Head of Business Consulting at a computer software company with 1,001-5,000 employees
Real User
Top 20
Jul 18, 2025
I mainly work with Salesforce Commerce Cloud, Service Cloud, Sales Cloud, and Consumer Goods Cloud. I currently use and oversee the implementation of AI features from Salesforce for customer engagement. I automate some marketing and operation tasks through the Salesforce Commerce Cloud.
We have multiple lines of business, such as supply chain and order to cash processes. We try to create business intelligence out of the data we collect, measuring metrics like average order volume, lifetime value of the customer, how many leads we have, percentage conversion, and lead density in specific geographic locations. Salesforce Commerce Cloud is used for retail operations like merchandising, product creation, discounts, and integrating with third-party systems for payments and reviews.
I work on various projects implemented and managed for many retailers, ranging from luxury to classic products. Therefore, I handle projects of significant scale, ranging from half a million to two million in scope. We engage in a variety of business cases with different teams. Commerce Cloud has a comprehensive nature, encompassing both production infrastructure and user-friendly tools that enhance daily operational efficiency and provide extensive experience and solutions.
We have a client onboarding their B2B customers onto Salesforce Commerce Cloud. They aim to organize their product offerings to provide various clients with different experiences. In B2B commerce, there are functionalities to customize pricing and user experience for each customer. The Salesforce platform for B2B commerce is designed to allow extensive customization on top of its standard features. For example, we can assign certain customers entitlements to specific products while hiding those from others. Pricing can vary based on factors such as geographic location, such as selling a product in the United States versus the UK. These costs can be managed effectively. The platform is highly integrable. We can integrate it with billing systems and external OMS. Although Salesforce provides its own OMS, we currently use it, but it can be customized to work seamlessly with other applications. We have onboarded several clients and are working on enhancing the platform further. This includes modifying the product list and detail pages and customizing the content displayed. We also handle notifications and create custom Lightning components for the UI to tailor the experience to each client's needs.
Senior Manager at a computer software company with 10,001+ employees
Real User
Nov 15, 2022
We use this solution for general CRM use cases including capturing the regular customer lifecycle, opportunities, accounts and managing leads. It supports our entire sales cycle and forecasting. Currently, we've got is a very small user base but we plan to increase usage in the future.We have a very small IT team who manage and maintain the system.
Premium Services Sales- CX Professional Services at Cisco
Real User
Jun 29, 2022
We use Salesforce Commerce Cloud mostly for reporting. We know exactly how to use the reports, which are either filtered by time, customer IDs, accounts, or region. It becomes very easy when you're using such a platform.
The solution provides us all the information we need about sales and reports. I do not know which version we are using. We use the solution for creating the pipeline and getting the learning process. We get reports, which helps us keep track of opportunities.
We are a solution provider and Salesforce Commerce Cloud is one of the products that we implement for our clients. My role is as a Salesforce developer and I work on different tasks, including product customization.
Salesforce Commerce Cloud offers scalable and customizable eCommerce solutions ideal for consumer packaged goods and retail businesses, featuring robust CRM and order management capabilities.Salesforce Commerce Cloud is a dynamic eCommerce platform known for its strong mobile support and seamless third-party integrations. It enables businesses to personalize user experiences and efficiently manage leads and opportunities. Despite facing challenges with integration and pricing for small...
I mainly work with Salesforce Commerce Cloud, Service Cloud, Sales Cloud, and Consumer Goods Cloud. I currently use and oversee the implementation of AI features from Salesforce for customer engagement. I automate some marketing and operation tasks through the Salesforce Commerce Cloud.
My use case is to register opportunities to store proposals and to support the sales life cycle.
We have multiple lines of business, such as supply chain and order to cash processes. We try to create business intelligence out of the data we collect, measuring metrics like average order volume, lifetime value of the customer, how many leads we have, percentage conversion, and lead density in specific geographic locations. Salesforce Commerce Cloud is used for retail operations like merchandising, product creation, discounts, and integrating with third-party systems for payments and reviews.
I work on various projects implemented and managed for many retailers, ranging from luxury to classic products. Therefore, I handle projects of significant scale, ranging from half a million to two million in scope. We engage in a variety of business cases with different teams. Commerce Cloud has a comprehensive nature, encompassing both production infrastructure and user-friendly tools that enhance daily operational efficiency and provide extensive experience and solutions.
We have a client onboarding their B2B customers onto Salesforce Commerce Cloud. They aim to organize their product offerings to provide various clients with different experiences. In B2B commerce, there are functionalities to customize pricing and user experience for each customer. The Salesforce platform for B2B commerce is designed to allow extensive customization on top of its standard features. For example, we can assign certain customers entitlements to specific products while hiding those from others. Pricing can vary based on factors such as geographic location, such as selling a product in the United States versus the UK. These costs can be managed effectively. The platform is highly integrable. We can integrate it with billing systems and external OMS. Although Salesforce provides its own OMS, we currently use it, but it can be customized to work seamlessly with other applications. We have onboarded several clients and are working on enhancing the platform further. This includes modifying the product list and detail pages and customizing the content displayed. We also handle notifications and create custom Lightning components for the UI to tailor the experience to each client's needs.
I primarily use it for automation testing of the applications.
We use the solution to sell some products.
I primarily used Commerce Cloud to build an omnichannel for clients in the life sciences.
We use the solution for business development, account management, lead management, and pipeline management activities.
We use this solution for general CRM use cases including capturing the regular customer lifecycle, opportunities, accounts and managing leads. It supports our entire sales cycle and forecasting. Currently, we've got is a very small user base but we plan to increase usage in the future.We have a very small IT team who manage and maintain the system.
We use Salesforce Commerce Cloud for servicing our financial, insurance and banking customers. We are using the latest version on the cloud.
We use Salesforce Commerce Cloud mostly for reporting. We know exactly how to use the reports, which are either filtered by time, customer IDs, accounts, or region. It becomes very easy when you're using such a platform.
We use Salesforce for creating and documenting leads and opportunities as well as for forecasting and creating dashboards.
The solution provides us all the information we need about sales and reports. I do not know which version we are using. We use the solution for creating the pipeline and getting the learning process. We get reports, which helps us keep track of opportunities.
We use it for eCommerce, which is similar to ATG.
Our clients use Salesforce Commerce Cloud to sell their goods retail online. This solution has been mostly used by American retailers.
We are a solution provider and Salesforce Commerce Cloud is one of the products that we implement for our clients. My role is as a Salesforce developer and I work on different tasks, including product customization.