N-able MSP Manager vs Salesforce Service Cloud comparison

N-able and Salesforce are both solutions in the Help Desk Software category. N-able is ranked #21 with an average rating of 6.0, while Salesforce is ranked #7 with an average rating of 8.2. N-able holds a 1.5% mindshare in HDS, compared to Salesforce’s 2.0% mindshare. Additionally, 75% of N-able users are willing to recommend the solution, compared to 96% of Salesforce users who would recommend it.

N-able MSP Manager

Read 5 N-able MSP Manager reviews

946 Views
757 Comparison Views

75% willing to recommend

Salesforce Service Cloud

Read 57 Salesforce Service Cloud reviews

2,915 Views
1,283 Comparison Views

96% willing to recommend

N-able MSP Manager

Salesforce Service Cloud

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 1, 2024

Salesforce Service Cloud and N-able MSP Manager operate in the customer support and service management sector. N-able MSP Manager seems to have the upper hand due to its robust features specific to managed service providers, whereas Salesforce Service Cloud offers strong support and scalability.

Features: Salesforce Service Cloud offers comprehensive CRM capabilities, AI-powered analytics, and integration with existing Salesforce platforms. N-able MSP Manager includes ticket automation, asset management, and a strong security framework.

Room for Improvement: Salesforce Service Cloud can improve by reducing its high integration steps, simplifying its interface for smaller businesses, and optimizing its pricing structure. N-able MSP Manager could enhance its CRM functionalities, expand integration options with third-party platforms, and offer more advanced analytics features.

Ease of Deployment and Customer Service: Salesforce Service Cloud provides cloud-based deployment with smooth integration in the Salesforce ecosystem, supported by a broad customer service network. N-able MSP Manager offers a straightforward, cloud-based deployment and intuitive setup with dedicated support channels.

Pricing and ROI: Salesforce Service Cloud involves higher setup costs focused on enterprise-level ROI due to its CRM capabilities. N-able MSP Manager provides a cost-effective initial setup with faster ROI for small to medium MSPs.

To learn more, read our detailed N-able MSP Manager vs. Salesforce Service Cloud Report (Updated: February 2026).

Buyer's Guide

N-able MSP Manager vs. Salesforce Service Cloud

February 2026

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Helped 881,733 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

N-able MSP Manager

Ranking in Help Desk Software

21st

Average Rating

7.8

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

IT Service Management (ITSM) (23rd)

Salesforce Service Cloud

Ranking in Help Desk Software

7th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (1st), Knowledge Management Software (4th), IT Alerting and Incident Management (6th)

Mindshare comparison

As of February 2026, in the Help Desk Software category, the mindshare of N-able MSP Manager is 1.5%, up from 0.7% compared to the previous year. The mindshare of Salesforce Service Cloud is 2.0%, down from 2.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software Market Share Distribution
Product	Market Share (%)
Salesforce Service Cloud	2.0%
N-able MSP Manager	1.5%
Other	96.5%

Help Desk Software

Featured Reviews

GeorgeKanellopoulos

CTO at InTTrust SA

Ticketing has helped prioritize support tasks while contract and project management have required better integration and pricing flexibility

I don't know if N-able MSP Manager could have some additional features in the future to make it more competitive because it might already be available and I'm not aware of it.I cannot say that N-able MSP Manager dashboard is intuitive, but I don't see any big difference with ManageEngine. From the deployment perspective with N-able MSP Manager, I cannot have higher expectations because it is a SaaS solution, so it was deployed as is from the technical perspective. From the business perspective, the deployment is complex, but I cannot tell you that it is less complex than ManageEngine. The main reason that made me change my mind and proceed with ManageEngine is the availability of add-ons in combination with their pricing.

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reviewer2688993

Lead Solutions Architect at a financial services firm with 11-50 employees

Leverage top-tier automation capabilities while streamlining complex naming conventions

Salesforce Service Cloud offers pre-built packages that are best in class. The automation capabilities have evolved over time, consolidating previous features into Salesforce flows. However, these work best when everything is within Salesforce Service Cloud and everyone has a license. Without an enterprise MuleSoft license, external interactions complicate automation significantly.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I like that you can do all the things with it. You can patch, and you can run the scheduled tasks. You can remote in, upload files, and download files. You can log onto a computer PowerShell, or command prompt, without having to log into RDP. I also like its ease of use."

"At a significantly lower price, I managed to get project management modules, contract management, and CMDB, which were not all available in N-able MSP Manager."

"I am impressed with the tool's integration with our mail system."

"This is a premier product and it has been around for a long time."

"The best advantage for us, since we use all N-able products, is that the MSP portal centralizes everything."

"Clients gain productivity and save time with Salesforce Service Cloud."

"It integrates with all our platforms, providing a comprehensive view of the customer."

"Salesforce Service Cloud improved our organization with its mobile capabilities."

"Nobody can compete with Salesforce Service Cloud's scalability."

"I don't have the specific details, but I'm aware that Salesforce is used for campaigns, decision-making processes, and order submissions. I'm currently in the learning phase and not familiar with all the details."

