions without major challenges.
Network Security Engineer at Arrow PC Network Pvt Ltd
 

Stability Issues

Sentiment score
7.5
SAP SuccessFactors demonstrates strong stability despite occasional downtime and integration issues, consistently scoring 7-9 out of 10 in performance.
Sentiment score
7.1
Users find UKG mostly stable with occasional issues, but appreciate quick responses and effective system integration.
Sentiment score
7.9
Users rate Workday highly for stability and reliability, noting rare minor issues but praising its performance and customization.
I hardly ever encounter any stability issues, as SAP SuccessFactors is very good and stable.
Manager at a manufacturing company with 1,001-5,000 employees
The solution is absolutely stable.
Chief Executive Officer at Orane Consulting Pvt Ltd
The expectation from a non-IT representative is high.
Assistant Manager at Kashiv Biosciences
 

Room For Improvement

SAP SuccessFactors needs improved customization, better module integration, enhanced AI, and updated tools for global users and pricing models.
UKG users seek improved implementation, customer service, system integration, platform flexibility, and enhanced features like time management and training.
Workday requires enhancements in reporting, integration, UI, analytics, AI, and support while addressing high costs and complexity.
Advisories can only be placed at the bottom, which is less effective as employees may not scroll down to see them.
Vice President & Group Head People & Workplace Management at PLDT Enterprise
The change management process during the initial launch was not effectively handled, leading to a poor user experience.
Manager at a manufacturing company with 1,001-5,000 employees
Workforce analytics is still challenging due to customizations. It does not provide flexibility in terms of analytics, and we have to customize extensively.
Chief Executive Officer at Orane Consulting Pvt Ltd
It is a productive ERP application, but many people in the IT market are not aware of it.
While there is mass upload functionality where we can load shifts for all people or specific groups, we need to select multiple people and assign them to a schedule from the interface itself.
Senior people and systems analyst at B_labs & Mylo
Creating complex reports has a steep learning curve and often requires specified training.
System Engineer at a retailer with 10,001+ employees
Workday can be improved in terms of reporting and customization.
Network Security Engineer at Arrow PC Network Pvt Ltd
 

Setup Cost

SAP SuccessFactors offers flexible, premium solutions with pricing impacted by user count, modules, and partner selection, suitable for enterprises.
UKG's pricing, influenced by employees and modules, is high yet justified, with negotiation options and discounts available.
Workday's high pricing structure, based on headcount and modules, offers comprehensive value but raises sustainability concerns.
The licensing cost is not expensive now.
Chief Executive Officer at Orane Consulting Pvt Ltd
Pricing is a bit high and on the higher side.
Assistant Manager at Kashiv Biosciences
The licensing costs are quite high, which is a typical scenario for such solutions.
Vice President & Group Head People & Workplace Management at PLDT Enterprise
Compared to other ERPs like Oracle SCM Cloud or SAP, UKG's pricing is standard and not as expensive.
 

Valuable Features

SAP SuccessFactors offers intuitive UI, AI tools, and robust integration, enhancing HR processes with customizable modules for diverse needs.
UKG offers intuitive, customizable HR solutions with seamless integrations, enhancing automation, data management, and employee lifecycle efficiency.
Workday excels in security, user interface, and data management, offering real-time reporting, automation, integrations, and efficient HR functionalities.
We also created many in-house reports according to our specific requirements with the help of this tool, which was a really big game changer for us.
Assistant Manager at Kashiv Biosciences
Employees can view their goals, performance, ratings, and employee information, which enhances the employee experience.
Vice President & Group Head People & Workplace Management at PLDT Enterprise
SAP SuccessFactors has advantages in providing AI-driven initiatives such as candidate screening and matching features within the recruitment module.
Manager at a manufacturing company with 1,001-5,000 employees
The application is like an ERP, providing comprehensive features for organizations, simplifying their processes, and reducing the need to use multiple software solutions.
We now have real-time visibility into our global headcount and labor costs, which allows our leadership to make faster data-driven decisions.
System Engineer at a retailer with 10,001+ employees
What I appreciate best about Workday is the recruiting component.
Senior Analyst at Eos Intelligence
The interface of Workday is superior.
Senior people and systems analyst at B_labs & Mylo
 

Mindshare comparison

As of May 2026, in the Cloud HCM category, the mindshare of SAP SuccessFactors is 9.0%, down from 21.0% compared to the previous year. The mindshare of UKG is 5.0%, down from 5.4% compared to the previous year. The mindshare of Workday is 9.2%, down from 18.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud HCM Mindshare Distribution
ProductMindshare (%)
Workday9.2%
SAP SuccessFactors9.0%
UKG5.0%
Other76.8%
Cloud HCM
 

