N-able MSP Manager vs Salesforce Service Cloud comparison

N-able and Salesforce are both solutions in the Help Desk Software category. N-able is ranked #22 with an average rating of 6.0, while Salesforce is ranked #6 with an average rating of 8.3. N-able holds a 1.3% mindshare in HDS, compared to Salesforce’s 2.0% mindshare. Additionally, 75% of N-able users are willing to recommend the solution, compared to 96% of Salesforce users who would recommend it.

N-able MSP Manager

Read 5 N-able MSP Manager reviews

756 Views
597 Comparison Views

75% willing to recommend

Salesforce Service Cloud

Read 56 Salesforce Service Cloud reviews

2,569 Views
1,130 Comparison Views

96% willing to recommend

N-able MSP Manager

Salesforce Service Cloud

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 1, 2024

Salesforce Service Cloud and N-able MSP Manager operate in the customer support and service management sector. N-able MSP Manager seems to have the upper hand due to its robust features specific to managed service providers, whereas Salesforce Service Cloud offers strong support and scalability.

Features: Salesforce Service Cloud offers comprehensive CRM capabilities, AI-powered analytics, and integration with existing Salesforce platforms. N-able MSP Manager includes ticket automation, asset management, and a strong security framework.

Room for Improvement: Salesforce Service Cloud can improve by reducing its high integration steps, simplifying its interface for smaller businesses, and optimizing its pricing structure. N-able MSP Manager could enhance its CRM functionalities, expand integration options with third-party platforms, and offer more advanced analytics features.

Ease of Deployment and Customer Service: Salesforce Service Cloud provides cloud-based deployment with smooth integration in the Salesforce ecosystem, supported by a broad customer service network. N-able MSP Manager offers a straightforward, cloud-based deployment and intuitive setup with dedicated support channels.

Pricing and ROI: Salesforce Service Cloud involves higher setup costs focused on enterprise-level ROI due to its CRM capabilities. N-able MSP Manager provides a cost-effective initial setup with faster ROI for small to medium MSPs.

To learn more, read our detailed N-able MSP Manager vs. Salesforce Service Cloud Report (Updated: December 2025).

Buyer's Guide

N-able MSP Manager vs. Salesforce Service Cloud

December 2025

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Helped 881,082 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

N-able MSP Manager

Ranking in Help Desk Software

22nd

Average Rating

7.8

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

IT Service Management (ITSM) (22nd)

Salesforce Service Cloud

Ranking in Help Desk Software

6th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (2nd), Knowledge Management Software (4th), IT Alerting and Incident Management (6th)

Mindshare comparison

As of January 2026, in the Help Desk Software category, the mindshare of N-able MSP Manager is 1.3%, up from 0.8% compared to the previous year. The mindshare of Salesforce Service Cloud is 2.0%, up from 2.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software Market Share Distribution
Product	Market Share (%)
Salesforce Service Cloud	2.0%
N-able MSP Manager	1.3%
Other	96.7%

Help Desk Software

Featured Reviews

GeorgeKanellopoulos

CTO at InTTrust SA

Ticketing has helped prioritize support tasks while contract and project management have required better integration and pricing flexibility

I don't know if N-able MSP Manager could have some additional features in the future to make it more competitive because it might already be available and I'm not aware of it.I cannot say that N-able MSP Manager dashboard is intuitive, but I don't see any big difference with ManageEngine. From the deployment perspective with N-able MSP Manager, I cannot have higher expectations because it is a SaaS solution, so it was deployed as is from the technical perspective. From the business perspective, the deployment is complex, but I cannot tell you that it is less complex than ManageEngine. The main reason that made me change my mind and proceed with ManageEngine is the availability of add-ons in combination with their pricing.

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reviewer2688993

Lead Solutions Architect at a financial services firm with 11-50 employees

Leverage top-tier automation capabilities while streamlining complex naming conventions

Salesforce Service Cloud offers pre-built packages that are best in class. The automation capabilities have evolved over time, consolidating previous features into Salesforce flows. However, these work best when everything is within Salesforce Service Cloud and everyone has a license. Without an enterprise MuleSoft license, external interactions complicate automation significantly.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The best advantage for us, since we use all N-able products, is that the MSP portal centralizes everything."

"I am impressed with the tool's integration with our mail system."

"At a significantly lower price, I managed to get project management modules, contract management, and CMDB, which were not all available in N-able MSP Manager."

"This is a premier product and it has been around for a long time."

"I like that you can do all the things with it. You can patch, and you can run the scheduled tasks. You can remote in, upload files, and download files. You can log onto a computer PowerShell, or command prompt, without having to log into RDP. I also like its ease of use."

"Salesforce Service Cloud offers several notable features. It includes robust case routing, escalation capabilities, entitlement mapping, and entanglement rules. Additionally, it supports Computer Telephone Integration (CTI), which allows for automatic case generation when a call is made to a designated number."

"The solution is a great product. It's hosted on a platform that offers various features, such as email, social media, phone calls, and chatbots. You can connect with customers through any of these channels."

"We used Salesforce Service Cloud for CRM (customer relationship management) cases and general sales cases."

"It’s feasible to configure the platform according to the specific processes utilised. Customization of the platform could be carried out based on the techniques we employ."

"Salesforce Service Cloud is a user-friendly and flexible CRM tool that provides good accessibility and security."

