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OpenText Capture vs Tungsten TotalAgility comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Mar 29, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
Sponsored
Ranking in Intelligent Document Processing (IDP)
1st
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
662
Ranking in other categories
Business Process Management (BPM) (2nd), Robotic Process Automation (RPA) (2nd), Process Mining (1st), Agentic Automation (1st), Business Orchestration and Automation Technologies (2nd), AI Legal & Compliance (1st), AI Finance & Accounting (2nd), AI Procurement & Supply Chain (1st)
OpenText Capture
Ranking in Intelligent Document Processing (IDP)
4th
Average Rating
8.2
Reviews Sentiment
6.3
Number of Reviews
8
Ranking in other categories
No ranking in other categories
Tungsten TotalAgility
Ranking in Intelligent Document Processing (IDP)
5th
Average Rating
8.2
Reviews Sentiment
4.6
Number of Reviews
23
Ranking in other categories
Robotic Process Automation (RPA) (21st), Business Orchestration and Automation Technologies (26th)
 

Mindshare comparison

As of September 2026, in the Intelligent Document Processing (IDP) category, the mindshare of Automation Anywhere is 3.4%, down from 3.4% compared to the previous year. The mindshare of OpenText Capture is 3.8%, down from 7.5% compared to the previous year. The mindshare of Tungsten TotalAgility is 3.8%, down from 8.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Intelligent Document Processing (IDP) Mindshare Distribution
ProductMindshare (%)
Automation Anywhere3.4%
OpenText Capture3.8%
Tungsten TotalAgility3.8%
Other89.0%
Intelligent Document Processing (IDP)
 

Featured Reviews

Venkat Sivaprakash - PeerSpot reviewer
Management Consultant at Accenture
Has significantly improved document-driven workflows and reduced processing time across finance and HR functions
Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.
SK
Software Engineer at ECloudOptimumCorp
Robust document capture boosts efficiency and integration options
The best features include multiple channel capabilities such as fax, different file transfers, and paper scans. It can be integrated with multiple channels and can capture images, even from mobile devices integrating into OpenText Capture. Currently, it has introduced AI for data extraction and document processing. OpenText Capture's impact on automating document-intensive tasks such as accounts payables or loan processing is significant. It has the capability to capture table structures or multiple line items from images, including line items and final amounts for invoice processing. The main benefits of OpenText Capture are particularly valuable when capturing content and extracting structured or unstructured data. This product can be integrated into any point-of-sale system, Salesforce, SAP, or other environments, reducing manual data entry and related tasks. This feature has helped organizations handle large volumes of data with precision, especially regarding resource consumption. The automation reduces human effort that would otherwise be required for classification and extraction tasks.
Ross Macadam - PeerSpot reviewer
Director at iicon ltd
Has faced challenges adapting to evolving capture methods and competitive integrations
It's difficult to say what I'd improve in Tungsten TotalAgility because we haven't been actively marketing that particular product in the last probably six to nine months. The speed of product development means that my experience with it is likely out of date in terms of the product suite capabilities. The difficulty with customers nowadays is that they are subject to the winds of change in terms of the adoption of cloud technologies and the offerings those cloud technologies bring. Microsoft, for instance, is rapidly filling in the spaces between various product areas that other vendors typically owned. That makes it difficult for customers to settle on their functional requirements because the offers are competing in the same space. I look for more integration with mainstream subscription based platforms, more security integration, and possibly some more lifecycle management features. However, the difficulty with that is the competition with existing options that people have in their subscription library.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Automation Anywhere has provided the capability to automate repetitive tasks for the organization, which in turn has lead to a lot of cost-savings."
"The scalability of this solution is good compared to others."
"Automation is going to become a new area we will certainly encourage a lot of people to pursue because of the lasting dividends it provides, including saving time and manpower."
"This solution saves time when completing our pharmaceutical processes, which allows things to progress faster to the FDA."
"Automation Anywhere has helped my company with APIs. We are currently in a project to create APIs for our core banking service and other transactional systems, migrating from another integration technology to API."
"It is a good tool and one of the market leaders."
"It is easily understandable and very well structured."
"The tool is now more stable, with more opportunities and new commands, like recording for the UI or advanced Excel features."
"The solution is very powerful because it allows for custom scripting."
"We use it to capture documents coming through our product and mobile channels and make them available for our business to access and email. We use it to automate the email workflow in our applications, pull the documents, and email them to the users."
"It allows you to image capture, scan documents and use machine learning to automatically index and tie them."
"The automated version of the vendor invoice management is great, and it is helpful because it has reduced the human interaction in invoice processing."
"OpenText Intelligent Capture is pretty good."
"Being able to have accurate extraction is most valuable. It has machine learning and other tools to make the extraction more accurate."
"The main benefits of OpenText Capture are particularly valuable when capturing content and extracting structured or unstructured data, and this feature has helped organizations handle large volumes of data with precision, especially regarding resource consumption."
"The enterprise and capturing feature of OpenText is its valuable feature. As we have integrated CRM with OpenText."
"Its integration capabilities are valuable. It has low code/no code features. You have to do minimal coding."
"Some of our clients previously spent about ten dollars per invoice for processing, but after using the Kofax Total Agility, I believe they are spending only about one to four dollars."
"The AI-powered features are incredibly important for operational efficiency; they are a game changer in terms of the accuracy of OCR and ICR."
"Being able to extract data from documents is great, and the capability of this tool is great as it can replace legacy applications and make everything very easy."
"Data extraction and auto-classification are great features."
"However, if you want different capabilities and other things, then definitely, Kofax is the very best tool."
"It is user-friendly and has good documentation."
"It is a stable solution; I have worked with many big companies where they scan millions of pages every year and hundreds of users are using it every day, and it is a stable application; it is reliable, there are no bugs or glitches, and it doesn’t crash or freeze."
 

