Coming October 25: PeerSpot Awards will be announced! Learn more

JIRA Service Management vs Salesforce Service Cloud comparison

Cancel
You must select at least 2 products to compare!
Comparison Buyer's Guide
Executive Summary

We performed a comparison between JIRA Service Management and Salesforce Service Cloud based on real PeerSpot user reviews.

Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed JIRA Service Management vs. Salesforce Service Cloud report (Updated: September 2022).
633,572 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "Right now, there are only two of us who are both agents on the help desk and developers. We might be on the free version because we're less than three agents or users. I'm looking at Zephyr tests, which have a $10 a month flat rate, so right now, it is $10 a month. There are lots of add-ons. They do a free version, a standard version, and a premium version. In the last company, we started on $50 a month. By the time I left, we were paying $4,500 a month. That was mainly because we had 100 users on Confluence. I bought an add-on for Jira software for which we had 10 users, and that was $5 per user per month. It was costing me $500 a month, whereas it should only be $50 a month. I don't know if licensing fee has changed. I'd like our whole company to use it, but the big problem is the licensing because the Confluence side is what is really useful, but if I add 30 users to Confluence and then buy an extension for Jira software, I've got to pay for 30 licenses, even though I've only got two users in Jira software. It is the one big disadvantage of cloud software. You always have to pay for the number of seats regardless of which product you are on. This will probably severely limit how many people would use it because I'm not going to start paying $10 per user per month for a Jira software add-on when there are only two people using it."
  • "We need a license because we have a higher number than the free part."
  • "The pricing is very competitive and I think that it is okay."
  • "I am using the free version, but my clients are paying for it. When they start, they evaluate it for 30 days, and after seeing the value, they move to its paid version."
  • "For the people like us, the lower the price, the better. But when compared to other competitors, I think it's Jira's price is okay."
  • "The license we use is on a yearly basis. As a Solution Partner, we were using the free one and were using the free plugins. We were also giving our own plugins to the Atlassian Solution Partners for free. We don't pay anything to Atlassian."
  • "Licensing can become quite expensive."
  • "I price of JIRA Service Management is reasonable."
  • More JIRA Service Management Pricing and Cost Advice →

    Information Not Available
    report
    Use our free recommendation engine to learn which IT Service Management (ITSM) solutions are best for your needs.
    633,572 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:Hi,  There are no ITSM  tools that are HIPAA compliant as per my knowledge. The tools need to be tuned and configured to be compliant with Standards for Privacy of Individually Identifiable Health… more »
    Top Answer:The links between the help desk and Jira issues and between Confluence and Jira issues are most valuable. I can write requirements in Confluence and link them to user stories in Jira and test cases. I… more »
    Ask a question

    Earn 20 points

    Ranking
    Views
    9,389
    Comparisons
    7,540
    Reviews
    30
    Average Words per Review
    469
    Rating
    8.2
    Views
    1,751
    Comparisons
    1,446
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    JIRA Service Desk
    Service Cloud
    Learn More
    Overview

    Jira Service Management empowers teams with everything they need to get started fast. Check out capabilities for ITSM practices like request, incident, problem, change, and configuration management.

    Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

    Offer
    Learn more about JIRA Service Management
    Learn more about Salesforce Service Cloud
    Sample Customers
    mgm technology partners, Telestream, Build.com, Zend Technologies, OfficeDrop, PGS Software, American Diabetes Association, NEPTUNE Canada
    Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva
    Top Industries
    REVIEWERS
    Computer Software Company35%
    Comms Service Provider13%
    Transportation Company9%
    Retailer9%
    VISITORS READING REVIEWS
    Computer Software Company20%
    Comms Service Provider15%
    Government9%
    Financial Services Firm8%
    REVIEWERS
    Manufacturing Company27%
    Marketing Services Firm18%
    Computer Software Company9%
    Music Company9%
    VISITORS READING REVIEWS
    Computer Software Company36%
    Comms Service Provider10%
    Financial Services Firm7%
    Government5%
    Company Size
    REVIEWERS
    Small Business36%
    Midsize Enterprise30%
    Large Enterprise34%
    VISITORS READING REVIEWS
    Small Business20%
    Midsize Enterprise20%
    Large Enterprise60%
    REVIEWERS
    Small Business27%
    Midsize Enterprise35%
    Large Enterprise38%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise17%
    Large Enterprise65%
    Buyer's Guide
    IT Service Management (ITSM)
    September 2022
    Find out what your peers are saying about ServiceNow, Atera, Atlassian and others in IT Service Management (ITSM). Updated: September 2022.
    633,572 professionals have used our research since 2012.

    JIRA Service Management is ranked 3rd in IT Service Management (ITSM) with 34 reviews while Salesforce Service Cloud is ranked 7th in CRM Customer Engagement Centers. JIRA Service Management is rated 8.2, while Salesforce Service Cloud is rated 0.0. The top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". On the other hand, JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, Freshdesk, Zendesk Guide and BMC Helix ITSM, whereas Salesforce Service Cloud is most compared with ServiceNow, Vlocity, Microsoft Dynamics CRM, Oracle Service Cloud and SAP Service Cloud.

    We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.