We performed a comparison between Oracle CRM and Pega Customer Service based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."During the demos, Oracle CRM's natural language search feature stood out to me. It departs from the traditional menu-based options, making searches more intuitive. Another significant feature is their Common Data Platform. Including an accounting package as part of the full platform was also appealing."
"Oracle CRM is very, very stable, one of the most stable products I've used in my career, and doesn't require much maintenance."
"It is a stable solution."
"Technical support is very fast. It's customer friendly."
"We are able to take back control of our client sales information and analyze it for the future to improve."
"Everything related to insights and dashboards is valuable. It is great for tracking all the effort and generating reports."
"It is one of the most proficient CRM tools out there. It is comprehensive and scalable. It covers most of the CRM activities, business lines, and business requirements."
"The most valuable features of the solution are that it is user-friendly and the fact that the database handling is much better, like any other Oracle solution."
"The technical support provided for all the solutions from Pega is of the same quality since they have their own internal teams and the same mechanisms, which are good for dealing with issues of different users."
"The product is scalable. It works efficiently for changing existing features."
"Pega Customer Service is scalable."
"The most valuable feature of the solution is case management and different configurations."
"The product's UI lags, and with all the new technologies, it is not quick enough to adopt them."
"An improvement would be to lower the price of the license."
"Our infrastructure is set up for an on-premises deployment of this solution and I am concerned that the online deployment that we are moving to will not perform as well as our current on-premises storage systems. It could cause some problems, such as latency delays."
"Oracle CRM should have more integration with different platforms."
"The product is not intuitive."
"The performance could be better."
"The cost can be a bit more expensive compared to other options."
"The licensing is expensive."
"The licensing cost could also be improved."
"The only concern I have seen about the product is its prices."
"The product's pricing needs improvement."
"Pega JVM function needs to be improved."
Oracle CRM is ranked 7th in CRM with 35 reviews while Pega Customer Service is ranked 37th in CRM with 4 reviews. Oracle CRM is rated 8.0, while Pega Customer Service is rated 8.6. The top reviewer of Oracle CRM writes "The solution is easy to deploy, scalable, and stable". On the other hand, the top reviewer of Pega Customer Service writes " The product offers a good interface and automation capabilities, along with great technical support". Oracle CRM is most compared with Siebel CRM, SAP CRM, Microsoft Dynamics CRM, Amdocs CRM and Salesforce Sales Cloud, whereas Pega Customer Service is most compared with . See our Oracle CRM vs. Pega Customer Service report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