"The interface is quite user-friendly."

"There is an out-of-the-box feature for reporting and analytics"

"With Salesforce Service Cloud, customers can have end-to-end visibility from inquiry to delivery."

More Salesforce Service Cloud pros

Cons

"What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need."

"Its reporting is lousy and bad. It is not as good as it should be. There is too much work involved to get what you want. Most times, you have to call them to customize some stuff. I just don't like that part. They need to work on their reporting. They have a way to go."

"I'd like to see a way to import contacts in bulk using an Excel sheet or another import method."

"Comparing the pricing of N-able MSP Manager to ManageEngine, it is a little bit too high."

"The tool needs to improve its customization of the user interface."

"The pricing for what Salesforce Service Cloud offers is not great."

"We're seeing a lot of automation and AI enhancements for improvements. This helps answer simple questions without manual intervention, saving time. We can improve by automating more of our solution-building process. Salesforce Service Cloud is a SaaS (Software as a Service) solution. It's constantly evolving, and we're always looking for ways to improve our use. The cloud services we use include CRM (Salesforce), financial (NetSuite), and people (Workday). These services are becoming more automated, with a lot happening in the AI space. We do a lot of modeling ourselves to find answers to questions, and our product team has introduced some AI enhancements."

"Salesforce Service Cloud's report functionality could be improved."

"The support team is limited and does not typically go above and beyond like some companies. Unless you have premium support, assistance is restricted."

"The pricing of Salesforce Service Cloud is expensive compared to other solutions like our current SAP CRM, which is much cheaper."

"I face challenges with Salesforce Service Cloud because it requires and is difficult to customize."

"It is kind of a struggle to get a report that shows something you want it to show."

"I would like to add some bot features."

More Salesforce Service Cloud cons

Pricing and Cost Advice

"I would rate the tool's pricing an eight out of ten since it's not the cheapest one in the market."

"I don't know the exact cost, but I know it's reasonable. Its cost of entry is not bad. I've had other organizations sign up for it. I don't know how much they paid, but it wasn't bad. You charge for every object. You charge for AV, and you charge for servers. There is a charge for everything or every object in that. I know we make money from it, but I don't know what it is."

"Don't get scared of the price tag because it's definitely worth it."

"Salesforce Service Cloud is a bit expensive."

"Salesforce Service Cloud is expensive. I worked with ExactTarget over five years ago, and it was quite pricey then. Not everyone could afford it. Salesforce has different tiers for different kinds of users. It's expensive considering their features and services, but they offer best-in-class solutions."

"Salesforce is very cost-effective."

"The solution is priced at 50 dollars a month per user."

"The price of the solution depends on how many users need access to it"

"The price is too expensive."

"Salesforce Service Cloud is a highly expensive solution"

"The licensing is flexible. Companies pay for what they use. However, a company with very small needs might find it difficult to justify the cost. Overall, it's in the medium price range."

More Salesforce Service Cloud pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

15%

University

Performing Arts

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	20
Midsize Enterprise	13
Large Enterprise	24

Questions from the Community

What needs improvement with N-able MSP Manager?

See all answers

What is your primary use case for N-able MSP Manager?

I am deploying it for my company.I inherited an implementation with N-able MSP Manager that was not quite good. I faced problems managing the contracts, translating them into technical topics, and ...

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What advice do you have for others considering N-able MSP Manager?

I use N-able MSP Manager ticketing system.It has helped to prioritize tasks. At the level that I am aware of the product capabilities in N-able MSP Manager, I can't say that the centralized custome...

See all answers

What is your experience regarding pricing and costs for Salesforce Service Cloud?

I do not have any knowledge of the cost regarding Salesforce Service Cloud.

See all answers

What needs improvement with Salesforce Service Cloud?

I face challenges with Salesforce Service Cloud because it requires and is difficult to customize. It could be better in areas such as media; it does not handle media effectively, particularly with...

See all answers

What is your primary use case for Salesforce Service Cloud?

I am not a user, partner, reseller, or implementer as we implemented it ourselves. We do SLA management through Salesforce Service Cloud, which is the role of Service Analytics.

See all answers

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Product Reports

Buyer's Guide

N-able MSP Manager

January 2026

Download N-able MSP Manager product report

Buyer's Guide

Salesforce Service Cloud

January 2026

Download Salesforce Service Cloud product report

Also Known As

SolarWinds LOGICnow, SolarWinds MSP Manager

Service Cloud

Overview

Managing your business and providing excellent support shouldn’t bog you down. MSP Manager’s ease of use will free your team to deliver on your promise of great service.

Intuitive, lightweight ticketing with seamless RMM and N-central^®platform integrations.
Painless time tracking with convenient timers and functionality for recurring tickets and appointments.
Closed-loop email with automatic ticket monitoring and routing, with a streamlined Microsoft 365 setup via OAuth.
Complete customer and knowledge management with a branded portal.
Accounting integrations with QuickBooks Online, QuickBooks Desktop, and Xero.

N-able

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

Salesforce

Sample Customers

Longleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology

Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva

Buyer's Guide

N-able MSP Manager vs. Salesforce Service Cloud

December 2025

Free Report: N-able MSP Manager vs. Salesforce Service Cloud

Find out what your peers are saying about N-able MSP Manager vs. Salesforce Service Cloud and other solutions. Updated: December 2025.

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