OpenText Documentum vs SharePoint comparison

SharePoint and OpenText Documentum compete in the enterprise content management software category. SharePoint appears to have the upper hand in collaboration and integration with Microsoft products, whereas Documentum shines in security and document lifecycle management.

Features: SharePoint provides collaboration tools such as co-authoring, version history, and alerts, along with seamless integration with Microsoft Office, enhancing cross-device usability. Documentum focuses on robust lifecycle management and secure content management, offering extensive security features and detailed audit trails.

Room for Improvement: SharePoint users request better real-time co-authoring and search improvements. The complexity of permission settings and the need for additional configurations are noted issues. Documentum's UI and cloud integration require enhancement. Pricing and handling large data are also areas needing improvement.

Ease of Deployment and Customer Service: SharePoint allows for adaptable deployment options, including public, private, and hybrid clouds, but requires considerable planning. Its customer service is variable. Documentum typically requires on-premises deployment or hybrid solutions and specialized technical support. Customer service quality can vary significantly.

Pricing and ROI: SharePoint pricing is tied to Microsoft licensing, often included with Office 365, which can be cost-effective yet expensive with added features. Its ROI is valued for enhanced collaboration. Documentum is perceived as costly, but organizations with substantial document management needs find the investment justifiable due to its security and control benefits.