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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Kofax TotalAgility offers comprehensive OCR capabilities, enhancing data extraction from documents and unstructured content.
It integrates robustly with other solutions while providing valuable API calls and minimal coding features.
The automation and low to no code development aspects are highly appreciated for improving billing processes and operational efficiency.
AI-powered features significantly boost accuracy in OCR and ICR, aligning with modern AI trends for better performance.
Its capacity for handling BPM, case management, and capture functionalities within a single package is a key strength.

CONS

Tungsten TotalAgility needs to improve its low-code capabilities and make the process more straightforward for users.
The pricing for Tungsten TotalAgility, especially the cloud version, could be more competitive.
Tungsten TotalAgility lacks sufficient inbuilt features and could benefit from improved communication with ECMs or other file storage systems.
More connectors to different systems would enhance the value of Tungsten TotalAgility.
Technical support for Tungsten TotalAgility is adequate but requires significant improvements.
 

Tungsten TotalAgility Pros review quotes

Ross Macadam - PeerSpot reviewer
Director at iicon ltd
Sep 30, 2025
The AI-powered features are incredibly important for operational efficiency; they are a game changer in terms of the accuracy of OCR and ICR.
Mahmoud Alyabroudi - PeerSpot reviewer
Solutions Architect at DEWA
Feb 5, 2024
The product is really good, and it is easy to use. It comes with multiple integrations. The solution keeps up with the trend of Microsoft Copilot and AI.
Orville K Walker - PeerSpot reviewer
Software Integrator / Project Manager at a university with 5,001-10,000 employees
May 24, 2023
The tool is low code which saves you from a developer.
Learn what your peers think about Tungsten TotalAgility. Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
912,788 professionals have used our research since 2012.
PrashanthR - PeerSpot reviewer
Lead Software Engineer at a financial services firm with 10,001+ employees
Aug 1, 2022
Great with recognition providing a high level of confidence.
Shiwali Shukla - PeerSpot reviewer
IDP consultant at WNS
Jul 21, 2022
One feature I like is that it makes the matrix easy for an unstructured document.
BB
Kofex analyst at Tata consultancy services
Jul 18, 2022
Kofax TotalAgility is a great design tool for reading handwritten invoices.
Anirudh Vancha - PeerSpot reviewer
Software Engineer at a consultancy with 11-50 employees
Nov 17, 2022
Kofax TotalAgility is stable.
reviewer1790127 - PeerSpot reviewer
Kofax Certified Professional Developer at a consultancy with 1,001-5,000 employees
Sep 20, 2022
Its integration capabilities are valuable. It has low code/no code features. You have to do minimal coding.
Emerson Santos - PeerSpot reviewer
Co-Founder | CTO at Fourcicle
Aug 1, 2022
It is user-friendly and has good documentation. It's good for developing communication and has a lot of the APIs needed for this purpose. There aren't a lot of software options available from this time period; this is the only one from 2013 that has this concept of microservices.
Mohit-Jain - PeerSpot reviewer
Senior Software engeneer at a financial services firm with 10,001+ employees
Jul 22, 2022
It is a very user-friendly tool in the market with a complete package of BPM, case management, and capture capabilities.
 

Tungsten TotalAgility Cons review quotes

Ross Macadam - PeerSpot reviewer
Director at iicon ltd
Sep 30, 2025
They never stressed the lifecycle document management aspects of regulated processes effectively, which I think possibly represents a weakness.
Mahmoud Alyabroudi - PeerSpot reviewer
Solutions Architect at DEWA
Feb 5, 2024
The product's console version is old. It should also improve its forum.
Orville K Walker - PeerSpot reviewer
Software Integrator / Project Manager at a university with 5,001-10,000 employees
May 24, 2023
It would be nice if the tool has more connectors to different systems. It is an expensive solution.
Learn what your peers think about Tungsten TotalAgility. Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
912,788 professionals have used our research since 2012.
PrashanthR - PeerSpot reviewer
Lead Software Engineer at a financial services firm with 10,001+ employees
Aug 1, 2022
Lacks sufficient inbuilt features.
Shiwali Shukla - PeerSpot reviewer
IDP consultant at WNS
Jul 21, 2022
The Transformation Designer of KTA can be made better.
BB
Kofex analyst at Tata consultancy services
Jul 18, 2022
There needs to be more accessible certification and better pricing for Kofax TotalAgility.
Anirudh Vancha - PeerSpot reviewer
Software Engineer at a consultancy with 11-50 employees
Nov 17, 2022
Kofax TotalAgility could improve the OTR engine. The page OTR engine is not accurate in predicting the data properly. If you provide many features which are good for business process management without an accurate OTR engine people will not want it.
reviewer1790127 - PeerSpot reviewer
Kofax Certified Professional Developer at a consultancy with 1,001-5,000 employees
Sep 20, 2022
Room for improvement would be better OCR functionality in terms of Arabic OCR. There should be better accuracy.
Emerson Santos - PeerSpot reviewer
Co-Founder | CTO at Fourcicle
Aug 1, 2022
TotalAgility needs to improve communication with ECMs or other file storage systems because TotalAgility does not have file storage. A good improvement would be to create file storage or integrate with other file storage tools that are currently available.
Mohit-Jain - PeerSpot reviewer
Senior Software engeneer at a financial services firm with 10,001+ employees
Jul 22, 2022
They provide sufficient but not excellent technical support. Perhaps there is a point where they could use some improvement.