The license costs between 50-100K per year, which is more expensive than competitors' licenses. The enterprise license cost ranges between two hundred thousand and one million dollars based on the project's GMV. It charges a fee of one to three percent of the revenue.
We need to analyze the usage scenario for Salesforce Commerce Cloud, determining the number of users who will require access to both Salesforce and Commerce Cloud licenses and the number of administrators involved in developing the application. By considering these factors alongside any additional requirements, we can calculate the overall cost and establish a budget for the project. Pricing is based on a per-user-per-month model, where the number of users utilizing Salesforce services significantly determines the final cost.
The pricing is not cheap. On a scale of one to ten with ten being the most expensive, I would rate the solution’s pricing seven. Our licensing cost is on a yearly basis, and we do not pay anything in addition to the licensing cost.
We believe pricing is a disadvantage because it is expensive. For example, it was pretty costly to justify when we reviewed Salesforce for small-medium enterprises in our African region. Hence, only a tier one financial service can afford it. Small-medium enterprises cannot afford it so they become a default user of Microsoft. We think the expense is more on the consulting side because the resources are scarce. Every dollar the client spends goes to approximately two and a half to three dollars for implementation. For example, the current implementation we are working on has made an enterprise purchase. The client has spent almost 36 million rands on the software, and the consulting is already at about 65 million rands. If the projects fail it isn't easy to talk to customers if they have spent that much money. The current project I'm working on is priced at two and a half million for three months.
Premium Services Sales- CX Professional Services at Cisco
Real User
Jun 29, 2022
The licensing of Salesforce Commerce Cloud is something that will depend on the customer's usability. For us as a company, we are in a position where we will be paying the premium for licensing. If we go to the customer who is seeking a B2C solution quickly, we will definitely look at the pricing when it comes to the user base and receive good discounts. Discount is something that depends on the volume and that is where we need to work on. It is a little sensitive market when it comes to licensing procurement. There are some good competitors.
Senior Consultant at a computer software company with 501-1,000 employees
Consultant
Jan 26, 2021
While the price is reasonable for what you are getting, it could still be better. For a small business, it might be too expensive. Initially, when we installed Salesforce, we thought that it was a bit pricey, but I think for the value that we're getting, it’s suitable. It is something that is not too off-the-shelf or too expensive, but the price could be better.
Salesforce Solution Architect | IT Consultant at CO Founder at Aiva Creative pvt.limited
Real User
Top 5
Nov 3, 2020
Price was a huge issue three to four years ago but now they're introducing their On-Demand Sandboxes concept. This is very practical as well. The thing is, whenever you use any cloud instance on the Salesforce Commerce Cloud, you are paying something to Salesforce Commerce Cloud even if you're not using it for each second, each minute. But now they have provided a new solution which is very helpful for the customers where if you buy their On-Demand Sandboxes plan, whenever you need some cloud instance for development, just create it, use it, delete it and that's it. You will pay whenever you're using it. That's the practical approach from Salesforce. But three to four years ago when before this concept existed there were a lot of charges by Salesforce but now they are reducing it because there are lot of competitors. Fees for developers are a little expensive compared to other developers because it's a very closed sourced community and not everyone is a domain expert in SFCC. Whoever invested time, whoever took the risk of working in this very closed source environment, should be paid a little higher.
Salesforce Solutions Architect at Kcloud Technologies
Real User
Oct 21, 2020
If I talk about the cost of using the platform as realized as a revenue share, meaning that the client effectively funds the platform from OPEX rather than CAPEX, then there are no significant upfront license costs. As an approach, it's quite compelling that Salesforce has seen their financial success due to the growth of client revenue in what's described as a shared success model.
Salesforce Commerce Cloud offers scalable and customizable eCommerce solutions ideal for consumer packaged goods and retail businesses, featuring robust CRM and order management capabilities.Salesforce Commerce Cloud is a dynamic eCommerce platform known for its strong mobile support and seamless third-party integrations. It enables businesses to personalize user experiences and efficiently manage leads and opportunities. Despite facing challenges with integration and pricing for small...
I am not involved in the pricing or licensing details, so I cannot provide specific insights into the setup costs.
The license costs between 50-100K per year, which is more expensive than competitors' licenses. The enterprise license cost ranges between two hundred thousand and one million dollars based on the project's GMV. It charges a fee of one to three percent of the revenue.
We need to analyze the usage scenario for Salesforce Commerce Cloud, determining the number of users who will require access to both Salesforce and Commerce Cloud licenses and the number of administrators involved in developing the application. By considering these factors alongside any additional requirements, we can calculate the overall cost and establish a budget for the project. Pricing is based on a per-user-per-month model, where the number of users utilizing Salesforce services significantly determines the final cost.
The product is expensive.
I would rate the pricing model a seven out of ten, where one being low and ten being high.
The pricing is not cheap. On a scale of one to ten with ten being the most expensive, I would rate the solution’s pricing seven. Our licensing cost is on a yearly basis, and we do not pay anything in addition to the licensing cost.
I give the price of the solution a three out of ten.
The pricing is fairly reasonable.
We believe pricing is a disadvantage because it is expensive. For example, it was pretty costly to justify when we reviewed Salesforce for small-medium enterprises in our African region. Hence, only a tier one financial service can afford it. Small-medium enterprises cannot afford it so they become a default user of Microsoft. We think the expense is more on the consulting side because the resources are scarce. Every dollar the client spends goes to approximately two and a half to three dollars for implementation. For example, the current implementation we are working on has made an enterprise purchase. The client has spent almost 36 million rands on the software, and the consulting is already at about 65 million rands. If the projects fail it isn't easy to talk to customers if they have spent that much money. The current project I'm working on is priced at two and a half million for three months.
The licensing of Salesforce Commerce Cloud is something that will depend on the customer's usability. For us as a company, we are in a position where we will be paying the premium for licensing. If we go to the customer who is seeking a B2C solution quickly, we will definitely look at the pricing when it comes to the user base and receive good discounts. Discount is something that depends on the volume and that is where we need to work on. It is a little sensitive market when it comes to licensing procurement. There are some good competitors.
Salesforce is not a cheap solution.
The price is a little bit too high, however, you pay for what you get.
The licensing works on a per-user basis.
While the price is reasonable for what you are getting, it could still be better. For a small business, it might be too expensive. Initially, when we installed Salesforce, we thought that it was a bit pricey, but I think for the value that we're getting, it’s suitable. It is something that is not too off-the-shelf or too expensive, but the price could be better.
Price was a huge issue three to four years ago but now they're introducing their On-Demand Sandboxes concept. This is very practical as well. The thing is, whenever you use any cloud instance on the Salesforce Commerce Cloud, you are paying something to Salesforce Commerce Cloud even if you're not using it for each second, each minute. But now they have provided a new solution which is very helpful for the customers where if you buy their On-Demand Sandboxes plan, whenever you need some cloud instance for development, just create it, use it, delete it and that's it. You will pay whenever you're using it. That's the practical approach from Salesforce. But three to four years ago when before this concept existed there were a lot of charges by Salesforce but now they are reducing it because there are lot of competitors. Fees for developers are a little expensive compared to other developers because it's a very closed sourced community and not everyone is a domain expert in SFCC. Whoever invested time, whoever took the risk of working in this very closed source environment, should be paid a little higher.
Customers for this product normally purchase in bulk because it's not a cheap license.
If I talk about the cost of using the platform as realized as a revenue share, meaning that the client effectively funds the platform from OPEX rather than CAPEX, then there are no significant upfront license costs. As an approach, it's quite compelling that Salesforce has seen their financial success due to the growth of client revenue in what's described as a shared success model.