2019-01-14T20:36:00Z

What needs improvement with Salesforce Service Cloud?

Miriam Tover - PeerSpot reviewer
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PeerSpot user
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8 Answers

Ajit Saikia - PeerSpot reviewer
Real User
Top 10
2024-02-23T10:19:16Z
Feb 23, 2024

The documentation could be improved. Salesforce must provide a place to store certain categories of documentation.

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SD
Real User
Top 5Leaderboard
2024-02-07T09:53:00Z
Feb 7, 2024

The pricing of the solution can be less expensive.

Joanna Hindle - PeerSpot reviewer
Real User
Top 20
2023-12-18T15:56:05Z
Dec 18, 2023

Occasionally, individuals face difficulty accessing information that seems to be unavailable to them. The main concern for me revolves around the speed of certain integrations. Occasionally, there's a delay of a few minutes for data to synchronize.

Aravind Sridharan - PeerSpot reviewer
Real User
Top 10
2023-10-27T08:25:24Z
Oct 27, 2023

The pricing for what Salesforce Service Cloud offers is not great.

TC
Real User
Top 20
2023-10-11T11:05:18Z
Oct 11, 2023

Salesforce Service Cloud's report functionality could be improved.

SaurabhSingh4 - PeerSpot reviewer
Real User
Top 5Leaderboard
2023-09-11T08:03:29Z
Sep 11, 2023

One minor drawback is that its implementation requires some preparation. It's not something you can implement instantly; it takes time. The only issue I've encountered is that you need to ensure the implementation is done properly, which can be time-consuming. So, it requires some time and attention.

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LC
Consultant
Top 20
2023-08-24T19:21:00Z
Aug 24, 2023

The integrations with other solutions can be improved.

JL
Real User
2019-01-14T20:36:00Z
Jan 14, 2019

While there is extensive reporting in the system, there is not always a direct route to get what you are looking for. There are plenty of tools in the market that provide those capabilities. I would just prefer it if there were an SFDC option.

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