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2020-10-21T12:24:00Z

What is your experience regarding pricing and costs for Salesforce Commerce Cloud?


Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

ITCS user
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66 Answers

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Top 5LeaderboardReal User

The price is a little bit too high, however, you pay for what you get.

2021-08-17T17:37:31Z
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Top 5LeaderboardReal User

The licensing works on a per-user basis.

2021-03-01T10:18:00Z
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Consultant

While the price is reasonable for what you are getting, it could still be better. For a small business, it might be too expensive. Initially, when we installed Salesforce, we thought that it was a bit pricey, but I think for the value that we're getting, it’s suitable. It is something that is not too off-the-shelf or too expensive, but the price could be better.

2021-01-26T12:05:05Z
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Top 5LeaderboardReal User

Price was a huge issue three to four years ago but now they're introducing their On-Demand Sandboxes concept. This is very practical as well. The thing is, whenever you use any cloud instance on the Salesforce Commerce Cloud, you are paying something to Salesforce Commerce Cloud even if you're not using it for each second, each minute. But now they have provided a new solution which is very helpful for the customers where if you buy their On-Demand Sandboxes plan, whenever you need some cloud instance for development, just create it, use it, delete it and that's it. You will pay whenever you're using it. That's the practical approach from Salesforce. But three to four years ago when before this concept existed there were a lot of charges by Salesforce but now they are reducing it because there are lot of competitors. Fees for developers are a little expensive compared to other developers because it's a very closed sourced community and not everyone is a domain expert in SFCC. Whoever invested time, whoever took the risk of working in this very closed source environment, should be paid a little higher.

2020-11-03T05:49:00Z
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Top 20Real User

Customers for this product normally purchase in bulk because it's not a cheap license.

2020-10-22T20:34:32Z
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Top 20Real User

If I talk about the cost of using the platform as realized as a revenue share, meaning that the client effectively funds the platform from OPEX rather than CAPEX, then there are no significant upfront license costs. As an approach, it's quite compelling that Salesforce has seen their financial success due to the growth of client revenue in what's described as a shared success model.

2020-10-21T12:24:00Z
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