Featured Reviews

SS
Assistant Manager at Kashiv Biosciences
HR has gained clear analytics for attrition, goals, and appraisals and manages talent efficiently
SAP SuccessFactors has a low error rate. We had many ad hoc reports that we needed to generate, and it was very easy to do so in SAP SuccessFactors. We also created many in-house reports according to our specific requirements with the help of this tool, which was a really big game changer for us. We did not depend on advanced Excel in those cases. We generated a lot of detailed reports whenever we needed them during emergency cases or board meetings. A lot of usefulness and time were saved in those cases. I will also mention that we conducted a comparative study for some recruitment cases. We had a recruitment model where we were looking for a very niche profile. Since the job profile was really different and rare, we had to depend on analytics to understand and shortlist from a large pool of candidates that we already had in our database. Analytics was really helpful in this situation.
Streamlined time tracking boosts operational efficiency across multiple regions
The time tracking feature is the most effective for employee management. UKG is used in Europe, the United States, Australia, and East Asian countries for HR activities like payroll. The application is like an ERP, providing comprehensive features for organizations, simplifying their processes, and reducing the need to use multiple software solutions.
Eslam Abo Elnaga - PeerSpot reviewer
Senior people and systems analyst at B_labs & Mylo
Has improved HR process efficiency through intuitive workflows and responsive support
There is something that could be improved in Workday, specifically in the time tracking module. While I am not working on Workday now, I was a regional HRIS working for Egypt, Malta, India, and China. I mention these countries to relate to high population countries and companies. In our company, we use assigned work schedules for our teams. Because we work with the time tracking module, we need to assign shifts. In the manufacturing industry, we might need to change shifts every day or week. Manufacturing teams are huge, approximately 50 to 200 people in one team. If this team has one leader, the leader needs to assign a work schedule for each person individually. While there is mass upload functionality where we can load shifts for all people or specific groups, we need to select multiple people and assign them to a schedule from the interface itself. I have requested this functionality many times. When extracting business processes awaiting actions report, I can select different processes in one box, hit okay, and the report comes up. However, the same functionality does not work for work schedule assigning. If implemented, it would help many people in companies with high populations and big teams.
report
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Top Industries

By visitors reading reviews
Comms Service Provider
16%
Manufacturing Company
9%
Financial Services Firm
8%
Computer Software Company
5%
Financial Services Firm
11%
Construction Company
11%
Comms Service Provider
10%
Manufacturing Company
8%
Manufacturing Company
10%
Financial Services Firm
9%
University
7%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise13
Large Enterprise70
By reviewers
Company SizeCount
Small Business48
Midsize Enterprise43
Large Enterprise48
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise6
Large Enterprise43
 

Questions from the Community

What are the biggest differences between Workday, Oracle Cloud and SAP SuccessFactors?
Differences between Workday, Oracle Cloud,w and SAP SuccessFactors:w Oracle: "simple interface and deep customizatio...
What is better, SAP HCM or SAP SuccessFactors?
When it comes to user experience, SuccessFactors is unquestionably superior, as it provides end users with a new expe...
How easy is to maintain Workday, Oracle Cloud, and SuccessFactors?
I implemented Workday in 2024 and without having previous Workday experience, it was very challenging. I spent most o...
What needs improvement with UKG?
UKG needs more publicity. It is a productive ERP ( /categories/erp ) application, but many people in the IT market ar...
What is your primary use case for UKG?
I worked for a healthcare organization and a university. Most organizations use UKG ( /products/ukg-reviews ) to trac...
What advice do you have for others considering UKG?
Publicity is very important for any software. If people aren't aware of UKG, despite its productivity, they won't use...
What is your experience regarding pricing and costs for Workday?
If you go with the launch implementation approach, the solution is generally not very expensive. If you want to add m...
What needs improvement with Workday?
Workday can be improved in terms of reporting and customization. Sometimes it is difficult to create custom reports a...
What is your primary use case for Workday?
Workday is primarily used for HR operations such as employee data management, payroll processing, leave tracking, and...
 

Comparisons

 

Also Known As

SuccessFactors
UKG Pro, UKG Dimensons, UKG Ready
No data available
 

Overview

 

Sample Customers

City of Cape Town, ADAMA Agricultural Solutions Ltd., TransAlta Corporation, Keolis, PT XL Axiata Tbk, National Football League (NFL), Plan International, Yoh, A Day & Zimmermann Company, China Talent Group (CTG TMO), Umicore S.A., Butterfield Bank, Skril
Tesla, Marriott, Yamaha, Aramark, Feeding America, Samsung, Sony Music, Dave & Buster's, Revlon
AAA, Allied Global, Avago Technologies Limited, Aviva, Cardinal Health, CareFusion, Chiquita Brands International, Equifax, Flextronics, HP, Life Time Fitness, McKee Foods, MGM Resorts International, Sanofi, ServiceSource International, Symantec, TripAdvisor, Yahoo!
Find out what your peers are saying about Workday, SAP, Oracle and others in Cloud HCM. Updated: April 2026.
895,151 professionals have used our research since 2012.