Cons

"Automation Anywhere is a technical application. It is not so easy for a regular user. It requires technical knowledge."
"We have a lot of use cases that depend on certain Java applets, and currently we're not able to leverage the Object Cloning that would speed up our automation designing. So we have to revert to more image recognition-type of designing, and it just takes a long time to get that bot built."
"I would like for AA to add an inbuilt debug log that has functionalities to view the values of variables during run time in order to have a point-to-point debugging in case of an error."
"I would rate Automation Anywhere's support a four out of ten because the support is horrible for all customers."
"The customization feature should be made more user-friendly in order to enable the use of external reference components."
"Their Community Edition is awful. Every second day, it will fail. It will become corrupt."
"When it comes to stability, complex bots always have issues."
"I just came to understand that there is a cloud attached to it. I would like to see how the cloud is going to work, because every application is coming out with a cloud version. If you are not on-premise, then you will need to have Citrix automation."
"The setup is medium complexity."
"I would say what most of the document management solutions are lacking is smartness to detect the duplicate storage of the documents."
"We are using it to improve the image and the documentation for the cases. And sometimes, some cases have more than fifteen different types. We use some tools as fixed standard analysis and provide information to support the different types to take some decisions and help in an automated process. We choose the case type and subtype DNS scanning documents from the data entry up."
"If something is handwritten and attached to an email, it doesn't capture the information correctly."
"I have not seen any return on investment from OpenText Capture."
"Its functionality is good, but it has to be made more accurate. If it is not customized and handheld properly, the recognition and captures won't be accurate."
"Knowledge of .NET is required to effectively use the solution or it can be complicated."
"It can be more user-friendly, and it should also have more reporting capabilities. There are also a few other things that need improvement."
"Kofax should improve its handwritten extractions."
"The tool is not up to the mark at all for what we needed it for."
"It would be nice if the tool has more connectors to different systems. It is an expensive solution."
"It’s not truly low code yet, as every two or three projects, you will have a situation where you have to go behind the essential things. You will definitely still need to customize."
"The one thing I would like to see more of right now: is a simplified form creation. That would be the most significant improvement I would like to see in their product."
"Kofax TotalAgility is quite vast and complex as a product."
"They provide sufficient but not excellent technical support. Perhaps there is a point where they could use some improvement."
"Kofax needs to improve the low-code or citizen developers rather than focusing on other cloud solutions for data extraction."
 

Pricing and Cost Advice

"It's somewhat pricier than some of the other tools that we've used, and the breakout between the different applications is also somewhat costly. If they can make it a little more cost-effective or bundle packages a little bit more, that would be beneficial."
"The Community Edition is a good offering from the company."
"Their licensing processes are in par with most industry standards."
"Automation Anywhere's pricing falls within the mid-range, but the long-term benefits outweigh the initial investment."
"We paid separately for the Runner and Creater components. The final cost depends on the structure of your environment."
"The Automation Anywhere license is affordable and not complex."
"I think it's $5,500 per license."
"I advise others that even as of right now, the setup cost and licensing cost to automate bots on Automation Anywhere is steep but it is worth the investment!"
"OpenText is an expensive solution."
"Some customers say the solution can get costly because it requires licenses or enterprise packages."
"The licensing cost for Kofax TotalAgility is very expensive, though I'm unable to give you the range, the sales representatives of my company say that the product is quite expensive."
"It is slightly more expensive than other tools."
"The price of this solution is less than some of the competition."
"Kofax TotalAgility is very expensive."
"It has a perpetual license. You pay once in a lifetime for the volume of scans you will do and the number of users you will have. You can have participants or regular users, and you can have developers and administrators. So, once you purchase it, it is for a lifetime, and then every year, you have to pay for the maintenance. There is an annual maintenance cost, which is about 18% of the licensing cost."
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Top Industries

By visitors reading reviews
Outsourcing Company
14%
Financial Services Firm
12%
Manufacturing Company
10%
Comms Service Provider
9%
Insurance Company
16%
Financial Services Firm
14%
Manufacturing Company
8%
Government
7%
Outsourcing Company
13%
Financial Services Firm
13%
Manufacturing Company
8%
Insurance Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business158
Midsize Enterprise82
Large Enterprise558
By reviewers
Company SizeCount
Small Business2
Large Enterprise6
By reviewers
Company SizeCount
Small Business8
Large Enterprise13
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
What needs improvement with OpenText Intelligent Capture?
There is room for improvement regarding the data extraction and OCR capabilities in OpenText Capture, especially with...
What is your primary use case for OpenText Intelligent Capture?
I use OpenText Capture for any digital format or hard copies, everything that needs to be digitalized and stored in a...
What advice do you have for others considering OpenText Intelligent Capture?
Based on my rich experience with OpenText Capture, I would advise organizations considering it for their environment ...
What needs improvement with Kofax TotalAgility?
It's difficult to say what I'd improve in Tungsten TotalAgility because we haven't been actively marketing that parti...
What is your primary use case for Kofax TotalAgility?
I usually recommend Tungsten TotalAgility to any company with a business process that involves large scale capture of...
What advice do you have for others considering Kofax TotalAgility?
I'm familiar with Tungsten TotalAgility and I will share my experience with the solution. My review rating for this s...
 

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
OpenText Captivas
Kofax TotalAgility, TotalAgility, Singularity IDP, Capture Enabled BPM
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
Information Not Available
AETNA, American Express, BNP Paribas, Citi, CommerzBank, Dexia, GoldmanSachs, HSBC, ING, JP Morgan, Raymond James
Find out what your peers are saying about OpenText Capture vs. Tungsten TotalAgility and other solutions. Updated: August 2026.
912,753 professionals have used our research since 2012.