"The main benefit of Salesforce Service Cloud is that everything is in the cloud. We can track the entire customer journey from lead to account or opportunity. The CRM is in the cloud, while the financial transactions are in NetSuite. By integrating these applications, we get a complete view of the business. Some integrations are event-driven, while others are batch integrations that run at scheduled times. We also build reports using our in-house analytics tool to help leadership make decisions."

"The most valuable feature of Salesforce Service Cloud is its ease of use."

"The solution is a great product. It's hosted on a platform that offers various features, such as email, social media, phone calls, and chatbots. You can connect with customers through any of these channels."

More Salesforce Service Cloud pros

Cons

"What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need."

"Its reporting is lousy and bad. It is not as good as it should be. There is too much work involved to get what you want. Most times, you have to call them to customize some stuff. I just don't like that part. They need to work on their reporting. They have a way to go."

"The tool needs to improve its customization of the user interface."

"I'd like to see a way to import contacts in bulk using an Excel sheet or another import method."

"Comparing the pricing of N-able MSP Manager to ManageEngine, it is a little bit too high."

"Salesforce should include maps as a default offering so that, as a customer, I can view where the technician is on the geographical map."

"The solution’s user interface could be improved."

"The solution's integration with the main ERP is a little cumbersome."

"Since customization can increase the cost from an implementation standpoint, we focus on showcasing Service Cloud's built-in features and possibilities."

"The main concern for me revolves around the speed of certain integrations."

"While Salesforce Service Cloud is more customer-focused, I believe a little more focus on assets is necessary."

"Reporting could be improved."

"The product's high price is an area of concern where improvements are required."

More Salesforce Service Cloud cons

Pricing and Cost Advice

"I would rate the tool's pricing an eight out of ten since it's not the cheapest one in the market."

"Don't get scared of the price tag because it's definitely worth it."

"I don't know the exact cost, but I know it's reasonable. Its cost of entry is not bad. I've had other organizations sign up for it. I don't know how much they paid, but it wasn't bad. You charge for every object. You charge for AV, and you charge for servers. There is a charge for everything or every object in that. I know we make money from it, but I don't know what it is."

"The licensing is flexible. Companies pay for what they use. However, a company with very small needs might find it difficult to justify the cost. Overall, it's in the medium price range."

"Salesforce is not a cheap product. It can be expensive."

"The solution is priced at 50 dollars a month per user."

"The product is expensive. There is a need to make yearly payments towards the licensing costs attached to the product."

"The price is too expensive."

"Only enterprise businesses can afford the solution, and small companies cannot afford it."

"We pay a yearly licensing fee for Salesforce Service Cloud, which is expensive."

"The price of the solution depends on how many users need access to it"

More Salesforce Service Cloud pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

15%

University

Performing Arts

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	20
Midsize Enterprise	13
Large Enterprise	25

Questions from the Community

What needs improvement with N-able MSP Manager?

See all answers

What is your primary use case for N-able MSP Manager?

I am deploying it for my company.I inherited an implementation with N-able MSP Manager that was not quite good. I faced problems managing the contracts, translating them into technical topics, and ...

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What advice do you have for others considering N-able MSP Manager?

I use N-able MSP Manager ticketing system.It has helped to prioritize tasks. At the level that I am aware of the product capabilities in N-able MSP Manager, I can't say that the centralized custome...

See all answers

What is your experience regarding pricing and costs for Salesforce Service Cloud?

I do not have any knowledge of the cost regarding Salesforce Service Cloud.

See all answers

What needs improvement with Salesforce Service Cloud?

I face challenges with Salesforce Service Cloud because it requires and is difficult to customize. It could be better in areas such as media; it does not handle media effectively, particularly with...

See all answers

What is your primary use case for Salesforce Service Cloud?

I am not a user, partner, reseller, or implementer as we implemented it ourselves. We do SLA management through Salesforce Service Cloud, which is the role of Service Analytics.

See all answers

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Product Reports

Buyer's Guide

N-able MSP Manager

January 2026

Download N-able MSP Manager product report

Buyer's Guide

Salesforce Service Cloud

January 2026

Download Salesforce Service Cloud product report

Also Known As

SolarWinds LOGICnow, SolarWinds MSP Manager

Service Cloud

Overview

Managing your business and providing excellent support shouldn’t bog you down. MSP Manager’s ease of use will free your team to deliver on your promise of great service.

Intuitive, lightweight ticketing with seamless RMM and N-central^®platform integrations.
Painless time tracking with convenient timers and functionality for recurring tickets and appointments.
Closed-loop email with automatic ticket monitoring and routing, with a streamlined Microsoft 365 setup via OAuth.
Complete customer and knowledge management with a branded portal.
Accounting integrations with QuickBooks Online, QuickBooks Desktop, and Xero.

N-able

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

Salesforce

Sample Customers

Longleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology

Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva

Buyer's Guide

N-able MSP Manager vs. Salesforce Service Cloud

February 2026

Free Report: N-able MSP Manager vs. Salesforce Service Cloud

Find out what your peers are saying about N-able MSP Manager vs. Salesforce Service Cloud and other solutions. Updated: February 2026.

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