

Amazon Textract and OpenText Capture are competitors in document processing. OpenText Capture holds an advantage in features while Amazon Textract excels in pricing and customer service efficiency.
Features: Amazon Textract offers advanced OCR, automatic document analysis, and seamless data extraction, making it efficient for handling complex documents. It excels in providing coordinates for extracted data, which is beneficial for mapping and showcasing document locations. OpenText Capture provides comprehensive document management, extensive integration options, and sophisticated capture technology supporting diverse formats. It adds significant value with AI-enhanced automation, reducing manual intervention.
Room for Improvement: Amazon Textract could improve by enhancing its accuracy and refining the OCR quality for diverse document types. Expanding its API functionalities and providing more customization options would be beneficial. It may also benefit from offering better support in managing document formats more flexibly. OpenText Capture could improve by simplifying its deployment process and reducing complexity. Streamlining its user interface and providing more intuitive controls may enhance user experience. Reducing cost barriers for small businesses would make it more accessible.
Ease of Deployment and Customer Service: Amazon Textract is designed for rapid deployment with its cloud-based accessibility and straightforward integration, cutting down setup times. Its customer service is efficient with quick responses. OpenText Capture requires a more complex deployment due to its extensive features but offers robust customer support to help with the implementation. This strong support network compensates for its intricate setup.
Pricing and ROI: Amazon Textract offers competitive pricing aligned with its swift service and deployment efficiencies, making it cost-effective for quick ROI. It reduces manual input, optimizing manpower. OpenText Capture, while initially costlier, provides substantial ROI for businesses requiring high-level document capture capabilities. Its long-term scalability and advanced features justify the initial investment, appealing to enterprises with complex needs.
| Product | Market Share (%) |
|---|---|
| OpenText Capture | 5.2% |
| Amazon Textract | 2.5% |
| Other | 92.3% |

| Company Size | Count |
|---|---|
| Small Business | 2 |
| Large Enterprise | 6 |
Amazon Textract is a service that automatically extracts text and data from scanned documents. Amazon Textract goes beyond simple optical character recognition (OCR) to also identify the contents of fields in forms and information stored in tables.
Many companies today extract data from documents and forms through manual data entry that’s slow and expensive or through simple optical character recognition (OCR) software that requires manual customization or configuration. Rules and workflows for each document and form often need to be hard-coded and updated with each change to the form or when dealing with multiple forms. If the form deviates from the rules, the output is often scrambled and unusable.
Amazon Textract overcomes these challenges by using machine learning to instantly “read” virtually any type of document to accurately extract text and data without the need for any manual effort or custom code. With Textract you can quickly automate document workflows, enabling you to process millions of document pages in hours. Once the information is captured, you can take action on it within your business applications to initiate next steps for a loan application or medical claims processing. Additionally, you can create smart search indexes, build automated approval workflows, and better maintain compliance with document archival rules by flagging data that may require redaction.
OpenText Capture leverages machine learning for effective document extraction and automated vendor invoice management, boasting powerful integration capabilities with CRM systems and an efficient OCR tool. Its platform supports API interaction for comprehensive document management.
OpenText Capture enhances document processing through accurate indexing with machine learning and efficient image capture via OCR, integrating data into systems like ECM and ERP. Users benefit from streamlined workflows, automating tasks such as extracting invoice data from scanned or emailed documents. Challenges include improving AI-driven document duplicate detection, OCR for lease abstraction, and the development of mobile capture features. Users seek a more user-friendly experience with lower licensing costs.
What are the key features of OpenText Capture?Industries rely on OpenText Capture for efficient document management in capturing vendor invoices and automating workflows. In real estate, OCR might be used for processing lease documents, streamlining property management. Finance sectors benefit from automated invoice handling, often integrating data with ERP systems for improved financial oversight.
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